THE OFFICE OF THE TEXAS STATE CHEMIST

A Balanced Scorecard Application

OUTLINE

The OTSC Story Executive Summary Building the Balanced Scorecard

Perspective Definitions Strategy Mapping Objective Definitions Measure Details

Conclusions

TELLING the OTSC STORY

Mission To protect consumers and enhance agribusiness through

its feed and fertilizer regulatory compliance program, surveillance and monitoring of animal-human health and environmental hazards, and preparedness planning.

Regulates 20 million tons of feed & fertilizer distributed in TX

$6 billion industry with 4000 licensed firms in the US & abroad

TELLING the OTSC STORY

51 employees Feed & Fertilizer Control Service: 14 field

investigators, Customer Service, IT, Accounting

Agricultural Analytical Service: 21 lab technicians & researchers, Lab Manager

Advisory & Executive Committee 16 members of private companies &

associations Annual Budget Review

TELLING the OTSC STORY

Sample Collected

Information Entered

Sample Shipped

Sample Prepped

Lab Analysis

Results Sent to

Manufacturer

Goal: 5-10 daysCurrent: 6-13.5 days

Goal: 48 hrs post-analysisResults online after analysis

Manager Approval

Technician Assigned

Manager Approval

EXECUTIVE SUMMARY FOR OTSC

Mission Clarification Shared understanding of overall

organizational goals Alignment of departmental goals

Focused Strategic Plan Use of strategy map

Proactive Goal Setting

BUILDING the BALANCED SCORECARD

Overview The Balanced Scorecard is a management

tool used to describe the organization and translate its strategy into actionable performance measures that help the organization achieve the mission*.

The Balanced Scorecard has 5 perspectives: Mission, Customer Focus, Internal Processes,

Knowledge & Data and Financial. The organization develops objectives within

each perspective. *Poister, Theodore H. & Gregory Streib. 2005. Elements of Strategic Planning and Management in Municipal Government: Status

after Two Decades. Public Administration Review 65 (1): 45-56.

BUILDING the BALANCED SCORECARD

MISSION

CUSTOMER FOCUS

INTERNAL PROCESSES

KNOWLEDGE & DATA

FINANCIAL

The Balanced Scorecard describes cause & effect relationships.

Management can figure things out & take action.

STRATEGY MAPPING

A strategy map provides a logical, comprehensive, and simple way of communicating organizational strategy to all employees and any advisory board.

Process helps develop objectives within the 5 perspectives and shows the cause & effect relationships.

STRATEGY MAPPING

Financial

Increase grants and contracts' revenue

Knowledge& Data

Internal Processes

Customer Focus

Mission

Increase skilled & qualified lab employees

Increase efficiency in the samples testing process

Provide accurate and timey lab results to customers

Enforce compliance measures to protect consumers

To protect consumers and enhance agribusiness through its feed and fertilizer regulatory compliance program, surveillance and monitoring of animal-human health and environmental hazards, and preparedness planning.

INTERNAL PROCESS OBJECTIVE

Increase efficiency in sample testing process. Integrate activities of each group Conduct a workflow process analysis

INTERNAL PROCESS MEASURE

Measure: Average number of days between the day the prep lab receives the samples and the results for routine violative samples are sent out to customers.

Target: ≤12 days. Who: The Director. How: Average computing based on data entered by field

staff in computer system (ALFRIMS) When: Quarterly data gathering from ALFRIMS’ time tracker

system by Associate Director. Reviewed by Director who will share results with the organization quarterly.

Actual:Data not tracked. Performance Ranges for Actual Results:

Green: ≤12 days Amber: 13 to 15 days Red: ≥ 16 days

CONCLUSION

Mission Clarification (staff & advisory board)

Balanced scorecard & Strategy Map Goal Setting

Team Leaders Proactive

Lab Manager Increase communication between

departments

GhanaFood & Drugs Board Visit

Goals: Whether/how policies are implemented and

the impact at the ground level

Assess structure of Ghanaian feed industry & their needs

Possible opportunities for collaboration in educational outreach in feed science & research