The (Not-So-Smooth-but-Darn-Effective) Road to Leading Change, Earning Trust, and Getting Stuff Done...

8/20/2019 The (Not-So-Smooth-but-Darn-Effective) Road to Leading Change, Earning Trust, and Getting Stuff Done (287754309)

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The (Not-So-Smooth-but-Darn-Effective) Road toLeading Change, Earning Trust, and Getting StuffDone

Juan F Suarez, PhD

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Thank you!

University•

IT• Northern

Tech startup• Founder• Europe

LargeCorporation• IT , Comms,

Marketing,Innovation

• Europe,Middle Eastand Africa

LargeCorporation• Public

Affairs,Comms, GovAffairs, CSR

Global

Marketingstartup• Founder• USA

Tech startup• CMO• USA

PrivateFoundation• Comms, IT,

Innovation• USA

PhD Leadership and

Change

Leadership is a

CONTEXT sport

Leadership

The process of setting context for theachievement of specific outcomes

If there is no trust,there is no deal.

Period!

Trust[worthiness]

T = Reputation x Relationships x Results xReal x Respect

If any of the R’s is ZERO, T is ZERO

“Irreducible complexity”

A system, therefore, is more or less complex depending onhow many non-equivalent descriptions of the system theobserver can discern. We argue that wisdom enables theinterpreter to see more complexity , because of theirontological acuity, see more clearly what the complexitymeans, and know how to respond in the most appropriateway. It is, perhaps, the ontological acuity that isfoundational of wisdom. By this we mean the capacity tosimultaneously discern the technical complexity, the social

complexity, the cultural complexity, and the ethicalcomplexity of a situation by critically understanding theirontological foundations, and to be able to integrate themall in a plausible narrative that responds to that complexity.

B McKenna et al., 2009

A personal navigation system

WISDOM

WHAT? WISDOM? REALLY?

Practical

decisioninvestmentmove

Effective

decisioninvestmentmove

decision

investmentmove

decision

investmentmove

Wise =Perspective

SapienceDiscernment

Prudence

“The wise person, articulate inspeech and prudent in act, is

admitted to the inner circle ofpowerful and discreet individuals,

even sought by them”

5 yearslater

Wisdom

An internal system, unique to humans, thatleads to a higher purpose:

Flourishing for self and others

1 system

higherpurpose

rational / cognitive

intuitive

intuitive cognitive

practical / experiential

ethical /humane

adaptive

timeness

I’m not 49

I’m 19 with 30 years of experience

My dad first saw an ATM he was 52!He passed in 2001 (75 yo)

First iPhone: 2007 (41yo)

First iPad: 2010 (43yo)

Sofia (6yo) and Eva (4yo) haveiPads, iPhones,

AmazonEcho

aesthethics

Beautiful outcomes vs.ugly outcomes

balanced / tempered

rational

rationalintuitive

practical

ethical

aesthetic

adaptive

timesensitive

balanced

Flourishingself and

others

skills gap? I’mm ore co ncernedabo u t the w isdo m

Got a call from agovernment cabinet!

Wisdom andGovernment???

How’s changing Higher Ed?

Are we having fun yet?

SYSTEMIC VIEW

We need to change thesystem!

We need tochange the

system!

We need disruptive innovation!

N O W !

We need a movement!

We need a

what if

“Institutions ofhig her edu cationn eed a revo lut io naryvis ion and anevo lut ionary chang e

process.”

Al Guskin

How do we lead changewisely?

MISSION

VISIONVALUESSTRATEGIC PLANNINGBlah blah …

TYPICALLY…

Astatine

THE WISE WAYFOR LEADING CHANGE

By Dr Kiko Suarez

rationalintuitive

intuitive

practical

ethical

aesthetic

adaptive

timesensitive

balanced

Flourishingself and

others

1. Articulate a balanced higher purpose.In higher education, educate well-rounded citizens with demonstrablemarket value.

2. Articulate a set of measurable higheroutcomes.In higher education, focus on studentlearning, equity, and affordability.

3. Engage constituents (internal andexternal), listen, share, and co-createcore values and ethical and humaneprinciples.

4. Identify and master your ETHOS:Essential To Higher Outcomes Skills.Higher education must add to theirmix leadership, management andinnovation.

Wisdom “augments” any professionalpractice.

5. Take immediate action on staffdevelopment with a wisdom-augmented approach to your practices.

Wiseleadershipmanagementinnovation

6. Take the lead from within theorganization; don’t wait for externalcondition changes.

7. Launch a process for long-termsustainability of the higher outcomes,not just the organization.It is not just who you are, and howyou do it, but what you get done andwho benefits from it.

8. Measure and manage against higheroutcomes and steer the ship withouthesitation.

9. Use a futures-oriented strategicapproach, as it creates the space andtime to reflect and integrate multiplewisdom dimensions.

10. Assemble diverse teams andbalanced perspectives in all the above:ages, genders, races, practices.

11. Make tough choices, if / whennecessary, after consultation withconstituents.

12. Have a transparent financialaccountability mechanism andincentivize around outcomes.

13. Create a process to value ideas andtest them.

14. Create a scanning real-time processfor monitoring outliers and trends andact before reacting.

15. Be agile, networked, and global;make units smaller and valueconnections within the organizationand with other organizations in yourlocal community, region, at national and

international levels.

Leadership, trust and wisdom8 wisdom senses15 wise leadership essentials

Margaret Mead

THANK YOU

#BeWise@jfsuarez

The (Not-So-Smooth-but-Darn-Effective) Road to Leading Change, Earning Trust, and Getting Stuff Done...

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