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Jonathan Lancaster – Guardian24
Colum Jordan– StaySafe Systems
….. “The essential elements in managing lone worker risk”
Presentation to: NISG
Going beyond Lone working. Working safe working smart...
Agenda…
� The world we live in
� The challenges
� Lone and Mobile working trends and observations
� Lone working today…
� The essential elements to managing lone worker risk
� Results from this approach
� Questions
Presentation to: NISG
Going beyond Lone working. Working safe working smart...
� Compare your life today with 10 years ago...
� Simpler? Or,
� More complex
�Now think of work stress levels and ‘difficulty’
� Is your working life more or less stressful?
2 Questions
Presentation to: NISG
Going beyond Lone working. Working safe working smart...
Thoughts
� We each reflect our society...
� If life is more difficult and stressful for us,
do we expect external risks to reduce or increase?
� Do we need to pay more or less attention to safety at work?
� Is this becoming more or less critical as we look to cover Duty of Care and to
provide practical support for staff who travel and meet others?
�Finally, Is it harder or easier to remember and achieve everything we need to?
Presentation to: NISG
Going beyond Lone working. Working safe working smart...
Lone Worker News and Facts
Presentation to: NISG
Going beyond Lone working. Working safe working smart...
What is really meant by lone working…
The HSE defines a Lone Worker as
“those who work by themselves
without close or direct
supervision”
Presentation to: NISG
Going beyond Lone working. Working safe working smart...
Who is at risk?
Do any of these
categories apply to
your staff or
volunteers?
� Providing a service
� travelling out and about
� working with vulnerable people
� working with cash or drugs
� enforcement and inspection roles
� working early or late into the evening
� High level of interaction with the general public
Presentation to: NISG
Going beyond Lone working. Working safe working smart...
Presentation to: NISG
Going beyond Lone working. Working safe working smart...
Key business drivers
� Financial – The cost to the business for failing to be proactive
� Moral – increased absenteeism and work related stress
� Legal – HASAW 1974, MHSAWR 1999, RIDDOR, Corporate Killing…
� Standards – BS8484?
Presentation to: NISG
Going beyond Lone working. Working safe working smart...
Key business drivers
� Increased feelings of vulnerability – perception of risk
� Risk of verbal abuse, physical violence, assault – lack of reporting
� Isolation, injury
� Inadequate check in/ out procedures – human error
� Increased pressure on staff/ management
Presentation to: NISG
Going beyond Lone working. Working safe working smart...
What can we do about it…
How do we
manage our lone
worker risk?
� Identify personal safety issues
� Risk assessment
� Identify control measures – buddy system, devices…
� Develop a policy and procedures and safer working guidelines
� Training and information
� Review, monitor, report and evaluate
Presentation to: NISG
Going beyond Lone working. Working safe working smart...
Device Response
Management
Training
Presentation to: NISG
Going beyond Lone working. Working safe working smart...
Device
Presentation to: NISG
Going beyond Lone working. Working safe working smart...
Response
Accredited ARC
• Accredited BS5979
• Highly trained controllers
• Experts in LW incident handling
Presentation to: NISG
Going beyond Lone working. Working safe working smart...
Management
� Everything for the day to day management of the service
� Map recordings against incident reporting procedures
� Instant and secure access
� Location services – LBS and GPS
� Flexible security and access rites
� Management information & intelligence
� Audit trails
Presentation to: BFH
Going beyond Lone working. Working safe working smart...
Training
� Training to reflect situations your staff face
� Management/ Train-the-Trainer approach – Proactive use
� Specialist Bespoke Training – Supporting LW policy, work ethos
“ Lone workers need to be sufficiently “ Lone workers need to be sufficiently “ Lone workers need to be sufficiently “ Lone workers need to be sufficiently experienced and to understand the experienced and to understand the experienced and to understand the experienced and to understand the risks and precautions fully”risks and precautions fully”risks and precautions fully”risks and precautions fully”
Presentation to: NISG
Going beyond Lone working. Working safe working smart...
Results from this approach…
Increased
� Return on Investment
� Safety Awareness
� Reporting of incidents
� Dynamic risk assessing
� Productivity
� Well Being
� Feeling valued
� Morale
� Loyalty
Reduced
� Stress
� Feelings of vulnerability
� Staff turnover
� Recruitment costs
� Bad publicity
� Pressure on staff/
management
Presentation to: NISG
Going beyond Lone working. Working safe working smart...
Summary checklist…How do we
manage our lone
worker risk?� Risk assessment
� Needs analysis
� Identify control measures – training, devices, response…
� Develop a policy and procedures
� Communication, raising awareness
� Review and monitor
Presentation to: NISG
Going beyond Lone working. Working safe working smart...
Where to find more help and advice
� Guardian24 – www.guardian24.co.uk Tel: 02890 466 460
� Stay Safe Systems - http://www.staysafesystems.co.uk Tel: 02891 273 773
� Home Office – www.homeoffice.gov.uk
� British Crime Survey – www.homeoffice.co.uk
� The Health and Safety Executive – www.hse.gov.uk
� The Information Commissioner’s Office – www.ico.gov.uk
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