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Technical Support Interview Questions – 4
1. Which feature in MS Outlook Express allows different individuals send and receive
emails in MS Outlook Express using separate accounts?
Ans: The Identities feature allows multiple customers to send and
receive emails using separate accounts
! A customer running Windows X !ome with an antivirus application installed in
his computer. !e downloaded a program from the internet and installed it on his
computer. After that" he #egan to receive e$mail messages from unknown people. %he&ustomer removed the program #ut he is still receiving the e$mail messages. 'ou
need help the customer" what should (ou instruct the customer?
Ans "ownload the most recent virus signature files and scan his
computer for viruses
# 'ou are installing a new Windows X configuration and (ou like to specif( which
!A) to install. What should (ou do?
Ans $oot from the %indows &' (" to initiate Setup At the point in text)
mode setup where a message at the *ottom of the screen reads +'ress ,-
if .ou need to install a third part. S(SI or /AI" driver0 press ,2.
3 When (ou are configuring power management on (our Windows X"who*what
will control the A&+ functions?
Ans A('I will *e full. controlled *. The operating s.stem
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2 Which file must #e located in the root folder of the active partition for dual
#ooting of Windows X and Windows Me to #oot?
( $ootini
- &ustomer gives a call and states that he is una#le to get online. !e uses a ca#le
connection to get online on windows X Operating s(stem. 'ou run the ping
,-././., on his computer and get the result as all the packets are lost. What is the
next step (ou would perform?
Ans /eset the T('4I' stack
5 0re1uentl(" users in (our office leave flopp( disks in drives. %his causes pro#lems
when users attempt to #oot with floppies still in drive and results in a support
re1uest. 'ou want to change the computer from seeking the A2 drive as the first drive
to #oot from. Which of the following is the #est wa( to do this?
( (hange the *oot order in (MOS
6 %he range of + addresses that +&S 3+nternet &onnection Sharing4 use #( default is
,5-.,67./., through ,5-.,67./.-89. What is the + address of the machine on which
(ou ena#led the +&S option?
Ans 17!1-681
7 After re#ooting (our Windows X rofessional computer" (our monitor shows a
#lank #lue screen. 'ou remem#er that a :ideo driver was ;ust installed. Which is the
#est wa( to recover from this?
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13 'ou start up (our computer and get a message which sa(s >Ce(#oard errorB" what
might #e the cause of this error?
Ans Either the ke.*oard is not connected to the '( or it is not working
12 +f" upon #ooting up a &" (ou see a message that sa(s2 +nvalid drive
configuration" it could ver( likel( #e2
Ans it could either of the following:
%he !ard$disk drive is not working or has not #een partitioned.
%he !ard$disk drive ca#le is not attached to the controller on the
mother#oard.
1- +f (ou turn on a & and the #oot$up process halts" giving (ou the message2
c:4s.stem#!4config file missing or corrupt" how would (ou fix it?
Ans %e can either repair the %indows registr. hives or =ust repair the
%indows installation using the %indows installation disc
15 +f (ou get an error message > >A99"99 missing or corruptB which file3s4 do
(ou think is causing the pro#lem?
Ans The error is *eing caused *. corrupt a
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16 +f (ou are una#le to access and #rowse the internet when (ou have the owever0 if .ou have to t.pe it in the +/un *ox0 it is
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advisa*le to use the full path for the file0 which is
+(:windowss.stem#!restorerstruiexe
!# What do (ou think the acron(m FA( stands for?
Ans The acron.m FA( stands for +Fser Account (ontrolB 3a Windows :ista
feature.4
!3 ame some of the tools in Windows X which can #e used to expand files.
Ans Some of the tools which can #e used to expand files in %indows &' are ,.
MS(onfig -. The %indows /ecover. (onsole and G. The (ommand
prompt.
!2 !ow do (ou #oot in the recover( console?
Ans %e can *oot up to the /ecover. (onsole *. using the windows &'
(" to start up the computer and select then select the option +press / to
repair the %indows &' Installation
!- +f (ou want to keep all (our data in (our computer intact when (ou are upgrading
(our computer to %indows &' 'rofessional" what should (ou do? 'ou currentl(
have the ,AT#! file s(stem.
Ans %hile upgrading a computer to %indows &'0 it is good to select the
option +leave the current file s.stem intact ?make no changes@ and then
convert the partition to
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!5 'ou shared some files on (our computer. 'our friend tried to access the files (ou
shared #ut ws una#le to do so. !e kept getting the error >%he network path was not
foundB. What do (ou think is the pro#lem?
Ans. This could mean that *oth the computers are not on the same
network Gou can put them on the same network *. running the network
setup wiHard on *oth the computers
!6 +f (ou are not a#le to view (our &M. (omputer>" what would
(ou do to fix it?
Ans. This issue can *e fixed *. editing the %indows /egistr. and deleting
the upper and lower filter ke.s 3(aution: Alwa.s remember to backup the
registry before attempting to edit it.4
!7 What would (ou do if (our computer keeps #ooting into Safe Mode all the time?
%here are no error messages
Ans. +n this situation" we can check if the >4SA,E$OOTB option is not checked in
MS(onfig. We also need to make sure that the >
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#1 +f there is no audio from (our computer after (ou have downloaded some updates
for (our Windows X operating s(stem from the Microsoft we#site" what do (ou
think could #e the pro#lem?
Ans. (heck if the %indows Audio Service is disa*led and if it is0 ena*le it
to fix the issue
#! !ow will (ou ena#le packet filtering when (our computer is connected to the
internet using a
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#3 A customer reports that his %indows &' 'rofessional porta*le
computer is not a*le to connect to an. network resources and is not a*le
to authenticate to the networkDs Active "irector. domain within his
organiHation The computer was a*le to connect .esterda.
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Ans The command to *e used here is: Expand
#5 A customer implemented emote Assistance for his Windows X professional
#ased computer" %he customer also runs his own #usiness of trou#leshooting the
0inancial software related issues. %he customer want to check and determine if
someone at a remote location needs his help for the financial software? What should
(ou do in order to help customer configure his s(stem to check and determine if
someone at a remote location needs his help?
a. Start his e$mail program and look for e$mail message with the su#;ect !E)
EKHES%
* Start his e)mail program and look for e)mail message with the su*=ect
FSE/
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a. %he old profile folders have #een locked permanentl( and the( can not #e opened
now
#. ight click on the Old profile folder" go to roperties" select Securit( and give full
permission to the new user
c. Share the Old rofile folders so that the( can #e used #( all the users.
d $oot into Safe Mode0 /ight click the Old 'rofile folder0 go to Securit.)
Advanced and give the ownership to the new user.
3# Gou suspect .our s.stem is failing to *oot *ecause of a corrupt master
*oot record %hich utilit. is the *est to fix thisB
a. Automated S(stem estore
* /ecover. (onsole
c.
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Windows X !ome
Windows X !ome
ow how will (ou take care of this pro#lem so that the menu does not appear again?
3&hoose all that appl(4
a. Educate that itIs a feature of windows and now it cannot #e changed" since (ou
have two Windows +nstallations on this computer.
#. Edit the Windows.+ni file and delete the second menu item
c Edit the $ootIni file and set the Timeout as 8
d. Edit the Foot.+ni file and remove the second menu option and set the %imeout as /
3- ,reKuentl.0 users in .our office leave flopp. disks in drives This
causes pro*lems when users attempt to *oot with floppies still in drive
and results in a support reKuest Gou want to change the computer from
seeking the A: drive as the first drive to *oot from %hich of the
following is the *est wa. to do thisB
a4
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c4 un the Microsoft Faseline Securit( Anal(ser 3MFSA4 tool and scan for securit(
updates.
d4 un the securit( &onfiguration and Anal(sis tool and anal(se his computer #(
using the hisecws.inf.
36 %hich of these statements is
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'ou need to ensure that the user is directed to her home director( when she opens a
file for App,. What should (ou do?
a@ Alter the target path for the M. "ocuments folder
#4 Alter the %arget setting for the shortcut properties.
c4 Alter the Start in setting for the shortcut properties.
d4 Alter the A%! s(stem varia#le to include the home director(.
21 %hat extra features does the "isk "efragmenter tool have in %in &'
that the %in !888 version lacksB
a4 Enhanced anal(sis functionalit(.
*@ A compression)option
c4 +ncreased defragmentation speed and an automatic defrag$scheduling option.
d4 one.
2! %hich of these Internet Explorer "99Ds is responsi*le for a secure we*site to functionB ?Select more than one@
a@ /saenhdll
#4
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a4 &lick the estore
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25 A user reports that she cannot connect to the Internet Gou discover
that the user can connect to all internal network resources0 *ut she
cannot connect to an. external resources Gou discover that she can
connect to external resources *. I' address0 *ut not *. name Gou are
a*le to connect to internal and external resources *. name from .our
client computer Gou need to ensure that the user can connect to internal
and external resources *. name %hat should .ou doB
a4 &onfigure the userIs computer to have the correct )mhosts file.
#4 &onfigure the userIs computer to have the correct su#net mask.
c@ (onfigure the userDs computer to have the correct "
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a4 Select the Hse SS) -./ and Hse SS) G./ check #oxes on the Advanced ta#.
*@ Select the "o not save encr.pted pages to disk check *ox on the
Advanced ta*
c4 &lick the &lear SS) State #utton.
d4 &lick the &ertificates #utton and import a user certificate to the personal
certificate store.
-8 An external modem connects to a '( via:
a4 A docking port
*@ A serial port
c4 A HSF ort
d4 Either F or & a#ove
-1 %hat does a +B signif. in the "evice ManagerB
a@ "evice not installed #4
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-# >ow do .ou get to the /ecover. (onsole with %indows &'B
a4 Do to Start un then t(pe &MA9dll error message is caused due to:
a4 &orrupt egistr(
#4 Missing S(stemG-
c@ (orrupt $ootini
d4 &orrupt CernelG-
-2 There are two users on a network0 an Accounting Staffs and a
Manager $oth of them use a network printer The manager complainsthat the accounting emplo.ees alwa.s occup. the printer and he want to
*e a*le to print first %hat priorit. value will *e given to the managers to
resolve the issueB
a4 ,//
#4 55
c@ 1
d4 /
-- >ow do .ou get to the /ecover. (onsole with %indows &'B
A. Do to Start un then t(pe &M
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" $oot to the %indows &' (" 'ress / for repair through /ecover.
console
-5 %hat does Scan"isk doB
A. Scans for unused programs
F. ome
and the computer does not function properl. >ow would .ou remove
%indows &' 'rofessional from the computerB
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A /un (M" (:windowss.stem#!restorerstruiexe
F. un &M
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56 To install FS$ devices that are 'lug and 'la. compliant using %in
&'B
A. 'ou must turn the computer off first" then plug the device in and it will #e detected
automaticall( when (ou restart the computer
F. 'ou must turn the computer off first" then plug the device in and on restart Win
X detects the device" then use the Add ew !ardware wiard to install and
configure the device
( Nust plug the device in and it will *e detected automaticall. even
without restarting the computer
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repair
I;>)
S'EE" >u* %hat is the reason for the errorB
A. HSF -./ &ompati#le en
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63 /efer to the output *elow:
epl( from ,-.,6.55.-2 #(tesP,98/ timeQ,/ms %%)P6-
epl( from ,-.,6.55.-2 #(tesP,98/ timeQ,/ms %%)P6-
What utilit( or command has #een used to produce this output?
A. #tstat
F. etdiag
&. slookup
" 'ing
62 $. default0 how often does "isk "efragmenter run automaticall. in
%indows istaB
A. Ever( two weeks
F. Monthl( ( %eekl.
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seeking the A: drive as the first drive to *oot from %hich of the
following is the *est wa. to do thisB
a4.
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a4. Startun+E:E
#4. Startun+E:ES+O
c@ >elpa*out internet Explorer
d4. !elp +E version
7- %here are the changes made to the *ios storedB
a4. AM
#4. &MOS #atter(
c@ /OM
d4. !
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*@ $it "efender
c@ A;
d@ Avira
183 %hat does IS' Stand for B
a4. +nternall( Safe port
*@ Internet Service 'rovider
c4. +nternational Service rovider
d4. +ntegral Slip ortal
182 %here do deleted files go in windows B
a4. &ontrol anel
#4. .per text transfer protocol
-. !(per text transfer polic(
G. !(per text transfer program9. !(per text transfer packets
185 %hat do .ou understand *. the term IS' B
,. +nternet standard service
-. +nternet socket service
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# Internet service provider
9. one of the a#ove
186 %hat do .ou understand *. >TM9 B
1 >.per text markup language
-. h(per terminal markup language
G. h(per transfer markup language
9. one of the a#ove
187 %hat do .ou understand *. ,T' B
1 ,ile transfer protocol
-. file transit protocol
G. 0ile traversed protocol
9. 0ile trunk protocol
118 %hat is the use of firewall B
,. Flock all the traffic
-. Monitor and so nothing
# Monitor the incoming and outgoing traffic
9. one of the a#ove
111 %hat do .ou understand *. >ome page B
1 ItDs the first page or main page of a we*site
-. !ome page means an( page of a we#site
G. !ome page means test page of a printer
9. one of the a#ove
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11! %hich language is referred as +the language of the internet B
,. SS)
-. 0%
G. AA
9. !%M)
11# %hat t.pe of files can *e viewed in acro*at /eader B
,. !%M)
-. otes
G. &odes
3 '",
113
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11- In which folder .ou can save the partiall. composed mails B
1 "raft
-. Sent items
G. out #ox
9. one of the a#ove
115 %hich universal password is used to access a computerDs $IOS
settings B
,. Wiards
-. Fill
G. assword
3 There is no universal wa. of accessing $IOS
116 %hich service is responsi*le for managing Internet host names and
domain names as well resolving the names of I' addresses B
,.
-. W+S
# "
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1!8 %hen .ou tr. to *oot the computer0 .ou get the error message:
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1 !## M>
-. - D!R
G. 9 D!R
9. 7 D!R
1!3 %hat is the recommended ('F speed for %indows &'
professional B
1 #88 M>
-. 5// D!
G. - D!R
9. 9 D!R
1!2 %hat is the minimum reKuirement for /AM in %indows &'
a -3M$
#. ,-7 MFc. ,5- MF
d. -86 MF
1!- %hat are the rules for t.ping a command correctl. calledB
a. rotocol * S.ntax
c. )egac(
d. +nstruction set
1!5 Gou suspect .our s.stem is failing to *oot *ecause of a corrupt
master *oot record %hich utilit. is the *est to fix thisB
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a. Automated S(stem estore
#.
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a (lick >elpA*out Internet explorer
#. &lick 0ileWork Offline
c. &lick A#out +nternet Explorer!elp
d. one
1#! >ow *rowser cache helps an internet surferB
a. +t does nothing
* It loads the freKuentl. visited we*sites faster
c. +t ask to give (our personal details
d. one
1## %hich language is referred as +the language of the internetB
a. SS)
#. 0%
c. AAd >TM9
1#3 %hat is the run command to locate an I' Address in %indows 76 L
MEB
a %inipcfg #. +pconfig
c. +pconfig *all
d. +pconfig *n
1#2 %hat .ou need to create for another user email account in Outlook
ExpressB
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a. ew rofile
#. ew Message
c
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c. Automated S(stem esolution
d Automated S.stem /ecover.
138 ersion of IE is *undled with %indows 5B
a. +E 6
#. +E
c IE 6
d. +E 8.8
131 %hat is the other shortcut ke. to open Task Manager *eside (trl P
Alt P "elB
a. &%) L A)% L Windows ke(
#. &%) L S!+0% L Windows ke(
c (T/9 P S>I,T P ES(
d. &%) L A)% L S!+0%
13! FA( allows using the same user account into two different roles
such as Standard user and Administrators
a True
#. 0alse
13#%hich file is responsi*le to load
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c. W+)ODO
d. %
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a. %rue
* ,alse
136 %hat version of Media 'la.er is used in istaB
a. :ersion ,-
* ersion 11
c. :ersion ,/
d. :ersion ,/.8
137 Standard Fser can install %indows Fpdates in istaB
a. 'es
*
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12! %hat is the full form of SS9B
a. Securit( Su#s(stem )a(er
* Secure Socket 9a.er
c. Secure Socket )ocation
d. Server Socket )a(er
12# %hat does 'O'# stand forB
a. rett( Original ost office G
* 'ost Office 'rotocol)#
c. othing itIs ;ust a protocol t(pe
d. An( of the a#ove.
123 >ow do .ou print an e)mailB
a. &trl L #. 0ile $ rint
c. rint icon on the Standard tool#ar
d An. of the a*ove
122 %hich command will write a new *oot sector in %indows &' *.
using recover. consoleB
a. 0ixMF
* ,ix*oot
c. Footcfg
d. 0ixMF *#
12- %hat is the siHe of standard ?I'v3@ I' addressB
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a. %he s(stem is overheating
* The video card is not seated properl.
&. %he ke(#oard is unplugged.
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a Internet Message Access 'rotocol
#. +nternet Message Application rotocol
c. +nternet Mail Access rotocol
d. +nternet Mail Application rotocol
1-2 %hich of the following operating can *e upgraded directl. to
windows !88 professional.
a4 Windows G.,
#4 Windows 58
c4 Windows 57
d@ %indows
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c4 HSF thum# drive
d@ all of the a*ove
1-7 Noe. wants to change the name of a file from Start$at to
>AMME/$AT %hich of the following commands would accomplish
this feat
Ans: E S%A%. FA% !AMMAE. FA%
158 >ow do .ou open %indows mail B ? Select all that appl.@
a@ ,rom the windows mail icon in the all 'rograms or 'rograms srction
of the Start Menu
#4 0rom m( documents folder
c4 0rom (our desktop icon
d4 F( holding the O ke( when (our computer
151 %hat is reKuired to use windows mail B
a4 %he Windows mail &<
*@ An internet connection
c4 A microphone
d4 All of the a#ove
15! >ow will .ou ena*le full screen mode in the internet explorer B
a4 06
*@ ,11
c4 ctlL ,,
d4 AltL09
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15# %hat is the use of firewall B
a4 Flock all the traffic
*@ Monitor the incoming and outgoing traffic
c4 Monitor and do nothing
153 %hat is the purpose of an add)on in internet application B
a@ It acts like a plug)in to view movies and animation etc
#4 +t overloads the #rowser
c4 +t stops firewall to monitor traffic
d4 one of the a#ove
152 %h. flash pla.er is reKuired on a we* pageB
a@ To view animation
#4 %o view h(perlink
c4 %o view !ome page = last page
d4 one of the a#ove
15- %hat is the shortcut ke. to send a mail in outlook B
a@ AltPS
#4 ShiftLS
c4 &rtl L S
d4 EnterLS
155 %hich of the following capa*ilities are *een enchanced in IE6 B
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a4 !%M) arse
#4 &SS Engine
c4 Tscript untime
d@ All of the a*ove
156 %hat is full form of %>Q9 B
a4 Windows !ardware Kualit( list
#4 Windows !ardware Kuotes list
c4 Windows !ardware Kualit( logo
d@ %indows >ardware Qualit. 9a*s
157 In %indows &'0 when the user log on the s.stem it checks the userDs
credentials in the file if credentials are correct then it loads the
user profile
a4 MSsigina.dll #4 %OS Cernel
c@ SAM
d4 &urrent &ontrol set
168 %hat default version of IE is installed in %indows istaB
a4 +E 8.8
#4 +E 6./
c4 +E .8
d@ IE 58
161 Fnder which edition of widows 50 .ou can use secure network with
domainB
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a4 Starter
*@ >ome $asic
c4 !ome premium
d4 All of the a#ove
16! %hat is the full of %( B
a@ %ireless ero (onfiguration
#4 Wi$0i Rero &onfiguration
c4 Wireless Rero &onnection
d4 Wireless Rom#ie
16# Media center does not allow .ou to record T programmesB
a4 %rue
*@ ,alse
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