Technical Support Interview Questions 4

8/15/2019 Technical Support Interview Questions 4

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Technical Support Interview Questions – 4

1. Which feature in MS Outlook Express allows different individuals send and receive

emails in MS Outlook Express using separate accounts?

Ans: The Identities feature allows multiple customers to send and

receive emails using separate accounts

! A customer running Windows X !ome with an antivirus application installed in

his computer. !e downloaded a program from the internet and installed it on his

computer. After that" he #egan to receive e$mail messages from unknown people. %he&ustomer removed the program #ut he is still receiving the e$mail messages. 'ou

need help the customer" what should (ou instruct the customer?

Ans "ownload the most recent virus signature files and scan his

computer for viruses

# 'ou are installing a new Windows X configuration and (ou like to specif( which

!A) to install. What should (ou do?

Ans $oot from the %indows &' (" to initiate Setup At the point in text)

mode setup where a message at the *ottom of the screen reads +'ress ,-

if .ou need to install a third part. S(SI or /AI" driver0 press ,2.

3 When (ou are configuring power management on (our Windows X"who*what

will control the A&+ functions?

Ans A('I will *e full. controlled *. The operating s.stem


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2 Which file must #e located in the root folder of the active partition for dual

#ooting of Windows X and Windows Me to #oot?

( $ootini

- &ustomer gives a call and states that he is una#le to get online. !e uses a ca#le

connection to get online on windows X Operating s(stem. 'ou run the ping

,-././., on his computer and get the result as all the packets are lost. What is the

next step (ou would perform?

Ans /eset the T('4I' stack

5 0re1uentl(" users in (our office leave flopp( disks in drives. %his causes pro#lems

when users attempt to #oot with floppies still in drive and results in a support

re1uest. 'ou want to change the computer from seeking the A2 drive as the first drive

to #oot from. Which of the following is the #est wa( to do this?

( (hange the *oot order in (MOS

6 %he range of + addresses that +&S 3+nternet &onnection Sharing4 use #( default is

,5-.,67./., through ,5-.,67./.-89. What is the + address of the machine on which

(ou ena#led the +&S option?

Ans 17!1-681

7 After re#ooting (our Windows X rofessional computer" (our monitor shows a

#lank #lue screen. 'ou remem#er that a :ideo driver was ;ust installed. Which is the

#est wa( to recover from this?


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13 'ou start up (our computer and get a message which sa(s >Ce(#oard errorB" what

might #e the cause of this error?

Ans Either the ke.*oard is not connected to the '( or it is not working

12 +f" upon #ooting up a &" (ou see a message that sa(s2 +nvalid drive

configuration" it could ver( likel( #e2

Ans it could either of the following:

%he !ard$disk drive is not working or has not #een partitioned.

%he !ard$disk drive ca#le is not attached to the controller on the

mother#oard.

1- +f (ou turn on a & and the #oot$up process halts" giving (ou the message2

c:4s.stem#!4config file missing or corrupt" how would (ou fix it?

Ans %e can either repair the %indows registr. hives or =ust repair the

%indows installation using the %indows installation disc

15 +f (ou get an error message > >A99"99 missing or corruptB which file3s4 do

(ou think is causing the pro#lem?

Ans The error is *eing caused *. corrupt a


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16 +f (ou are una#le to access and #rowse the internet when (ou have the owever0 if .ou have to t.pe it in the +/un *ox0 it is


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advisa*le to use the full path for the file0 which is

+(:windowss.stem#!restorerstruiexe

!# What do (ou think the acron(m FA( stands for?

Ans The acron.m FA( stands for +Fser Account (ontrolB 3a Windows :ista

feature.4

!3 ame some of the tools in Windows X which can #e used to expand files.

Ans Some of the tools which can #e used to expand files in %indows &' are ,.

MS(onfig -. The %indows /ecover. (onsole and G. The (ommand

prompt.

!2 !ow do (ou #oot in the recover( console?

Ans %e can *oot up to the /ecover. (onsole *. using the windows &'

(" to start up the computer and select then select the option +press / to

repair the %indows &' Installation

!- +f (ou want to keep all (our data in (our computer intact when (ou are upgrading

(our computer to %indows &' 'rofessional" what should (ou do? 'ou currentl(

have the ,AT#! file s(stem.

Ans %hile upgrading a computer to %indows &'0 it is good to select the

option +leave the current file s.stem intact ?make no changes@ and then

convert the partition to


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!5 'ou shared some files on (our computer. 'our friend tried to access the files (ou

shared #ut ws una#le to do so. !e kept getting the error >%he network path was not

foundB. What do (ou think is the pro#lem?

Ans. This could mean that *oth the computers are not on the same

network Gou can put them on the same network *. running the network

setup wiHard on *oth the computers

!6 +f (ou are not a#le to view (our &M. (omputer>" what would

(ou do to fix it?

Ans. This issue can *e fixed *. editing the %indows /egistr. and deleting

the upper and lower filter ke.s 3(aution: Alwa.s remember to backup the

registry before attempting to edit it.4

!7 What would (ou do if (our computer keeps #ooting into Safe Mode all the time?

%here are no error messages

Ans. +n this situation" we can check if the >4SA,E$OOTB option is not checked in

MS(onfig. We also need to make sure that the >


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#1 +f there is no audio from (our computer after (ou have downloaded some updates

for (our Windows X operating s(stem from the Microsoft we#site" what do (ou

think could #e the pro#lem?

Ans. (heck if the %indows Audio Service is disa*led and if it is0 ena*le it

to fix the issue

#! !ow will (ou ena#le packet filtering when (our computer is connected to the

internet using a


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#3 A customer reports that his %indows &' 'rofessional porta*le

computer is not a*le to connect to an. network resources and is not a*le

to authenticate to the networkDs Active "irector. domain within his

organiHation The computer was a*le to connect .esterda.


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Ans The command to *e used here is: Expand

#5 A customer implemented emote Assistance for his Windows X professional

#ased computer" %he customer also runs his own #usiness of trou#leshooting the

0inancial software related issues. %he customer want to check and determine if

someone at a remote location needs his help for the financial software? What should

(ou do in order to help customer configure his s(stem to check and determine if

someone at a remote location needs his help?

a. Start his e$mail program and look for e$mail message with the su#;ect !E)

EKHES%

* Start his e)mail program and look for e)mail message with the su*=ect

FSE/


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a. %he old profile folders have #een locked permanentl( and the( can not #e opened

now

#. ight click on the Old profile folder" go to roperties" select Securit( and give full

permission to the new user

c. Share the Old rofile folders so that the( can #e used #( all the users.

d $oot into Safe Mode0 /ight click the Old 'rofile folder0 go to Securit.)

Advanced and give the ownership to the new user.

3# Gou suspect .our s.stem is failing to *oot *ecause of a corrupt master

*oot record %hich utilit. is the *est to fix thisB

a. Automated S(stem estore

* /ecover. (onsole

c.


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Windows X !ome

Windows X !ome

ow how will (ou take care of this pro#lem so that the menu does not appear again?

3&hoose all that appl(4

a. Educate that itIs a feature of windows and now it cannot #e changed" since (ou

have two Windows +nstallations on this computer.

#. Edit the Windows.+ni file and delete the second menu item

c Edit the $ootIni file and set the Timeout as 8

d. Edit the Foot.+ni file and remove the second menu option and set the %imeout as /

3- ,reKuentl.0 users in .our office leave flopp. disks in drives This

causes pro*lems when users attempt to *oot with floppies still in drive

and results in a support reKuest Gou want to change the computer from

seeking the A: drive as the first drive to *oot from %hich of the

following is the *est wa. to do thisB

a4


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c4 un the Microsoft Faseline Securit( Anal(ser 3MFSA4 tool and scan for securit(

updates.

d4 un the securit( &onfiguration and Anal(sis tool and anal(se his computer #(

using the hisecws.inf.

36 %hich of these statements is


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'ou need to ensure that the user is directed to her home director( when she opens a

file for App,. What should (ou do?

a@ Alter the target path for the M. "ocuments folder

#4 Alter the %arget setting for the shortcut properties.

c4 Alter the Start in setting for the shortcut properties.

d4 Alter the A%! s(stem varia#le to include the home director(.

21 %hat extra features does the "isk "efragmenter tool have in %in &'

that the %in !888 version lacksB

a4 Enhanced anal(sis functionalit(.

*@ A compression)option

c4 +ncreased defragmentation speed and an automatic defrag$scheduling option.

d4 one.

2! %hich of these Internet Explorer "99Ds is responsi*le for a secure we*site to functionB ?Select more than one@

a@ /saenhdll

#4


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a4 &lick the estore


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25 A user reports that she cannot connect to the Internet Gou discover

that the user can connect to all internal network resources0 *ut she

cannot connect to an. external resources Gou discover that she can

connect to external resources *. I' address0 *ut not *. name Gou are

a*le to connect to internal and external resources *. name from .our

client computer Gou need to ensure that the user can connect to internal

and external resources *. name %hat should .ou doB

a4 &onfigure the userIs computer to have the correct )mhosts file.

#4 &onfigure the userIs computer to have the correct su#net mask.

c@ (onfigure the userDs computer to have the correct "


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a4 Select the Hse SS) -./ and Hse SS) G./ check #oxes on the Advanced ta#.

*@ Select the "o not save encr.pted pages to disk check *ox on the

Advanced ta*

c4 &lick the &lear SS) State #utton.

d4 &lick the &ertificates #utton and import a user certificate to the personal

certificate store.

-8 An external modem connects to a '( via:

a4 A docking port

*@ A serial port

c4 A HSF ort

d4 Either F or & a#ove

-1 %hat does a +B signif. in the "evice ManagerB

a@ "evice not installed #4


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-# >ow do .ou get to the /ecover. (onsole with %indows &'B

a4 Do to Start un then t(pe &MA9dll error message is caused due to:

a4 &orrupt egistr(

#4 Missing S(stemG-

c@ (orrupt $ootini

d4 &orrupt CernelG-

-2 There are two users on a network0 an Accounting Staffs and a

Manager $oth of them use a network printer The manager complainsthat the accounting emplo.ees alwa.s occup. the printer and he want to

*e a*le to print first %hat priorit. value will *e given to the managers to

resolve the issueB

a4 ,//

#4 55

c@ 1

d4 /

-- >ow do .ou get to the /ecover. (onsole with %indows &'B

A. Do to Start un then t(pe &M


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" $oot to the %indows &' (" 'ress / for repair through /ecover.

console

-5 %hat does Scan"isk doB

A. Scans for unused programs

F. ome

and the computer does not function properl. >ow would .ou remove

%indows &' 'rofessional from the computerB


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A /un (M" (:windowss.stem#!restorerstruiexe

F. un &M


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56 To install FS$ devices that are 'lug and 'la. compliant using %in

&'B

A. 'ou must turn the computer off first" then plug the device in and it will #e detected

automaticall( when (ou restart the computer

F. 'ou must turn the computer off first" then plug the device in and on restart Win

X detects the device" then use the Add ew !ardware wiard to install and

configure the device

( Nust plug the device in and it will *e detected automaticall. even

without restarting the computer


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repair

I;>)

S'EE" >u* %hat is the reason for the errorB

A. HSF -./ &ompati#le en


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63 /efer to the output *elow:

epl( from ,-.,6.55.-2 #(tesP,98/ timeQ,/ms %%)P6-

epl( from ,-.,6.55.-2 #(tesP,98/ timeQ,/ms %%)P6-

What utilit( or command has #een used to produce this output?

A. #tstat

F. etdiag

&. slookup

" 'ing

62 $. default0 how often does "isk "efragmenter run automaticall. in

%indows istaB

A. Ever( two weeks

F. Monthl( ( %eekl.


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seeking the A: drive as the first drive to *oot from %hich of the

following is the *est wa. to do thisB

a4.


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a4. Startun+E:E

#4. Startun+E:ES+O

c@ >elpa*out internet Explorer

d4. !elp +E version

7- %here are the changes made to the *ios storedB

a4. AM

#4. &MOS #atter(

c@ /OM

d4. !


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*@ $it "efender

c@ A;

d@ Avira

183 %hat does IS' Stand for B

a4. +nternall( Safe port

*@ Internet Service 'rovider

c4. +nternational Service rovider

d4. +ntegral Slip ortal

182 %here do deleted files go in windows B

a4. &ontrol anel

#4. .per text transfer protocol

-. !(per text transfer polic(

G. !(per text transfer program9. !(per text transfer packets

185 %hat do .ou understand *. the term IS' B

,. +nternet standard service

-. +nternet socket service


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# Internet service provider

9. one of the a#ove

186 %hat do .ou understand *. >TM9 B

1 >.per text markup language

-. h(per terminal markup language

G. h(per transfer markup language

9. one of the a#ove

187 %hat do .ou understand *. ,T' B

1 ,ile transfer protocol

-. file transit protocol

G. 0ile traversed protocol

9. 0ile trunk protocol

118 %hat is the use of firewall B

,. Flock all the traffic

-. Monitor and so nothing

# Monitor the incoming and outgoing traffic

9. one of the a#ove

111 %hat do .ou understand *. >ome page B

1 ItDs the first page or main page of a we*site

-. !ome page means an( page of a we#site

G. !ome page means test page of a printer

9. one of the a#ove


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11! %hich language is referred as +the language of the internet B

,. SS)

-. 0%

G. AA

9. !%M)

11# %hat t.pe of files can *e viewed in acro*at /eader B

,. !%M)

-. otes

G. &odes

3 '",

113


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11- In which folder .ou can save the partiall. composed mails B

1 "raft

-. Sent items

G. out #ox

9. one of the a#ove

115 %hich universal password is used to access a computerDs $IOS

settings B

,. Wiards

-. Fill

G. assword

3 There is no universal wa. of accessing $IOS

116 %hich service is responsi*le for managing Internet host names and

domain names as well resolving the names of I' addresses B

,.

-. W+S

# "


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1!8 %hen .ou tr. to *oot the computer0 .ou get the error message:


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1 !## M>

-. - D!R

G. 9 D!R

9. 7 D!R

1!3 %hat is the recommended ('F speed for %indows &'

professional B

1 #88 M>

-. 5// D!

G. - D!R

9. 9 D!R

1!2 %hat is the minimum reKuirement for /AM in %indows &'

a -3M$

#. ,-7 MFc. ,5- MF

d. -86 MF

1!- %hat are the rules for t.ping a command correctl. calledB

a. rotocol * S.ntax

c. )egac(

d. +nstruction set

1!5 Gou suspect .our s.stem is failing to *oot *ecause of a corrupt

master *oot record %hich utilit. is the *est to fix thisB


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a. Automated S(stem estore

#.


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a (lick >elpA*out Internet explorer

#. &lick 0ileWork Offline

c. &lick A#out +nternet Explorer!elp

d. one

1#! >ow *rowser cache helps an internet surferB

a. +t does nothing

* It loads the freKuentl. visited we*sites faster

c. +t ask to give (our personal details

d. one

1## %hich language is referred as +the language of the internetB

a. SS)

#. 0%

c. AAd >TM9

1#3 %hat is the run command to locate an I' Address in %indows 76 L

MEB

a %inipcfg #. +pconfig

c. +pconfig *all

d. +pconfig *n

1#2 %hat .ou need to create for another user email account in Outlook

ExpressB


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a. ew rofile

#. ew Message

c


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c. Automated S(stem esolution

d Automated S.stem /ecover.

138 ersion of IE is *undled with %indows 5B

a. +E 6

#. +E

c IE 6

d. +E 8.8

131 %hat is the other shortcut ke. to open Task Manager *eside (trl P

Alt P "elB

a. &%) L A)% L Windows ke(

#. &%) L S!+0% L Windows ke(

c (T/9 P S>I,T P ES(

d. &%) L A)% L S!+0%

13! FA( allows using the same user account into two different roles

such as Standard user and Administrators

a True

#. 0alse

13#%hich file is responsi*le to load


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c. W+)ODO

d. %


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a. %rue

* ,alse

136 %hat version of Media 'la.er is used in istaB

a. :ersion ,-

* ersion 11

c. :ersion ,/

d. :ersion ,/.8

137 Standard Fser can install %indows Fpdates in istaB

a. 'es

*


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12! %hat is the full form of SS9B

a. Securit( Su#s(stem )a(er

* Secure Socket 9a.er

c. Secure Socket )ocation

d. Server Socket )a(er

12# %hat does 'O'# stand forB

a. rett( Original ost office G

* 'ost Office 'rotocol)#

c. othing itIs ;ust a protocol t(pe

d. An( of the a#ove.

123 >ow do .ou print an e)mailB

a. &trl L #. 0ile $ rint

c. rint icon on the Standard tool#ar

d An. of the a*ove

122 %hich command will write a new *oot sector in %indows &' *.

using recover. consoleB

a. 0ixMF

* ,ix*oot

c. Footcfg

d. 0ixMF *#

12- %hat is the siHe of standard ?I'v3@ I' addressB


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a. %he s(stem is overheating

* The video card is not seated properl.

&. %he ke(#oard is unplugged.


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a Internet Message Access 'rotocol

#. +nternet Message Application rotocol

c. +nternet Mail Access rotocol

d. +nternet Mail Application rotocol

1-2 %hich of the following operating can *e upgraded directl. to

windows !88 professional.

a4 Windows G.,

#4 Windows 58

c4 Windows 57

d@ %indows


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c4 HSF thum# drive

d@ all of the a*ove

1-7 Noe. wants to change the name of a file from Start$at to

>AMME/$AT %hich of the following commands would accomplish

this feat

Ans: E S%A%. FA% !AMMAE. FA%

158 >ow do .ou open %indows mail B ? Select all that appl.@

a@ ,rom the windows mail icon in the all 'rograms or 'rograms srction

of the Start Menu

#4 0rom m( documents folder

c4 0rom (our desktop icon

d4 F( holding the O ke( when (our computer

151 %hat is reKuired to use windows mail B

a4 %he Windows mail &<

*@ An internet connection

c4 A microphone

d4 All of the a#ove

15! >ow will .ou ena*le full screen mode in the internet explorer B

a4 06

*@ ,11

c4 ctlL ,,

d4 AltL09


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15# %hat is the use of firewall B

a4 Flock all the traffic

*@ Monitor the incoming and outgoing traffic

c4 Monitor and do nothing

153 %hat is the purpose of an add)on in internet application B

a@ It acts like a plug)in to view movies and animation etc

#4 +t overloads the #rowser

c4 +t stops firewall to monitor traffic

d4 one of the a#ove

152 %h. flash pla.er is reKuired on a we* pageB

a@ To view animation

#4 %o view h(perlink

c4 %o view !ome page = last page

d4 one of the a#ove

15- %hat is the shortcut ke. to send a mail in outlook B

a@ AltPS

#4 ShiftLS

c4 &rtl L S

d4 EnterLS

155 %hich of the following capa*ilities are *een enchanced in IE6 B


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a4 !%M) arse

#4 &SS Engine

c4 Tscript untime

d@ All of the a*ove

156 %hat is full form of %>Q9 B

a4 Windows !ardware Kualit( list

#4 Windows !ardware Kuotes list

c4 Windows !ardware Kualit( logo

d@ %indows >ardware Qualit. 9a*s

157 In %indows &'0 when the user log on the s.stem it checks the userDs

credentials in the file if credentials are correct then it loads the

user profile

a4 MSsigina.dll #4 %OS Cernel

c@ SAM

d4 &urrent &ontrol set

168 %hat default version of IE is installed in %indows istaB

a4 +E 8.8

#4 +E 6./

c4 +E .8

d@ IE 58

161 Fnder which edition of widows 50 .ou can use secure network with

domainB


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a4 Starter

*@ >ome $asic

c4 !ome premium

d4 All of the a#ove

16! %hat is the full of %( B

a@ %ireless ero (onfiguration

#4 Wi$0i Rero &onfiguration

c4 Wireless Rero &onnection

d4 Wireless Rom#ie

16# Media center does not allow .ou to record T programmesB

a4 %rue

*@ ,alse

Documents

Technical Support Interview Questions 4