Taking Healthcare Outsourcing Services to New Heights

Taking Healthcare Outsourcing

Services to New Heights

Alejandro P. Melchor III

Deputy Executive Director for ICT Industry Development

Information & Communications Technology Office,

Department of Science & Technology

Keynote Address for HIMOSC 2012

Nov. 6, 2012- Intercontinental Hotel, Makati City

“The US healthcare outsourcing market is a $100-

billion worth opportunity waiting to be explored.”

- Ritesh Idnani, SVP and COO of Infosys BPO

* According to Medicare’s Office of the Actuary, as quoted in Associated Press article “US health care spending to reach $13,710 per person by 2020, government says”

• US healthcare spending ↑

- 2011: $2.7 Trillion

$8,650 per person

- 2020: $4.6 Trillion

$13,710 per person

• 20% of US GDP

1 of every 5 dollars

will be spent on healthcare

The Philippines is uniquely positioned to become the destination of choice for Healthcare BPO

• Abundant talent supply of nurses

• Philippines is already #2 in

Healthcare Information

Management Outsourcing

• 172% segment growth in 2011

indicates the market is selecting

the Philippines

• The “Care Factor” may be the

tipping point

We are #1 in call centers and we

intend to become market leader in UK & Australia

We intend to attain world

leadership in 4 more fast growing services

We intend to double our market

share in 3 other fast growing services

Voice BPO

Healthcare Information Management Outsourcing

Finance & Accounting Outsourcing

HR Outsourcing

Creative Process Outsourcing

IT Outsourcing

Engineering Services Outsourcing

Multilingual BPO

ICT-enabled Creative Industry Development

Philippine Technological Council

Stepping Up the Value Chain Program

Growth Program for the Healthcare Information Management Outsourcing Sector

Industry Capability Talent Development

Marketing Research and Information

• Growth programs

• National events, conferences

• Building niche capabilities

• International cooperation

• Resource mobilization

• Training, certification and credentialing

• IT-BPO Sector Road

Map, including HIM

• HIM Industry Research

• Marketing collaterals

• Career marketing

• International

Marketing & geo-

footprint expansion

• Image promotion

• Curriculum Development for HIM courses

for Medical Coding and Billing

Talent Development: Medical Coding Training & Certification Pilot

Implementing Partners:

• January 21-26, 2013 • 5-day boot camp designed to get a Certified Professional Coder (CPC) certification • 30 participants from HIMOAP Member companies

Nomination & Selection of Participants begins November 2012 Please watch-out for HIMOAP Announcements

Talent Development:

TESDA courses developed in partnership with Industry

Source: Technical Education and Skills Development Authority

Talent Development: Recommendations on free online courses

Source: www.coursera.org

Clinical Terminology for International Students

University of Pittsburgh

Valerie Swigart, Ph.D., RN, and Michael Gold, Ph.D.

6 weeks, 2013

Health Policy and the Affordable Care Act

University of Pennsylvania

Ezekiel Emanuel, MD, PhD

8 weeks, 2013

Brief on free online courses:

- Posted to Website & Facebook

Marketing: Development of Marketing Collaterals

http://www.bpap.org/publications/research/investorprimer2012

Career Marketing: Nine ICT Roadshows in the Next Wave Cities for 2012

Palayan, Nueva Ecija

Zamboanga City

International Marketing: Geo-footprint Expansion

• 2008-09 crisis has caused a European- wide shift to BPO & shared services • Arab Spring has created new outsourcing opportunities in Middle East • IT-BPO growing fast in Asia Pacific/ Aus-NZ

Back-to-back with…

Marketing the Filipino Global Knowledge Professional Who Cares for You and Your Business

Rationale: The “Care Factor” can be the decisive edge in Healthcare BPO

Filipino Call Center Workers

Care for YOU as a client

Filipino Nurses Care for YOUR

HEALTH and WELL- BEING

Filipino OFWs Care for

YOUR Family and Children

The market already knows that…

Filipino Global Knowledge Professionals

Care about YOU and YOUR BUSINESS

Next: Help the market

connect the dots…

Filipinos…

• A people of heart

• A people of great compassion

• People who CARE about you and your business

The “Care Factor” may be the Tipping Point

Industry Capability: Develop a niche capability in Analytics

Research and Information: Road Map 2016 Update & the IT-BPO Segment Road Map

Road Map 2016 Update

Research and Information: e-Resources posted on Blogsite and Facebook

Website: http://phillipineictdevelopmentgroup.wordpress.com/

Department of Science and Technology-

Information and Communications Technology Office

http://www.bpap.org/publications/research/investorprimer2012