Upload
alejandro-melchor-iii
View
1.152
Download
5
Tags:
Embed Size (px)
DESCRIPTION
A new research study says Global Healthcare Outsourcing Industry stands to grow to a $330 B market by 2016. Infosys says US Healthcare BPO is a $100 B opportunity. The Philippines is uniquely positioned to emerge as the destination of choice.
Citation preview
Taking Healthcare Outsourcing
Services to New Heights
Alejandro P. Melchor III
Deputy Executive Director for ICT Industry Development
Information & Communications Technology Office,
Department of Science & Technology
Keynote Address for HIMOSC 2012
Nov. 6, 2012- Intercontinental Hotel, Makati City
“The US healthcare outsourcing market is a $100-
billion worth opportunity waiting to be explored.”
- Ritesh Idnani, SVP and COO of Infosys BPO
* According to Medicare’s Office of the Actuary, as quoted in Associated Press article “US health care spending to reach $13,710 per person by 2020, government says”
• US healthcare spending ↑
- 2011: $2.7 Trillion
$8,650 per person
- 2020: $4.6 Trillion
$13,710 per person
• 20% of US GDP
1 of every 5 dollars
will be spent on healthcare
The Philippines is uniquely positioned to become the destination of choice for Healthcare BPO
• Abundant talent supply of nurses
• Philippines is already #2 in
Healthcare Information
Management Outsourcing
• 172% segment growth in 2011
indicates the market is selecting
the Philippines
• The “Care Factor” may be the
tipping point
We are #1 in call centers and we
intend to become market leader in UK & Australia
We intend to attain world
leadership in 4 more fast growing services
We intend to double our market
share in 3 other fast growing services
Voice BPO
Healthcare Information Management Outsourcing
Finance & Accounting Outsourcing
HR Outsourcing
Creative Process Outsourcing
IT Outsourcing
Engineering Services Outsourcing
Multilingual BPO
ICT-enabled Creative Industry Development
Philippine Technological Council
Stepping Up the Value Chain Program
Growth Program for the Healthcare Information Management Outsourcing Sector
Industry Capability Talent Development
Marketing Research and Information
• Growth programs
• National events, conferences
• Building niche capabilities
• International cooperation
• Resource mobilization
• Training, certification and credentialing
• IT-BPO Sector Road
Map, including HIM
• HIM Industry Research
• Marketing collaterals
• Career marketing
• International
Marketing & geo-
footprint expansion
• Image promotion
• Curriculum Development for HIM courses
for Medical Coding and Billing
Talent Development: Medical Coding Training & Certification Pilot
Implementing Partners:
• January 21-26, 2013 • 5-day boot camp designed to get a Certified Professional Coder (CPC) certification • 30 participants from HIMOAP Member companies
Nomination & Selection of Participants begins November 2012 Please watch-out for HIMOAP Announcements
Talent Development:
TESDA courses developed in partnership with Industry
Source: Technical Education and Skills Development Authority
Talent Development: Recommendations on free online courses
Source: www.coursera.org
Clinical Terminology for International Students
University of Pittsburgh
Valerie Swigart, Ph.D., RN, and Michael Gold, Ph.D.
6 weeks, 2013
Health Policy and the Affordable Care Act
University of Pennsylvania
Ezekiel Emanuel, MD, PhD
8 weeks, 2013
Brief on free online courses:
- Posted to Website & Facebook
Marketing: Development of Marketing Collaterals
http://www.bpap.org/publications/research/investorprimer2012
Career Marketing: Nine ICT Roadshows in the Next Wave Cities for 2012
Palayan, Nueva Ecija
Zamboanga City
International Marketing: Geo-footprint Expansion
• 2008-09 crisis has caused a European- wide shift to BPO & shared services • Arab Spring has created new outsourcing opportunities in Middle East • IT-BPO growing fast in Asia Pacific/ Aus-NZ
Back-to-back with…
Marketing the Filipino Global Knowledge Professional Who Cares for You and Your Business
Rationale: The “Care Factor” can be the decisive edge in Healthcare BPO
Filipino Call Center Workers
Care for YOU as a client
Filipino Nurses Care for YOUR
HEALTH and WELL- BEING
Filipino OFWs Care for
YOUR Family and Children
The market already knows that…
Filipino Global Knowledge Professionals
Care about YOU and YOUR BUSINESS
Next: Help the market
connect the dots…
Filipinos…
• A people of heart
• A people of great compassion
• People who CARE about you and your business
The “Care Factor” may be the Tipping Point
Industry Capability: Develop a niche capability in Analytics
Research and Information: Road Map 2016 Update & the IT-BPO Segment Road Map
Road Map 2016 Update
Research and Information: e-Resources posted on Blogsite and Facebook
Website: http://phillipineictdevelopmentgroup.wordpress.com/
Department of Science and Technology-
Information and Communications Technology Office
http://www.bpap.org/publications/research/investorprimer2012