Superior Customer Service Skills: the Key to Bigger …Superior Customer Service Skills: the Key to...

August 14, 2012

Superior Customer Service Skills:

the Key to Bigger Sales

Tim Huckabee AIFSE

President, FloralStrategies

Meet Tim Huckabee AIFSE ▪ President of FloralStrategies

Section One – What are the new customer expectations?

Section Two – Proactive customer service

Section Three – Reactive customer service

FTD Confidential/Proprietary documents and should not be copied or redistributed. 3

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FTD Confidential/Proprietary documents and should not be copied or redistributed. 14

FTD Confidential/Proprietary documents and should not be copied or redistributed. 15

FTD Confidential/Proprietary documents and should not be copied or redistributed. 16

FTD Confidential/Proprietary documents and should not be copied or redistributed. 17

FTD Confidential/Proprietary documents and should not be copied or redistributed. 18

FTD Confidential/Proprietary documents and should not be copied or redistributed. 19

FTD Confidential/Proprietary documents and should not be copied or redistributed. 20

FTD Confidential/Proprietary documents and should not be copied or redistributed. 21

FTD Confidential/Proprietary documents and should not be copied or redistributed. 22

FTD Confidential/Proprietary documents and should not be copied or redistributed. 23

FTD Confidential/Proprietary documents and should not be copied or redistributed. 24

FTD Confidential/Proprietary documents and should not be copied or redistributed. 25

FTD Confidential/Proprietary documents and should not be copied or redistributed. 26

FTD Confidential/Proprietary documents and should not be copied or redistributed. 27

FTD Confidential/Proprietary documents and should not be copied or redistributed. 28

FTD Confidential/Proprietary documents and should not be copied or redistributed. 29

FTD Confidential/Proprietary documents and should not be copied or redistributed. 30

FTD Confidential/Proprietary documents and should not be copied or redistributed. 31

FTD Confidential/Proprietary documents and should not be copied or redistributed. 32

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Questions???

Email: contact@floralstrategies.com

Handouts are available at: www.FTDi.com/FTDUniversity/webinarmaterials.htm

Webinar will be available to view at: www.FTDUniversity.com