Student Education Service€¦ · Student Education Service 20/08/13 (revised) - Policy -...

One Service Infrastructure

HR

Health & Safety

Staff Training &

Developm

ent

Finance

P

rocurement

Risk Management Student Syste

ms Sup

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Help@Leeds

Serv

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Com

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Sup

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Se

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Sta

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One Service Infrastructure

HR

Health & Safety

Staff Training &

Developm

ent

Finance

P

rocurement

Risk Management Student Syste

ms Sup

port

Help@Leeds

Serv

ice

Com

mun

icat

ions

Sup

port

Se

rvic

eM

anag

emen

t&

Sta

ndar

ds

StudentEducation Service

20/08/13(revised)

- Policy- Recruitment strategy- Marketing- Communications- Recruitment campaigns including open days, post applicant events- Marketing planning- Market insight- Market research- Tuition fee setting and pricing

- Policy- International market development- International foundation year (IFY)- Overseas offices- Agent management- International pricing- Trans-national provision- Collaborative provision- Lead SES co-ordination with Study Abroad and International student experience- International recruitment strategy- Overseas promotion- Sponsor & agent management- Alumni engagement

- Policy- Recruitment strategy- Admissions policy (all cohor ts)- Entry requirements policy & best practice- Recruitment suppor t- Admissions processing- Marketing liaison

- PGR Admissions

- Policy- Access agreement- Pathways (Access2Leeds)- Outreach programmes- Schools liaison- Recruitment suppor t for faculties- Marketing liaison- SES co-ordination with Student Oppor tunity- Pastoral suppor t for WP students- Education Engagement strategy

Recruitment, Admissions & WP strategy

Recruitment & WP delivery & suppor t

Director of Admissions

Student Marketing

Director of Student Operations

StudentProgrammes

Programme Support

Digital Learning

International Opportunity

Disability Support Student Counselling

- Policy- Welcome & orientation- Cultural adoption- International student suppor t- Immigration suppor t- Students in crisis

- Policy- Student counselling

Designated chair of Student Suppor t & Wellbeing management

team

Policy

Coordination of student suppor t

Student engagement

Par tnership

Project development

WP student suppor t liaison

Student health & wellbeing > liaison with Chaplaincy,

Leeds Student Medical Practice, wardens,

Accommodation, Students’ Union

- Policy- Enabling suppor t for students with specific learning difficulties, disabilities, medical conditions and mental health difficulties

Chair of Student Support & Wellbeing Management Team

Employability

Co-curriculum

Admissions Educational Engagement

Head ofMarketing

- Policy- International student mobility > Study abroad > Placements > International volunteering- Global community- Intercultural ambassadors- Intercultural activities on campus- Global residence life- Summer schools- Student mobility oppor tunities- Alumni engagement

- Volunteering > International volunteering- Alumni engagement

- Policy- Employability strategy- Employability suppor t and oppor tunities > international student suppor t- Faculty and School employability suppor t- Employability teaching & curricular suppor t- Careers guidance- Internships- Placements- Employer relationship management- Enterprise- Alumni engagement

- Policy- Assessment- Module results- Student record- Examinations > PGR exams, cases & publications- Awards- Progression- Graduation- Events

- Policy- Registration- Student record

> incl. PGR

- Module enrolment- T imetabling- Catalogue- Programme & module data

- Policy- Eligibility- Tuition fee charging- Scholarships

> PGR scholarships

- Bursaries- Hardship suppor t- Collection of tuition & accommodation fees - Coordination of financial suppor t- External par tner interactions (inc SLC, sponsors, NHS)- Payment of financial suppor t- Student financial record- Financial reconciliation & repor ting

PolicyLeeds for LifeLeeds for Life foundation

Quality enhancementPar tnership

Student engagementHorizon scanning &

futuresDisseminating and communicating good

practiceAlumni engagement

Student oppor tunity & enhancement

Assessment

Student Support & Counter Services

Counter services Front-line student suppor t Cash services Student engagement Signposting Transcripts & cer tification

Student Finance

Curriculum

Leeds for Life

- Curriculum suppor t activities- Teaching technology developments- Strategic projects- Alumni engagement

Student Opportunity Development Team

International & Market Development

- QA processes for all cohor ts - QA of programme and module approval and review

- Suppor t for QA review processes

- Policy maintenance of QA processes in line with QAA code

- External examining- SES committees- QA committees

International Student Support

Director of Student Opportunity

Quality Assurance

PBS Compliance

STU

DENT

REC

RUITMENT

STUDENT OPERATIONS

STUDENT OPPORTUNITY

STUDEN

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LINKS TO:Leeds Enterprise CentreAlumni

LINKS TO:Disability / Finance / Educational engagement / Admissions / Accommodation

LINKS TO:Academic appealsQAA

LINKS TO:Faculty marketing managers

LINKS TO:AccommodationLanguage centreFaculty marketing managers

LINKS TO:Student financeAlumniFaculty marketing managers

LINKS TO:AccommodationLanguage centreFaculty marketing managersAlumniInternational research teamWUN networks and research partnerships

LINKS TO:SDDUBlended LearningAlumni

LINKS TO:International student supportImmigrationVolunteeringRecruitmentAccommodationInternational market developmentAlumni engagementStudents’ Union

LINKS TO:PBS complianceInternational recruitmentInternational opportunityProgramme support

LINKS TO: Help@Leeds

LINKS TO:Educational engagementAdmissionsStudent financeAssessmentProgramme support

LINKS TO: Help@Leeds

LINKS TO:Academics / SDDU