Speaking a Different Language? Andy Ekinsmyth West Sussex County Council

Speaking a Different Language?

Andy EkinsmythWest Sussex County Council

This talk will cover

The key outputs of our street scene and Household Survey consultations

How the public and engineers speak a different language

How we might align delivery to meet public aspirations

Basic Difference

The function i.e. what it does Whether it looks and feels right Contradiction between whether the

design is for form or function.

Objectives

Safety – statutory obligation, user needs

Serviceability – availability, integrity, reliability, condition.

Sustainability – costs, value to the community, environmental contribution

Most Important Factors - Along Major Roads

56

42

20

0

10

20

30

40

50

60

Road surfaces Co-ordination of roadw orks Traff ic Signs

Factor

% r

esp

on

den

ts

Most Important Factors - Along Minor Roads

51

36

27

0

10

20

30

40

50

60

Road surfaces Tree/hedge/vegetationmaintainance

Removal of abondonedvehicles/f ly tipping

Factor

% r

esp

on

den

ts

Most Important Factors - In Residential Areas

56

4235

0

10

20

30

40

50

60

Bin emptying/sw eeping & litterclearing

Clearing of dog/cat foul Pavement surfaces

Factor

% o

f re

spo

nd

ents

Most Important Factors - In Town/Village Centres

3533

24

0

5

10

15

20

25

30

35

40

Bin emptying/sw eeping & litterclearing

Pavement surfaces Parking

Factor

% R

esp

on

den

ts

Parking Issues

Not Good Good

What do our customers think?

How well do you feel the current street scene issues are tackled in your area?

Very Well

Reasonably

well

Adequately

Badly

No

opinion

Graffiti

15.7

31.0

30.1

10.3

12.9

Tree / Vegetation Management 16.3 34.1 28.3 18.4 2.9 Litter 10.2 26.8 32.7 28.5 1.8 Dog / Cat Foul 8.6 25.7 35.5 25.6 4.7 Abandoned Vehicles 16.0 23.0 33.9 12.7 14.4 Fly Tipping 12.8 21.3 30.8 18.6 16.6 Fly Posting 10.8 21.8 34.1 14.0 19.2 Excessive Road Signage 8.7 23.8 36.9 16.5 14.1 Criminal Damage / Vandalism 7.5 23.2 37.1 22.9 9.3

What do our customers think?

How well do you think we maintain the road environment?

Very Well

Reasonably

well

Adequately

Badly

No

opinion

Roads

8.3

36.4

33.2

21.4

0.7

Traffic Signs 12.1 38.4 41.1 6.5 1.9 Pavements 4.8 23.9 36.0 33.9 1.5 Cycle Routes / Paths 6.8 22.0 34.8 19.4 16.9 Street Lighting 12.7 30.7 42.7 11.4 2.6 Road Markings 11.4 33.8 44.2 8.3 2.3 Grass Cutting 10.7 28.5 36.3 22.6 2.0 Co-ordination of Road Works 3.9 18.0 37.2 32.7 8.2

Engineer Speak - Roads

Cracking Crazing Spalling De-lamination Edge breaks Pot holes

Rutting Thrust Heave SCRIM Deflection Fatting up

Everybody Else

Good Bad OK And others phrases!

Our Other Problem

£The lack of it!

Improvements During Maintenance Work?

47% of respondents indicated that street scene should be improved whilst 53% did not.

What are we doing?

Roads and footways – timing of works, choice of materials, addressing funding issues (prudential borrowing)

Grass cutting – increased frequency Co-ordination of roadworks – TMA,

road works database, work with utilities, long term planning.

What are we doing?

Parking – effective enforcement / parking zones, TMA

Trees and hedges – a difficult one but we are working on it

Service Delivery

Match our service type and level to customer needs

Maintain a record of what materials are suitable in specific locations

Keep a stock of those materials for use Determine where a 2nd visit to emergency

response is warranted. New contract arrangements to achieve this