Embed Size (px)
Citation preview
Speaking a Different Language?
Andy EkinsmythWest Sussex County Council
This talk will cover
The key outputs of our street scene and Household Survey consultations
How the public and engineers speak a different language
How we might align delivery to meet public aspirations
Basic Difference
The function i.e. what it does Whether it looks and feels right Contradiction between whether the
design is for form or function.
Objectives
Safety – statutory obligation, user needs
Serviceability – availability, integrity, reliability, condition.
Sustainability – costs, value to the community, environmental contribution
Most Important Factors - Along Major Roads
56
42
20
0
10
20
30
40
50
60
Road surfaces Co-ordination of roadw orks Traff ic Signs
Factor
% r
esp
on
den
ts
Most Important Factors - Along Minor Roads
51
36
27
0
10
20
30
40
50
60
Road surfaces Tree/hedge/vegetationmaintainance
Removal of abondonedvehicles/f ly tipping
Factor
% r
esp
on
den
ts
Most Important Factors - In Residential Areas
56
4235
0
10
20
30
40
50
60
Bin emptying/sw eeping & litterclearing
Clearing of dog/cat foul Pavement surfaces
Factor
% o
f re
spo
nd
ents
Most Important Factors - In Town/Village Centres
3533
24
0
5
10
15
20
25
30
35
40
Bin emptying/sw eeping & litterclearing
Pavement surfaces Parking
Factor
% R
esp
on
den
ts
Parking Issues
Not Good Good
What do our customers think?
How well do you feel the current street scene issues are tackled in your area?
Very Well
Reasonably
well
Adequately
Badly
No
opinion
Graffiti
15.7
31.0
30.1
10.3
12.9
Tree / Vegetation Management 16.3 34.1 28.3 18.4 2.9 Litter 10.2 26.8 32.7 28.5 1.8 Dog / Cat Foul 8.6 25.7 35.5 25.6 4.7 Abandoned Vehicles 16.0 23.0 33.9 12.7 14.4 Fly Tipping 12.8 21.3 30.8 18.6 16.6 Fly Posting 10.8 21.8 34.1 14.0 19.2 Excessive Road Signage 8.7 23.8 36.9 16.5 14.1 Criminal Damage / Vandalism 7.5 23.2 37.1 22.9 9.3
What do our customers think?
How well do you think we maintain the road environment?
Very Well
Reasonably
well
Adequately
Badly
No
opinion
Roads
8.3
36.4
33.2
21.4
0.7
Traffic Signs 12.1 38.4 41.1 6.5 1.9 Pavements 4.8 23.9 36.0 33.9 1.5 Cycle Routes / Paths 6.8 22.0 34.8 19.4 16.9 Street Lighting 12.7 30.7 42.7 11.4 2.6 Road Markings 11.4 33.8 44.2 8.3 2.3 Grass Cutting 10.7 28.5 36.3 22.6 2.0 Co-ordination of Road Works 3.9 18.0 37.2 32.7 8.2
Engineer Speak - Roads
Cracking Crazing Spalling De-lamination Edge breaks Pot holes
Rutting Thrust Heave SCRIM Deflection Fatting up
Everybody Else
Good Bad OK And others phrases!
Our Other Problem
£The lack of it!
Improvements During Maintenance Work?
47% of respondents indicated that street scene should be improved whilst 53% did not.
What are we doing?
Roads and footways – timing of works, choice of materials, addressing funding issues (prudential borrowing)
Grass cutting – increased frequency Co-ordination of roadworks – TMA,
road works database, work with utilities, long term planning.
What are we doing?
Parking – effective enforcement / parking zones, TMA
Trees and hedges – a difficult one but we are working on it
Service Delivery
Match our service type and level to customer needs
Maintain a record of what materials are suitable in specific locations
Keep a stock of those materials for use Determine where a 2nd visit to emergency
response is warranted. New contract arrangements to achieve this
