Solution Exchange: Update January 2011 - User Group

Copyright © Open Text Corporation. All rights reserved.

Slide 1

Solution Exchange

Danny Baggs

Update January 2011

Community Manager

Copyright © Open Text Corporation. All rights reserved.

Slide 2

Copyright © Open Text Corporation. All rights reserved.

Slide 3http://rennellgarrett.com/wp-content/uploads/2010/03/storytelling.jpg

What you perhaps know already...

Copyright © Open Text Corporation. All rights reserved.

Slide 4

...is not...

Copyright © Open Text Corporation. All rights reserved.

Slide 5

www.SolutionSexChange.info

I repeat NOT...

Copyright © Open Text Corporation. All rights reserved.

Slide 6

www.solutionexchange.info

Copyright © Open Text Corporation. All rights reserved.

Slide 7

You perhaps know...

It is our Community initiative

Copyright © Open Text Corporation. All rights reserved.

Slide 8

...and you know...

that we think you’re intelligent!

Copyright © Open Text Corporation. All rights reserved.

Slide 9

And we think you’re great!

Copyright © Open Text Corporation. All rights reserved.

Slide 10

This is why we’ve created the Solution Exchange

Beta launched circa. June 2010

Community Platform

Copyright © Open Text Corporation. All rights reserved.

Initial Focus on App Store concept Centralised Shop Window for extensions and enhancements Good start – need to promote more

Based on Feedback, introduced centralised hub for all things “RedDot” Community Feed – aggregating topical blogs

Kept Twitter feed unconstrained

Introduced a starting point for a multi-lingual community Need to continuously explore options here

Stabilised core features & Improved Infrastructure

Improved Performance Page load Key Use Cases: “Create New Solution” is now better!

Introduced Forum

Slide 11

What have we done?

How can we measure progress?

Copyright © Open Text Corporation. All rights reserved.

Slide 12

How can we measure progress?

We can compare...

e.g.

Copyright © Open Text Corporation. All rights reserved.

By the end of July ~15 Solutions contributed ~40 registered users 2-3 Community Feed Blog contributors ~50 downloads of Solutions ~30 Solution referrals

Monthly statistics Bounce Rate: ~60% Ave. Time on Site: 3:30 ~900 Visits 2,400 Page Views <3 Pages/Visit

Slide 13

What are the stats?

July 2010

Copyright © Open Text Corporation. All rights reserved.

Snapshot 20th January 2011 ~60 Solutions contributed +400% ~240 registered users +600% ~10 Community Feed Blog contributors +333% ~1200 downloads of Solutions +2400% ~900 Solution referrals +3000%

Monthly statistics Bounce Rate: ~40% -20% Ave. Time on Site: 6:30 ~+200% ~1,400 Visits +150% 5,600 Page Views +230% >4 Pages/Visit +130%

Slide 14

What are the stats?

Jan 2011

Copyright © Open Text Corporation. All rights reserved.

Slide 15

What can we conclude from this?

Its *ONLY* a good start!!!

...we must drive forward

Copyright © Open Text Corporation. All rights reserved.

Slide 16

Solution Exchange is now 1!!!

We’ve come out of beta

New features will however stay in beta

Copyright © Open Text Corporation. All rights reserved.

Slide 17

What next?

Copyright © Open Text Corporation. All rights reserved.

Slide 18

We want to be eating our own dog food

Copyright © Open Text Corporation. All rights reserved.

Slide 19

...or drinking our own champagne

Copyright © Open Text Corporation. All rights reserved.

Slide 20

...but we want to eat our Partner dog food too!

Copyright © Open Text Corporation. All rights reserved.

Slide 21

...and celebrate our partner and

customer successes better

Copyright © Open Text Corporation. All rights reserved.

Slide 22

Directly use Community sourced Solutions

ForumUser Interface

SEO Edit Panel

Project Build Feedback

Copyright © Open Text Corporation. All rights reserved.

Slide 23

Group/Partner Profiles

Register your interest!

Mobile Web

Mobile App

Semantic Navigation – Better categorise and find Solutions

Delivery Server REST API – Community Project

External Authentication Twitter, Xing, LinkedIn, OpenID, OpenAuth

Improved Knowledge Sharing OT internal repositories Solution Exchange WIKI

Continuous Improvement

Community Support would be Great!

Copyright © Open Text Corporation. All rights reserved.

Slide 24

Summary of ToDo List:

Copyright © Open Text Corporation. All rights reserved.

Slide 25

We need your feedback

E-mail: dbaggs@opentext.com

Twitter: @DannyBaggs

http://www.solutionexchange.info/feedback.htm

Copyright © Open Text Corporation 2008 - 2009. All rights reserved.

Slide 26

Thank-you