Embed Size (px)
DESCRIPTION
An update presentation given at the Open Text Web Site Management User Group in Munich.
Citation preview
Copyright © Open Text Corporation. All rights reserved.
Slide 1
Solution Exchange
Danny Baggs
Update January 2011
Community Manager
Copyright © Open Text Corporation. All rights reserved.
Slide 2
Copyright © Open Text Corporation. All rights reserved.
Slide 3http://rennellgarrett.com/wp-content/uploads/2010/03/storytelling.jpg
What you perhaps know already...
Copyright © Open Text Corporation. All rights reserved.
Slide 4
...is not...
Copyright © Open Text Corporation. All rights reserved.
Slide 5
www.SolutionSexChange.info
I repeat NOT...
Copyright © Open Text Corporation. All rights reserved.
Slide 6
www.solutionexchange.info
Copyright © Open Text Corporation. All rights reserved.
Slide 7
You perhaps know...
It is our Community initiative
Copyright © Open Text Corporation. All rights reserved.
Slide 8
...and you know...
that we think you’re intelligent!
Copyright © Open Text Corporation. All rights reserved.
Slide 9
And we think you’re great!
Copyright © Open Text Corporation. All rights reserved.
Slide 10
This is why we’ve created the Solution Exchange
Beta launched circa. June 2010
Community Platform
Copyright © Open Text Corporation. All rights reserved.
Initial Focus on App Store concept Centralised Shop Window for extensions and enhancements Good start – need to promote more
Based on Feedback, introduced centralised hub for all things “RedDot” Community Feed – aggregating topical blogs
Kept Twitter feed unconstrained
Introduced a starting point for a multi-lingual community Need to continuously explore options here
Stabilised core features & Improved Infrastructure
Improved Performance Page load Key Use Cases: “Create New Solution” is now better!
Introduced Forum
Slide 11
What have we done?
How can we measure progress?
Copyright © Open Text Corporation. All rights reserved.
Slide 12
How can we measure progress?
We can compare...
e.g.
Copyright © Open Text Corporation. All rights reserved.
By the end of July ~15 Solutions contributed ~40 registered users 2-3 Community Feed Blog contributors ~50 downloads of Solutions ~30 Solution referrals
Monthly statistics Bounce Rate: ~60% Ave. Time on Site: 3:30 ~900 Visits 2,400 Page Views <3 Pages/Visit
Slide 13
What are the stats?
July 2010
Copyright © Open Text Corporation. All rights reserved.
Snapshot 20th January 2011 ~60 Solutions contributed +400% ~240 registered users +600% ~10 Community Feed Blog contributors +333% ~1200 downloads of Solutions +2400% ~900 Solution referrals +3000%
Monthly statistics Bounce Rate: ~40% -20% Ave. Time on Site: 6:30 ~+200% ~1,400 Visits +150% 5,600 Page Views +230% >4 Pages/Visit +130%
Slide 14
What are the stats?
Jan 2011
Copyright © Open Text Corporation. All rights reserved.
Slide 15
What can we conclude from this?
Its *ONLY* a good start!!!
...we must drive forward
Copyright © Open Text Corporation. All rights reserved.
Slide 16
Solution Exchange is now 1!!!
We’ve come out of beta
New features will however stay in beta
Copyright © Open Text Corporation. All rights reserved.
Slide 17
What next?
Copyright © Open Text Corporation. All rights reserved.
Slide 18
We want to be eating our own dog food
Copyright © Open Text Corporation. All rights reserved.
Slide 19
...or drinking our own champagne
Copyright © Open Text Corporation. All rights reserved.
Slide 20
...but we want to eat our Partner dog food too!
Copyright © Open Text Corporation. All rights reserved.
Slide 21
...and celebrate our partner and
customer successes better
Copyright © Open Text Corporation. All rights reserved.
Slide 22
Directly use Community sourced Solutions
ForumUser Interface
SEO Edit Panel
Project Build Feedback
Copyright © Open Text Corporation. All rights reserved.
Slide 23
Group/Partner Profiles
Register your interest!
Mobile Web
Mobile App
Semantic Navigation – Better categorise and find Solutions
Delivery Server REST API – Community Project
External Authentication Twitter, Xing, LinkedIn, OpenID, OpenAuth
Improved Knowledge Sharing OT internal repositories Solution Exchange WIKI
Continuous Improvement
Community Support would be Great!
Copyright © Open Text Corporation. All rights reserved.
Slide 24
Summary of ToDo List:
Copyright © Open Text Corporation. All rights reserved.
Slide 25
We need your feedback
E-mail: [email protected]
Twitter: @DannyBaggs
http://www.solutionexchange.info/feedback.htm
Copyright © Open Text Corporation 2008 - 2009. All rights reserved.
Slide 26
Thank-you
![[Vendor Solution Name] Storage Solution...3 Overview This document provides information on Oracle's storage solution for Microsoft Exchange Server, based the Microsoft Exchange Solution](https://img.pdfslide.us/doc/110x75/5e4de974a4a06763ab01fdd7/vendor-solution-name-storage-solution-3-overview-this-document-provides-information.jpg)
