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SOCIAL WELFARE SERVICES
Availing of Assistance in Crisis Situation ABOUT THE SERVICE THE CITY Social Welfare and Development Office (CSWDO) provides financial assistance or referrals to individuals and families who are in extremely difficult situations and lack resources to meet emergent needs.
REQUIREMENT(S) - Barangay Certificate of Residency/ Indigency (original) * For Burial Assistance, submit:
- Certified True Copy of Death Certificate - Statement of Account from Funeral Parlor, if necessary - SSS Verification of Membership
* For Medical Assistance, submit:
- Photocopy of Latest Doctor’s Prescription/Unpaid Hospital Bill - Medical Abstract/ Medical Certificate/ Certificate of Confinement with diagnosis
* For Discount in Laboratory Examinations, submit:
- Photocopy of Request for laboratories (e.g. x-ray, CT Scan, etc.)
HOW TO AVAIL OF THE SERVICE
Follow These Steps
Time
Please Approach
Fee/s
(in pesos) 1. Registration
Register your name on the logbook and submit requirements.
2 minutes
GLORIA SIUTE/ GARRY POLICARPIO
Free of Charge
2. Interview and Assessment
A CSWD Staff in-charge will interview you and assesses your needs.
15 minutes
JASTEEN CAUNTOD/
ERNA BOMPAT/ MYLA P. DAWATAN
3. Processing of Financial Assistance
CSWD staff in-charge prepares pertinent documents, ready for processing and informs applicant to follow up release of check at CTO
10 days
ERNA BOMPAT
4. Release of Assistance
Once check is ready, employee in-charge facilitates release of your check at the City Treasurer’s Office
10 minutes
JASTEEN CAUNTOD/ ERNA BOMPAT/
MYLA P. DAWATAN
For more information, please contact: Joy S. Reunir, City Social Welfare and Development Officer Tel. No: (034) 399-3483
Securing a Social Case Summary Report (SCSR) ABOUT THE SERVICE
As one of the requirements in availing medical assistance from other government or non-government hospitals/agencies, the beneficiary/client is required to secure a Social Case Summary Report (SCSR) from the CSWDO.
REQUIREMENT(S)
- Barangay Certificate of Residency claimant stating his/her relationship with the subject for assistance
- Photocopy of Latest Doctor’s Prescription/Unpaid Hospital Bill/Statement of Account of up-coming treatment (e.g. Hemodialysis, Chemotherapy, etc.) /Request for Operation with estimated cost from the attending physician/ Hospital/Request for laboratories (e.g. CT Scan, 2D Echo, etc) - Medical Abstract/ Medical Certificate/ Certificate of Confinement with diagnosis
HOW TO AVAIL OF THE SERVICE
Follow These Steps
Time
Please Approach
Fee/s
(in pesos)
1. Registration
Register your name on the logbook and submit requirements.
2 minutes GLORIA SIUTE/
GARRY POLICARPIO
Free of Charge
2. Interview and Assessment
Assigned staff will interview you to get pertinent information and assesses your needs. The results of the interview are written on an intake sheet.
You may be required to draw a sketch of your residence for home visits.
1 hour
MYLA P. DAWATAN 3. Home Visit
Home visit follows, if necessary.
½ day
4. Preparation of Social Case Study Report
Assigned staff prepares the SCSR; one copy of the report is printed.
3 days
5. Review and Release of Report
CSWDO Chief approves the report. You are, then, given your copy.
10 minutes
JOY S. REUNIR City Social Welfare
Officer
Availing of Services for Persons With Disability (PWDs) (Issuance of ID Card) ABOUT THE SERVICE Special privileges and discounts are given to bonafide PWDs in the City in accordance with RA 9442. PWDs can avail of the benefits provided he/she must have a Privilege Identification Card. A PWD ID together with the Purchase Booklet should be presented when purchasing medicine and food commodities to avail of discounts. Other benefits provided are the following:
- Benefits Free medical/dental/diagnostic and laboratory fees in all government facilities; - 20% discount in Hotels, Recreation Center and Funeral Parlor; - 20% discount in Theaters, Cinema Houses and Concert Halls, etc.; - 20% discount on Medical and Dental Services ; - Diagnostic and Laboratory fees in Private facilities; - 20% discount in fare for Air, Sea Travel and Public Transportation; - 5 % discount in basic commodities
REQUIREMENT(S)
* 3 pcs. “1X1” ID Pictures * Barangay Certificate of Residency * Medical Certificate/Certificate of Disability
HOW TO AVAIL OF THE SERVICE
Follow These Steps
Time
Please Approach
Fee/s (in pesos)
1. Registration
Register your name on the logbook& submit requirements.
2 minutes
GLORIA SIUTE/
GARRY POLICARPIO
Free of Charge
2. Fill-up the Application Form
Applicant fills up application form provided by the CSWD office
10 minutes
GLORIA SIUTE/ ARVIE BRILLANTES
3. Submit filled up Application Form with
Required Documents
Applicants submit application form together with the required documents at CSWD Office
5 minutes
4. Assessment and Interview
Implementer conducts interview to assess the needs of the Person with Disability (PWD).
10 minutes
5. Issuance of PWD ID
You will be advised to return for issuance of PWD ID. Upon issuance, you will be provided with available Purchase Booklet
1 day
Availing of Services for Socially Disadvantaged Women/Children
ABOUT THE SERVICE
The City Social Welfare and Development Office (CSWD) answers disadvantage women’s need for the prevention and eradication of exploitation, domestic violence and all forms of abuse against women/children (under RA 7610; Special Protection of Filipino Children Act; RA 9262 Anti Violence Against Women and their Children Act) The program provides services for the following: -Battered women/children -Victim of sexual, physical, psychological, emotional abuse - Victim of involuntary prostitution - Maltreated women/children - Abandoned/neglected
REQUIREMENT(S)( For abandoned/neglected client ) - Barangay Certificate of Residency
HOW TO AVAIL OF THE SERVICE
Follow These Steps Time Please Approach Fee/s
(in pesos)
1. Registration
Register your name on the logbook 2 minutes GLORIA SIUTE/
GARRY POLICARPIO
2. Submission of requirement
Submit required documents to CSWD Staff in charge 10
minutes RHOZELLE JOYCE LIZA
Free of Charge
3. Interview /Assessment/Counseling
A social worker will interview to get information and determine the needs.
2 hrs. RHOZELLE JOYCE LIZA
4. Family or Institutional Placement for safety/ protection and rehabilitation
A social worker will refer victim to his/her family, relatives or to place her/him to social institution for his/her safety, protection and rehabilitation
Not time bounded RHOZELLE
JOYCE LIZA
REQUIREMENT(S) (For non-case filing victim)
- Medical Certificate - Blotter (Barangay/PNP)
HOW TO AVAIL OF THE SERVICE
Follow These Steps Time Please Approach Fee/s
(in pesos)
1. Registration
Register your name on the logbook
2 minutes
GLORIA SIUTE/
GARRY POLICARPIO
2. Interview / Assessment
A social worker will interview victim to get information and determine the needs. (Financial assistance is extended for food, transportation, etc. depending on needs)
1 hr.
RHOZELLE JOYCE LIZA
Free of Charge
3. Referrals
A social worker will refer victim to PNP/Barangay for Blotter Report, CHO for medical examination and psychiatric doctor for Psychiatric evaluation
15 Minutes
4. Counseling
A social worker will conduct counseling to victim.
2 hrs.
5. Institutional Placement for safety/ protection and rehabilitation
A social worker will refer victim to his/her family, relatives or for Institutional Placement for safety, protection and rehabilitation of the client.
Not time bounded
REQUIREMENTS (For case filing victim) - Barangay Certificate of Residency
- Medical Certificate - Blotter (Barangay/PNP) - Birth Certificate - Marriage Certificate (if married)
HOW TO AVAIL OF THE SERVICE
Follow These Steps
Time
Please Approach
Fee/s
(in pesos)
1. Registration
Register your name on the logbook
2 minutes
GLORIA SIUTE/
GARRY POLICARPIO
2. Interview / Assessment
A social worker will interview victim to get information and determine the needs. Financial assistance is extended for food, transportation, medical services and other assistance depending on needs.
1 hr.
RHOZELLE JOYCE LIZA
Free of Charge
3. Referrals
A social worker will refer victim to PNP/Barangay for Blotter Report, CHO for medical examination and psychiatric doctor for Psychiatric evaluation.
15 minutes
4. Counseling
A social worker will conduct counseling to guide and comfort the victim
2 hrs.
5. Filing of Case
A social worker assists victim in the filing of case at Fiscal’s Office
Not time bounded
6. Institutional Placement for safety/protection and rehabilitation
A social worker will refer victim for Institutional Placement for safety, protection and rehabilitation
Not time bounded
7. Court Hearing
A social worker assists victim in his/her court hearing Not time bounded
Availing of Services for Children in Conflict with the Law
ABOUT THE SERVICE
CHILDREN IN CONFLICT WITH THE LAW (CICL) are those who are 18 years and below and are either currently detained pending trial, on bail, release on recognizance undergoing diversion on suspended sentence or serving after conviction.
REQUIREMENT(S)
Birth Certificate of CICL, authenticated by NSO
HOW TO AVAIL OF THE SERVICE
Follow These Steps
Time
Please Approach
Fee/s
(in pesos)
1. Registration
Register your name on the logbook
2 minutes
GLORIA SIUTE/
GARRY POLICARPIO
2. Submission of requirements
Client submit requirements to CSWD Office
10 minutes
EMMA VARGAS
Free of Charge
3. Client Assessment /Interview
A social worker will assess and interview client to determine the need/problem
1 hr.
4. Counseling
Client to undergo counseling at CSWD Office
2hrs.
5. Court related services
CSWD personnel assist client during court hearing
1 day
6. Medical/psychological evaluation/treatment of minor
Refer client to undergo medical & psychological examination, if necessary
1 hr.
7. Provision of Temporary shelter/rehabilitation of minor, if necessary
1 day
8. Home visit
CSWD personnel conduct home visit , interview family for case study preparation
1day
9. Diversion/Intervention Program
Prepare referral for diversion/intervention program
1 day
Availing of Services for Solo Parent ABOUT THE SERVICE
This service aims to develop a comprehensive package of social development and welfare services for solo parents and their children carried out by the DSWD as the lead agency, various government agencies including other related NGOs. The following benefits and privileges to solo parents and their children under Republic Act 8972 or the Solo Parent’s Welfare Act are as follows:
a. Livelihood Services d. Employment-Related Benefits b. Psychological Services e. Health Services c. Educational Assistance f. Housing Services
A solo parent should have these qualifications:
- A woman who gives birth as a result of rape and other crimes against chastity even without a final conviction of the offended.
Provided that the mother keeps and raises the child. - Parent left solo or alone with the responsibility of parenthood due to death of spouse. - Parent left solo or alone with the responsibility of parenthood while the spouse is detained or is serving sentence for a criminal
conviction for at least one (1) year. - Parents left solo or alone with the responsibility of parenthood due to physical and/or mental incapacity of spouse as certified
by a public medical practitioner. - Parent left solo or alone with the responsibility of parenthood due to legal separation or de facto separation from spouse for at
least one (1) year, as long as he/she is entrusted with the custody of the children. - Parent left solo or alone with the responsibility of parenthood due to declaration of nullity or annulment of marriage as declared
by a court or by a church as long as he/she is entrusted with the custody of the children. - Parent left solo or alone with the responsibility of parenthood due to abandonment of spouse for at least (1) year. - Unmarried father/mother who has preferred to keep and rear his/her child/children instead of having others to care for them or
give them up to a welfare institution. - Any other person who solely provides parental care/support to a child or children. - Any family member who assumes the responsibility of head of the family as a result of the death, abandonment,
disappearance, or prolonged absence of the parents or solo parent.
REQUIREMENTS: - Barangay Certificate of Residency/Solo Parent Status (establish source of living –for unemployed) - Death Certificate - Declaration of Nullity/Annulment of Marriage - Income Tax Return (ITR) –for employed - 2pcs 1x1 picture
HOW TO AVAIL OF THE SERVICE
Follow These Steps Time Please Approach Fee/s
(in pesos) 1. Registration
Register your name on the logbook
2 mins.
GLORIA SIUTE/ GARRY
POLICARPIO
2. Application/Intake interview with supported documents
Submit requirements to CSWD Office or to personnel in charge
30 mins.
RHOZELLE JOYCE LIZA
Free of Charge
3. Assessment
The Social Worker interviews or schedule an interview to establish his/her eligibility, validate information to come up with a diagnostic assessment.
1 hr.
4. Issuance of SP ID card
SP ID card duly signed by the social worker and the City Mayor after filling of application.
within 30
days
5. Application for benefit from agency/organization
The solo parent shall undergo the required qualifying processes in availing benefits from agency/organization.
If required, a referral letter shall be forwarded by a social worker to the agency/organization.
6. Monitoring
Social worker will ensure the progress of each case, changes in the status and family situation such as marriage, shall be considered and will lead to the termination of the benefits.
Once a year
RHOZELLE JOYCE LIZA
7. Termination of benefits
The solo parent shall inform the social worker of his/her intention to withdraw the availment of the services/assistance.
Availing of Senior Citizen ID Card ABOUT THE SERVICE Under RA 9257, a Senior Citizen shall avail of the various benefits and privileges provided he/she must have a Senior Citizen Identification Card. A Senior Citizen ID Card together with a purchase Booklet should be presented when purchasing medicine, food commodities and other items to avail of discounts. These benefits are the following:
Free medical/dental/diagnostic and laboratory fess in all government facilities
20% discount in Hotels, Recreation Center and Funeral Parlor
20 % discount in Basic Commodities
20% discount in Theaters, Cinema Houses and Concert Halls, etc.
20% discount on Medical and Dental Services, Diagnostic and Laboratory fees in Private facilities
20% discount in fare for Air, Sea Travel and Public Transportation
HOW TO AVAIL OF THE SERVICE
Follow These Steps
Time
Please Approach
Fee/s (in pesos)
1. Registration
Register your name on the logbook
2 minutes GLORIA SIUTE/
GARRY POLICARPIO
Free of Charge
2. Get and fill-up the Application Form /
Requirements
Applicant fills up application form provided by CSWD Office.
10 minutes
GLORIA SIUTE
3. Assessment of Submitted Documents
CSWD Staff-in charge assesses the applicant / application form together with the required documents
10 minutes
4. Issuance of OSCA ID/Booklets
Applicant returns to CSWD office to get his/her OSCA ID/Booklets
1 day
Availing of Services for Disaster Victims ABOUT THE SERVICE THE CITY SOCIAL Welfare and Development Office (CSWDO) pro-actively provides assistance to individual and families who are victims of natural or man-made calamities such as typhoons, floods, fire and etc. The program provides services for the following: - Provision of relief assistance - Provision of financial/housing materials for the restoration of damaged/destroyed houses
- Counseling/stress debriefing for individuals and families who have been emotionally and psychologically affected by the disaster - Food for work
The Office also facilitates the provision of financial assistance from national government offices (e.g. Department of Social Welfare and Development, Office of Defense) and other agencies to victims.
REQUIREMENT(S)
Barangay or Police Blotter or Certification from the Bureau of Fire Protection
Barangay Certification of Residency
Picture of Incidence
HOW TO AVAIL OF THE SERVICE
Follow These Steps
Time
Please
Approach
Fee/s (in pesos)
1. Submission of requirements
Submit requirements to CSWD Office.
10 minutes
MYLA DAWATAN
Free of Charge
2. Validation/assessment of documents
CSWDO staff shall validate / assess submitted requirements.
20 minutes
3. Processing of financial assistance
If found eligible for assistance, financial assistance will be prepared and processed Applicant is advised to follow up his/her check at City Treasurer’s Office.
10 days
4. Release of financial assistance
If check is ready, CSWDO staff facilitates its release to client / beneficiary.
10 minutes
Securing a Certificate of Indigency ABOUT THE SERVICE A CERTIFICATE OF INDIGENCY is required to access free services from government hospitals / institutions ; scholarship program in GO’s ; other agency such as Local Civil Registrar’s Office (LCR) for exemption of filing fee under R.A 9255-correction of Live Birth Certificate; Public Attorney’s Office (PAO)/ Department of Justice (DOJ) for exemption from docket fees, transcript of stenographic notes, other court fees and free legal assistance to indigents.
REQUIREMENT(S)
Barangay Certification of Indigency
Pantawid ID card or NHTS Household No.
HOW TO AVAIL OF THE SERVICE
Follow These Steps
Time
Please Approach
Fee/s (in pesos)
1. Registration
Write your name and the purpose of the visit on a client logbook.
2 minutes
GLORIA SIUTE/ GARRY POLICARPIO
Free of Charge
2. Interview
You will be interviewed by CSWDO personnel to get pertinent information. The results of the interview are written on an intake sheet. You may be required to draw a sketch of your residence for home visits.
30 minutes
RHOZELLE JOYCE LIZA
( in absence of in-charge you
may approach any of the following staff: Myla
Dawatan/, Emma Vargas )
3. Home Visit
Home visit follows, if necessary.
1 day
4. Preparation of Certificate
CSWDO staff prepares 2 copies of the Certificate of Indigency.
1 day
5. Approval and Release of Certificate
CSWDO Chief approves the certificate. You are then, given your copy.
1 day
JOY S. REUNIR City Social Welfare Officer
Securing a Membership with Pag-asa Youth Association of the Philippines (PYAP) ABOUT THE SERVICE A comprehensive package of services for the out-of-school and other disadvantaged youth who are 15-24 years old and single. It promotes the total development of the youth to become self-reliant, economically productive and socially responsible citizens. Service coverage are the following:
Immersion Outreach Program
Government Internship Program
Capability Building Project
Trainings and Seminars
QUALIFICATION (WHO MAY AVAIL):
15 – 24 years old, single
Either out-of-school youth, in-school youth or disadvantaged youth (exploited, abused or with disabilities)
HOW TO AVAIL OF THE SERVICE
Follow These Steps
Time
Please Approach
Fee/s (in pesos)
1. Secure copy of membership form /
roaster form
Request for a copy of membership form / roster form and fill up required information
10 minutes
ARMIE DE LA CRUZ Youth Service
Provider Free of Charge
2. Submit filled-up application form
Submit filled-up application form to employee in-charge together with requirements Your name will then be entered into the roster of membership You will be referred to respective PYAP - barangay level and will undergo an orientation as scheduled.
10 minutes
Securing Services for Pre-Marriage Counseling (PMC) ABOUT THE SERVICE A half day orientation for couples applying for marriage license has been instituted and designed to provide pre-marriage couples with a realistic overview of what marriage is all about. Presidential Decree 965, issued on July 20, 1976 requires all applicants for marriage license who need parental advise (aged 21-25) shall attach a certificate of PMC to their applications for marriage license.
HOW TO AVAIL OF THE SERVICE
Follow These Steps
Time
Please Approach
Fee/s (in pesos)
1. Registration
Applicant fills-up application form and Pre Marriage Counseling (PMC) questionnaire.
20 minutes
GARRY POLICARPIO Free of Charge
2. Seminar / Orientation Proper
Would be couple will receive information and counseling on Marriage and Relationship, Responsible Parenthood and Home Management.
2 hrs.
RHOZELLE JOYCE LIZA
JOAN DEMETILLO
3. Preparation and Issuance of
Certificate
Applicant get certificate issued by CSWD Personnel for attending the seminar.
10 minutes
GARRY POLICARPIO
Securing a Phil-Health Membership
ABOUT THE SERVICE
Indigent Program or “Medicare Para sa Masa” refers to the Indigent Sector Component of National Health Insurance Program (NHIP). It is the tool by which the State envisions to provide Medicare privileges to the indigent population, as a supplement to its Medicare Program for the employees and individually paying sectors. Individual who wants to be a member shall have the following qualification: He/she must be Indigent, No SSS/GSIS, No pension and Sickly/Disabled
REQUIREMENTS: 1. Member
a) Birth Certificate or Baptismal Certificate
2. Dependents a) Marriage Certificate - if wife is hospitalized b) Birth or Baptismal Certificate - if child is hospitalized c) Birth or Baptismal Certificate - if parents of member ages
60 and above is hospitalized
HOW TO AVAIL OF THE SERVICE
Follow These Steps Time Please Approach Fee/s
(in pesos)
1. Registration
Register your name on the logbook
2 minutes
GLORIA SIUTE/
GARRY POLICARPIO
2. Submission of requirements
Applicant submit requirements to CSWD personnel in charge
10 minutes
PHOEBUS PELAYO
Free of Charge
3. Fill-up Family Data Form
Applicant fill-up Family Data Form provided by CSWD Staff -in charge
15 minutes
4. Assess/validate Family Data Profile
CSWD Staff- in charge assess/validate family data profile of applicant
20 minutes
5. Endorsement of applicant’s family data form
CSWD staff endorses applicant documents to Phil-health Bacolod for processing and issuance of ID
1 day
6. Wait for Issuance of PHIL-Health ID Card
Applicant waits for his/her Phil-health ID Card issued by Phil-health Bacolod for the time allotted. (Phil-Health card is usually available after 2 months)
7. Release of PHIL-Health ID Card
Once ID card is available, applicant may claim it the CSWD Office.
10 minutes
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