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Simplify IT.Accelerate Digital TransformationVirtualization & Cloud Computing Forum 2017
George Cheimonidis, Business Development & Innovation ManagerAndreas Tsangaris, VP & Chief Technology OfficerDionisis Hintzidis, Chief Executive Officer
Performance Technologies
Performance Technologies S.A. is an enterprise IT solutions provider with a long, rich history of providing IT infrastructure, software, services, and cloud solutions to a diverse range of enterprise clients, leveraging state-of-the art technology.
20+ years of continuous growth
85 Professionals
35 Engineers in Technical Services
25 Engineers in Professional Services
Customers include major companies in Telco, Banking, Utilities and Manufacturing Sectors
80% of shareholders are founders & key managers of the company
Listed its shares in ASE/EN.A. market in Sept 2008
ISO 9000, ISO 27001 Certified
From Virtualization to Cloud Computing… to Digital Transformation
Virtualization
Cloud Computing
3rd Platform of Computing (IDC)
Cloud
Big Data & Analytics
Mobile
Social Business
….Digital Transformation
Fully leverage digital technologies
IT transformation
From IT Infrastructure to Private Cloud
Scalable / Accessible / Elastic / Shared / Metered
Controlled / Managed / Measured
Secured / Compliant / Auditable
From the “on premise” to “on cloud”
Federation
Replication
Security / Privacy
Manageability
Cost control / reduction
Support customer’s transition
Onsite operational support
24x7 Mission Critical services
Digital Workplace
From “remote access” to mobile computing
Mobile Technologies & Solutions
• Mobile Device Management
• Collaboration
• Secure corporate access
Virtual Desktop & Mobile/Digital Workplace
• Any Device
• Any place
• Any user
• Any app
• ->> Common experience
Cloud Business Unit
Cloud Business Unit
IaaS
Backup as a Service
SaaS
Cooperation with other Cloud/Service Providers
Managed Services
Development of skills and competences in all major cloud platforms
Software evolution
From Monolithic applications to N-tier
Serverless computing
PaaS (Private / Cloud)
Containers
• Docker, Kubernetes, etc
Configuration Management
• Puppet, Chef, Ansible, etc
Data Collection & Analysis
• Elasticsearch, Logstash, Kibana
• Hadoop / Spark
DevOps
Continuous Integration
Continuous Testing
Continuous Delivery & Deployment
Continuous Operations
Continuous Assessment
PlanningApp
DevelopmentApp Testing App release
Release decision
Rapidly increasing WIP
Lack of effective customer insight and high latency drives “kitchen sink” requirements
Waiting time for build and test environments drives “desk-side” builds
Poor confidence in test data fosters “release aversion” driving more WIP
Isolated build and integration processes
Deployed App
Manual Testing
increases latency or
drives limited test coverage
Manual and error prone app deployments
Error prone manual hand-offs and processes
High # defects
Locally optimized teams, measures and tools drives escalating WIP, lack of end-to-end visibility and trust
One way flow
Poor user
experience
“patch in production”
leads to snowflake systems
InfoSec & compliance
engaged late driving
vulnerabilities & re-work
Business demands
Continuous assessment
Continuous assessment
Continuous Operations
Continuous Delivery &
Deployment
Continuous Integration &
Testing
From Traditional Development and Operations to DevOpsAchieving Continuous Flow
Big Data & Analytics
How Big Data Transforms the Service Desk
How Operations Analytics Transforms Traditional Monitoring
How IOT Transforms Enterprise Asset Management
How Big Data Transforms ITSMThree ways Big Data & Analytics can transform your Service Desk
Intelligent Ticket Classification
Intelligent Search
Actionable Analytics
End User Chatwith Virtual Agent
Intelligent Emailwith Virtual Agent
Empower Service Improvement
Handle Tickets Effectively and Efficiently
Elevate end-user Self-Service
Process Owners & Managers
Service Desk Agents
End-users
Role Benefit Capabilities - Use Cases
1
2
3
Challenges of Traditional Monitoring ToolsThe complexities of your IT environment generate a tremendous amount of data
of device types
data per server/day
types of data
siloed data sources
of different operating systems
Operations Analytics
Analytics
Find the needle in the haystack
Smarter Asset ManagementYour assets are talking. Are you listening?
Pharmaceuticals:
– “The air pressure readings on both sides of my filter don’t match up.”
– Replace only when needed, eliminate the cost and disruptions of unnecessary filter changes.
Utilities:
– “The amp and voltage levels from my fan are fluctuating.”
– Predict a bearing fault, avoid potentially catastrophic downtime.
Retail:
– “The refrigeration unit in my cooler in store 10 has been running continually for more than 4 hours.”
– Detect leakage of cooled air. Repair of door springs could save wasted energy and prevent spoilage.
Mobility
Location-aware Services and Mobile User Engagement
Mobile Application Testing and Monitoring
Location-aware Services and Mobile User Engagement
Mobile channel gaining precedence over other channels
Important to elevate user experience with faster, easier, more personalized, yet consistent customer experience
Combine location data with visitor/customer profile, history and interests
Leverage the mobile-channel and knowledge of exact location for:
o Understanding visitors better by gathering actionable information based on real data
o Engaging younger audiences through mobile applications
o Improving customer satisfaction by being more relevant
o Increasing conversion rates
Redefining visitor/ employee/ customer experience
Mobile Application Monitoring and TestingReal User Performance and Behavior Analysis
Automate functional and performance testing with real mobile devices and emulators, on premise or in the Cloud
Understand user experience• Availability and Performance
Trace stability issues for easier reproduction and resolution
Understand user journeys and optimize application UI
Thank you
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