Shifting the Conversation - Safety Services Manitoba€¦ · Shifting the Conversation: Addressing...

Shifting the Conversation: Addressing Workplace Factors and Stress Management Emma Nicolson and Susan Freeman

@SafetyServMB #safety365

Who is CCOHS? • The Canadian Centre for Occupational Health

and Safety (CCOHS) leads the cooperative advancement of workplace health and safety

• We provide credible information, education and innovative solutions to create positive change in the lives of working people in Canada

Today’s Agenda

• Create a mentally healthy workplace • Comprehensive workplace health and

safety program model • Psychosocial hazards and their impact • Learn how to integrate • Discover tools and resources

3

Things We All Need

4

I am safe I can do my job

I am valued

I am respected I belong I have

a say

I have a life

Does your workplace meet these needs?

Mental Health Defined

5

“Mental health is not just the absence of mental disorder. It is defined as a state of well-being in which every individual realizes his or her own potential, can cope with the normal stresses of life, can work productively and fruitfully, and is able to make a contribution to her or his community”

Source: World Health Organization Mental Health Fact Sheets, 2016

Why Learn About Mental Health? • Mental illness affects people of all ages,

educational and income levels, and cultures

• 20% of Canadians will personally experience a mental illness in their lifetime

6

Mental Health and the Workplace • Up to 1 in 3 of employees… • Most common issues are depression and

anxiety • Between 18-25% of Canadian employees

are suffering from depression at any one time

• Only 4-5% are diagnosed

7

Source: Kessler et al., Mood Disorders of Canada

Mental Health in the Workplace

8

Source: CCOHS’ Healthy Minds Portal http://www.ccohs.ca/healthyminds/

30%

Negative Versus Positive Stress • Which type of stress dominates your

workplace?

9

Negative Stress The Workplace Consequences • Increased irritability or temper outbursts • Overall reduction in productivity • People “tuning out” • Decreased engagement

10

Stress Effect and Workplace Factors

11

Increased cholesterol and fatty acids in blood for energy production systems

Increased blood pressure

Localized inflammation (redness, swelling, heat and pain)

Increased production of blood sugar for energy

Decreased protein synthesis; digestion; immune and allergic

response systems

Increased metabolism faster heart rate, and

respiration

Faster blood clotting

Increased stomach acids

Source: International Labour Organization 2012

Positive Stress Energizing Workplace Benefits • Challenging but attainable goals • Team Spirit – we can do it attitude • Effective leadership that motivates

12

Six Factors Contribute to Stress • Control • Demands • Support/Reward • Relationships • Roles • Change

13

14

Traditional Health and Safety

Working Conditions

15

Evolution – Two Concepts

16

Health Promotion

Mentally Healthy

Health Protection

Psychological

Mentally Healthy Workplace

17

Your workplace promotes healthy work-life balance

18

Job demands are reasonable

19

You are safe at work

20

Your employer supports growth and development

21

Your work is challenging

22

You feel valued and respected

23

Work Life Balance

24

25

Why Are We Doing This?

Making the Case Question: What is in it for employers and unions? Answer: It’s the right thing to do. And…why?

26

What are the Challenges? • Resources • Change • Knowledge • Competing Priorities

What about in your workplace?

27

Overcoming Challenges

28

Creating Change • Build momentum with the right people,

timing and approach • Start with “early adopters” • How did it happen?

29

The Integration Step • Traditional health and safety programs • Comprehensive Workplace Health and

Safety Program • Psychosocial Risk Factors • The National Standard

30

31

Psychological Hazards • How do we capture these hazards in our

health and safety program? • Not about mental illness, it’s about how

work can impact our mental health • Focus on organization, rather than

individual

32

Activity #1: Mental Health and Your Workplace Thinking of your work environment: • Balance? • Trust? • Support? Take a moment to reflect, write your ideas

33

34

Psychosocial and Mental Health Component

Work Can Impact Our Health • Psychosocial risk factors are linked to

employee health • Spectrum – positive and negative

experiences (perception) • Psychological and physiological impact

35

Psychosocial Risk Factors 13 Factors • Identified by researchers at Simon Fraser

University • Based on extensive research and review

of empirical data • Derived from national and international

best practices

36

Psychosocial Risk Factors The 13 factors impact • Organizational health • Individual health • Organizational financial health

37

Negative Exposures • Can increase likelihood of occurrence of

mental disorder • Make an existing disorder worse • Impede treatment and rehabilitation • There’s hope! Supportive workplace

38

What Can Employers Do?

39

Strive

Assume

Collaborate

Maintain

Respect

Respond

Require Act Pay

Incorporate

Ensure

Source: Great-West Life Centre – Workplace Strategies for Mental Health

• For your workplace, – Which two factors are strengths in your

workplace? – Which two factors are areas for improvement?

40

Activity #2: The Psychosocial Risk Factors and Your Workplace

41

CCOHS Healthy Workplace Model

The Four Quadrants

42

Source: Adapted from World Health Organization, 2010

Occupational Health and Safety

43

Protecting Physical Work Environments

Source: Adapted from World Health Organization, 2010

Psychosocial Environment

44

Supporting Psychosocial

Work Environments

Source: Adapted from World Health Organization, 2010

Workplace Health Promotion

45

Accessing Personal Health

Resources

Source: Adapted from World Health Organization, 2010

Community Involvement

46

Involving Communities

and Enterprises

Source: Adapted from World Health Organization, 2010

47

Implementation Steps

Steps One and Two • Take ownership and leadership • Get support from the "top“ • Then…get support from everyone

48

Steps Three and Four • What is already in place? • Acknowledge current or informal activities

and collect baseline data • Identify the key needs and expectations of

the workplace

49

Steps Five and Six • Develop a detailed plan • Put your plan into action

50

Step Seven Monitor, evaluate and maintain the program

• What did you learn? • What would you change? • What would you stop doing?

51

Communicate and Recognize

52

53

Hazards – RACE Method

Let’s Run Through the RACE

54

• Light-bulb moment • Building the

business case • Baseline data

Recognize

55

Assess • Review/analyzing data • Policies and

procedures • Workplace audits • Survey tools

56

Control • Comprehensive

policy/procedure • Training • Work planning • Project and change

management

57

Evaluate • Implementation

follow-up • Make adjustments • Re-survey • Analyze data

58

Activity #3: Your Healthy Workplace Action Plan

• What can be done in the next 3 months? – Celebrate and maintain the factors that

promote psychological health? – Reduce risk levels and mitigate hazards in

areas needing improvement? – What resources are needed? – How will change be measured?

59

60

The National Standard

Psychological Health and Safety • CAN/CSA-Z1003-13/BNQ 9700-803/2013 • For the workplace • 13 factors • Free until 2018 • English and French

61

The National Standard • 13 Factors • Voluntary standard • Free – until 2018 • English and French

62

National Standard Contents • Enlisting leadership/participation of all • Planning • Implementation • Annexes • Implementation guide

63

More Employer Activities • Adopt the National Standard • Policy development • Education and awareness training • Integration into your ‘traditional’ health and

safety program

64

What Can Workers Do? • Comply • Participate • Support • Report

65

Stress Resiliency

66

Mental Health Resiliency

67

Workers and Stress • Flexibility • Stress Tolerance • Optimism

68

Health and Safety Committee • Support workplace initiatives • Participate in training • Support workers • Help assess using the Standard • Support respectful behaviours

69

Suggestions • Changing culture takes time • Help people see the value • We are in it together • Reach out – don’t be marginalized • Celebrate successes

70

Sets a person apart

Stigma is a Barrier to Progress

71

“A mark of disgrace associated with a particular circumstance, quality or person.”

Source: Mental Health Commission of Canada

72

Happiness

Tools and Resources CCOHS

• Healthy Minds Portal www.ccohs.ca/healthyminds

• Guarding Minds @ Work www.guardingmindsatwork.ca

CSA Group

• Assembling the Pieces: An Implementation Guide to the National Standard for Psychological Health and Safety in the Workplace www.csagroup.org/documents/codes-and-standards/publications/SPE-Z1003-Guidebook.pdf

73

Tools and Resources Mental Health Commission of Canada • An Action Guide for Employers

www.mentalhealthcommission.ca/English/media/3050 • Mental Health First Aid

www.mentalhealthfirstaid.ca/EN/Pages/default.aspx

Great West Life • Workplace Strategies for Mental Health

www.workplacestrategiesformentalhealth.com/

74

Canadian Centre for Occupational Health and Safety, Hamilton, Ontario, Canada

Thank You 1-800-668-4284 905-570-8094 Emma.Nicolson@ccohs.ca

Susan.Freeman@ccohs.ca

www.ccohs.ca