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Shifting the Conversation: Addressing Workplace Factors and Stress Management Emma Nicolson and Susan Freeman
@SafetyServMB #safety365
Who is CCOHS? • The Canadian Centre for Occupational Health
and Safety (CCOHS) leads the cooperative advancement of workplace health and safety
• We provide credible information, education and innovative solutions to create positive change in the lives of working people in Canada
Today’s Agenda
• Create a mentally healthy workplace • Comprehensive workplace health and
safety program model • Psychosocial hazards and their impact • Learn how to integrate • Discover tools and resources
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Things We All Need
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I am safe I can do my job
I am valued
I am respected I belong I have
a say
I have a life
Does your workplace meet these needs?
Mental Health Defined
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“Mental health is not just the absence of mental disorder. It is defined as a state of well-being in which every individual realizes his or her own potential, can cope with the normal stresses of life, can work productively and fruitfully, and is able to make a contribution to her or his community”
Source: World Health Organization Mental Health Fact Sheets, 2016
Why Learn About Mental Health? • Mental illness affects people of all ages,
educational and income levels, and cultures
• 20% of Canadians will personally experience a mental illness in their lifetime
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Mental Health and the Workplace • Up to 1 in 3 of employees… • Most common issues are depression and
anxiety • Between 18-25% of Canadian employees
are suffering from depression at any one time
• Only 4-5% are diagnosed
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Source: Kessler et al., Mood Disorders of Canada
Mental Health in the Workplace
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Source: CCOHS’ Healthy Minds Portal http://www.ccohs.ca/healthyminds/
30%
Negative Versus Positive Stress • Which type of stress dominates your
workplace?
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Negative Stress The Workplace Consequences • Increased irritability or temper outbursts • Overall reduction in productivity • People “tuning out” • Decreased engagement
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Stress Effect and Workplace Factors
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Increased cholesterol and fatty acids in blood for energy production systems
Increased blood pressure
Localized inflammation (redness, swelling, heat and pain)
Increased production of blood sugar for energy
Decreased protein synthesis; digestion; immune and allergic
response systems
Increased metabolism faster heart rate, and
respiration
Faster blood clotting
Increased stomach acids
Source: International Labour Organization 2012
Positive Stress Energizing Workplace Benefits • Challenging but attainable goals • Team Spirit – we can do it attitude • Effective leadership that motivates
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Six Factors Contribute to Stress • Control • Demands • Support/Reward • Relationships • Roles • Change
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Traditional Health and Safety
Working Conditions
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Evolution – Two Concepts
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Health Promotion
Mentally Healthy
Health Protection
Psychological
Mentally Healthy Workplace
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Your workplace promotes healthy work-life balance
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Job demands are reasonable
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You are safe at work
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Your employer supports growth and development
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Your work is challenging
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You feel valued and respected
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Work Life Balance
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Why Are We Doing This?
Making the Case Question: What is in it for employers and unions? Answer: It’s the right thing to do. And…why?
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What are the Challenges? • Resources • Change • Knowledge • Competing Priorities
What about in your workplace?
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Overcoming Challenges
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Creating Change • Build momentum with the right people,
timing and approach • Start with “early adopters” • How did it happen?
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The Integration Step • Traditional health and safety programs • Comprehensive Workplace Health and
Safety Program • Psychosocial Risk Factors • The National Standard
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Psychological Hazards • How do we capture these hazards in our
health and safety program? • Not about mental illness, it’s about how
work can impact our mental health • Focus on organization, rather than
individual
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Activity #1: Mental Health and Your Workplace Thinking of your work environment: • Balance? • Trust? • Support? Take a moment to reflect, write your ideas
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Psychosocial and Mental Health Component
Work Can Impact Our Health • Psychosocial risk factors are linked to
employee health • Spectrum – positive and negative
experiences (perception) • Psychological and physiological impact
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Psychosocial Risk Factors 13 Factors • Identified by researchers at Simon Fraser
University • Based on extensive research and review
of empirical data • Derived from national and international
best practices
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Psychosocial Risk Factors The 13 factors impact • Organizational health • Individual health • Organizational financial health
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Negative Exposures • Can increase likelihood of occurrence of
mental disorder • Make an existing disorder worse • Impede treatment and rehabilitation • There’s hope! Supportive workplace
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What Can Employers Do?
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Strive
Assume
Collaborate
Maintain
Respect
Respond
Require Act Pay
Incorporate
Ensure
Source: Great-West Life Centre – Workplace Strategies for Mental Health
• For your workplace, – Which two factors are strengths in your
workplace? – Which two factors are areas for improvement?
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Activity #2: The Psychosocial Risk Factors and Your Workplace
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CCOHS Healthy Workplace Model
The Four Quadrants
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Source: Adapted from World Health Organization, 2010
Occupational Health and Safety
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Protecting Physical Work Environments
Source: Adapted from World Health Organization, 2010
Psychosocial Environment
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Supporting Psychosocial
Work Environments
Source: Adapted from World Health Organization, 2010
Workplace Health Promotion
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Accessing Personal Health
Resources
Source: Adapted from World Health Organization, 2010
Community Involvement
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Involving Communities
and Enterprises
Source: Adapted from World Health Organization, 2010
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Implementation Steps
Steps One and Two • Take ownership and leadership • Get support from the "top“ • Then…get support from everyone
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Steps Three and Four • What is already in place? • Acknowledge current or informal activities
and collect baseline data • Identify the key needs and expectations of
the workplace
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Steps Five and Six • Develop a detailed plan • Put your plan into action
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Step Seven Monitor, evaluate and maintain the program
• What did you learn? • What would you change? • What would you stop doing?
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Communicate and Recognize
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Hazards – RACE Method
Let’s Run Through the RACE
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• Light-bulb moment • Building the
business case • Baseline data
Recognize
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Assess • Review/analyzing data • Policies and
procedures • Workplace audits • Survey tools
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Control • Comprehensive
policy/procedure • Training • Work planning • Project and change
management
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Evaluate • Implementation
follow-up • Make adjustments • Re-survey • Analyze data
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Activity #3: Your Healthy Workplace Action Plan
• What can be done in the next 3 months? – Celebrate and maintain the factors that
promote psychological health? – Reduce risk levels and mitigate hazards in
areas needing improvement? – What resources are needed? – How will change be measured?
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The National Standard
Psychological Health and Safety • CAN/CSA-Z1003-13/BNQ 9700-803/2013 • For the workplace • 13 factors • Free until 2018 • English and French
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The National Standard • 13 Factors • Voluntary standard • Free – until 2018 • English and French
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National Standard Contents • Enlisting leadership/participation of all • Planning • Implementation • Annexes • Implementation guide
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More Employer Activities • Adopt the National Standard • Policy development • Education and awareness training • Integration into your ‘traditional’ health and
safety program
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What Can Workers Do? • Comply • Participate • Support • Report
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Stress Resiliency
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Mental Health Resiliency
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Workers and Stress • Flexibility • Stress Tolerance • Optimism
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Health and Safety Committee • Support workplace initiatives • Participate in training • Support workers • Help assess using the Standard • Support respectful behaviours
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Suggestions • Changing culture takes time • Help people see the value • We are in it together • Reach out – don’t be marginalized • Celebrate successes
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Sets a person apart
Stigma is a Barrier to Progress
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“A mark of disgrace associated with a particular circumstance, quality or person.”
Source: Mental Health Commission of Canada
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Happiness
Tools and Resources CCOHS
• Healthy Minds Portal www.ccohs.ca/healthyminds
• Guarding Minds @ Work www.guardingmindsatwork.ca
CSA Group
• Assembling the Pieces: An Implementation Guide to the National Standard for Psychological Health and Safety in the Workplace www.csagroup.org/documents/codes-and-standards/publications/SPE-Z1003-Guidebook.pdf
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Tools and Resources Mental Health Commission of Canada • An Action Guide for Employers
www.mentalhealthcommission.ca/English/media/3050 • Mental Health First Aid
www.mentalhealthfirstaid.ca/EN/Pages/default.aspx
Great West Life • Workplace Strategies for Mental Health
www.workplacestrategiesformentalhealth.com/
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Canadian Centre for Occupational Health and Safety, Hamilton, Ontario, Canada
Thank You 1-800-668-4284 905-570-8094 [email protected]
www.ccohs.ca
