Shafi_Rahman_Executive Profile 2015

Awards and Recognitions

Executive Profile - Shafihur Rahman (Shafi) MSc. BA (Hons)

· Shafi is a high impact Service Delivery, Service & Business Relationship Manager with nearly 17 years of industry experience in IT/ICT, Telecoms and Global Development.

· A strategic and hands-on expert across many discipline including: programme & project management, stake-holder engagement, business development, business process re-engineering and international development, spanning across UK, Middle East and South East Asia.

· Currently working for ENEC as a Service Management Advisor to the HR/ICT dept. Successfully launched the phase 1 of Integrated Service Desk, receiving an award for excellence from the CEO.

· An award winning Service Manager for ‘du’ Enterprise, Managed Services managing some of its signature clients, supporting & retaining a growing revenue of more than 70 Million AED per annum.

· Shafi is a doer and a visionary leader with outstanding commercial acumen who knows how to deliver and manage large and small scale changes against strict SLAs & KPIs.

· In his spare time he voluntarily manages an international charity based in the UK that carries out programmes abroad with a work force of over 40 people.

Current Summary

Previous SummaryKey Positions held across BT UK Plc: Wholesale, Retail, Group & Finance, One IT & Global Services includes:

● Data Centre Services Manager ● Service Client Relationship Account Manager ● Service Manager ● Service Level Manager ● Project & Programme Manager, ● BID Resource Manager ● Business Relationship Manager● Business Analyst ● Solution Designer

Key achievements while at BT includes

● Supporting multi-million £ projects & services e.g. Oracle Business apps I-buy ● Maintaining 40 million + National Health Service Patient Data ● Wholesale Calls Portal with a user base of 50,000 wholesale customers ● Data Centre Services: Winning the European Union Green Data Centre Initiative ● Customer Experience Champion ● Gallup Business Unit lead

Social Development

A visionary leader for social change in Global context, founded the highly successful charity Life Plus currently with 40+ resources from UK & Bangladesh with programmes in: Health, Education & Social Enterprise.

Academic and Professional Accreditation

Education and Professional Others• Master of Science (MSc) Manchester UK• Batchelor of Arts (BA Hons.) Manchester UK

Business Process Re-Engineering (BPR)

• ISO/IEC 20000 IT SM Practitioner, UK Certified Accenture Leadership development & mentoring • ITIL V3 Expert, UK Certified Consultancy & Facilitation • ITIL V2 Managers, UK Certificated Presentation and Negotiation• ITIL V2 Service Level Manager, UK Certified Recruitment, Performance monitoring and measurement

• Prince2, UK Certified du Programme/Project Management Methodology

• PMP/PMI, Dubai Networks and Systems• CCNA, Dubai Dynamic Systems Development Methodology

Stakeholder Engagement

International Development work

Shafi’s Guest Sir Gerald Kaufman MP, Father of the House, previous Cabinet Minister House of Parliament, Lord Mayor of Manchester and other VIPs