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Service Training
Goal Of This Training
Help dealers better understand:– Parts return process– Using INSITE™ to extract engine data and ECM
images for analysis
Insite Job Image Instructions
Ensure Insite And Inline Are Updated
Update INSITE using update manager on Insite
Update INLINE at inline.cummins.com
Ensure Insite And Inline Are Updated
Why Capture An ECM Job Image?
Dealer Technical Support may request an ECM job image to guide further troubleshooting steps. Certain failure modes require a saved image, not limited
to but including: – Aftertreatment failures, – Catastrophic failures,– Failures exceeding $5,000
Complete list found in section 111-502-003 of the Warranty Administration Manual on QSOL These instructions illustrate how to create an Insite work
order and how to export the image in the desired format.
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Process Overview
Work orderSelect work order
Expand work orderHighlight image
.eif .csv
Export locationEmail requestor
Exported Image FormatMust have Insite to view
Comma Separated ValuePrintable spreadsheet version
First, connect Insite to the ECM, and create a work order.
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Instructions On How To Create An Insite™ Image
Creating A Work Order
Click on the “work orders” icon at the left of the screen.
Locate the desired work order, and click on the plus sign next to it.
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Locating The Work Order
This will expand the work order, showing the image file below it.
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Expanding The Work Order
Highlight The Image And Right Click To Bring Up An Options Menu.
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Select "export image" (for .eif) or "export to external file” (for .csv).
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Use to export in .eif
Use to export in .csv
Select Format
Export Screen
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Select the desired file location and click “Save.”
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Saving The File
The last step will be to attach the .eif or .csv file in an email, enter the Control Number in the subject line, and send it to: enginetechsupport@cummins.com or rapidserve@cummins.com respectively.
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Sending The Attachment
Parts Return
Parts Return
Enhanced Parts Return (EPR)RS/RSW FormsStandard Returns
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EPR Return
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Warranty Memo 0936-E
– Reference QSOL for the most up to date Warranty Communications
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RSW Parts Return – While on the Parts screen, click ‘Add Parts’
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RSW Parts Return– Once part number is entered and identified as an EPR Part, a pop up
will display with return details
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RSW Parts Return– EPR part will be identified with a triangle as needing returned. A blue
information bar will also show across the top of the screen stating, ‘1 or more parts are required to be returned’
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RSW Parts Return– To enter the part’s tracking number, click the ‘Pencil’ icon under the
Action section to the right of the part
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RSW Parts Return– The ‘Tracking Number’ field will become editable. A blue information bar
will appear at the top of the screen that will allow a Return Tag to be printed. Click ‘Print Return Tag’
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RSW Parts Return– The Return Tag will generate in a new window. A ‘Print’ option will be
located at the bottom right corner
Standard And Other Types Of Returns
Standard RS/RSW Parts Returns
Active Part Return Request communicated in claim fax Shipping instructions, accounts, etc located in the
narrativeMaterial Return Tag printed
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– Warranty Alert 1014– Reference QSOL for the most up to date Warranty Communications
Other Returns
Thank You Please provide feedback on this training at: comm.claims@cummins.com
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