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Mobility for the Mining and Metals
Industry September 2012
© 2012 SAP AG. All rights reserved. 2
Agenda
Syclo Introduction und Customers
Where Syclo Applications play a role inside the SAP Mobility Stack
Syclo Applications available
What is Syclo doing different and how the customer benefits from it
Mobile Business Impact
Syclo and how it is relevant in the Mining Industry
Case Studies
© 2012 SAP AG. All rights reserved. 3
About Syclo
Over 600 Customers in 39 countries
Analysts rate as Best-in-class for Mobile EAM & Field
Services
Deep industry & business process knowledge in
industries
Any ERP system, network, device (optimized for SAP,
Maximo)
Elegant configuration and deployment approach
Unmatched integration expertise to complex systems
© 2012 SAP AG. All rights reserved. 4
16 Years of Mobile Expertise Delivers Projects Not Pilots
Solution Qualified SMART Work
Manager April 2009
Developed and delivered SMART
Service Manager in less than 3 months
Closed 50+ joint opportunities
Closed first deal FirstEnergy April
2009
Ranked as #1 in ability to execute by
Gartner
20 Customers Acquire Software for Additional Projects
SAP Announces Acquisition of Syclo
Solution Qualified SMART Service
Manager October 2009
Partnership
Agreement (SDCA)
Executed March 2009
32 Projects Live
(Not Pilots)
© 2012 SAP AG. All rights reserved. 5
Agenda
Syclo Introduction und Customers
Where Syclo Applications play a role inside the SAP Mobility Stack
Syclo Applications available
What is Syclo doing different and how the customer benefits from it
Mobile Business Impact
Syclo and how it is relevant in the Mining Industry
Case Studies
© 2012 SAP AG. All rights reserved. 6
SAP to Acquire Syclo*
“With this acquisition, SAP adds momentum to our already powerful mobile portfolio, advancing our vision and leadership while accelerating our mobile apps. Syclo brings both domain-savvy expertise and industry-leading solutions, as recognized by customers and analysts. This will drive innovation and mobility in the workplace.” Sanjay Poonen, President, Global Solutions, SAP
*Expect to close Q2 2012
Mobility is a pillar of SAP’s growth and innovation strategy. The acquisition of Syclo adds mobile technology and applications expertise that will speed up the development of new field service and mobile asset management solutions for SAP customers: • The addition of Syclo’s expertise in building and selling mobile solutions in industries such as,
utilities, oil & gas, life sciences and manufacturing will immediately enhance SAP’s offerings and accelerate the adoption and deployment of new field service and mobile asset management solutions on the Sybase Unwired Platform, SAP’s infrastructure for developing and managing mobile apps.
• The companies are a solid technology fit as Syclo offers pre-configured versions of its apps that integrate into SAP ERP and CRM systems, thus adding additional value to customers’ SAP investment.
© 2012 SAP AG. All rights reserved. 7
Industry’s most complete portfolio of apps
SAP Work Manager by Syclo
SAP Rounds Manager by Syclo
SAP Multi Resource Scheduling
SAP EHS Safety Issue
SAP Work Manager by Syclo
SAP Inventory Manager by Syclo
SAP Rounds Manager by Syclo
SAP Multi Resource Scheduling
SAP EHS Safety Issue
SAP Finance mobile apps SAP Human Resources mobile apps
SAP Inventory Manager by Syclo
SAP EHS Safety Issue
SAP Transport Notification
SAP Transport Tendering
SAP CRM Sales
SAP Sales Order Notificaiton
SAP Customer and Contacts
SAP Customer Financial Fact Sheet
SAP ERP Order Status
SAP Customer Briefing
SAP BusinessObjects Explorer Mobile
SAP Procurement mobile apps
And rapidly growing
Maintenance
& Operations
Engineering &
Construction
Sales &
Marketing
Logistics
Executives & Mangers
SAP Hana
SAP Mobile Platform
Sybase 365 Messaging
SAP Workflow
SAP StreamWork for Mobile
SAP Strategy Management
SAP Business Objects Mobile BI
© 2012 SAP AG. All rights reserved. 8
How Syclo Impacts the Service Value Chain
Benefits
Reduce amount of trips to customer to fulfill parts and complete repairs
Cost-Efficient Service Delivery
Benefits
Increased satisfaction from more accurate first-time fixes
Customer Satisfaction
Benefits
Lower inventory holding costs, operational costs, including labor costs
Optimized Inventory
Parts Logistics /
Warehousing
Enterprise
Assets
Field Service
Customer
Service
Finance /
Controlling
Benefits
Lower maintenance costs
Higher equipment uptime
Optimized Asset
Maintenance
SMART Work Manager
SMART Service Manager
SMART Inventory
Manager
Syclo Provides Insight into Enterprise Data at the “Point of Service” to Increase
Efficiency and Effectiveness
© 2012 SAP AG. All rights reserved. 9
Agenda
Syclo Introduction und Customers
Where Syclo Applications play a role inside the SAP Mobility Stack
Syclo Applications available
What is Syclo doing different and how the customer benefits from it
Mobile Business Impact
Syclo and how it is relevant in the Mining Industry
Case Studies
© 2012 SAP AG. All rights reserved. 10
Syclo provides a broad suite of mobile applications with
industry-specific functionality
Work Management Inventory Field Service
Access to asset location, repair
history, work order details,
materials needed
CATS - time & attendance
Guided workflow
Capture all touches in SAP®
ERP
Speed receipt and back-order
reporting to-and-from
shipping/receiving
Perform physical and cycle counts
quickly
Check availability of materials
while on-the-job
Accept & distribute incoming
materials by PO
Manage service orders and create
confirmations
View, look up, update and transmit
Record status, materials,
problems, actions, expenses,
customer signatures and more
View all relevant customer data
Measurement & Readings
Take measurements and readings
Historic standards and safe ranges
Generate notifications on-the-spot
Trend readings, points and
sequences
to avoid emergencies and outages
Download rounds by equipment
type
or name
Automatic calculation of readings,
limits, alerts and collection
frequencies
© 2012 SAP AG. All rights reserved. 11
Empowering field workforce SAP Work Manager by Syclo
Uses Cases
Enable the maintenance side of your business
Install and geo-tag equipment, including meters
View asset schematics, history, dependencies
Execute to guided workflows
Generate notifications and work orders
on-the-spot
Report worker’s status, progress and location
Business Value
Increase mine, plant and equipment performance
Improve workforce productivity and safety
Reduce overtime and cost of maintenance
Promote a 360° view of operations
Reduce unplanned downtime
Keeps the drills running, trucks hauling, and conveyors rolling
SAP’s industry leading mobile app maintains, inspects and
repairs mission critical assets
Integrate with SAP ERP, or leverage the platform to
integrate with non-SAP EAM back ends
use SAP Work Manager by Syclo to ensure their maintenance crews work safety and
productively
SAP insights and references
Process Industry companies that monitor asset performance in real – time can improve their asset
productivity by up to ~15%
© 2012 SAP AG. All rights reserved. 12
Empowering field workforce SAP Rounds Manager by Syclo
Uses Cases
Take measurement points
Conduct operator rounds
Perform maintenance inspections
Execute environmental, health, fire and safety
inspections
Execute compliance inspections
Business Value
Prevent/reduce production stoppages/ delays
Prevent and reduce safety incidents
Reduce maintenance costs
Increase regulatory compliance
Click to see demo
SAP’s industry leading mobile app collects meter readings,
inspects assets, promotes compliance
Integrates with SAP ERP – leverage platform to integrate
with non-SAP EAM back ends
Manages risk and prevents the unacceptable
SAP insights and references
Process Industry companies that monitor asset performance in real – time can reduce their accident
frequency by up to ~85%
uses SAP Rounds Manager by Syclo to improve the quantity and quality of information gathered
during condition monitoring and asset readings
© 2012 SAP AG. All rights reserved. 13
Empowering field workforce SAP Inventory Manager by Syclo
Uses Cases
Manage parts and ore inventories
Perform cycle counts
Receive, transfer, issue and adjust
Manage parts during inspections, maintenance,
repairs
Business Value
Keep ore inventory moving
Ensure mission critical parts are available
when needed
Prevent obsolescence
Control/manage theft and shrinkage
Reduce inventory carrying costs
Click to see demo
Keeps your valuable parts and spares under control and ready to respond
SAP’s industry leading mobile app for handling and
managing parts in the warehouse and the field
Integrate with SAP ERP, or leverage the platform to
integrate with non-SAP ERP and WMS back ends
SAP insights and references
Process Industry companies that mobilize inventory
management can reduce their DII by up to ~60%
uses SAP Inventory Manager by Syclo to track inventory shrink problems more accurately
© 2012 SAP AG. All rights reserved. 14
Agenda
Syclo Introduction und Customers
Where Syclo Applications play a role inside the SAP Mobility Stack
Syclo Applications available
What is Syclo doing different and how the customer benefits from it
Mobile Business Impact
Syclo and how it is relevant in the Mining Industry
Case Studies
© 2012 SAP AG. All rights reserved. 15
Challenge: Need for Configurability
Every customer must chart their own course. Without 100% configurability every deployment is a custom project
User Experience
• Screen layout by platform
• Fields, labels, images
• Controls & Buttons
• Styles & themes
Workflow & Business Logic
• Calculations & validation rules
• Application navigation logic
• Process wizards and looping logic
• Peripheral integration (GPS, Camera, Barcode)
• Workflow definitions
Integration
• Error handling
• Composite transaction structures
• Data sync rules
• Collision management
© 2012 SAP AG. All rights reserved. 16
True Cross-Platform Support
Full support for each platform’s unique
features and controls
Native application look and feel
simplifies training
No cross-compiling of application code
for every platform
No need for separate development
environments and skill sets
Easy configuration, support and
modifications
Native User Experience Single Set of Business Logic
© 2012 SAP AG. All rights reserved. 17
Traditional Cross-Platform Support vs. Syclo: Resources
Traditional
Cross-
Platform
Development
C#
developer
Objective-c
developer
.NET
developer
Java
developer
HTML
developer
Platform
Syclo developer
Syclo
© 2012 SAP AG. All rights reserved. 18
Flexible Component Architecture
Benefits of SMART
Components
Custom tailored solutions without
custom development
Faster, low risk deployments
Lower TCO
Field-tested functionality that
uses other companies’
experience
Leaner, high-performance
solutions
© 2012 SAP AG. All rights reserved. 19
Flexible Component Architecture
Core SMART Mobile App
Pre-integrated to your system
Preconfigured and ready to deploy
Includes common workflows and
functionality
Add-on Components
Expand the scope of your project
Address industry-specific needs
Incorporate new technology
© 2012 SAP AG. All rights reserved. 20
Syclo Editor
Standard BAPIs
exchange data
Communication
Security
Application Mgmt
FIR
EW
ALL
Syclo Editor allows for easy
mobile application
development & management Bluetooth (PAN)
Network (LAN)
WAN
Wireless LAN
Wireless WAN
Satellite
Dial-Up
Docking Cradle
IRDA
Device Diversity
Adaptive
Communications
Multiple System
Integrations
SAP Mobility Platform
Afaria
Solution Architecture - SAP
SAP ERP®
SAP CRM®
Configuration
Module
Administration
Module
Namespace
© 2012 SAP AG. All rights reserved. 21
SAP System Integration
►Configure fields, transactions, data filtering rules and other parts of your mobile
solution
►Manage mobile users, servers and synchronization settings right from SAP
►Monitor performance and speed up problem resolution
© 2012 SAP AG. All rights reserved. 22
Syclo
Syclo’s Mobile Application Development Platform that
lets you centrally configure and manage your mobile
applications
Online, Offline or
Occasionally Connected
Tried & Tested on Over 100 Devices
Point of Entry Business Rules &
Validation
Full Peripheral Integration
Reliable, Scalable &
Secure
100% Configuration
of SMART
SMART Mobile Suite: Built on Syclo
© 2012 SAP AG. All rights reserved. 23
Agenda
Syclo Introduction und Customers
Where Syclo Applications play a role inside the SAP Mobility Stack
Syclo Applications available
What is Syclo doing different and how the customer benefits from it
Mobile Business Impact
Syclo and how it is relevant in the Mining Industry
Case Studies
© 2012 SAP AG. All rights reserved. 24
All it Takes is 15 Minutes of Savings
15 minutes of savings per technician per day and the business case is usually done…
© 2012 SAP AG. All rights reserved. 25
Contract acquisition, ramp-up, run & re-bid
Lack of visibility
Wrench time / “Windscreen time”
First time fix rate
Mean time to repair
Backlog reduction / elimination
Safety / regulatory compliance
Overall Equipment Effectiveness (OEE)
Availability, Performance, Quality
Service Level Agreement compliance
Abatement / penalty payments
Challenges in Asset Management Services
© 2012 SAP AG. All rights reserved. 26
Value of Mobile: Four key areas
Assets
People Data Quality
IT
© 2012 SAP AG. All rights reserved. 27
People
Travel from office to job
Printing Work Orders
System training
Picking up Work Orders
Re-keying hand-written work orders
Changing the assignment
Notifying the office that a
notification needs to be created
© 2012 SAP AG. All rights reserved. 28
September 11, 2012 Copyright © 2008 Syclo LLC. All rights reserved.
People (Continued)
Craft Sequencing – waiting for the next technician
before you can start your work
Picking-up/returning parts
Locating a storeroom with the part
Validating asset to be worked on
Viewing asset history
Recording accurate time/payroll info
Supervisor communications
End of shift turnovers
© 2012 SAP AG. All rights reserved. 29
September 11, 2012 Copyright © 2008 Syclo LLC. All rights reserved.
Assets
Reduce Terminal and Printer requirements
Improved PM Schedules
Improved PM job plans
Improved 1st time fix rate
Extended asset life
Reduced spares inventory
Production uptime improvement
Faster response times
Improved accountability
© 2012 SAP AG. All rights reserved. 30
September 11, 2012 Copyright © 2008 Syclo LLC. All rights reserved.
First Time Fix Rate is typically between 0.6 – 0.8
With Materials Management
Improved to 0.7 to 0.9
Mean Time To Repair
Vary widely depending on “in premise” or travel to customer
Improvements Range = 2.5% to 25%
Wrench time is 25-35% of available working hours
Mobility can realistically increase this to 30-40%
= 20% Increase in Wrench Time
Typical metrics …
© 2012 SAP AG. All rights reserved. 31
Data Quality
Data is reliable enough for:
RCM
Repair or replace decisions
PM cycle optimisation
Standard times for scheduling
Timely data entry/retrieval
Business rule enforcement
Reduced entry errors (e.g. bar-coding)
Accurate Repair History
Real-time status reporting
Faster emergency response
Accurate labor accounting
Timely reporting for Process improvement
Less Supervisor time correcting errors
© 2012 SAP AG. All rights reserved. 32
September 11, 2012 Copyright © 2008 Syclo LLC. All rights reserved.
Want to own the applications
Manage the devices remotely
Need least cost routing
To trouble shoot it easily
Expand to new systems
Need it to cope with new devices
Security
Multi-platform support
IT
© 2012 SAP AG. All rights reserved. 33
Agenda
Syclo Introduction und Customers
Where Syclo Applications play a role inside the SAP Mobility Stack
Syclo Applications available
What is Syclo doing different and how the customer benefits from it
Mobile Business Impact
Syclo and how it is relevant in the Mining Industry
Case Studies
© 2012 SAP AG. All rights reserved. 34
Improve workforce safety
and productivity, optimize
asset performance and
transform production
Rapidly analyze asset and
service performance,
customer trends, financials
and regulatory exposure
Bring customers, suppliers
and partners closer to their
mining partners and improve
collaboration
Successful mining companies…
Result Result Result
Harness the power of mobile solutions
Shortened work cycles
Improved work quality / uptime
Reduced / shortened stoppages
Reduced safety incidents
Reduced risk of catastrophe
Reduced delays and shortfalls
Faster response to markets
Improved ordering
Improved shipping coordination
Improved service fly-in efficiency
Improved permit processing
Reduce delays and shortfalls
Faster response to markets
Improved trading
Increased margins
Reduced risk and associated costs
Reduced regulatory fines
Reduced delays and shortfalls
© 2012 SAP AG. All rights reserved. 35
B2P mobile apps for core business processes
Explore & Develop
Survey
Drilling, sampling, testing
Construction
Installation
Supervision
Inspection and certification
Mine planning
Mine mapping
Mine
Mine mapping
Production
Condition monitoring
Sampling and lab testing
EHS inspections
Maintenance
Emergency response
Spare and tools
Fuel / lubricants mgmt.
Material shipping/tracking
Plant
Operator rounds
Sampling, lab testing, QA
EHS inspections
Maintenance
Emergency response
Spares and tools
Lubricants mgmt.
Material shipping/tracking
Scheduling
Fleet & Transport
Material shipping tracking
Equip. shipping/racking
Maintenance
EHS inspections
Emergency response
Keep production running and ore moving
Exploration Customer Shipping Production Processing Development
© 2012 SAP AG. All rights reserved. 36
Key mining assets
Explore & Develop
Seismic trucks
Drilling equipment
Construction equipment
Mine
Mine structures
Ventilation and lighting
Fuel and power systems
Water and slurry systems
Processing / conveyors
Drills, shovels. drag lines
Graders, loaders, trucks
Miners, plows, shearers
Control systems
Facilities
Plant
Plant structures
Feeders / crushers
Tumblers
Conveyors
Separation systems
Furnaces / smelters
Power systems
Lighting
Fuel / water systems
Control systems
Facilities
Fleet & Transport
Loaders
Hoppers
Haulers
Conveyors
Rail systems
Ships
Terminals and facilities
Keep production running and ore moving
Exploration Customer Shipping Production Processing Development
© 2012 SAP AG. All rights reserved. 37
Mining companies have unique needs in the field
Volatile Environment
Full off-line / disconnected mobile capability
Geo-tagging, map-based location and routing
Real-time asset and workforce geospatial tracking
Linear asset inspections
Geo-tagging and location based services
Interactive 3-D visualization
Long-cycle and complex maintenance
Distributed/Dynamic Assets & Workforce
Linear Assets
Large Complex Equipment
Rugged intrinsically safe approved mobile devices
Safety checks, steps, permits, approvals in every step
Regulatory compliance throughout
Real-time workforce geo-fencing
© 2012 SAP AG. All rights reserved. 38
Agenda
Syclo Introduction und Customers
Where Syclo Applications play a role inside the SAP Mobility Stack
Syclo Applications available
What is Syclo doing different and how the customer benefits from it
Mobile Business Impact
Syclo and how it is relevant in the Mining Industry
Case Studies
© 2012 SAP AG. All rights reserved. 39
Case Study: Newmont Mining
ABOUT NEWMONT
Newmont Mining Corporation, based in Denver, Colorado
Founded in 1921, they are the only gold company included in the
Standard & Poor’s 500 index and Fortune 500.
Staff of approximately 43,000 employees and contractors works in
eight countries on five continents – North America, South America,
Asia, Australia and Africa.
In 2009, with record revenues, they had gold reserves of 91.8 million
equity ounces, an aggregated land position of approximately 38,840
square miles and 9.1 billion equity pounds of copper reserves.
IMPLEMENTED SOLUTION
Newmont maintains extensive, valuable assets and a large
maintenance workforce.
With their SAP implementation, Newmont decided to simultaneously
automate their workforce with mobile.
Newmont was looking for an enterprise-wide Mincom replacement
(across Maintenance Supply Chain, Finance, HR and Technology) for
32 locations across six countries.
Maintenance solution to expand the “SAP Perfect Plant” value prop
along with SAP Multi-Resource Scheduling
Selected Syclo’s SMART Work Manager For SAP ERP.
© 2012 SAP AG. All rights reserved. 40
Case Study: Freeport-McMoRan
ABOUT FCX
Headquartered in Phoenix, Arizona, Freeport McMoRan Gold & Copper Inc. (FCX)
is a leading worldwide mining organization.
FCX controls large-scaled assets all around the world with probable reserves of
gold, copper, and molybdenum. FCX is also the leader in producing molybdenum
and contributes greatly to the production of gold.
FCX and their 29,700 global employees are committed safe practices,
environmental management and preservation of the communities they operate in.
IMPLEMENTED SOLUTION
Freeport decided to mobilize their entire supply chain organization.
Needed a mobile solution that could integrate to their existing SAP ERP and work
offline, online or occasionally connected
Wanted a reputable company with solid mobile experience
WHY SMART INVENTORY MANAGER FOR SAP ERP? Tight integration with SAP ERP with capability to work in offline mode
Complete functionality for issues, cycle counts and PO receiving
Ability to adapt system to meet Freeport’s complex business processes
Flexible mobile architecture to allow for ample configuration
Deep domain expertise with references, scalability and flexibility
Thank You!
Contact information:
Volker Romer
Director Business Development Syclo
Volker.Romer@syclo.com
+49 172 7272254
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