September 2012€¦ · 11/09/2012 · © 2012 SAP AG. All rights reserved. 4 16 Years of Mobile Expertise Delivers Projects Not Pilots Solution Qualified SMART Work Manager April

Mobility for the Mining and Metals

Industry September 2012

© 2012 SAP AG. All rights reserved. 2

Agenda

Syclo Introduction und Customers

Where Syclo Applications play a role inside the SAP Mobility Stack

Syclo Applications available

What is Syclo doing different and how the customer benefits from it

Mobile Business Impact

Syclo and how it is relevant in the Mining Industry

Case Studies


About Syclo

Over 600 Customers in 39 countries

Analysts rate as Best-in-class for Mobile EAM & Field

Services

Deep industry & business process knowledge in

industries

Any ERP system, network, device (optimized for SAP,

Maximo)

Elegant configuration and deployment approach

Unmatched integration expertise to complex systems


16 Years of Mobile Expertise Delivers Projects Not Pilots

Solution Qualified SMART Work

Manager April 2009

Developed and delivered SMART

Service Manager in less than 3 months

Closed 50+ joint opportunities

Closed first deal FirstEnergy April

2009

Ranked as #1 in ability to execute by

Gartner

20 Customers Acquire Software for Additional Projects

SAP Announces Acquisition of Syclo

Solution Qualified SMART Service

Manager October 2009

Partnership

Agreement (SDCA)

Executed March 2009

32 Projects Live

(Not Pilots)


Agenda







Case Studies


SAP to Acquire Syclo*

“With this acquisition, SAP adds momentum to our already powerful mobile portfolio, advancing our vision and leadership while accelerating our mobile apps. Syclo brings both domain-savvy expertise and industry-leading solutions, as recognized by customers and analysts. This will drive innovation and mobility in the workplace.” Sanjay Poonen, President, Global Solutions, SAP

*Expect to close Q2 2012

Mobility is a pillar of SAP’s growth and innovation strategy. The acquisition of Syclo adds mobile technology and applications expertise that will speed up the development of new field service and mobile asset management solutions for SAP customers: • The addition of Syclo’s expertise in building and selling mobile solutions in industries such as,

utilities, oil & gas, life sciences and manufacturing will immediately enhance SAP’s offerings and accelerate the adoption and deployment of new field service and mobile asset management solutions on the Sybase Unwired Platform, SAP’s infrastructure for developing and managing mobile apps.

• The companies are a solid technology fit as Syclo offers pre-configured versions of its apps that integrate into SAP ERP and CRM systems, thus adding additional value to customers’ SAP investment.


Industry’s most complete portfolio of apps

SAP Work Manager by Syclo

SAP Rounds Manager by Syclo

SAP Multi Resource Scheduling

SAP EHS Safety Issue

SAP Work Manager by Syclo

SAP Inventory Manager by Syclo

SAP Rounds Manager by Syclo

SAP Multi Resource Scheduling


SAP Finance mobile apps SAP Human Resources mobile apps

SAP Inventory Manager by Syclo


SAP Transport Notification

SAP Transport Tendering

SAP CRM Sales

SAP Sales Order Notificaiton

SAP Customer and Contacts

SAP Customer Financial Fact Sheet

SAP ERP Order Status

SAP Customer Briefing

SAP BusinessObjects Explorer Mobile

SAP Procurement mobile apps

And rapidly growing

Maintenance

& Operations

Engineering &

Construction

Sales &

Marketing

Logistics

Executives & Mangers

SAP Hana

SAP Mobile Platform

Sybase 365 Messaging

SAP Workflow

SAP StreamWork for Mobile

SAP Strategy Management

SAP Business Objects Mobile BI


How Syclo Impacts the Service Value Chain

Benefits

Reduce amount of trips to customer to fulfill parts and complete repairs

Cost-Efficient Service Delivery

Benefits

Increased satisfaction from more accurate first-time fixes

Customer Satisfaction

Benefits

Lower inventory holding costs, operational costs, including labor costs

Optimized Inventory

Parts Logistics /

Warehousing

Enterprise

Assets

Field Service

Customer

Service

Finance /

Controlling

Benefits

Lower maintenance costs

Higher equipment uptime

Optimized Asset

Maintenance

SMART Work Manager

SMART Service Manager

SMART Inventory

Manager

Syclo Provides Insight into Enterprise Data at the “Point of Service” to Increase

Efficiency and Effectiveness


Agenda







Case Studies


Syclo provides a broad suite of mobile applications with

industry-specific functionality

Work Management Inventory Field Service

Access to asset location, repair

history, work order details,

materials needed

CATS - time & attendance

Guided workflow

Capture all touches in SAP®

ERP

Speed receipt and back-order

reporting to-and-from

shipping/receiving

Perform physical and cycle counts

quickly

Check availability of materials

while on-the-job

Accept & distribute incoming

materials by PO

Manage service orders and create

confirmations

View, look up, update and transmit

Record status, materials,

problems, actions, expenses,

customer signatures and more

View all relevant customer data

Measurement & Readings

Take measurements and readings

Historic standards and safe ranges

Generate notifications on-the-spot

Trend readings, points and

sequences

to avoid emergencies and outages

Download rounds by equipment

type

or name

Automatic calculation of readings,

limits, alerts and collection

frequencies


Empowering field workforce SAP Work Manager by Syclo

Uses Cases

Enable the maintenance side of your business

Install and geo-tag equipment, including meters

View asset schematics, history, dependencies

Execute to guided workflows

Generate notifications and work orders

on-the-spot

Report worker’s status, progress and location

Business Value

Increase mine, plant and equipment performance

Improve workforce productivity and safety

Reduce overtime and cost of maintenance

Promote a 360° view of operations

Reduce unplanned downtime

Keeps the drills running, trucks hauling, and conveyors rolling

SAP’s industry leading mobile app maintains, inspects and

repairs mission critical assets

Integrate with SAP ERP, or leverage the platform to

integrate with non-SAP EAM back ends

use SAP Work Manager by Syclo to ensure their maintenance crews work safety and

productively

SAP insights and references

Process Industry companies that monitor asset performance in real – time can improve their asset

productivity by up to ~15%


Empowering field workforce SAP Rounds Manager by Syclo

Uses Cases

Take measurement points

Conduct operator rounds

Perform maintenance inspections

Execute environmental, health, fire and safety

inspections

Execute compliance inspections

Business Value

Prevent/reduce production stoppages/ delays

Prevent and reduce safety incidents

Reduce maintenance costs

Increase regulatory compliance

Click to see demo

SAP’s industry leading mobile app collects meter readings,

inspects assets, promotes compliance

Integrates with SAP ERP – leverage platform to integrate

with non-SAP EAM back ends

Manages risk and prevents the unacceptable


Process Industry companies that monitor asset performance in real – time can reduce their accident

frequency by up to ~85%

uses SAP Rounds Manager by Syclo to improve the quantity and quality of information gathered

during condition monitoring and asset readings

http://www.youtube.com/watch?v=0CXcRSdRRmI&feature=youtu.be

http://www.youtube.com/watch?v=0CXcRSdRRmI&feature=youtu.be


Empowering field workforce SAP Inventory Manager by Syclo

Uses Cases

Manage parts and ore inventories

Perform cycle counts

Receive, transfer, issue and adjust

Manage parts during inspections, maintenance,

repairs

Business Value

Keep ore inventory moving

Ensure mission critical parts are available

when needed

Prevent obsolescence

Control/manage theft and shrinkage

Reduce inventory carrying costs

Click to see demo

Keeps your valuable parts and spares under control and ready to respond

SAP’s industry leading mobile app for handling and

managing parts in the warehouse and the field

Integrate with SAP ERP, or leverage the platform to

integrate with non-SAP ERP and WMS back ends


Process Industry companies that mobilize inventory

management can reduce their DII by up to ~60%

uses SAP Inventory Manager by Syclo to track inventory shrink problems more accurately

http://www.youtube.com/watch?v=5dMXLpgdiR4&feature=youtu.be

http://www.youtube.com/watch?v=5dMXLpgdiR4&feature=youtu.be


Agenda







Case Studies


Challenge: Need for Configurability

Every customer must chart their own course. Without 100% configurability every deployment is a custom project

User Experience

• Screen layout by platform

• Fields, labels, images

• Controls & Buttons

• Styles & themes

Workflow & Business Logic

• Calculations & validation rules

• Application navigation logic

• Process wizards and looping logic

• Peripheral integration (GPS, Camera, Barcode)

• Workflow definitions

Integration

• Error handling

• Composite transaction structures

• Data sync rules

• Collision management


True Cross-Platform Support

Full support for each platform’s unique

features and controls

Native application look and feel

simplifies training

No cross-compiling of application code

for every platform

No need for separate development

environments and skill sets

Easy configuration, support and

modifications

Native User Experience Single Set of Business Logic


Traditional Cross-Platform Support vs. Syclo: Resources

Traditional

Cross-

Platform

Development

C#

developer

Objective-c

developer

.NET

developer

Java

developer

HTML

developer

Platform

Syclo developer

Syclo


Flexible Component Architecture

Benefits of SMART

Components

Custom tailored solutions without

custom development

Faster, low risk deployments

Lower TCO

Field-tested functionality that

uses other companies’

experience

Leaner, high-performance

solutions


Flexible Component Architecture

Core SMART Mobile App

Pre-integrated to your system

Preconfigured and ready to deploy

Includes common workflows and

functionality

Add-on Components

Expand the scope of your project

Address industry-specific needs

Incorporate new technology


Syclo Editor

Standard BAPIs

exchange data

Communication

Security

Application Mgmt

FIR

EW

ALL

Syclo Editor allows for easy

mobile application

development & management Bluetooth (PAN)

Network (LAN)

WAN

Wireless LAN

Wireless WAN

Satellite

Dial-Up

Docking Cradle

IRDA

Device Diversity

Adaptive

Communications

Multiple System

Integrations

SAP Mobility Platform

Afaria

Solution Architecture - SAP

SAP ERP®

SAP CRM®

Configuration

Module

Administration

Module

Namespace

http://eclipse.org/


SAP System Integration

►Configure fields, transactions, data filtering rules and other parts of your mobile

solution

►Manage mobile users, servers and synchronization settings right from SAP

►Monitor performance and speed up problem resolution


Syclo

Syclo’s Mobile Application Development Platform that

lets you centrally configure and manage your mobile

applications

Online, Offline or

Occasionally Connected

Tried & Tested on Over 100 Devices

Point of Entry Business Rules &

Validation

Full Peripheral Integration

Reliable, Scalable &

Secure

100% Configuration

of SMART

SMART Mobile Suite: Built on Syclo


Agenda







Case Studies


All it Takes is 15 Minutes of Savings

15 minutes of savings per technician per day and the business case is usually done…


Contract acquisition, ramp-up, run & re-bid

Lack of visibility

Wrench time / “Windscreen time”

First time fix rate

Mean time to repair

Backlog reduction / elimination

Safety / regulatory compliance

Overall Equipment Effectiveness (OEE)

Availability, Performance, Quality

Service Level Agreement compliance

Abatement / penalty payments

Challenges in Asset Management Services


Value of Mobile: Four key areas

Assets

People Data Quality

IT


People

Travel from office to job

Printing Work Orders

System training

Picking up Work Orders

Re-keying hand-written work orders

Changing the assignment

Notifying the office that a

notification needs to be created


September 11, 2012 Copyright © 2008 Syclo LLC. All rights reserved.

People (Continued)

Craft Sequencing – waiting for the next technician

before you can start your work

Picking-up/returning parts

Locating a storeroom with the part

Validating asset to be worked on

Viewing asset history

Recording accurate time/payroll info

Supervisor communications

End of shift turnovers



Assets

Reduce Terminal and Printer requirements

Improved PM Schedules

Improved PM job plans

Improved 1st time fix rate

Extended asset life

Reduced spares inventory

Production uptime improvement

Faster response times

Improved accountability



First Time Fix Rate is typically between 0.6 – 0.8

With Materials Management

Improved to 0.7 to 0.9

Mean Time To Repair

Vary widely depending on “in premise” or travel to customer

Improvements Range = 2.5% to 25%

Wrench time is 25-35% of available working hours

Mobility can realistically increase this to 30-40%

= 20% Increase in Wrench Time

Typical metrics …


Data Quality

Data is reliable enough for:

RCM

Repair or replace decisions

PM cycle optimisation

Standard times for scheduling

Timely data entry/retrieval

Business rule enforcement

Reduced entry errors (e.g. bar-coding)

Accurate Repair History

Real-time status reporting

Faster emergency response

Accurate labor accounting

Timely reporting for Process improvement

Less Supervisor time correcting errors



Want to own the applications

Manage the devices remotely

Need least cost routing

To trouble shoot it easily

Expand to new systems

Need it to cope with new devices

Security

Multi-platform support

IT


Agenda







Case Studies


Improve workforce safety

and productivity, optimize

asset performance and

transform production

Rapidly analyze asset and

service performance,

customer trends, financials

and regulatory exposure

Bring customers, suppliers

and partners closer to their

mining partners and improve

collaboration

Successful mining companies…

Result Result Result

Harness the power of mobile solutions

Shortened work cycles

Improved work quality / uptime

Reduced / shortened stoppages

Reduced safety incidents

Reduced risk of catastrophe

Reduced delays and shortfalls

Faster response to markets

Improved ordering

Improved shipping coordination

Improved service fly-in efficiency

Improved permit processing

Reduce delays and shortfalls

Faster response to markets

Improved trading

Increased margins

Reduced risk and associated costs

Reduced regulatory fines

Reduced delays and shortfalls


B2P mobile apps for core business processes

Explore & Develop

Survey

Drilling, sampling, testing

Construction

Installation

Supervision

Inspection and certification

Mine planning

Mine mapping

Mine

Mine mapping

Production

Condition monitoring

Sampling and lab testing

EHS inspections

Maintenance

Emergency response

Spare and tools

Fuel / lubricants mgmt.

Material shipping/tracking

Plant

Operator rounds

Sampling, lab testing, QA

EHS inspections

Maintenance

Emergency response

Spares and tools

Lubricants mgmt.

Material shipping/tracking

Scheduling

Fleet & Transport

Material shipping tracking

Equip. shipping/racking

Maintenance

EHS inspections

Emergency response

Keep production running and ore moving

Exploration Customer Shipping Production Processing Development


Key mining assets

Explore & Develop

Seismic trucks

Drilling equipment

Construction equipment

Mine

Mine structures

Ventilation and lighting

Fuel and power systems

Water and slurry systems

Processing / conveyors

Drills, shovels. drag lines

Graders, loaders, trucks

Miners, plows, shearers

Control systems

Facilities

Plant

Plant structures

Feeders / crushers

Tumblers

Conveyors

Separation systems

Furnaces / smelters

Power systems

Lighting

Fuel / water systems

Control systems

Facilities

Fleet & Transport

Loaders

Hoppers

Haulers

Conveyors

Rail systems

Ships

Terminals and facilities

Keep production running and ore moving

Exploration Customer Shipping Production Processing Development


Mining companies have unique needs in the field

Volatile Environment

Full off-line / disconnected mobile capability

Geo-tagging, map-based location and routing

Real-time asset and workforce geospatial tracking

Linear asset inspections

Geo-tagging and location based services

Interactive 3-D visualization

Long-cycle and complex maintenance

Distributed/Dynamic Assets & Workforce

Linear Assets

Large Complex Equipment

Rugged intrinsically safe approved mobile devices

Safety checks, steps, permits, approvals in every step

Regulatory compliance throughout

Real-time workforce geo-fencing


Agenda







Case Studies


Case Study: Newmont Mining

ABOUT NEWMONT

Newmont Mining Corporation, based in Denver, Colorado

Founded in 1921, they are the only gold company included in the

Standard & Poor’s 500 index and Fortune 500.

Staff of approximately 43,000 employees and contractors works in

eight countries on five continents – North America, South America,

Asia, Australia and Africa.

In 2009, with record revenues, they had gold reserves of 91.8 million

equity ounces, an aggregated land position of approximately 38,840

square miles and 9.1 billion equity pounds of copper reserves.

IMPLEMENTED SOLUTION

Newmont maintains extensive, valuable assets and a large

maintenance workforce.

With their SAP implementation, Newmont decided to simultaneously

automate their workforce with mobile.

Newmont was looking for an enterprise-wide Mincom replacement

(across Maintenance Supply Chain, Finance, HR and Technology) for

32 locations across six countries.

Maintenance solution to expand the “SAP Perfect Plant” value prop

along with SAP Multi-Resource Scheduling

Selected Syclo’s SMART Work Manager For SAP ERP.


Case Study: Freeport-McMoRan

ABOUT FCX

Headquartered in Phoenix, Arizona, Freeport McMoRan Gold & Copper Inc. (FCX)

is a leading worldwide mining organization.

FCX controls large-scaled assets all around the world with probable reserves of

gold, copper, and molybdenum. FCX is also the leader in producing molybdenum

and contributes greatly to the production of gold.

FCX and their 29,700 global employees are committed safe practices,

environmental management and preservation of the communities they operate in.

IMPLEMENTED SOLUTION

Freeport decided to mobilize their entire supply chain organization.

Needed a mobile solution that could integrate to their existing SAP ERP and work

offline, online or occasionally connected

Wanted a reputable company with solid mobile experience

WHY SMART INVENTORY MANAGER FOR SAP ERP? Tight integration with SAP ERP with capability to work in offline mode

Complete functionality for issues, cycle counts and PO receiving

Ability to adapt system to meet Freeport’s complex business processes

Flexible mobile architecture to allow for ample configuration

Deep domain expertise with references, scalability and flexibility

http://www.fcx.com/

Thank You!

Contact information:

Volker Romer

Director Business Development Syclo

[email protected]

+49 172 7272254

Documents

September 2012€¦ · 11/09/2012 · © 2012 SAP AG. All rights reserved. 4 16 Years of Mobile Expertise Delivers Projects Not Pilots Solution Qualified SMART Work Manager April