SecurLOCK Equip - User Procedures - PriorityOne Bank · 2016-11-29 · SecurLOCK Equip - User...

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SecurLOCK™ Equip - User Procedures

Presenter: Alan Hammelman M. Ed.

March 2016

• Install application • Register user • Reset password • Home screen • View card details • View transactions • View account details • Set up control preferences • Set up alert preferences • Home Screen - Main menu options • Additional information

SecurLOCK Equip - User Procedures Introduction

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• Describe the basic functions of the SecurLOCK Equip product. • Identify how to perform multiple SecurLOCK Equip procedures

from a user’s view point. • Identify how a user can use the application to contact her/his

financial institution to provide feedback on the application or make a request for support.

SecurLOCK Equip - User Procedures Objectives

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Install Application Start

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• A cardholder will download the app from either the iTunes app store or the Android Google Play Store.

• A user with an iOS phone will need to access iTunes to search for the SecurLOCK Equip App, download and install it.

• In this iPhone example, a grey spring board application icon will appear on the phone with an empty loading bar as the phone is “Waiting” to download the application.

View

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Install Application Start – iPhone Example

• A user with an Android phone will need to access the Google Playstore to search for the SecurLOCK Equip app, download and install it.

• In this Android example, as the phone downloads the app, the word at the bottom of the spring board icon will change to “Installing” and the loading bar will fill.

6

View

Install Application Start – Android Example

SecureLOCK

• Once completely downloaded, the spring board icon will appear in the same brightness as all other spring board icons.

• Once the app installation is complete, tap on the app icon to launch it.

• A series of animation screens will appear.

Install Application Completion and App Icon

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View

• Once the app installation is complete, tap on the “App” icon to launch the app.

• A series of animation screens will appear. • It will take a few seconds for the app to connect and for the

Login option to appear. 8

Register User Launch App

Tap

• Upon opening the application, the user is provided with options to: Register as a new user. Login to the application (if the user already

has a login).

• The bottom menu options allows the user to: Find the financial institution ATMs. Contact her/his financial institution. Get help on the app usage.

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Register User User Options

• Upon opening the application, the user is provided with the option to: o Login to the application o Create a new password

Register User Login

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• To use the SecurLOCK Equip app, a cardholder must first register at least one card.

• Tapping on the “New User” button will start the registration process. • The cardholder is prompted to enter her/his card number.

Tap

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Register User User Authentication

Enter

• After entering the card number, the user taps the “Next” link in upper right corner. On the next page, the user is prompted to enter the following information to authenticate his/her ownership of the card: Security code (MasterCard® - CVC2 / Visa® - CVV2). Expiration date (MM/YY). Billing address (street address and zip code).

Enter

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Register User User Authentication

Tap

• If the registration is SSN based, the user will be prompted to enter the last four digits of her/his SSN.

• Upon tapping “Next”, the data is validated. After a successful validation, the user will be taken to the next two pages to accept the Terms & Conditions (FIS) and Privacy Policy (FI).

• If the data validation fails, the user will be prompted to enter the last four digits of the SSN again.

A. Enter

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Register User User Authentication – Social Security Number Verification

B. Tap

C. Tap

D. Tap

• After three failed attempts, the user will be suspended from being able to register the card for the next 30 minutes.

• Once the suspension period expires, the user can attempt to register again.

• The user can also call the financial institution’s customer support group to have the card registration state reset.

• If the card registration state is reset, the user can attempt to register again without having to wait for 30 minutes.

• The app will not indicate which field(s) was in error for security reasons.

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Register User User Authentication - Unsuccessful Attempts

• If the user’s email address is passed onto the SecurLOCK Equip app, the user will be sent an email with a temporary security code.

• The app will prompt the user to enter the temporary security code.

• After the temporary security code is entered and submitted, the data will be validated.

• After accepting the Terms and Conditions (FIS) and Privacy Policy (FI), the user can create the login credentials.

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Register User User Authentication – Security Code Verification

A. Enter

B. Tap

C. Tap

• If neither the user’s email address or SSN is available, then the user will be requested to make a PIN-based transaction.

• The user can then enter the PIN-based transaction amount within 72 hours of transaction for validation purpose. This time is configurable.

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Register User User Authentication- PIN-based Verification

C. Enter

A. Enter

B. Tap

• Once the user has accepted the Terms and Conditions and Privacy Policy, the “Create Account” page displays.

• Here, the user creates the username and password for logging into the app. • The system will make several recommendations for a username based on a

combination of the user’s first and last name.

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Register User User Account Creation – Login Information

A. Enter

B. Tap

• The user can tap on the question mark next to each field on this page to get more information about the requirement for the field.

• In addition to entering her/his email address (which the app will use to send an email with information to reset a password, in case the user triggers the Forgot Password functionality) the user also needs to enter his/her full name.

• The name entered here will be used for displaying in the app.

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Register User User Account Creation – Personal Information

• After the user enters the personal information, the app will display a confirmation message.

• Tapping on “OK” will take the user to the Login page to login with the newly created credentials.

View

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Register User User Account Creation

Tap

• Tapping on the “Forgot Password?” link on the Login page will cause the Forgot Password page to display.

• The user enters his/her username and taps “OK” to have a security code sent to the email address s/he entered during registration.

B. Enter

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Reset Password Procedure – Request a New Password

A. Tap

C. Tap

• The user needs to check her/his email to retrieve the security code sent, then check the box “I have the security code” on the Forgot Password page.

• The user will be prompted to enter the security code, choose and confirm a new password, then select the OK button to proceed.

• The Security Code is valid for 30 minutes.

A. Tap

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Reset Password Procedure – Select New Password

C. Enter

D. Tap

B. Enter

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Reset Password Password vs Passcode

Password - to login to the app, a user will need to enter the credentials (username and password). By logging in with the username and password, the app will create a session ID and give the user a certain amount of session time where the user can remain idle and still be logged into the app. If the user’s idle time exceeds this session time, the user will be logged out of the app. If the user wants to get back in, s/he will have to enter the username and password again. Passcode - is an additional security setting provided by the app. If a user set a passcode, each time the user navigates away from the app and comes back, the user will need to enter the passcode, before the app will display the last page accessed. Users who set a passcode can have a longer session time than users who do not. These session times are configurable by the processor and can be set to the same time if desired.

• When logging in to a new device for the first time, the user will be asked to set a passcode. (This page appears only for deployments that have passcode enabled.)

• A passcode must have a minimum of four alphanumeric characters. • Passcode setting at this stage is optional. The user can choose not to set

the passcode by clicking the “Cancel” button.

A. Enter

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Reset Password Procedure - Set Passcode

B. Tap

• The user can assign a Touch ID to the passcode if s/he is using an iPhone 5S and above. Touch ID allows the user to access the app using a fingerprint.

• When navigating away from the app and then coming back, the app will prompt the user to enter the passcode.

• If the user enters the wrong passcode 3 times, s/he will be logged out of the app. At that point, the user will have to login with the full username and password.

• Upon successful login, the user can set up a new passcode.

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Reset Password Procedure - Set Passcode

• A user can always set or change her/his passcode later. • Use these steps to set or change the passcode in the app.

A. Tap “Menu”

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Reset Password Reset/Set Passcode

B. Tap C. Tap E.

Tap

D. Enter

• The Home screen is the landing page once a user logins to the application. It shows the following information: Spent on cards this month – This is the cumulative

spending on all managed cards for the login in the month-to-date. At the end of every month, the system automatically resets the monthly spending amount to zero.

The Spent on cards this month amount is calculated starting from the time the user registers the card for management with the mobile app.

The Refresh (two circular arrows) and Main Menu (three blue, rounded bars) icons.

Cards summary. Accounts summary.

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Home Screen General Information

• The Cards summary shows the following information for each card: Card front image. Cardholder’s name. Last four digits of the card number. Card status (green = ON, red = OFF).

• The Accounts summary shows the following information for each linked account: Account type. Last four digits of account number. Account balance.

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Home Screen Cards and Accounts Summaries

• Tapping on a card takes the user to the Card Details page. • To turn a card “On” or “Off”, the user taps on the “Card

ON/OFF” slider. When a card is turned off, any transactions made on the card (other than recurring payments and credits/deposits) will be denied.

• Tapping “Control Preferences” takes the user to the Control Preferences page.

• Tapping “Alert Preferences” takes the user to the Alert Preferences page.

• Tapping “Recent Transactions” takes the user to the transactions page, where the user can view transactions made on the card.

Tap

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View Card Details Front of Card

Front

• Tapping on the card image shows the reverse card image, which has additional card details: Card status (active/inactive). Withdrawal Limit. Purchase Limit. Spent this Month (cumulative spending on

the card in the month to date). Last update time.

Tap

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View Card Details Back of Card

Back

• By tapping on the “Recent Transactions” link on the Card Details (or Account Details page) the “Transactions” page will display. (Users can also get to the “Transactions” page by selecting “Transactions” from the Main Menu in the upper left corner of the app page.)

• The page shows summary information of recent transactions: If the transactions list is reached from a specific card or

account – it shows transactions associated with that particular card or account.

If the transaction list is reached from Main Menu - it shows transactions for all the managed cards and accounts.

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View Transactions Transactions - Access

Tap

• Pending transactions (SecurLOCK Equip has not yet received the posted/financial advice message) are shown first in the list. Transactions with other statuses (Posted, Denied, or Cancelled) are shown chronologically.

• The summary information shown on this page includes: Transaction Status. Merchant Name. Transaction Amount, where credit is shown in

green text and debit is shown in black text.

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View Transactions Transactions – Pending Transactions

• Tapping on a transaction will cause the transaction details to display. • A user can tap on the image to see additional details.

Pending

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View Transactions Transaction Details - Status

Posted Denied

• For transactions with fees and surcharge, the Transactions page will show the transaction amount, surcharge and fee separately.

• Transactions without a surcharge and fee will not have these fields shown on the Transactions page.

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View Transactions Transaction Details – Surcharge and Fees

• On the Transactions page, the app displays a different icon for a transaction depending on the transaction status.

• A star in the upper right corner of an icon indicates that an alert has been generated for that transaction.

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View Transactions Transaction Details - Icons

• Tapping on the receipt image will cause the transaction details page to flip. • The reverse side of the Transactions details page displays detailed information. • The user is provided with the option to Tag or Add Memo to the transaction.

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View Transactions Transaction Details - Reverse

Tap

Front Back

• Tapping “Tag” takes the user to the “Tag” page, where s/he can assign any of the following tags to the transaction:

Untagged. Personal. Family. Business.

• Tapping “Memo” takes the user to the “Notes” page, where the user can enter a short description about the transaction.

• The Tag and Memo functions allow users to categorize their transactions.

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View Transactions Transaction Details – Tags and Memos

• From the Card Details page, tapping “Linked Accounts” takes the user to the Account Details page, which shows the following information: Account type. Last 4 digits of the account number. Current balance. Available balance. Account Last Updated time.

• The Account Details page also lists:

Low balance threshold. Recent transactions. Linked cards.

Tap

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View Account Details Account Details

• Tapping on the “Low Balance Threshold” link on the Account Details page takes the user to the “Low Balance Alert” page.

• Tapping the “Low Balance Alert” slider to “ON“ brings up the amount field in which the user can specify the balance below which the app will send an alert to the user’s phone.

• If the account balance falls below the set threshold, the user will receive an alert after the next login to the app.

A. Tap

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View Account Details Set Low Balance Alert

C. Enter

D. Tap

B. Tap

• The app provides a user with several card control options. The simplest card control policy is to turn a card off or on. When a card is turned off, all transactions made on the card (other than recurring payments and deposits/credits), will be denied.

• To turn the card on or off, the user needs to tap the “Card ON/OFF” slider. An alert message appears for confirmation, before the card is turned off or on.

• Once the card is turned off, the power symbol on the card image changes from green (ON) to red (OFF) and the card ON/OFF slider turns to white.

Tap

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Set Up Control Preferences Turn Card On/Off

Tap View

Tap

• To set up other advanced control policies, a user taps on “Control Preferences” on the Card Details page.

• The Control Preferences page appears, displaying multiple options for a user to set card control policies.

• A user can tap on the question mark to get information on how the Control Preferences function.

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Set Up Control Preferences Advanced Controls

Tap Tap

Types

• A user can specify a location controls policy by selecting the “Locations” option. The locations policies only cover in-store transactions as “Card Not Present” transactions and bypass the location-based preferences.

• A user can set multiple location control policies for each card: “Block International” must be disabled, when either the “My Region” or

“My Location” option is enabled. Similarly, the “My Region” and “My Location” options must be disabled,

in order to enable “Block International”.

Tap

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Set Up Control Preferences Location Controls

Blocked

• To see more information on how each location control option works, a user can tap on the question mark next to each option.

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Set Up Control Preferences Location Controls

• The app will display an informational message, when a user selects each location control option.

My Location Block International My Regions

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Set Up Control Preferences Location Controls

• When the “My Location” control preference is set, the app will compare the user location and the merchant location to decide whether to approve or deny the transaction.

• Transactions made at merchant locations that differ significantly from the user’s location will be denied.

• The app determines the user’s location by: Assuming that the user will always carry the phone that has been set

as “Primary Device” Using the phone’s location as a proxy for the user’s location

• For “My Location” Control and Alerts policies to work, the user must turn “On” the device’s Location Settings and enable location tracking.

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Set Up Control Preferences Location Controls – My Location

• A user can select “My Regions” to set one or multiple geographical areas where in-store transactions can be made. When the “My Regions” control is set, in-store transactions made outside the specified region(s) will be denied.

• A user can specify up to three control Regions per card. Each region is a circular area with a minimum radius of 5 miles.

• Tapping the “Add Region” link brings up an interactive map where users can search for an area, then zoom in or out to specify the region.

• A user must enter the region’s name and tap “Save” after selecting the region .

A. Tap

45

Set Up Control Preferences Location Controls – My Regions

B. Tap

D. Tap

C. Enter

• To block transactions made outside of the user’s home country, the user selects the “Block International” option by sliding the respective slider to the “ON” position.

• Both “My Location” and “My Region” sliders must be in the “OFF” position for the user to be able to select the “Block International” option.

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Set Up Control Preferences Location Controls – Block International

Tap Blocked

• A user can specify merchant types for which transactions are allowed or denied. • When “Merchant Types” is selected as “ON”, the individual types are shown. The first

time a user selects “ON”, all of the Merchant Types will be enabled. • Individual Merchant Types can be turned “OFF” by selecting the slide next to it. • Selecting “ON” for a specific merchant type will allow a transaction to be permitted at that

type of merchant. Selecting “OFF” will deny any transaction at that merchant type. • If “Merchant Types” is turned “OFF” and then turned “ON” again, the last known settings

will be displayed.

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Set Up Control Preferences Merchant Controls – Merchant Type

A. Tap C. Select

D. Tap

B. Select

• The user can specify transaction types for which transactions are allowed or denied. • When “Transaction Types” is selected as “ON”, the individual types are shown. • The first time a user selects “ON”, all of the transaction types will be enabled. • Individual transaction types can be turned “OFF” by selecting the slide next it. • Selecting “OFF” will deny any transaction of that Transaction Type. • If “Transaction Types” is turned “OFF” and then turned “ON” again, the last known

settings will be displayed.

48

Set Up Control Preferences Transaction Controls

A. Tap C. Select

B. Select

D. Tap

• Tapping on “Spend Limits” on the Control Preferences page takes the user to the Spend Control page.

• Here a user can specify a transaction threshold amount, above which transactions will be denied.

• Tapping the “Per Transaction” slider to “ON” will display the amount field, where the user can enter the threshold amount.

• The user must tap on “Save” for the Spend Limits control policy to take effect.

49

Set Up Control Preferences Spend Controls

A. Tap C. Enter B. Select

D. Tap

• Tapping “Alert Preferences” on the Card Details page takes the user to the Alert Preferences page.

• A user can choose to receive alerts for “All Transactions”, “Preferred Transactions” or “None”.

• Tapping the “Question Mark” icon displays a popup with information on how Alert Preferences work.

50

Set Up Alert Preferences Alert Preferences Option

A. Tap

B. Tap Select

Tap

• Selecting “Preferred Transactions” from the drop-down box on the Alert Preferences page presents the user with the several custom alert options.

• Once an alert preference is enabled, its icon changes to blue from light grey.

51

Set Up Alert Preferences Preferred Transactions Option

A. Tap

B. Tap

C. Tap Active

• In order to receive alerts, a user must set the phone s/he wants to receive alerts on as the primary device.

• To set a phone as the primary device, follow these steps: Tap on the “Menu” icon on the upper left corner. Tap on “Settings”. Tap on “Primary Device”.

• Tap the “Primary Device” slider to the “ON” position and tap on “OK”.

D. Tap

52

Set Up Alert Preferences Primary Device On/Off

A. Tap “Menu”

B. Tap

C. Tap

• A user can specify a Location Alerts policy by selecting the “My Location” option. The locations policies only cover in-store transactions because “Card Not Present” transactions bypass the location-based preferences.

• Available Location Alert policies are: My Location, My Regions and International. • Users can set multiple location alert policies for each card.

“International” must be disabled, when either “My Region” or “My Location” is enabled. Similarly, “My Region” and “My Location” must be disabled, in order to enable

“International”.

Tap

53

Set Up Alert Preferences Location Alerts

Tap Tap

• To see more information on how each location alert option works, a user can tap on the question mark next to each option.

54

Set Up Alert Preferences Location Alerts

• When the “My Location” control preference is set to “ON”, the app will compare the user and merchant location and decide whether or not to trigger an alert.

• Transactions made at merchant locations that differ significantly from the user’s location will cause an alert to be sent to the user’s device.

• The app determines the user’s location by: Assuming that the user will always carry the phone that has been set as

“Primary Device”. Using the phone’s location as a proxy for the user’s location.

• For “My Location” Control and Alerts policies to work, the user must turn “ON” the device’s Location Settings and enable location tracking.

55

Set Up Alert Preferences Location Alerts – My Location

• A user can select “My Regions” to set one or multiple geographical areas where in-store transactions can be made. When “My Regions” control is set to “ON”, any in-store transactions made outside the specified region(s) will trigger an alert to the user’s phone.

• A user can specify up to three Alert Regions per card. Each region is a circular area with a minimum radius of five miles.

• Tapping the “Add Region” link brings up an interactive map where the user can search for an area, then zoom in or out to specify the region.

• The user must enter a region’s name and tap “Save” after selecting the region.

56

Set Up Alert Preferences Location Alerts – My Regions

A. Tap B. Tap

D. Tap

C. Enter

• To get alerts for transactions made outside of the user’s home country, a user selects the “International” option by sliding the respective slider to the “ON” position.

• Both “My Location” and “My Region” sliders must be in the “OFF” position for a user to be able to select “International”.

57

Set Up Alert Preferences Location Alerts - International

Tap Tap

Off

• A user can specify merchant types for which transactions will trigger an alert.

• When “Merchant Types” is “ON”, the individual merchant types are shown. The first time a user selects “ON”, all of the merchant types will be enabled.

• Individual merchant types can be deactivated by tapping the slider next to a Merchant Type to “OFF”.

• Selecting “ON” for a Merchant Type will cause an alert to be triggered for transaction made at that Merchant Type.

• If Merchant Types is turned “OFF” and then turned “ON” again, the last known settings will be displayed.

58

Set Up Alert Preferences Merchant Alerts

C. Select

D. Tap

B. Tap A. Tap

• The user can specify transaction types that will trigger an alert.

• When “Transaction Types” is selected as “ON”, the individual types are shown. The first time a user selects “ON”, all of the Transaction Types will be enabled. Individual Transaction Types can be turned “OFF” by tapping the slider next to each transaction type.

• Selecting “ON” for a Transaction Type will cause alert to be triggered for transaction made with that transaction type.

• If Transaction Types is turned “OFF” and then turned “ON” again, the last known settings will be displayed.

59

Set Up Alert Preferences Transaction Controls – Transaction Types

C. Select

D. Tap

B. Tap

A. Tap

• Tapping on “Spend Limits” on the Alert Preferences page takes the user to the Spend Alerts page.

• Here the user can specify a transaction threshold amount above which an alert will be triggered; the transaction will not be denied.

• Tapping the “Per Transaction” slider to “ON” will display the amount field, where the user can enter the threshold amount.

• A user must tap on “Save” for the Spend Limits alert policy to take effect.

60

Set Up Alert Preferences Spend Alerts – Spend Limits

C. Enter D. Tap

B. Tap

A. Tap

• A card can be shared between multiple users. This situation occurs when multiple users register or add the same card for management.

• For a shared card, if multiple users select "My Location" for location-based control, then the app will track the location of the user who chooses "My Location" last. For other users, the app will display a message for My Location stating, “A different user has enabled location controls for this card.”

• Card present transactions made at merchant locations in the vicinity of the last saved “My Location” are allowed. All other card present transactions could be denied. The exceptions occur when one or more users have also set “My Region” control in addition to “My Location” control. In these cases, transactions can still be approved, if they fall within the “My Regions” that have been set by the shared card users.

61

Set Up Control and Alert Preferences For Cards Shared By Multiple Users

• Shared card users have shared control settings through which they can control their cards. If one user turns the card off, all other users will see the card status as “OFF” in their app. An alert is sent to other shared card users, whenever a user changes control policies for the card.

• While control policies are shared, each user can set up his/her own separate alert preferences. The user will receive alerts based on the alert preferences set up individually. One exception is that all users will receive alerts for denied transactions.

• When a card user un-manages the shared card or unsubscribes from the app, an alert is sent to all other card users who have registered or added the same card.

62

Set Up Control and Alert Preferences For Cards Shared By Multiple Users

• Tapping the Menu icon presents the user with a variety of menu options.

63

Home Screen – Main Menu Options List of Options

Tap

Select an

option

• Tapping “Manage Portfolio” from the Home Menu takes a user to the “Manage Portfolio” page. Here, the user can select cards and accounts to be managed or unmanaged by the app.

• To un-manage a card or account, the user unchecks the box next to it, then taps “OK”.

A. Tap to manage

or un-manage

64

Home Screen – Main Menu Options Manage Portfolio

Tap

B. Tap

• If a user chooses to un-manage all accounts and cards from within the app, s/he will be asked if s/he wishes to unsubscribe from the service.

• When a user is unsubscribed, all card control services will be disabled and the user will not receive any transaction alerts. Subsequently, the user will not be able to login to the app.

• If the user wants to use the app again after un-subscribing, s/he will have to register as a new user.

• In this case, the user will have to select a new user name. The user’s previous username cannot be re-used.

Tap off

65

Home Screen – Main Menu Options Manage Portfolio

Tap

• On the Manage Portfolio page, the user can add a new card(s) for management in the app by tapping “Add Card”.

• The Add Card process is similar to the Registration process, with the following exceptions: A user is not asked to accept Terms and Conditions and Privacy Policy. A user is not requested to create a new login account. PIN Transaction is not available as an authentication option for “Add Card”.

Tap

66

Home Screen – Main Menu Options Manage Portfolio – Add a Card

Enter

• Tapping “Settings” on the Home Menu takes a user to the “Settings” page. • This page provides the user with the following options:

Update Personal Information. Set Primary Device. Set Do Not Disturb window. Set Passcode. Change Password.

Options

67

Home Screen – Main Menu Options Settings

Tap

• Tapping “Personal Information” on the Settings page takes the user to the “Personal Information” page. This page enables the user to modify the following information: User Full Name – this information is displayed in the Home page. Email – the email address that the app will send the security code email to,

when the user triggers the “Forgot Password” functionality. Phone – this information is not used by the app at this time.

B. Tap

68

Home Screen – Main Menu Options Personal Information

Tap

A. Enter

• Tapping “Do Not Disturb” on the Settings page takes the user to the “Do Not Disturb” page. This page enables the user to set specific time of the day during which the app would not send any notifications to the user.

• To set the “Do Not Disturb” window, the user taps the “Do Not Disturb” slider to the “ON” position, selects the time window and time zone and taps “OK”.

• Alerts for card present transactions are still sent to users during “Do Not Disturb” window.

• Though alerts are not sent during “Do Not Disturb” window, the alerts still show in the “Messages” section to allow the user to view them at any time.

69

Home Screen – Main Menu Options Do Not Disturb

Tap

B. Tap

A. Enter

• Tapping “Password” on the Settings page takes user to the “Change Password” page. This page enables the user to change the password for logging into the app.

• To change her/his password, the user needs to enter the old password and enter the new password twice to confirm the entry.

• A password must be 8 to 12 characters in length, with at least one upper case, one lower case, one number and one special character from !@#$%^&*()_+~.

• To correctly enter the password characters, the user can tap the “Eye” Icon, which will make the password entered visible.

70

Home Screen – Main Menu Options Change Password

Tap B. Tap

A. Enter

• Tapping the “Find Us” icon on the Welcome page (or Home Menu) takes the user to the “Find Us” page. The app initially locates all ATMs based on the user’s device location and displays them on a map.

• ATM locations are shown as red and green balloons on the map. Green balloons indicate locations of ATMs belonging to the user’s financial institution. Red balloons indicate locations of all other ATMs.

• The user can narrow down the ATM search by entering the zip code or city information in the field provided. The app will bring up a list of financial institution ATMs in the area specified.

71

Home Screen – Main Menu Options Find Us (ATM Locations)

Tap

Enter

• When using the “Find Us” feature, if the user’s phone location services tracking is turned “OFF”, a reminder notification will be shown asking the user to turn the location services to “ON”.

• When location services is “ON”, the app can provide information for the user based on his/her current location.

ON/OFF

72

Home Screen – Main Menu Options Find Us - Reminder

• Tapping “Messages” on the Home Menu takes user to the “Messages” page. • This page shows all transaction and account alerts sent to the user’s phone.

View

73

Home Screen – Main Menu Options Settings - Messages

Tap

• By tapping the “Contact Us” icon from the Home Menu (and also from the Welcome screen), the user can see the contact information of the financial institution.

• Tapping the phone number and tapping “Call” enables the user to reach the financial institution for assistance.

• Tapping on “Email” provides user the ability to send an email directly to the FI. • When the user taps on the email link, the app will activate the device’s default email to

send a message to the FI.

74

Home Screen – Main Menu Options Contact Us

Tap

Tap

Tap

• Tapping “Legal & Help” on the Home Menu takes user to the “Legal & Help” page.

• Here, user can tap on “Terms & Condition” or “Privacy Policy” to view the respective legal document that s/he accepted during the registration process.

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Home Screen – Main Menu Options Legal and Help

Tap

• Tapping the question mark icon on the Welcome page will bring the user to the Help page.

• The Help page is a text document that covers all major functionalities of the app. • On this page, a user can tap different sections to see more detailed information. • Tapping “Help” from Legal & Help on the main menu (post login) also takes user to

this page.

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Home Screen – Main Menu Options Help

Tap

Tap

• Multiple users can register the same card number. • For shared cards (cards registered or added by multiple users),

the app will track the location of the user who chooses “My Location” last.

• If multiple users register or add the same card, the card is a “shared” card. When one user makes or changes a control policy on the card, an alert is sent to all other users of the card.

• A user can create a passcode on the first login to a new device. • Multiple location policies (controls and alerts) can be set for the

same card. However, if “Block International/International” is selected, then “My Region” and “My Location” must be disabled and vice versa.

SecurLOCK Equip - User Procedures Additional Information

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• By selecting “Logout” from the Menu, the user will be logged out of the application and brought to the Login page.

Tap

SecurLOCK Equip - User Procedures Logout

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SecurLOCK Equip - User Procedures Review

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• Install application • Register user • Reset password • Home screen • View card details • View transactions • View account details • Set up control preferences • Set up alert preferences • Home Screen - Main menu options • Additional information

Copyright © 2016

by

Fidelity National Information Services (FIS).

All Rights Reserved. This document is intended for use only by FIS Corporation customers in conjunction with

products and services authorized by FIS Corporation.

Any other use is prohibited.

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