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8/2/2019 SEB's Corporate Sustainability Report for 2011
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11Corporate Sustainability Report
UN Global CompaCtCommUNiCatioN oNproGress
Sustainable perspectivesHow we take responsibility for theeconomy, people and the environment
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About this report
W cnnu ucu n gh un, whch w v ky cng hdvu seb nd ukhd.
Viveka Hirdman-Ryrberg,Chairman of the Corporate
Sustainability Committee
au u
CEO statement
Our role and approach
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Our priorities
rn ng nd kng rn wnh tckng nnc c
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indx nd wd, nnncn, cnc
Contents
We are included in research from
the following organisations:
Carbon Disclosure Project (CDP) EIRIS
Vigeo
Ethix SRI advisors
Oekom
Sustainable Asset Management (SAM)
Sustainalytics
Cover: th wdd oxygn Cgn,ngd gh wh h lvn sF dung nvn-n wn nd n n. Photographer: andj skn
F c ng, c, xnvnn-nnc d nd c ud vwww.sebgroup.com/sustainability
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SEB CorporatE SuStainaBility rEport
About us
Luxembourg
Singapore
Hong KongNew Delhi
New York
Beijing
MoscowWarsaw
Kiev
Shanghai
Geneva
So Paulo
London
Operatingincome1
Geghc dsb, e ce
SEBs cves c embce csmes bsed he ndcd Bc ces d Gem. Swede s he sge gesmke, ccg me h h eg cme 0.
) Excdg cesed es es
BranchesandrepresentativeocesSEB eese wdwde
2011 00
Swede 58 (56)
nw 8 (8)
Demk 8 (7)
Fd 4 (4)Gem 1) 9 (8)
Es 3 (3)
lv 3 (3)
lh 4 (4)
ohe 3 (7)
Banks have akey role to playo mss s he ee d bs-esses hve b vdg q dvce
d c esces. We m c segh d sb d g-em ssbe ecmc gwh. Ehc,sc d evme csdese heee m hw wed bsess d mge cm. Wehve ves beee. We cbe wh c es cheve sg, sve chge es ke sm bsess gwh, cec, chd d h deveme.
4,SMEcustomers
SEB es sm d medm-szed c-e csmes seve csmseddcs h wee deveed c-e wh SEBs ge ceces. i dd, mes sevcese secc desged sm cm-es d eeees.
,7CorporatesandInstitutions
SEB s he edg ce d ves-me bk he ndc ces, sevgge cs, c ss,bks d cmmec e ese ceswh ce bkg, dg d c- mkes d gb sc sev-ces. Cmehesve es d ssemgeme ss e s eed.
4,,Privatecustomers
SEB vdes sme m dvdswh dcs d sevces mee hec eeds. these cde dcsd sevces d ces, s,svgs, weh mgeme d esce.
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SEB CorporatE SuStainaBility rEport
CEO STATEMENT
the dvesme SEBsGem e bk-g bsess BcSde, s ced J 00, ws sed.
SEBs hee ssemes d sx secces wee dedb he G ExecveCmmee.
We ched bdeedsvgs eg Swede,b dcg Exchgetded Fds vedvds.
SEB cqed d c-sded DnBs Swedshmgge .
the es m emee sve VoiCEws eseed.
SEB ws e hee cm-es he Gd ceg ems ssbwk lv.
the oxge Cmg,ed SEB lv,ws wded.
r- y e SEB G-wde emeeeggeme gmme.
lch he eg d wkshs;Ssb@bkged SsbWeek emees lv.
idc csmes hgh twe.
lch he pdc M Ecm ges mke,Swede.
lhs ges bs-ess d Ves sd cee CV.lt.ed SEB he Msacve Eme he c he hdcsecve e.
pehs me h eve, bks hve ch he dme e sce
bsed g-em esecve, -g emm c sb dcs bdg s d e-shs. We d h SEB. thgh sgbce shee d sce qdeseves, we c s csmes s c e gd d bd mes.
ove he s es, w es hvegded s esece d exb. SEBhs qe e s c e ,700 ge cs d c -ss d cesg s 400,000sm d medm-szed cmes d4 m ve csmes. as he ce-
he e-e cesed 0,we chse ke he css gg dg, cese qd eseves dse he q bd . Wemved c s he dSEB s w e Ees bes csedbks.
AmoreintegratedbankCsmes d mee me egedbk whee s ese d bsess. oe
eec hs s h dese he cedc ce, csmes chse
cese he bsess vmes whSEB. ls es dess cesed b SEK50b, ce edg b SEK 6bd hsehd edg b SEK 46b. Weexeced ve b scs beh csmes d s cesedhe mbe meeg s hghhe d deveme mbe bkgsevces.
Fwg he es w cbks Ss Bk lh dKjbk lv SEB ws ed mge he me he desgee lh. We sed
he bks csmes hgh gedeg hs lv d lh, dwe cd s b 90,000 eewh - des sces.
SEBsapproachtosustainabilityi SEB, we ke bd ch c-e ssb wh es geggvece, bsess ehcs, evme- d sc essb. o segebes s e b heg
csmes, emees d he ske-hdes - s we s seves - mgesks d ce es. lg-emes wh csmes e cc,d we m sd wkg ev-me whee emees ee ved dhve eq es deve.
We cdc wk wh egh bs-
ess es desged he s cese sve cb sce. thesees e eev ee bs-
ess d e gdce emees.
oe m mese dg he ews he m dc hee s- semes d sx sec ces.the gde ch essbeedg d vesme cces. the ehe es cb wh mskehdes cdg sme mjces d bsess es.
We ce s eves sch s he un Gb Cm-c, he Eq pces d he un
Driving change through responsible banking
January February March April May June
was in many ways a dicult year. The nancial markets were markedby uncertainty and high volatility on the back o the severe sovereign debt
situation or many countries in Europe. The global banking system which isso highly intertwined with economic development in society at large thus
aced numerous challenges.
o egh bsesses he s cese svecb sce.
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SEB CorporatE SuStainaBility rEport
CEO STATE
SEB ws ked s hebes bk he ndcd Bc ces bEme.
a Gee D ws ged he Scdv Hse(c ldce) se weessd egge s d hee gess chevg geee bdg.
the es secdesech he mce evme d scessb mg Swe-dsh SMEs ws eseed.
SEB e-eed bch Hgkg.
Ssed he pri/Msceece ressbeivesmes Swede.
lch Gee Clesg he Bcces.
o webse, SEB Ss-be pesecves, wswded bes e seccweb se Swede.
SEB ws ved dscssGee ivesmes heun Gee as semb.
t kgs BesEme b uvesm Swede d hee Bcces.
SEB dvesed s rebsess he uke.
We ceebed e e Swedsh csme sevce Fcebk.
SEB ws ked he hbes cm he Es- Ssb idex.
SEB becme BsessBk he e, wdedb pv ae Swede.
We vesed hdcme cmesjec.
pces ressbe ivesme. thewk emed b hese gss, esh wh cmes sch s SEB,s v sece he sm me ssbe gb ecmc mde.
We e cded seve ssbdces, sch s FtSE4Gd, b we m me.
Responsiblecorporatebehaviourabusinessnecessitythe eqemes bks ssme wde essb e cesg. We seehs dscsss wh ge ced s ces, d he e-qess ss. We see demdsm ve csmes d cs d s m emees.
tsec d dge e ke s s we mee hese demds. oeexme hs s h SEB, s he m-j Swedsh bk, hs bee se
dscsg dg css, d he sce cg mgges.We hve s ged ecg
Gee Bds, c smes hs cme chge mg dd jecs. Sce we s chedGee Bds 008, cb whhe Wd Bk, sme uSD b hve beessed.
0 mked he hd e es edce SEBs w evme
. We e mkg gess dhve edced Co emsss b ece gs he 008 bsee. i md h SEB ws he ndc bk eceve a-kg he ndcCb Dscse ledesh idex, he kg b he CbDscse pjec.
DeployingourresourcesandskillsEcmc, sc d evmecheges em he he e- ged. o c escesd sks c be deed sss cs-mes d sce ge desdd d chgg dsce.
Sckhm, Mch 0
ak FkegePresident and Chie Executive Ofcer
July August September October November December
SEK bn ce edg
millionmbe mes
SEK bn csme dess(ve d SME)
SEK bnCed ces SMEs
. millionCsmes wh ess
millioniee bk, vss
SEB an importantpart o the economy
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SEB CorporatE SuStainaBility rEport
Stakeholder opinions play an
integral role when we develop ourapproach to corporate sustainabil-ity and our business priorities. Wetrack stakeholder insights primarily
through various ongoing surveysand open dialogue but also through
specic sustainability surveys. Weaim or transparency and intend toengage all stakeholders.
B seg skehdes we cbee desd emegg eds dme sses, d hw se
mg hem. Skehde eggeme s sed mgg ev-me d sc mc b s mgg bsess me s-e d ece w. i eceved msves d dges wh csmes,emees d he skehdes eed dec he deveme egs d bsess cces.
DialoguesandsurveysWe cdc ve dges dsves de sses h e me skehdes. Dg 0, we hed
sme 5 skehde dges hgh- SEB, wh vess, nGos, ceces d ss, whchsed vbe . Dges e c-ed wh dvss h hve deccsme cc, b s ce.
Fm shehdes, Sri ss d
nGos we see eqes eess
egdg hw we wk d he cesseswe se. Exmes cde e mge-me d cmeece deveme,s ch mgeme, d hw weege evme, sc d gv-eme sses bsess.
Movingorwarda gee ccs s h SEB hs cemved wd he sses deed es secc dedced skehd-e ssessme sve, emed 009.We hve ke ses wds degd chg cecve desd-
g b SEBs ch cessb hgh he gs.
We hve med gs d segesh cec d s SEBs vevs, d we e gd eggce ssb bsess.We hve s esed cmm-c es cse he g beweec d eceved emce.
Customersurveys
We cdc wde ge sves ssess hw csmes eceve s,cdg bd sves bd s- d csme ecmmed dsecc csme ssc sves.We see mveme cee, b see h we hve me d beg eceved s essbed se c e.
udesdg csmes ch-eges d es eed cmechge, esce css, hm ghsd he sses s cesg m.We kw hs bh m dges wh
ge csmes s we s m sveswh sm d medm-szed csmes.the sse bks c segh dch sk mgeme s g me cc mce, s csmesd he skehdes scse css me cse he wke c cses.
AbroadinternalengagementSEBs emee sve cdced 0, shws ce gess ss-b weess mg emees.74 e ce SEBs emees sed
h wk ege ssbs m he bsess d heBks g-em b. thee wss sbs cese he she emees h beeved SEB s cvewkg wh ce ssb, m4 e ce 009 68 e ce 0.
Material issues and stakeholder engagement
The issues described below are primarily managed
within each business unit. Inormation on progress
in 2011 is presented in this report, in our AnnualReport and Annual Review.
Customerrelationsandservice devegdcs d sevces w h bds smg csmes. See ressbe seg dmkeg d access c sevces.
Transparencyinpricing ees es d eesced ce skehdes e dghe e. See ressbe seg d mkegd he a revew.
Regulatorylandscape dg he eweg dsce b hvg sg bce
shee d ssbe dg sces, d bmg sge sk mgeme sdds.
See Gvece d rsk Mgeme d hea re.
Financialcrimeprevention cces bit sec, d eve ch, emeesceeg, ec. d wh we e dg b . Seetckg c cme d he a revew.
Responsiblelendingandinvestments hwwe ddess he cheges chgg wd bcsdeg evme, sc d gvecesses edg d vesme cces. Seeressbe seg d mkeg, Ssbece d vesmes d he a revew.
Climatechange cdg he chege e-dcg emsss whs gwg bsess,
d vdg csmes wh ss mgecme sk. See redcg evme, Ssbe ce d vesmesd Gvece d sk mgeme.
Stafcompetence hw we ese emeese gve es deve; hw we eqhem wh he sks eqed ddess echeges. See Vg ee.
Diversityandwork-liebalance hw we bd e gess ese h we ce be ce whee he bes ee w wk.See Vg ee d he a revew.
The issues that matter the most
OUR ROLE AND APPRO
udesdg csmes chegesd ess cesgm.
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6 SEB CorporatE SuStainaBility rEport
OUR ROLE AND APPROACH
Sustainability strategy
Social
Valuing our peopleAccess to financial servicesInvesting in communities
Knowledgeandeconom
iccontribution
Environment
Reducing our footprintSustainable finance &
investment
Ethic
s
Ethics
Ethic
s
To be the trusted partnerfor customers with
aspirations
Knowledg
eand
economic
contrib
utio
n Knowledg
eandeconom
iccontribution
Governance
Responsible selling & marketingTackling financial crime
Responsible ownership
Ourambitionso g s he mve he cdece d s csmes d he ke skehdes hve SEB. We m g-em es wh csm-es d deed ee beg egged deeg ved. ove he ex hee es, we w cs q dvce bsed csme sghs, gdgvece, sg bsess ehcs d sec.We w mve cmmc b SEBs e dcb sce.
F we-bced decss we w ce ege gvece, sc d evme s-ecs hgh he gs. We w wk -cesed dves eves d eggg, hehd csve wk evme. We w heexe hw we bes c s he ex gee;eeeesh d v, c ecd chde d h he cmmes whee wee ese. We w ce es edce evme d esce sge.
o g-em mb s vde sce m-skehde dge d eggeme dke sses d e ds hghe s-dds. We vew bsess m ssems esec-
ve, hkg csed cces he h wh e ch. Ssb s eged ce d bd.
Our vision is to be the trusted partner or customers with aspirations. By taking responsibility or
our impact on society and promote a long-term sustainable perspective throughout our business,we aim to strengthen relations with all our stakeholders and thus enhance our reputation. During, we continued our eforts in implementing the corporate sustainability strategy decided upon
in late . We made signicant progress in many areas, but we also have many things let to do.Our sustainability journey never ends.
Eight business priorities
SEBs ssb seg s csed egh bsess es hee ke es.B csg es hese es,we c cbe bee bkg gve-ce d ec he evme,whe ehcg sc cb.
Responsiblesellingandmarketing
beingtrueandairtopeopleasss csmes echg
he c bjecves. Ese h csmes desd he cseqeces dvce d he ve degs wh s.
Tacklingnancialcrime
protectingpeopleandmoney
acs eve me deg,d d cg cm cv.
Responsibleownership
investingmoneyresponsibly
Ese h we em we-sh e essb, mg gd bsessehcs d gvece, d dsg gdce czesh.
Reducingourenvironmental
ootprintbeinggentletonatureMgg dec evmemc.
Sustainablenanceand
investmentsdrivingchange
throughmoney
tgehe wh csmes, edce he sk egve sc d evme mc eed ce d vesme cves. Wk cese d csmes sve c-b hgh eg ssbe dcsd sevces.
Valuingourpeople
takinggoodcareoourpeople
Beg mde wkce, cghe gh ee d vdg sce dvddeveme b mkg ee ee ved,cded d egged.
$
Accesstonancialservices
beingaccessibleorallpeoplepmg eq ccess c
sevces egdess sc-ecmc sdg,ehc g he cs.
Investingincommunities
makingpeopleandsocietiesgrow
Sg he deveme ccmmes, cdg s h deve-me d he gwh sm d medm-szedeeses.
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SEB CorporatE SuStainaBility rEport
Governance responsibility
Continue to act on customer insights to
he mve csme exeece dne pme Sce.
Render product and service offering easier
se d desd.
Continue efforts to improve financial literacymg csmes.
2nd year of customer excellence programme.
Cmeece deveme hgh gs. Pilot project to redesign lending processes, including
> 000 csme evews. Developed nancial advisory module for client executives
he Bc dvs. Financial planning tool (private) available on Internet bank.
Continued customer centred
bsess deveme bsed csme sghs.
Launch updated Code of
Bsess Cdc.
Further strengthen transparency.
Perform a health check on fraud and any
sks eed sch cv. Review potential education need to raise
weess mg emees.
Health check carried out, comparing SEB with best practice,
eg eqemes d d bechmks. Meses e ce segheed gvece. ac cdesehced e-emme sceeg sec ess.
Implement updated fraud preven- mde wh cesed cs cve meses. am bdd bkg cesses.
Increase focus on ESG aspects to support
eggeme d vesme ss. Deeper engagement with portfolio compa-
es ESG sses.
Ownership policy and policy for responsible investments
ded. Sec ces ched. ie edc ESG sses. reed essbe vesg cess.
Engagements in collaboration with UNPRI on anti-corruption
d sec, we scc, cme eg, sdd essbe bsess cc es. ow eggemes
wh Swedsh hdgs.
Continue to improve PRI
meme. Integrate ESG aspects into
vesme cess hee he mj vesme ems.
Improve engagement process.
Environmental responsibility
Co emsss e ce m . ac edce emsss eed
bsess ve. Eve gee bch ces. redce eeg csm. imved we d wse mgeme.
Reduced CO2 emsss b e ce. Growth in business travel halted in Q4. New travel policy and
cesed cs eve meeg ms. Pilot for green branch oces resulted in increased awareness
d ew des mveme. Reduced water consumption by 15 per cent.
Continue CO2 edc wdsge 45 e ce.
Reduce electricity consumption
wh .5 e ce e m vege, de ech 0e ce edc b 00.
imeme sec ces d ssemes.
icese she ssbe cg,vesmes d he svgs dcs.
Deve w ew sec ces d /s semes.
About 700 client executives participated in training.
CS and policies gradually being included in customer
dges. Dedicated nancing of renewable energy equipment and
ss med SEK 7b. Launch of Green Leasing in each of the Baltic banks.
No new sector policies, focus on implementation.
Implementation to continue. All
eev ces Mech Bk-g be ssessed b ed 0.
Sustainable nancing solutions
bsed csme sghs. Savings and investment solutions
eec csme sgh deeeces.
Social responsibility
Develop action plan on result of Voice
emee sve. Improve employee engagement.
Implement employer value proposition.
Voice survey indicated improvements in all major areas.
ac s deveed ech d dvs. Roll out of You are SEB programme to increase employee
eggeme. Collaboration platform, Connect, launched in May 2011.
e chs wh CEo d he se mges. Four internal career days held.
Further employee engagement.
Increased focus on diversity, e.g
edesh g. Strengthen strategic focus on
heh d sd wkce. Retain and develop SEBs talent
.
$
New initiatives to fur ther facilitate accessibil- , d vb , SEBs sevces, bsed csme sghs.
Sharing expertise: on average our experts were quoted or
evewed 3 mes/week Swede 0. Several new mobile applications developed.
SEB in Lithuania and Latvia assisted 50 000 customers of
he bk Ss Bk d Kjbk s h he cdccess he me.
Continue to share expertise and
kwedge mkes. Initiatives to further facilitate
ccessb , d vb SEBs sevces.
Harmonise community investments and social
eshs. Further develop cooperation with Mentor.
Decide upon applicable KPIs to track progress.
Focus on next generation, but mapping of community
vveme e cmee. Additional mentoring programmes launched. Support to em-
ees s es vded hgh eces d sems. Increased scope for data gathering, targets still to be developed.
Strategy for community invest-mes d sssh beccded.
Objectives Status Perormance Objectives
OUR ROLE AND APPRO
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8 SEB CorporatE SuStainaBility rEport
A structure is in place to implementthe corporate sustainability strategy
throughout SEB. We have specicprocesses or addressing environ-mental, social and governance as-
pects in our risk management. Eachmanager and employee is ultimately
responsible to make the right deci-sion and to be accountable.
Dg 0, he me Chm heCS Cmmee, Hed G S dBsess S, hded ve he e he Hed G Cmmcs.the Chm he CS Cmmee s
essbe Ce Ssb he G Execve Cmmee, be-h he pesde d Che Execveoce (CEo).
Sme ke ssb ves hvesecc gvece sces shem. a Sec pc Cmmee veseeshe deveme d meme sec ces d s semes.a Cb Chsg Cmmee vesees hewk edce SEBs evme -. i dd, seve he bsessdvss d ces hve esbshedhe w c CS ccs d dedced
CS-cds dve he ssbged d ce he eg evme, sc d gvececs he bsess.
SeveralpoliciesupdatedDg he e, bh he Ce Ss-b pc d he Evmepc wee ded eec SEBs ewsec ces d s semes.the CS pc, whch ws ded b heBd Decs, ws s ded c essb wk gsc d esec hm ghs.
the ded Evme pc ces Evme Mgeme Ssems we s cmmme eves d sdds.
RiskmanagementSEBs bsess sccess s dec eed
b desd csm-es s d eeds d eve,mge d ce he es dsks h we ece. o vess, cs-mes, emees d he skehdesexec s ke essbe ch ce d edg cves. Cedsk s he ms sgc SEBs sks.
SEB ms c esces dhs dg d qd s mch. ths ebes s ws be hee csmes d mee eseeeves. Wh eed ce e c 3.7 e ce (.) e-ed
0, SEB begs he g Eesbes csed bks.We bs mewk
sk mgeme d hve g sceesbshed deede sk c,ced ss d ced v c-s sed b bx dvcede mdes.
the ceses SEBs sk dc mgeme e bd sev-s, hgh eve sk weess mg
s, exc decs mkg sce,cmm des d ces, d
sec exe dscses.o sk mgeme s csevvg eec he chgg wdd s. Ssb secs e c-ed ssessme ecsmes d e eed he g-em s csmes.
Governance and risk management
OUR ROLE AND APPROACH
The Corporate Governance Report2011 can be viewed at www.sebgroup.com.
Further inormation about corporate
sustainability governance, including the
Corporate Sustainability Policy, is ound
at www.sebgroup.com/sustainability.
ads he Ce Ssb (CS) pc. as cbe,mes e de wh b he Bd b s esbshedcommittees: The Risk and Capital Committee; the Audit andCmce Cmmee d he reme d Hmresces Cmmee.
BoardoDirectors
Mges he bsess wk d bss wh seced dvs, c s c (pceme, reEse, Hr, it, Mkeg, Sec ec).
LocalCSCommittees;Businessandcountrycoordinators;
ProgramManagers
Ech hed dvs, bsess e, g c s es-sbe esg h cves ced d scsded e ccdce wh he CS pc. Emees eexeced c ccdce wh he CS pc.
Managersandemployees
Cdes d dves he ve ssb ged whSEB. ressbe he meme he CS pc s wes eg s gess. Heded b he GHed Ce Ssb d sed b he GEvme Mge.
GroupCorporateSustainability
Gvece, evme d sc sses e vesee bhe CS Cmmee, sb-cmmee he GEC. Ched b heHed G Cmmc. ressbe dvsg heGEC d he execve cmmee. Hs eese m dvss d ke cs.
CorporateSustainability(CS)Committee
Decdes he G ges d SEB's ch Ce Ssb. aves he CS pc. Hed G Cmmc hds he CS essb he GEC.
GroupExecutiveCommittee(GEC)
Governance structure or the corporate sustainability work
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SEB CorporatE SuStainaBility rEport
i 009, he deveme secces d s semes wsed. Sx sec ces d hees semes wee m dedb he G Execve Cmmee Feb, 0. the ege vew ke sses d ds secs h esesve m evme d scesecve. the ces hghgh eeve cves, gde-es d sdds h we wshhe cmes we d bsess
wh dhee .B cdg evmed sc cs bsessdecss d dscsss whcsmes, we e bee eqed mge sks d seze -es. o m bjecve s esbsh m cved e-eed dge wh csmes d cmes ss-be deveme we w wkwds mved bsess cces.
Workingwithcustomers
these ces d semes e wbeg memeed hgh SEB. the mkes whee SEB eesd es bsess. the s SEB-bded vesme dsd vesme dcs. the hve beedeveed cs wh ske-hdes, cdg -gvemegss (nGos) d ge cecsmes he ndc d Bc c-es d Gem.
as Je 0, sec ces ds semes e cded heeg bsess evew s we s he ced evew ge dmedm-szed ces. B e-ed,we hve hd e-eed dgeswh me h 30 e ce hsecsmes, d we hve ssessed x-me 60 e ce. i dd we hve
hd ssb dge wh b30 e ce ge SME csmes.
Workingwithsupplierso es sece ssbe sch cde he dc se-
ssessme e d exsgses. We hve s evsed gee se geeme c heessb we exec ses ke egdg evme, sc dgvece secs he bsess.
ImplementationandtrainingDg 0, we deveed secce cse ce execves dbsess dvss he Mech Bk-
g, Bc d re dvss d heke esss. the g d wk-shs m cc he me-me sec ces d ssemes d bsess. ab700 ce execves d he keesss wee cded e-g d/ dedced wkshs,s vvg csmes d nGos.
lkg hed 0 d be-d, w be eseh ces d semes
e hgh eged he bsess, d h bsesses ke secs emxmzed.
Dwd semes d cesat: www.sebgroup.com/sustain-b.
OUR ROLE AND APPRO
B cdg evme d s-
c cs bsess decssd dscsss wh csmes, wee bee eqed mge sksd seze es.
Magnus Carlsson,
Head o Merchant Banking division
Integrating sustainability into our business decisions
Positionstatements
Climate Change Freshwater
Child Labour
Sectorpolicies Arms and Defence
Forestry
Fossil Fuels
Mining and Metals
Renewable Energy
Shipping
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SEB CorporatE SuStainaBility rEport
a SEB, we beeve s esse cs csmes eeds d ke -de ch bsess degs.i de be be s csm-es deeg mke evme,we exeded dg d cesed qd bes dg he e. oc s e mg Ees hghes.
SupportingourcustomersSEB sds b s csmes gdmes, d bd. ths ce hs bdmcs, s becme ce whe lh-
s h-ges bk (Ss Bk) ds lv sbsd (Kjbk) weedeced bk. SEB ws chse bhe lh gveme s he sedbk dsbse me h 3b l (SEK7.6b) Ss dess, sed dehe se gee scheme. B ed-e80 e ce he d ws dsbsed. i me h 90,000 czes lvd lh eceved cmes -mes, d SEB wecmed dd50,000 csmes.
i lh, SEB ws seeced b Es& yg d ued ns Deveg
pgmme ce sd bechmk he mc CS bkgcv, g hgh 0. SEB wss ecgsed he ms ssbe bk lv 0.
Evaluatingthecustomerexperience0 mked he secd e g-em Csme Exceece ve whSEB. t mee csmes eeds dexecs ss, we eed cese kwedge he eeds. We
s eed cde seves bee
e.Me h ,000 csme evewswee cdced s sdwh mgge edg d cee edg. nmes gbe s-s mveme, ched deecsme sghs, hve bee deveed.
t mve csme sscd csme sevce we se he nepme , b whch we cdc ve00,000 csme sves . thsgves s bh e wg ssem d se dcs e dec cs he es eqg mveme.
We s g csme sghs hghhe es sves. i Feb 0we ched ew e Csmeisgh p, ce ccess heweh csme m we ghe.
ResponsiblebankingEsg h csmes c d mge he deb s ke cme essbe edg. ths s wh ced decss ws e bsed hecsmes dvd s d e-me bes. o ch es
d ehc mkeg, d we cscs
vd dcs sch s s v mbe
he ex messges.i re Bkg dvs we ced scg mehds d mm ced m geces gsgh he csmes ee cs bee kg decs.
i Swede, hsehd mggeedg gew b SEK 49b. We dvse cs-mes we he sk e d beeed mee sgc hghe e-es es h ds eves. i Swede, wedhee he 85 e ce evege egs, d SEBs csmes cgee bw mxmm ve mes
he hsehd cme. Me h 95 ece he mgge s hve -ves bew 75 e ce. We ce segd csmes eme ccb eqg mss d escs he hsehd deb .
HighstandardsoremployeesF csmes s v h we hvehe b ex he sks vved he degs wh s d h sed ss e e hecsmes eeds d desed sk kgeve. We cs wk wh mvg
sdds emee g, dcdeveme, mkeg d ses s wes e ses sevce cesses.
Wh he Swedsh re dvswe se hghe cmeece eqemes ve dvss h ms ees.theee, dd he eqemeh ve dvss ms hve SwedSec ivesme advss cece (e.g. hhe ms ssess he bsc sks des qes eqed vdedvce he Swedsh seces mke),we vde ve d ce dv-ss wh SEB advs Dm. the
g whch s md sce 00
Responsible selling and marketing
OURPRIORITIESGOVERNANCE
45ce d ve
dvss hve ke g b heSEB advs Dm
What'stheissue?the gb c css hs cesedesse bks be sbe dse d cdc he bsessessb. a SEB, ems es-sb s csmes, m whmhve esed s wh he bsess decdes. We c wh g-em vewhgh bh gd mes d bd. Hghehc sdds e eg he w we d bsess d he behv-s we se.
2011 2010 2009 2008
Emees ed Cde Cdc, e ce 93 93 87 /
Ceed dvss, ve & SME bsess. e ce 00 00 98 90
t csme cms, re bkg Swede 6,348 7,64 / /
Csme cms cmes > Eur 0 000 47 9 65 7
ne Csme ecmmed sce, ve Swe 3.3 .53 7.8 /
ne Csme ecmmed sce, SME Swe .5 6.63 0.58 /
Keyperormanceindicators
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SEB CorporatE SuStainaBility rEport
cmses vesmes, eg d xes,
sce, cg d mes. 450dvss k hese gs dg00 d 0.
SEB Es hs ke ed m-vg dvs sevces d csb s 90 ve ce execves. i 0,hs me eggg cmehesvedeveme Fc advs Md-e ce execves, med mv-g he dvs q. the mde w bememeed ce meegs heeBc ces d Swede. i he Bcdvs, ce csme e-shs wee s segheed hgh CS
dvs dge, whee ce execveswee med SEBs CS seg dgCe Execve acdem meegs.
Licenseorinsurancebrokersi e 0, SEB dced cese e sce bkes. the ve s hees cb bewee he mje sce cmes, cdg SEB,d he Swedsh sce emedcmd (Svesk skgsmed-es eg). the se cesgs cese csme ec dsec esec sce
med.
TransparentpricingSEB hs seve es bee he mj Swedsh bk bc dscses dg css e mgges.the ce debe d mss mgcsmes d he gee bc gsbks mkes se cg . We e cs dcg
ce cg mdes d egs sm-
eved e. ths cdes he Ek(Es) cce, whch w cmsesedg, dess, csd, ess dSME bkg.
ManagingcustomercomplaintsWe wecme csmes eedbck,whehe s cmme, sgges cm. We eceve eedbck m csmes hgh ches bhe, e, es, b m, hgh
Fcebk csme sevce d, sce Mch
0, hgh twe csme sevce.We seek esve cm hes, d ed deve hese -cesses he. i we eed dd me ge bck, we vde s essewh 48 hs. i we c esve hecce he s cc, we e-e he cm dedced Csmeres em. Cms e egseed SEBs oe rsk Mgemeim Ssem.
OURPRIORITIESGOVERNA
Code o Business Conduct
SEBs Cde Bsess Cdc, whch
s sed b he Bd Decs,embdes ch bsessdegs, cdg ecs wh cs-mes. the Cde s bsed cevalues: commitment, continuity, mutual
esec d esssm. i hghghsce m sses cveed exs-g exe d e es d scdes secc scs whsebwg cedes, e.g. eg s-sbe vs he Cde.
the Cde s vbe eeve gges
d hs s bee deveed cs-msed e-eg . a SEB emeese execed bde b he Cde hed wk. B e-ed, 93 e ce SEBemees hd cmeed g heCde.
OpennessandmodestBsess gs d eeme e cs-m ws seghe bsess e-shs, d SEB emees e vved
bh he ecevg d gvg ed. i
de ese h we d eceve gve gs eded ece bsessdecs-mkg, he G ExecveCmmee ded ew isc Gs d Bsess Eeme dg0. SEBs behv sh be chce-sed b eess, mde, d bee ms eve be sch e h c shd be see s ecg hebehv he ece meme.
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SEB CorporatE SuStainaBility rEport
i s m bee h we- cmesh mge he sks d cse es eed evme,sc d gvece (ESG) sses wcese shehde ve ve me. as essbe we, we sve ceeve cmes we ves b -ecg hem mve he wk whce ssb. We sged heun pces ressbe ivesme(unpri) 008, whch gdes wkwh essbe wesh d vesg.
Howwework
SEB s e Swedes ges sshehdes. as sch, we eded 30aGMs Swede dg 0. i dd, Gem d cm, SEB asseMgeme aG, ced sme40 Gem gee meegs.as ees evme d scsecs, we m execse ecev dges wh cmes, ehedec hgh he ESG em mges, dec v ESG esech vde. i 0, we hd59 dges hs kd.
We sve cbe wh he -
vess whee we hve cmm geds,egdg gvece s we s ev-me d sc secs. ths s e-dm de v unpris EggemeCeghse, whch s m ceedsecc cbve eggemecves.
o excs ce e bsed dheece e cves bs ce es wes. Ex-mes hese e cse ms d-ese dmes. We s vde
Sri ds, whee ESG secs ge
e he seec cmes.
Progressi wk wh essbe weshwe cs eev hemes d cs.i 0, hese hemes wee cmechge, we scc, essbe bs-ess cc zes d -c.Sme exmes wh we dd de herespective topics are:
Climate change: the q d scesg m whe ssessghw we cmes e esdg he cheges m cme chge.
i 0, SEB k he edg e gb pri ve csg mv-g he q cme chge d cmes. tgehe wh 3 hee vess, we cced98 cb esve cmes gbwh bm qe Cb Dsc-se ledesh idex sce (see www.cdjec.e he m) ecge hem mve he cmeeg. the ve sw sgcmvemes he cmes we hddges wh.
Water scarcity: We sed he CDpWe Dscse gmme b c-g he pri ve ecgg
cmes we esve dses
mese d dscse he wemc. ag, he es he vews mesbe mveme hedges.
Responsible business in confict zones:
the SEB ESG em ces exe g wh he un GbCmc d unpri, wkg hwcmes c d bsess cczes d he cmex evmes bee w.
Anti corruption: md-0, he uK
Bbe ac cme ce he uK.ths ecmsses cmes gbed wh he uK. We ccedhe eev cmes Swedshs ssess hw eed hewee he egs. Fheme,we ced pri ve m-g mvg gee secegdg -c meses cmes.
PRIimplementationo vveme he unpri hs -cesed ve he es. We see he pri s
se d m s whe ccgessbe wesh. Fm 00 0, es cesed seve dcs.
Responsible ownership
OURPRIORITIESGOVERNANCE
What'stheissue?Bsesses h cve mge he ev-me, sc d gvece mc he bsess e me be edcesks d css, d c c dseze es. as ge sshehde d e ese ves, SEBseeks egge wh cmes se g-em ve ce. acgessb ms m hemde gve b csmes.
p We w ce ESG sses vesmeses d decs-mkg cesses.
p We w be cve wes d ce ESGsses wesh ces d cces.
p3 We w seek e dscse E SG ssesb he ees whch we ves.
p4 We w me ccece d meme he pces wh he vesme ds.
p5 We w wk gehe ehce eecveess memeg he pces.
p6 We w ech e cves d gesswds memeg he pces.
) the dc whee we hve he ms m mveme s ce , egdg ESG eg,whch s s he ce cs cves.We exec h dc be e wh he hedcs b e-ed 0. We mese esgs sm ss, .e. excdg xed cmed hedge ds sce h s ms eeseve bsess.
2011 2010
Trend Score Median Quartile Score Median Quartile
Governance, policy and strategy () 0.81 0.81 2 0.74 0.79 3
pce () 0.9 0.67 4 0.0 0.6 4pce () 0.80 0.73 0.0 0.70 4pce 3 () 0.87 0.75 0.85 0.75 pce 4 () 0.8 0.59 0.58 0.58 pce 5 () 0.95 0.75 0.73 0.75 3pce 6 () 0.79 0.6 0.55 0.58 3
No. o peers 257 339
SEBUNPRIscore*
*reed M ech e
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SEB CorporatE SuStainaBility rEport
Green Real Estate through SEBs German Asset Management business
Responsibleinvestmentmodel
In 2011, we rened our responsible in-
vesting model as a part o the implemen-
tation o SEBs corporate sustainability
strategy. The model consists o ourmain elements:
I. Active dialogue and voting: thed wk wh essbevesmes s cve wesh. ths sdsed he w we wk hgh hem cmmees, hgh vg aGMs, d hgh eggeme whcm mgeme.
II. ESG integration and exclusion: as sg he unpri, we e cmmed ege ESG secs ves-
mes. We d hs pve Eq dpe s, s we s Srieq s. twds he ed 0,we sed jec ege he msm ESG secs msem
eq s, jec, whch w be
gg hgh 0. the SEB secces w vde gdce hs wk.Sce 00 we excde cmes vved he mcg d mkeg cse ms d -ese
dmes m vesmes w bded dcs.
III. Responsible products and sustain-able investments: o ce bse s ged dvese, d we hve cesdgge dcs cmbg he ESGseges excs, sve sceeg,eg d hemc vesmes. omb s cs deve -eg e wh he devemes hedee mkes whee we e ese.
IV. Transparency and reporting: a ce SEBs essbe vesme s-eg s be se skehdes.We e ce gvece
wk d es. o unpri re-g d assessme, descbg wkwh unpri meme, s bcavailable on the UNPRI website (http://
www..g/eg/es.h).
Cme chge d cb mgeg hve dec mc here Ese sec. i s esmed h eese eeses sme seve ece
gb geehse gs emsss, mm ghg, heg d cg, hwe d ve. as cseqece,he sec s cs egss cbmg seges. imved eeg e-cec bdgs s ess cs e-dcs, mkg gee e eevm cmmec s we s egsveesecve.
SEBs Gem asse Mgemebsess s he SEB Gs secsvesme hse e ese ves-me ds. i wks sced w mve ees e wh
ssb ce whe mchg hees eeds d eqemes. Exm-es cves cde cs evewe d ec he s, s wes vesmes evme-edsce. the ecmc bees ece sge bd ve, we e-g css, hghe e cmes d wedeec css.
i 0, Gem asse Mge-me em ched he Cb F
pgmme, whch exmes he heg,cg d eecc csm swe s he cb dxde emss eese ees. the gmme s beed bh exsg e-es d cqs decss.
oe exme he Cb Fpgmme s he e ese Vle rme. the ce bdgws bgh 003, d ws ebshed
cse ce wh he es.as es, he V le s hes bdg i be wded helEED Gd Gee Bdg cece ebshme, dcmeg he bdgsecgc ssb, hgh se cmd w eg css. a exme hs s h we csm ws e-dced b e 80 ece d eegcsm b e 40 e ce.
OURPRIORITIESGOVERNA
1.Activedialoguea
ndvoting
4.
Tra
nspar
ency
andr
eport
ing
3.Resp
onsib
leproductsand
susta
inableinvestm
ents 2.ESGintegratio
nand
excl
usion
Respon
sibleow
nershipandinvesting
Via Laurentina, Rome, Italy (www.sebassetmanagement.de)
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4 SEB CorporatE SuStainaBility rEport
Tackling nancial crime
Fc cme s ge-sce ebem. a SEB, we deve csdebeesces eve s dmgg eecs bsess, csmes d sce.We focus on three key areas: Actions to prevent money laundering and
cg esm. Compliance with government sanctions
gs cm ssecs. Fraud prevention.
Fd eve hs bee SEB ece es, cdg he ch ew d eve seg d
g 9,300 SEB emees 009 0. We e segheg cs cve meses, b evew-g d sses ee he bsesscesses. o ce d cmbg se Sec, Cmce, ie ad,im Sec, Hm rescesd rsk C. the wk gehe seghe d eve mgeme.ths cdes sssg bsess d s- cs bdg d mgd bkg cesses.
FraudpreventionhealthcheckDg 0, evew he gvece
d sks d mgeme whhe Gs m bsess es eses ws deke b ie adem. the evew cded ev he ve deqc he d eve- meses wh SEB. We wed eve he Gs ve gveced mgeme d sk s cm-ed wh bes cce, eg eqe-mes d exe d bechmks.as he d e shwed, sgmeses d eve e ce SEB. the cs e wk cdessegheed gvece ems
ces d cedes s we s e-hceme e-emme sceegcesses.
EmployeeawarenesstrainingEhcg emee weess b deds d cmbg echqes s ke sccess c cme eve. Wevde emees wh gee ded g deedg s. aemees ms ss gee -m-e deg (aMl) e-eg gmme.
KnowYourCustomer(KYC)i de eve d cmb c
cme, e geemes s we scmm meses d es e eces-s. We bde b Ee u egs- aMl d KyC. We ehcedde dgece csmes, dcs dces, whee hee s eceved skh he Bk s sed me degd cg esm.
Financial CoalitionAgainst ChildPornographyWk he Swedsh
Fc C gsChd pgh sbegg ed ess.
accdg he Swedsh ce, hembe cmmec iee ses hsbee edced sgc d hee edcs h he e s becmgcmmec ess eesg cms.the se he C, whch hd0 membes e-ed 0, s jces eve d bsc mes dcmeed sex bse chdehgh he Swedsh c ssem.
Dg he e, we ced
es cese weess b he s-ses. SEB s med scs dseved s he m cc he Swedshce. i nvembe, we hsed he sem- meeg, wh sme 50 gess demees ecevg -deh mm he Swedsh ce, ie, heC seeg g d Ed Chdps d tckg, ECpat. Eec-ve m J 0, we e eeseed he C seeg g hgh Hed G Ce Ssb.
OURPRIORITIESGOVERNANCE
Prevent
Policies andprocedures
Training
ConsultationTargets
Communication and training
Compliance system and audits
Corporate culture, objectives and organisation
Detect Respond Compliance risk
analysis
Whistleblowing
Compliance auditsand due diligence
Investigations
Sanctions
Case management
Remediation
What'stheissue?peveg c cme s hgh bks, gve he mgde hebem d he ssbe cseqeces c d gb ecmes. as mjvde ced, me ssems dhe c sevces, SEB s m e he scees whee weee. i s essb eche ee we seve d he me wehde.
2011 2010 2009 2008
Emees cmeed -me d edc 96 98 89 /
Emees cmeed d eve edc 5 49 43 /
Mkes d ses wh Kw-y-Csme(KyC) cess d scs 9 /
Sscs mke scs (MaD) eed, mbe 35 3 58 43
Bch ce bbees (Swede d he Bc ces) 0 3 /
Cd d css, ndc, SEKm 34. 39 85 0
Keyperormanceindicators
Fraud prevention model
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SEB CorporatE SuStainaBility rEport
i e s ge ce bk d s-se mge we hve csdebe decmc. We w wk gehe wh ces de dve ssbe gwh,ec he evme d cbesve sce. o ew deds semes d sec cesgde emees he dges wh csmes b he e.
Financingalow-carboneconomyWe e cmmed ce he s w-cb ecm wh vve
cg ss. B mvg kw-edge d exese w-cb ech-ges, d b gg he ceh w he bg hese echges mkes sce, we c mke mjcb w-cb e swe s geee ew evees. these ees we ke ses.
oe ms sgc cmecbs s sss ge dsd cmmec e ces hees edce evme .ove he s es we hve esbshedkwedge d cb wh SEB
s w-cb ss d eew-be eeg.
RenewableenergyWe e cmmed cg ew ceech, eeg ecec d eewbeeeg scs. i 0, SEB vdedSEK 7b dedced cg eew-be eeg jecs d mces eewbe eeg eqme. ab80 e ce he cg eewbeeeg eqme mces wee
cceed wd d s eegwhe we ve 90 e ce he cg eewbe we dces wee beeg d wd we.
i 0, SEB ged ve Eur 5m ev s mebdgs Es d lv, esecgeg eeg svgs. o vege,he ced jecs vde 40 e cesvgs eeg cs e bdg. Mebdgs e beg cmee evedwh cmex wk sgc mveeeg ecec.
the mewk smgscees wds w-cb ecmcdes dg cb emss ghsd ceces gee eecc. Wem s ce csmess hs e. We ce vdedvs d sk mgeme s schs wd d e ccs cbemsss ghs d gee eeccceces.
i chsg cb emsss, eve secs. Dg 0, we deveed
( de vbe Swedsh) h vsseshe cb svgs csmes c cheveb sg e-vcg. i dd edcgemsss, hee s s cs svgs cm-ed m hdg vces.
SupportingSMEa sve, emed b BsessEcms dg sg 0, shwedh sm d medm-szed eeses(SME) see ce csme demd evme d sc essbedcs. the beeve hse sses w
becme eve me m hee. these secs ed ec hebsess e d b.
o ce scs wh heSME sec ge m cg eew-be eeg jecs cg deve-me d mcg dcs dechges h ddess wde ge ssb cces. Exmes he cmes we seve e egged cme-ed ege echg,wehe ecsg ss h cb-
Sustainable nance and investments
OURPRIORITIESENVIRONM
What'stheissue?t ddess he m sc d ev-me cheges h he wd ces,ew hkg, vs d csssce e eeded. Bks c m e b ceg css d sssg csmes hessb es. B cdg ev-me d sc cs bsessdecss d dscsss wh csmes,we e bee eqed mge sksd seze es.
2011 2010 2009 2008 2007
Wd Bk Gee Bds me sed scece, uSDb .6 0.3 /
Gee C s, mbe ,500 ,000 ,300 90 /
Gee c s s e ce c s, mbe 50% 50% / / /
Eq pce scs, mbe 0 0 7 6
nmbe Sc ressbe ivesme/ehc ds 5 6 4 4 3
t sses de mgemes Sri/ehc ds,SEKm 4,848 6,008 ,05 6,43 8,38
Sri/ehc ds she sses demgeme, e ce .6% .% 0.87% 0.56% 0.65%
Keyperormanceindicators
Fcg eewbe eegeqme mces, SEK .b
S %
Wd %
Hd %
Beeg %
Hd %
Wd %
Fcg eewbe wedces, SEK .b
Dedicated nancing o renewable energy projects and equipment
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6 SEB CorporatE SuStainaBility rEport
e edced eeg csm, d
eccg ssems.
ProledoferingsorprivateindividualsF he e mke, SEB es smecme ed dcs. Sce 006 Swede, we e Gee C l cg sbsdsed ees e eves cs h mee evmecec ce. i 0, we vedsme ,500 Gee C ls. i m0, we s ched ew Geelesg dc he Bc mkes,gg vbe esg ems ew
evme ed cs meeg Euevme ce.
GreenBondsi 008, SEB eeed he ssce Gee Bds, wkg cse wh he
Wd Bk s g Gee Bdsse. Sce he, SEB hs sssed heWd Bk d s e he ie- Fce C ssg uSD b Gee Bds (cse 60 e ce gb vesmes uSD 3.4b). these bds d ves-mes ces hgh he wd,d e desged mge cmechge he ee d cmmesd . a he ed 0, 88 vesshd vesed Gee Bds hgh SEB,gg m m pes Fds, leCmes, isce Cmes asse
Mges d Swedsh Mces.Dg he e, we ced
vs eves d sems, mgGee Bds d he evme dsc bees. these cded, mghes, he SSga Gee Bd Smms, heunpri Web Gee bds vbeeve xed cme vess?,he ued ns Gee assemb,d he Evme Fce & CbFce Ceece. i e 0, heGee Bds wee dscssed un
m g, hs me ce wh
inCr, he ives newk Cmersk. Sme 500 se mges muS vess, eeseg sses uSD6, ced. SEB ws eeseed bChshe Fesbg he FcgCe Eeg Sce e. Vs www.sebg.cm/geebds e me.
ResponsibleinvestmentsWe s ssbe deveme beg vesme dcs desged mee ve cces d essbevesme eeeces mg SEBscsmes. asses de mgeme
he 5 ds we e wh scessbe vesme e m ms SEK 5b.
the ds e mged sg cm-b egve sceeg, svesceeg, ESG eg d hemcch. the m-bsed sceeg s hed ms ds, d cmbedwh he ches deedg heeeeces he ces. We s cm eggeme hese dcs,wh he m mvg cm e-mce eed ESG. pese see ge he m.
EquatorPrinciplesi 007, SEB ded he Eq p-ces (Ep), v se gdees
sed b c ss ssess hesc d evme mc gejecs d he he csmes mge hem. Sg c s-s e eqed he pces jec ce des mg me h uSD 0 m.
the pces, whch c cmex ss sch s wes, eees d wse eme
s, hve cbed devegd eg sch ge jecs cc-dce wh gd e cce.
Dg 0, SEB ws vved weve cgs eed de hepces. SEB s ced hecs cess, gehe wh heEq pces assc d hesg bks, egdg ssessme whehe he pces shd s ce s ed seccsses. Shd sch edg eve becded, he mbe SEB scsde he Eps w sgc cese,
de he e SEBs bsess.i ocbe, ed Ep g wsged 30 dvss d ce exec-ves he e em.
OURPRIORITIESENVIRONMENT
USDbnMe sed Wd BkGee Bds sce ce
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SEB CorporatE SuStainaBility rEport
OURPRIORITIESENVIRONM
Germany:Windenergyto445,householdsSEB ces he cg Gb tech i, e Gems ms
mbs wd m jecs. Gbtech i s e he s cmmecshe wd ms he GemSe, d w hve 80 wd bescbe sevg he eecc e-qemes 445,000 hsehds.
USA:NaturalgasstorageSEB ces he deveme gs sge ed 5mes shwes he o Hb u C, Wmg, uSa. thejec cmses he cves exsg b deeed d gsed sge c, hs e-sg ge she he exsgsce. the se
gs es mbe evme- bees ve he ss es.
3 UK:CroydonstreetlightingSEB hs vded ce pbc pve pesh ece d m 46,000see ghs d see sgs he ld Bghs Cdd lewshm. the ppp jec,whch seches ve 5 es, sexeced cbe beegh se d we cme es he Bghs.
4 Latvia:SolarenergyequipmentproducerSEB hs ced he cmSdbe h hgh vcm
cg echges dceshe sec hvc ve dcg eeg. ths qeme hs bee exed mj eeg cmes.
5 Germany:EnvironmentalapproachinplantexpansionSEB c-ces he exs ew ckg c Heweke K Mesm Dsbg, Gem gehewh KW, gveme-weddeveme bk. De hejecs evme ch, ws be bee m cgv KWs Evme d Eeg
Ecec pgmme. Besdes -cesed eeg ecec, emsss ces, ge xdes ds xdes w be edced.
6 Sweden:GabrielsbergetwindarmSEB hs vded ce bhhe she d he hses he Gbesbege wd mjec h Swede. ocecmeed, he 40 bes hewd m w geee 50 GWh eecc ech e.
7 Lithuania:Gas-powerederrySEB lh hs ssedgees cveg he bgs
uaB Vk Bjs v sk csc he wds gesgs-weed e, MF Bkfd.the es h desg d eceege echg cmbed whchgg m dese gsw edce Co emsss b 5e ce, d eme emsss ces d sh xdes.
8 Sweden:LingboSPWABwindarmi lgb, sed md-Swede,SEB hs vded ce wdm jec cdg hee wdbes wh we 6MW. Fecsed s 0 GWh
.
Finland:IiOlhavawindarmthe i ohv wd m he Fd w sgccbe cese Fshwd eeg dc. SEB hsced egh wd bes he cm tW wh cc 4 MW. the Fsh gv-emes ch ew eed- ssem eewbe eeg sexeced cbe seedebd- wd eeg Fd.
Estonia:Financeboomtoeco-renovationsi 009, SEB Es beg c-e wh he Ced d
Ex Gee Fd Kedex, -vdg ces wh me vbeced cds d we ees me bdg evsh e mmm 5 e ce eeg svgs. the mbe s ved hs cesed m5 s es e 80 0 e. Exeece shwsh eeg svgs 50 ece s chevbe he evs ched hsc.
CleanbusestoMexicoSEB hs bee egged ex cg sme 800 Vvbses Mexc. the ew bses,
he Vv 9700 sees, cmeswh E V exhs eqemesd w ece de, ess ev-me-ed cches.
Estonia:WindenergyinstallationsSEB s mj vde ss-be ce he Bc ces.i he Es mke, SEB cesd 5 e ce he wdeeg ss. i 0, SEBced 9.4 MW ew wdms (wd ks) Es.
Supporting economic progress, environmental protection and social development worldwide
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8 SEB CorporatE SuStainaBility rEport
Reducing our environmental ootprint
i 009, SEB decded edce he Co emsss b 45 e ce, m hebse eve 008. the decs eeced mb ddess bde ge evme sses. Eeg se, ecsm d bsess ve, d heeed geehse gs emsss, ee-se he ms me dec mc es he evme.
SEB dvesed s Gem e bsess e 0. Cseqe, he 008 bse-e hs bee evsed 44,380 esCo, m 50,404 es Co. Cc-e, we hve cmed cmmme
he 45 ece edc cbemsss b 05.
Carbonmanagemento ch ec he evmes bsed he cb mgeme he-ch. We mese cb ,wk edce ve me, cmese he emsss h we c edce
d cce e he m
eqesed b vess, csmes demees.We dw gdce m he Gee-
hse Gs pc cb e-g. We ce cc he Coemsss m es ve whch wehve c, sch s eeg d eeccse w bdgs, e csm- d bsess ve (Sce d 3emsss). We cde he emsss meeve ces, ccg me h90 e ce cme d 98 e ce emees. We e d m- dec evme
qe bss. a secc Cb ChsgCmmee sees d ms he wk edce SEBs emsss.
Carbonemissions:6percento ge 0 ws edce - Co emsss b 5 e ce gshe evsed 008 bsee 44,380es Co. ths ws be cheved bexdg he se eewbe eegsces, chgg veg es dmvg eeg d esce ecechgh SEB. the dvesme Gem e bsess, whch eeseed
e ce he g bsee ems-ss d b 5 e ce he edCo edcs, mde he ge mechegg.
Dese he sgc Co emssedcs h we hve cheved kees, emsss wee e-dced b 6 e ce 0. i , wehve cheved e ce decese
emsss m 008, sgh bew he
ge -5 e ce. ths s exedb ceses bsess ve he Me-ch Bkg d Weh Mgemedvss, whch e exshse d whse cves e cve esve.
F he secd csecve e, SEBws cded he ndc Cb Dsc-se ledesh idex. as he ndcbk, SEB eceved a- s wk whedcg cb emsss.
Energyuseinocesandbranches
Eeg se ces dbches hs decesed b e cesce 008. We hve sccess me-meed wde ge sm eegecec meses bh he cesce h we w e d he dcees h we mge. Cmbed whhe swch eewbe eeg scesmde 009 d 00, cb emsssm eeg csm hve bee e-dced b 5 e ce gs he evsed008 bsee. We w ce wk chge eewbe eeg wheessbe cmbed wh cesg eeg
ecec ces d bches.
Paperconsumptiont e csm wsedced b dd 09
es 0, cesdg ms 7 e ce edc. amg he 0chevemes ges mke Swedec be meed dbe-sded g
OURPRIORITIESENVIRONMENT
What'stheissue?M scess beeve h gb wm-g s e he ms ses hes bh hm d e. Me dme esech emeges, gg h heseed cme chge s cesg dsbs eveve cs s eeded.ahgh he dec evme mc es s med, we hve hebg d d wh wec m .
2011 2010 2009 2008
CO2 emissions by source
Co emsss m eeg csm* ,0 7,545 3,87 3,409Co emsss m bsess ve* 8,76 5,96 ,80 3,547
Co emsss m e csm* ,540 ,5 3, 3,369
Co emsss m cm cs* 3,69 3,74 3,940 4,087
t Co emsss, es 34,590 38,598 47,30 50,404
t Co emsss, es (ese re Gem) 34,590 36,99 4,56 44,380
Co emsss, es / emee** . .3 .5 .3
Eeg csm MWh / emee** 7.3 8.9 7.9 7.
V cb ses chsed, es*** 38,598 47,30 33,388
Keyperormanceindicators
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
45,000
50,000
2008 2009 2010 2011
Total CO emissions, tonnes(restate Retail Germany)
* Co m eeg csm hs bee chged m evs es de he se Gem e bsess. Co m veg,e d cs hve , de med emsss. ** Kpis cmbe wh evs CS es de se Gem e.
*** V cb ses chsed he e e emg e. bsee hs bee evsed. oseg des cesd evsed bsee.
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SEB CorporatE SuStainaBility rEport
semes csmes,eecc s semes 8,900emees d cesed se he meevme-ed B-s
hsc mgs. these cs cbeSEK 3 m cs svgs, 30 esess e sge d 5 es decese Co. o s eess bch ce wbe ed he sg 0, t.
WaterandwasteSce 00, we hve de-cesed we csm-
b 0 e ce. ths ws m de he se he Gem e bsess,b we s see decese we c-sm e emee. Wse geehs cesed b 36 e ce dg s
e, m de csc wk e m ces. Dg 0, vebch ces beg sd med cesg weess d edce ev-me . ths sd w cedg 0.
GreenITanddatacentresWe Gee it ve sce009, ddessg eeg ece-
c d evme ges ces,
bches d d cees. We see ge mse cs d c-be evme ec whemg sbe it ssems. amgcves 0 ws he s ew, me ece cg eqme m Swedsh d cee.
ths hs cesed we sge e-ecveess, e.g. he she eeg hs c sed cmg eqme he d cee. We s csed cesed seve vs, edcewe d cg css d cb. is eese
echg hs cbed edcghe mbe wed s. SEBsceme cess it ws gded cde Gee it csdes.
BusinesstravelCo emsss m bsessve cesed b 3 e
ce 0. ths ws m de
cesed ve wh he Mech Bk-g d Weh dvss. We e segh-eg es edce cb-e-sve ve. We seek ece vewh wheeve ssbe d cesehe se vde d web ceecg. i0, he se vde d eehe c-eecg cesed b 8 e ce whSEB. Dg he e, mbe sd gdes cese he eve veee meegs hve bee ce.
CompanycarsCo emsss m cm
cs wee edced b 5 ece 0, de he gg s gee cs hgh he c ee. 63.5e ce he c ee wee deemed gee e-ed. the gee c c w be memeed b e-ed 03.
OURPRIORITIESENVIRONM
Carbon ofsetting at SEB
SEB s cme cmesed cm- sce 009. We hve se he evses emsss b chsg ceedemsss edcs m jecs de
he K pcs Ce DevemeMechsm emsss edcs ve-ed he V Cb Sdd,VCS d he Cme Cmm dBdves (CCB) Sdd. We seek -jecs h, dd he Co se-g, hve sgc sc d ev-me bees. o vesmes c-b cmes dg 0 med SEK 4 m. ths ws sgcbew 00 vesmes, de he weemsss eve d d he ce emsss ghs. t de, we hve vesedin the following projects:
SolarcookerstotheNingxiaHuiregioninChina(2009and2010)SEBs s cb se jec ws vde s ckes hsehds he ngx H eg he hwes Ch, e he es he c.thgh cb, we sbsdsedsme 7,000 s ckes be sed ckg d we bg, ecg ccsm d me svg 35,000es Co emsss ech e.
TheUchindile-MapandareorestationprojectinTanzania(2010and2011)ths jec, he she hghds tz, vves he ees
degded d seqese cb ems-ss m he mshee. 0 e ce he cb evees m he ess eced ves whch w beehe c cmmes bsed he s es. ths cdes he csc schs d hss d cesedemme eches d dcs. D-g he s mg ed, //00 30//008, he jec veed dssed 39,358 es. o hese ssedes, SEB chsed 36,450 ceds,
b 6 e ce he ssed ceds.
TheMeruandNanyukireorestationprojectinKenya(2011)
the mj Co emsss ses 0 wee mde hgh eesjec ce Ke. the jec e-ges ees seqese cbwh cmm deveme cvesgeg mved ccess d d hece dd sces cmebed sbssece mg. the ev-me bees cde edc s es, cb he mve-me he we cchmes es dehced bdves.
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SEB CorporatE SuStainaBility rEport
Valuing our people
lg-em eshs d s cs-e he d bsess, ds he SEB wkg evme. aemees shd ee ved d hveeq deveme. oce ves, cmmme, m esec,esssm d c, gde s d ves, d cse ecmss h ss s wk.
EmployeesurveySEB hs cdced cmehesve em-ee sves me h decde.i 0, d 4,700 emees, ce-
sdg 89 e ce esse e,sweed he Vce sve, cdced he hd me, d he es shwedmvemes mj es cmedwh 009. ths sve ws dee mee sves s vded bee gd-
ce mveme es ked
ve bsess d scecd.thee he ve m es Cs-me es, oe exceeced Ce d ee gehe mke he s ced Vce dex. ths dex hsse m 668 (007), 73 (009) 75(0). the sve ess shwed geweess d cdece he s-eg becme he esh bk he wd. oe exceecews s ce e segh.
Emees ed w emwemed eggeme hgh, d ge mj-, 73 e ce, wd gd ecmmed
ed jb SEB. 79 e cewd ecmmed ed becme SEB csme. ams s m 74 ece vded sve esses essch s ce ce, emee e-ggeme d cdece mgeme.
Roomorimprovementahgh oe exceece ws e segh hee s s m sme mvemes, exme egd-g he se ece s d cesses.as egds csme es, 69 e ce emees se hgh ve sces,
b hs s e mvemes shee e mj deeces bewee sd demes.
n, s h e m hecsme gve we gs whees swkg cse he csmes hve vehgh sces. us h e gd cb- d whee emees cse m ech he s ed ehe csme es hghe.
Increasedengagementthgh he g-wde emee e-ggeme gmme y e SEB we
hve segheed cs csmesgh d cesg he cbmg ee. Dg 0, em-ees d mges wh SEB hve c-ed dges csg ves,hw we mee csme execs dhw we c becme bee cegwh he gs.
i he Bcs, he y e SEB -gmme med s meme he Hme Bk seg hgh sh-g sve exeeces, cmmc-
d ce. a mges SEBEs ssed he g. Hme BkD ws gsed wh ,00 emeescg. the dscssed bsessseg, he e , d ked hebk hgh he ees he csmes.
CustomerinsightportalDg 0, SEB sed cess ce-
e e Csme isgh p, csme sves gheed e ce,whch ebes mges d emees ge cmee vevew he bkscsme sghs. the ws e- e 0.
a e ess cbm, Cec, ws dced M 0. i ebes emees cec wh ceges gb, shekwedge, des d sccess ses.Me h 9,000 ee hve bee cve hs m sce he s d ve3,400 ee ee he se eve mh.
the emee ec wh SEBs mgeme he e s hgheced. i 0 CEo ak Fke-ge hsed chs whee she sweed500 qess gehe wh he membes he G Execve Cmmee.
Cross-collaborationencouragedWe beeve h ee w deve.Emees wh e ecged, ch-eged d ke essb hees deveme, w gw d
OURPRIORITIESSOCIAL
What'stheissue?a eggg, sd d heh wkevme ecges hgh qemce s we s hgh emeessc d . ths s he e-es bh csmes d shehdes.t e s s he eshbk SEB ms c, deve d ehe bes ee s h we c vdehe bes sevce d exeece csmes.
Voice main areas:pecege sve ( ) swes
Customer relations %
Csme cmeece %Bsess cmeece %
Operational excellence %
Cb %Ecec %Seed %
Culture and people %
Mv %accb %resec, vvemed eess %Cmeece & eg %Emee eggeme %
Vision and goals %
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SEB CorporatE SuStainaBility rEport
cbe he g-em sccess
bsess. the we-beg emeess esse b em.t seghe css-cb
wh he bk, we ecge em-ees be e ew ss. ide hghgh exsg es, jb vcces e eg bshed SEBs e. add, ecee ds hve bee ged Sck-hm d Gebg dg 0, d sesss e ed 0, Sweded he Bc ces.
SEB hs sced w wkgwh dvd emce d deve-
me. Ech e, emees hve d-ge wh he mge se dvdges, d me deveme, bh whch shd be ged whhe Bks gs d cmeece eeds.ths cess, whch cdes cchg,eedbck d emce evew, s hed dvg dvd e-mce d cmeece deveme. i0, 83 e ce emees sedh he hd hd pemce deve-me dscss d 85 e ce h hehd eceved cscve eedbck he emce.
DevelopmentatalllevelsWe e cmmed cesg he kw-edge d cmeece emees dwe hve -mde gd deveme gmmes d cv-es he dvd, em d gs- eves. We eq d s dvd-s ew ssgmes, sece hghemce edesh ss.
the deveme gmmes cdeg geess, secss dmges dee eves. Dg 0,450 mges wh SEB ced
e he edesh gmmes.i lv, exe g cses weeeded b 3 emees.
OurcompetencemodelWe hgh e cmeeceeeds d we hve sced cess deg d deveg es. Wehve s ce deed wh cmeecemes SEB, d s smmsed cmeece mde (see bve). Dg0, SEB hs memeed Mge
e, descbg seve behv cm-
eeces h hve bee deed s es-se mges hee dee eves.
DiversityenrichesthebusinessWe beeve h dves eches hebsess d ceses he b meevs csme execs. SEB ms ese h eq es dghs e eed evee, egdess gede, ehc g, ge,sex e d h.
a dvese wkce ceses b deve he dcs d sevcesh csmes eed. i s cb-es segheg SEB s cveeme. Dg 0, g ws hed Sckhm 0 Hr ecg secsscsg he ecme cess m dves esecve.
We cve wk de, deved ecge wme ke sess. o ve g s hve
eq dsb bewee gedes
ss, s mge eves. F ss hee ms be es ewm/m mg he cddes. i0, 43 e ce he mges weeeme. 5 e ce cs SEBs bsc edesh devemegmmes wee eme.
Sustainableemployeespes heh, sd wk ev-me d wk-e bce e mcs he we-beg emeesd he b em. the ed ssbe emees, we css d
hece me vbe bsesses.SEB ws ese h we c de-
ve he bes ssbe heh ce sevces emees, whe keeg cssde c he chegg ecmcs we e cg he mme. iSwede, he g-em sckess bsecews dw 0.8 e ce 0; sh-em sckess bsece ws dw .7e ce. ths s he es cve dse ehb cess deve-ed e.
SEB es m dee sevces
d ss emees ded c cds, sch s hme d msevce, e sce, eveveheh ce bees d cm hehsevces. We s d ce sdwk-e bce, exme em-ees Swede wh chde de eghes, d, Gem, emees whede es. i lv, he Ms Wee wded SEB s Fm-edCm.
OURPRIORITIESSO
Mindsetandb
ehaviours
Know
ledge
andskil
ls
Experience
Core
Values
2011 2010 2009 2008 2007
t mbe emees, c -me emees 8,86 0,599 0,835 ,443 ,77
Emee ve, e ce 9.3 0.9 .0 3.8 .
avege egh emme, es . . . 0.9 /
Gede b mgeme e, mges (me/eme) 57/43 56/44 58/4 56/44 60/40
Gede Se mges (me/eme) 77/3 74/6 73/7 75/5 74/6
Sck-eve e, she d wkg hs, Swede .5 .7437 3 3.5 3.9
Emee sve Vce, c e*, e ce 89 / 89 / 87
Emees h wd ecmmed ed wk SEB (Vce), e ce 73 / 73 / 64
Ce Ssb ambssds 640 600 00 / /
* Employee survey perormed every other year
Keyperormanceindicators
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SEB CorporatE SuStainaBility rEport
Investing in communities
SEBs e-eed eggeme ccmmes hs g hs. Sgecmc gwh s wh SEB ees ce bd s bsess. thseqes edced sce d skedwkce vg heh d ss-be evme.
Supportingthenextgenerationo cmm s s deveed mch bd ge egs d c-es. We e deede he we-beg d sks cmg gees; we d s d ee hem
deqe, we m e e.o cmm vesmes cs hemes h we beeve e d-me he deveme heh dsustainable communities: children and
h, eeeesh d ecmcdesdg, evme weess,
d weess. We cmmce es
de he mbe ex gee. Wecs es m mmkes he ndc ces d heBc Se eg.
o cmm vesmes 0 med SEK 54 m xme 0.4 e ce e-x -eg . o dg s vded bhce d m SEBs c bsessesd cdes s eeeesh(SEK 9m).
EngagementthroughpartnershipWe he mj cmm
gmmes esh mde,hgh esbshed eshs. Weee be vved decss wheed hw vesmes c cee ve.the m cmm s sdeced eshs wh bes--css-gveme gss (nGos)d ches sch s he Me Fd-, yg Eeees, SoS ChdeVges, uniCEF d WWF. We m mve he w we mese he mc cb.
SEB ss eeeesh dee eves, m eshs wh
secd schs d veses, seve eeee gss ew sed cmes whch we s- wh deveg d memegbsess des.
SEBNextGenerationSce 006 we e he m ss he Swedsh tes assc. thghhe j jec SEB nex Gee weebe ,000 gs d bs ged 05es he ndc ces devehe e d cee de dcmm wh he s.
a SEB, we ebe emees vee. B eggg c cmmjecs, d ebg emees gevved, we ce SEB s bdcse eshs wh he cmmes whch he ve d wk.
i 0, we ced sme 38 e ce cmm vesmes v
chde d h. We s ecgebh emees d csmes dehgh iee bkg ches db sec ged d-ses.
occs, SEB ces mes hm cshes. We hve se-ecve G ch. o c s -ce ce mes, whe hee s sg k bsess, csmes emees, whe he mgde he dsse s wdesed d hs gbeecs. Exmes cde he sm Es as 004 d he H ehqke 00.
OURPRIORITIESSOCIAL
What'stheissue?Cmes d he cmmes wheehe ee e edeede, s whs gd sce, s gd bsess.We ecgse h hvg sce sv e sccess s bk. idd he e h bsess s he cmmes whee we ee, wes c cmm gss,shg bh me d me d wkggehe wh ce chse esd ee.
Chde d h
Eeeesh
Evme (c. cme cmes)
Weess (ss d ce)
ohe
Economic contribution by theme
%
%
%
%
%
2011 2010 2009
Ecmc cb sc eshs, cdg cme cmesd mgeme css, SEKm 44.8 57.9 30.0
Ecmc cb s eeeesh, SEKm 9.0 5.0 5.5
Ecmc cb sc eshs, she eg 0.4% 0.5% 0.7%
Veeg emees, mbe wkg hs 5,60 / /
Emee c gmme hgh Me, mbe 75 33 380
nmbe chde/h eched b s 30,800 / /
Keyperormanceindicators
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SEB CorporatE SuStainaBility rEport
Our support or the next generation
OURPRIORITIESSO
Strengthening children and youth
OferingyoutharolemodelWe c-ee wh Me, degged -vece d dg-eve- cves mg h. Sce 00,ve 500 hs m Swede, lh,Es d lv hve ced mesh gmme wh 500 mesm SEB. i 0, SEB gsed gehewh Me lh r dsgg whch sed SEK 380,000. SEB em-ees se b 4,800 hs gehewh he meees.
SupportingchildreninsheltersSEB hs bee egged ch es he Bc ces, g sece he ex gee d hewdesed sc bem chdewh e ce. i Es, weded he SEB Ch Fd 005,cmmg ds e es. td s he ges d he c.Fdsg cmgs e gsed wce e. i 0, he cmg H eesed Eur 34,500 vde ew s shes chde shees.
Improvedliteracyandreadinghabitsthe ve rm red ms deve- ec sks d edg hbs mgsch chde deveg ces.i 0, new yk ce ded$,000 hve edg m b m sch Bhw id. Wes he b b vdg bksd g he bs d eches cee eggg e sces. We sged d dewe rm reddse gehe wh csmes dhe bsess es whch geeed
uSD 70,000.
Supporting entrepreneurs and people with aspirations
Anentrepreneurialspiritas he m ss Es & ygSwedes Eeee heye wd, SEB seeks h dvd-s wh hve b sccess bsesseshgh v, ecmc gwh,ge, esevece d hd wk.We hve bee he m ss sce005. SEB s ss he Bsess p
tme lh. the ves me ecge eeeeshmg g ee wh mb deve he sks d s he wbsess.
Youthandbusinessstart-upsi 0, we exded c-ewh ug Fegsmhe (yg ee-eesh) gs h wks ce eeeesh heSwedsh edc ssem. Wh s-, -me s hs bee eced d-g 0 deve es wh schs he Sckhm e. F seve es,
SEB hs bee he m ss ajjh(he B Chse), wde Escme d tV shw d he msvve bsess des d sg eeees. i lv SEB s-ss sm cme d tV shw,Fms nsms (Cms sece).
Promoting environmental awareness
WWFandtheEarthHourCampaignSEB s e wh WWF sce he980s. i 0, we ced he
wdwde Eh H Cmg hehd e. We swched he ghs m bdgs vs mkes dved csmes d he gee bc Eh H gged cce Sckhm, esh wh WWFd the Sckhm Cce H. We sc-gsed he Eh H Ceece Sckhm h csed ssbeces d he bee pve pbcpeshs.
TheOxygeneCampaigntgehe wh lvs Se Fess, weched -lv ee g
cmg 00. ps 800 schs, 30e ce he d he mj SEBs emees, ced d edees. Whe he cmg ws cmeed 0, ve 4.3 m ees hd bee edd me h 500,000 seed gs weeegsed he webse www.skbeks.v.the cmg ged ecg bege he bes ecg d evmeec cmgs Ee (EeExceece awds.)
BalticSeaActionGroupi Fd, he Bc Se ac G(BSaG) hs bee ded ecge
ccee c sve he Bc Se. sveeg ses, sme 60 cmes,gss d dvds e cm-med deve ew gee echg,esbsh esech jecs, he seweess ec. SEB vdes dg BSaGs sece d s d e.the ves he 00 BSaG smmws ceebed SEBs Hesk ce e 0, edce b he Fshpesde d pme Mse.
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4 SEB CorporatE SuStainaBility rEport
Financialliteracythe gee bcs b desdc mes s m. i ws csmes mke me med -c decss d seghes sce.
a SEB, we she exese v-s ws. o Che Ecms, Hsehdecmss d he exes eges he med d egges whcsmes ve ms. SEBseq, xed cme d FX secssec wh csmes d bss.o vege, SEB exes wee qed evewed med hee mes week
Swede 0.We ced mke cesgms sghs vbe hegee bc. oe exme s he ndcok e, bshed mes eb ecmss. Dg he e exes bshed sme 40 es, ge-g ve dvds, exes, med, dhe skehdes sce.
DevelopingourtechnologySEB hs bee e d ew ech-g sch s he iee mke csevces me ded csme
eeds. SEB ws mg he s bks dce iee bkg ve dce csmes.
as evvg c-cess d eg v he iee, we edevg csdebe esces mbeccess. Smhes, mbe hes he me dvced cmg bd cecv h cemhes, e chgg he w csmesw ec wh s.
td, smhes se d
es cmes, d mbe hes
e sh execed be he m c-cess he iee. We e csmes vs ms mbe ccess SEB, hgh phe, pd d addcs.
LaunchoneweaturesWe dced Mbe Bkg s e s00, b he sevce dd e ke 00, whe we ched phe d, e, add . We hves dded mbe ew ees, schs he b sc vces c.Gwh hs bee bed execs,
wh mbe g-s cesg m 6,000e mh 00 m e mh e 0. i M 0, we chedtwe cmmcg wh csm-es Swede, d lv SEB ws he bk whse csmes cd cqee-sge hgh SEBs iee bk.
i Es, we ceed he mbe bk-g s d he ew iee Bk Bsess, dc mvg ccess bkg sevces. Bh ss e c-e edg ems edge echgd ese se, ccdg csmesves.
We hve eeed he se se-sevce bkg ches d e/ee-he csme sevce, mkg ese csmes ech s. i Swede, eehe csme cee mees csm-es me h 0 dee gges,cdg Hd, pjb, pes, tkshd ud.
FinancialservicesorallHsc, SEB hs deveed vss ce bkg csmeswh sec eeds. a gd exme s he
sec dgss, djsed vs- med.
We e vved mbe -
ves mke c sevces vbe ee mkes, egdess ecmc sdg, ehc g, dsb he cs. SEB c-ees whEes ps oce whch cdes me h00 s ces ve Es.
We s eeees wh eg bckgd, hgh cb wh iFS, he ieEeee assc Swede, dalMi, bc cm chged whmg gwh sm d medm-szed bsesses.
Access to nancial services
OURPRIORITIESSOCIAL
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What'stheissue?access ce s cc ecmccv. a essbe bk mkes s se-vces vbe ee, egdess ecmc sdg, ehc g, dsb he cs. o g s seve csmes wheeve d wheeve hedese. B shg secs kw-edge, we emwe ee mke memed c decss d c-be bee cg scees.
Mobile Bank o the Year
i 0, SEB ws med Mbe Bk he ye b he Swedsh mgze Mb.the bedh SEBs sevce eg dhe ssb c sc vceswee meed he wd mv.the we ws seeced bsed essb se gs.
SEB meeting places and customer interaction 2011
Bch ces 366
iee bk, mbe vss 55 m
Mbe bk, mbe vss 8.4 m
teehe bk Swede, mbe cs .5 m
Fcebk, mbe vss 00,000
le sce emedes d bkes ,00
Exe es ve d SME, Swede 30
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Keyperormanceindicators
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International commitments Adopted/signed
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Head ofce
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Contact us
Customers
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Employees
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Sustainability
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Awards and recognitions 2011 Awarded by
Sustainability indices Index provider
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About SEBseb nnc vc gu. W f nnc dvc nd vc nd
un n swdn, en, lv nd lhun. in Dnk, Fnnd, Nwy nd
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Our responsibilityW knw h h wy w c fc h wd n whch w . i u ny
k u h w d un n n hc nd un wy, ndng u cu
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Eight priorities guide our work.
W knw h wk w nv nd.
V u: www.gu.c/uny
Cnc u: c@gu.c
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