SEB's Corporate Sustainability Report for 2011

8/2/2019 SEB's Corporate Sustainability Report for 2011

1/28

11Corporate Sustainability Report

UN Global CompaCtCommUNiCatioN oNproGress

Sustainable perspectivesHow we take responsibility for theeconomy, people and the environment


2/28

seb C suny (Cs) rn u nn-nnc ncc n xnv un ndccvng h gvnnc/un h-c, nvnn nd c c u un. i un h annur & Fc bk w h annurvw, whch cv h Gu nncnc nd c gvnncc (vw www.gu.c/). ou C suny r

dc u ch nd n kychvn nd uu-nd wkwhn gh un . t c-n h wn , w uh Cs Fc bk nn.

ou Cs r y wn nun nv, nn-gvnngnn (NGo) nd h wh cu n n n hGu ch c un-y. W n u ukhd nd w cnd h r nn n u khd dgu.

Scope and principlesW hv uhd Cs r nnuync 7. th r cv h cd-ng c y, Jnuy Dc .in c nn y ncudd n n u--d c-u. Fc nd gu h Guun ndcd hw. th vu w uhd n mch .

W cnnu u h Gri G3 gudnnd h Fnnc svc sc su-n (Fsss) u n ng -wk. W cuny -d

b v. ou c Gri c-nc cn und nn. a sebcn h UN G Cc(UNGC), w n u cv ndnc hugh cnn h nd n nnu Cuncn npg (Cop). ou UN Cop -nc cn und nn.

th hv n n gncn chng- h vu n c nd

undy. Wk h d ngu nnc nd nn-nnc ndcnd ng. W hv xndd u gv-nnc c gn wh u-n gy, ncudng h nducn cc cuny nvnc. inn ghd ung y w nuy.th h n n vwd y nxn y; h n n ng un cu d nd c qu-y w gghc ch nxnv xn vcn.

About this report

W cnnu ucu n gh un, whch w v ky cng hdvu seb nd ukhd.

Viveka Hirdman-Ryrberg,Chairman of the Corporate

Sustainability Committee

au u

CEO statement

Our role and approach

Cnun cy m u suny gy nd nc Gvnnc nd k ngn

Our priorities

rn ng nd kng rn wnh tckng nnc c

sun nnc ndnvn rducng u nvnnn Vung u invng n cun acc nnc vc

indx nd wd, nnncn, cnc

Contents

We are included in research from

the following organisations:

Carbon Disclosure Project (CDP) EIRIS

Vigeo

Ethix SRI advisors

Oekom

Sustainable Asset Management (SAM)

Sustainalytics

Cover: th wdd oxygn Cgn,ngd gh wh h lvn sF dung nvn-n wn nd n n. Photographer: andj skn

F c ng, c, xnvnn-nnc d nd c ud vwww.sebgroup.com/sustainability


3/28

SEB CorporatE SuStainaBility rEport

About us

Luxembourg

Singapore

Hong KongNew Delhi

New York

Beijing

MoscowWarsaw

Kiev

Shanghai

Geneva

So Paulo

London

Operatingincome1

Geghc dsb, e ce

SEBs cves c embce csmes bsed he ndcd Bc ces d Gem. Swede s he sge gesmke, ccg me h h eg cme 0.

) Excdg cesed es es

BranchesandrepresentativeocesSEB eese wdwde

2011 00

Swede 58 (56)

nw 8 (8)

Demk 8 (7)

Fd 4 (4)Gem 1) 9 (8)

Es 3 (3)

lv 3 (3)

lh 4 (4)

ohe 3 (7)

Banks have akey role to playo mss s he ee d bs-esses hve b vdg q dvce

d c esces. We m c segh d sb d g-em ssbe ecmc gwh. Ehc,sc d evme csdese heee m hw wed bsess d mge cm. Wehve ves beee. We cbe wh c es cheve sg, sve chge es ke sm bsess gwh, cec, chd d h deveme.

4,SMEcustomers

SEB es sm d medm-szed c-e csmes seve csmseddcs h wee deveed c-e wh SEBs ge ceces. i dd, mes sevcese secc desged sm cm-es d eeees.

,7CorporatesandInstitutions

SEB s he edg ce d ves-me bk he ndc ces, sevgge cs, c ss,bks d cmmec e ese ceswh ce bkg, dg d c- mkes d gb sc sev-ces. Cmehesve es d ssemgeme ss e s eed.

4,,Privatecustomers

SEB vdes sme m dvdswh dcs d sevces mee hec eeds. these cde dcsd sevces d ces, s,svgs, weh mgeme d esce.


4/28


CEO STATEMENT

the dvesme SEBsGem e bk-g bsess BcSde, s ced J 00, ws sed.

SEBs hee ssemes d sx secces wee dedb he G ExecveCmmee.

We ched bdeedsvgs eg Swede,b dcg Exchgetded Fds vedvds.

SEB cqed d c-sded DnBs Swedshmgge .

the es m emee sve VoiCEws eseed.

SEB ws e hee cm-es he Gd ceg ems ssbwk lv.

the oxge Cmg,ed SEB lv,ws wded.

r- y e SEB G-wde emeeeggeme gmme.

lch he eg d wkshs;Ssb@bkged SsbWeek emees lv.

idc csmes hgh twe.

lch he pdc M Ecm ges mke,Swede.

lhs ges bs-ess d Ves sd cee CV.lt.ed SEB he Msacve Eme he c he hdcsecve e.

pehs me h eve, bks hve ch he dme e sce

bsed g-em esecve, -g emm c sb dcs bdg s d e-shs. We d h SEB. thgh sgbce shee d sce qdeseves, we c s csmes s c e gd d bd mes.

ove he s es, w es hvegded s esece d exb. SEBhs qe e s c e ,700 ge cs d c -ss d cesg s 400,000sm d medm-szed cmes d4 m ve csmes. as he ce-

he e-e cesed 0,we chse ke he css gg dg, cese qd eseves dse he q bd . Wemved c s he dSEB s w e Ees bes csedbks.

AmoreintegratedbankCsmes d mee me egedbk whee s ese d bsess. oe

eec hs s h dese he cedc ce, csmes chse

cese he bsess vmes whSEB. ls es dess cesed b SEK50b, ce edg b SEK 6bd hsehd edg b SEK 46b. Weexeced ve b scs beh csmes d s cesedhe mbe meeg s hghhe d deveme mbe bkgsevces.

Fwg he es w cbks Ss Bk lh dKjbk lv SEB ws ed mge he me he desgee lh. We sed

he bks csmes hgh gedeg hs lv d lh, dwe cd s b 90,000 eewh - des sces.

SEBsapproachtosustainabilityi SEB, we ke bd ch c-e ssb wh es geggvece, bsess ehcs, evme- d sc essb. o segebes s e b heg

csmes, emees d he ske-hdes - s we s seves - mgesks d ce es. lg-emes wh csmes e cc,d we m sd wkg ev-me whee emees ee ved dhve eq es deve.

We cdc wk wh egh bs-

ess es desged he s cese sve cb sce. thesees e eev ee bs-

ess d e gdce emees.

oe m mese dg he ews he m dc hee s- semes d sx sec ces.the gde ch essbeedg d vesme cces. the ehe es cb wh mskehdes cdg sme mjces d bsess es.

We ce s eves sch s he un Gb Cm-c, he Eq pces d he un

Driving change through responsible banking

January February March April May June

was in many ways a dicult year. The nancial markets were markedby uncertainty and high volatility on the back o the severe sovereign debt

situation or many countries in Europe. The global banking system which isso highly intertwined with economic development in society at large thus

aced numerous challenges.

o egh bsesses he s cese svecb sce.


5/28


CEO STATE

SEB ws ked s hebes bk he ndcd Bc ces bEme.

a Gee D ws ged he Scdv Hse(c ldce) se weessd egge s d hee gess chevg geee bdg.

the es secdesech he mce evme d scessb mg Swe-dsh SMEs ws eseed.

SEB e-eed bch Hgkg.

Ssed he pri/Msceece ressbeivesmes Swede.

lch Gee Clesg he Bcces.

o webse, SEB Ss-be pesecves, wswded bes e seccweb se Swede.

SEB ws ved dscssGee ivesmes heun Gee as semb.

t kgs BesEme b uvesm Swede d hee Bcces.

SEB dvesed s rebsess he uke.

We ceebed e e Swedsh csme sevce Fcebk.

SEB ws ked he hbes cm he Es- Ssb idex.

SEB becme BsessBk he e, wdedb pv ae Swede.

We vesed hdcme cmesjec.

pces ressbe ivesme. thewk emed b hese gss, esh wh cmes sch s SEB,s v sece he sm me ssbe gb ecmc mde.

We e cded seve ssbdces, sch s FtSE4Gd, b we m me.

Responsiblecorporatebehaviourabusinessnecessitythe eqemes bks ssme wde essb e cesg. We seehs dscsss wh ge ced s ces, d he e-qess ss. We see demdsm ve csmes d cs d s m emees.

tsec d dge e ke s s we mee hese demds. oeexme hs s h SEB, s he m-j Swedsh bk, hs bee se

dscsg dg css, d he sce cg mgges.We hve s ged ecg

Gee Bds, c smes hs cme chge mg dd jecs. Sce we s chedGee Bds 008, cb whhe Wd Bk, sme uSD b hve beessed.

0 mked he hd e es edce SEBs w evme

. We e mkg gess dhve edced Co emsss b ece gs he 008 bsee. i md h SEB ws he ndc bk eceve a-kg he ndcCb Dscse ledesh idex, he kg b he CbDscse pjec.

DeployingourresourcesandskillsEcmc, sc d evmecheges em he he e- ged. o c escesd sks c be deed sss cs-mes d sce ge desdd d chgg dsce.

Sckhm, Mch 0

ak FkegePresident and Chie Executive Ofcer

July August September October November December

SEK bn ce edg

millionmbe mes

SEK bn csme dess(ve d SME)

SEK bnCed ces SMEs

. millionCsmes wh ess

millioniee bk, vss

SEB an importantpart o the economy


6/28


7/28


Stakeholder opinions play an

integral role when we develop ourapproach to corporate sustainabil-ity and our business priorities. Wetrack stakeholder insights primarily

through various ongoing surveysand open dialogue but also through

specic sustainability surveys. Weaim or transparency and intend toengage all stakeholders.

B seg skehdes we cbee desd emegg eds dme sses, d hw se

mg hem. Skehde eggeme s sed mgg ev-me d sc mc b s mgg bsess me s-e d ece w. i eceved msves d dges wh csmes,emees d he skehdes eed dec he deveme egs d bsess cces.

DialoguesandsurveysWe cdc ve dges dsves de sses h e me skehdes. Dg 0, we hed

sme 5 skehde dges hgh- SEB, wh vess, nGos, ceces d ss, whchsed vbe . Dges e c-ed wh dvss h hve deccsme cc, b s ce.

Fm shehdes, Sri ss d

nGos we see eqes eess

egdg hw we wk d he cesseswe se. Exmes cde e mge-me d cmeece deveme,s ch mgeme, d hw weege evme, sc d gv-eme sses bsess.

Movingorwarda gee ccs s h SEB hs cemved wd he sses deed es secc dedced skehd-e ssessme sve, emed 009.We hve ke ses wds degd chg cecve desd-

g b SEBs ch cessb hgh he gs.

We hve med gs d segesh cec d s SEBs vevs, d we e gd eggce ssb bsess.We hve s esed cmm-c es cse he g beweec d eceved emce.

Customersurveys

We cdc wde ge sves ssess hw csmes eceve s,cdg bd sves bd s- d csme ecmmed dsecc csme ssc sves.We see mveme cee, b see h we hve me d beg eceved s essbed se c e.

udesdg csmes ch-eges d es eed cmechge, esce css, hm ghsd he sses s cesg m.We kw hs bh m dges wh

ge csmes s we s m sveswh sm d medm-szed csmes.the sse bks c segh dch sk mgeme s g me cc mce, s csmesd he skehdes scse css me cse he wke c cses.

AbroadinternalengagementSEBs emee sve cdced 0, shws ce gess ss-b weess mg emees.74 e ce SEBs emees sed

h wk ege ssbs m he bsess d heBks g-em b. thee wss sbs cese he she emees h beeved SEB s cvewkg wh ce ssb, m4 e ce 009 68 e ce 0.

Material issues and stakeholder engagement

The issues described below are primarily managed

within each business unit. Inormation on progress

in 2011 is presented in this report, in our AnnualReport and Annual Review.

Customerrelationsandservice devegdcs d sevces w h bds smg csmes. See ressbe seg dmkeg d access c sevces.

Transparencyinpricing ees es d eesced ce skehdes e dghe e. See ressbe seg d mkegd he a revew.

Regulatorylandscape dg he eweg dsce b hvg sg bce

shee d ssbe dg sces, d bmg sge sk mgeme sdds.

See Gvece d rsk Mgeme d hea re.

Financialcrimeprevention cces bit sec, d eve ch, emeesceeg, ec. d wh we e dg b . Seetckg c cme d he a revew.

Responsiblelendingandinvestments hwwe ddess he cheges chgg wd bcsdeg evme, sc d gvecesses edg d vesme cces. Seeressbe seg d mkeg, Ssbece d vesmes d he a revew.

Climatechange cdg he chege e-dcg emsss whs gwg bsess,

d vdg csmes wh ss mgecme sk. See redcg evme, Ssbe ce d vesmesd Gvece d sk mgeme.

Stafcompetence hw we ese emeese gve es deve; hw we eqhem wh he sks eqed ddess echeges. See Vg ee.

Diversityandwork-liebalance hw we bd e gess ese h we ce be ce whee he bes ee w wk.See Vg ee d he a revew.

The issues that matter the most

OUR ROLE AND APPRO

udesdg csmes chegesd ess cesgm.


8/28

6 SEB CorporatE SuStainaBility rEport

OUR ROLE AND APPROACH

Sustainability strategy

Social

Valuing our peopleAccess to financial servicesInvesting in communities

Knowledgeandeconom

iccontribution

Environment

Reducing our footprintSustainable finance &

investment

Ethic

s

Ethics

Ethic

s

To be the trusted partnerfor customers with

aspirations

Knowledg

eand

economic

contrib

utio

n Knowledg

eandeconom

iccontribution

Governance

Responsible selling & marketingTackling financial crime

Responsible ownership

Ourambitionso g s he mve he cdece d s csmes d he ke skehdes hve SEB. We m g-em es wh csm-es d deed ee beg egged deeg ved. ove he ex hee es, we w cs q dvce bsed csme sghs, gdgvece, sg bsess ehcs d sec.We w mve cmmc b SEBs e dcb sce.

F we-bced decss we w ce ege gvece, sc d evme s-ecs hgh he gs. We w wk -cesed dves eves d eggg, hehd csve wk evme. We w heexe hw we bes c s he ex gee;eeeesh d v, c ecd chde d h he cmmes whee wee ese. We w ce es edce evme d esce sge.

o g-em mb s vde sce m-skehde dge d eggeme dke sses d e ds hghe s-dds. We vew bsess m ssems esec-

ve, hkg csed cces he h wh e ch. Ssb s eged ce d bd.

Our vision is to be the trusted partner or customers with aspirations. By taking responsibility or

our impact on society and promote a long-term sustainable perspective throughout our business,we aim to strengthen relations with all our stakeholders and thus enhance our reputation. During, we continued our eforts in implementing the corporate sustainability strategy decided upon

in late . We made signicant progress in many areas, but we also have many things let to do.Our sustainability journey never ends.

Eight business priorities

SEBs ssb seg s csed egh bsess es hee ke es.B csg es hese es,we c cbe bee bkg gve-ce d ec he evme,whe ehcg sc cb.

Responsiblesellingandmarketing

beingtrueandairtopeopleasss csmes echg

he c bjecves. Ese h csmes desd he cseqeces dvce d he ve degs wh s.

Tacklingnancialcrime

protectingpeopleandmoney

acs eve me deg,d d cg cm cv.

Responsibleownership

investingmoneyresponsibly

Ese h we em we-sh e essb, mg gd bsessehcs d gvece, d dsg gdce czesh.

Reducingourenvironmental

ootprintbeinggentletonatureMgg dec evmemc.

Sustainablenanceand

investmentsdrivingchange

throughmoney

tgehe wh csmes, edce he sk egve sc d evme mc eed ce d vesme cves. Wk cese d csmes sve c-b hgh eg ssbe dcsd sevces.

Valuingourpeople

takinggoodcareoourpeople

Beg mde wkce, cghe gh ee d vdg sce dvddeveme b mkg ee ee ved,cded d egged.

$

Accesstonancialservices

beingaccessibleorallpeoplepmg eq ccess c

sevces egdess sc-ecmc sdg,ehc g he cs.

Investingincommunities

makingpeopleandsocietiesgrow

Sg he deveme ccmmes, cdg s h deve-me d he gwh sm d medm-szedeeses.


9/28


Governance responsibility

Continue to act on customer insights to

he mve csme exeece dne pme Sce.

Render product and service offering easier

se d desd.

Continue efforts to improve financial literacymg csmes.

2nd year of customer excellence programme.

Cmeece deveme hgh gs. Pilot project to redesign lending processes, including

> 000 csme evews. Developed nancial advisory module for client executives

he Bc dvs. Financial planning tool (private) available on Internet bank.

Continued customer centred

bsess deveme bsed csme sghs.

Launch updated Code of

Bsess Cdc.

Further strengthen transparency.

Perform a health check on fraud and any

sks eed sch cv. Review potential education need to raise

weess mg emees.

Health check carried out, comparing SEB with best practice,

eg eqemes d d bechmks. Meses e ce segheed gvece. ac cdesehced e-emme sceeg sec ess.

Implement updated fraud preven- mde wh cesed cs cve meses. am bdd bkg cesses.

Increase focus on ESG aspects to support

eggeme d vesme ss. Deeper engagement with portfolio compa-

es ESG sses.

Ownership policy and policy for responsible investments

ded. Sec ces ched. ie edc ESG sses. reed essbe vesg cess.

Engagements in collaboration with UNPRI on anti-corruption

d sec, we scc, cme eg, sdd essbe bsess cc es. ow eggemes

wh Swedsh hdgs.

Continue to improve PRI

meme. Integrate ESG aspects into

vesme cess hee he mj vesme ems.

Improve engagement process.

Environmental responsibility

Co emsss e ce m . ac edce emsss eed

bsess ve. Eve gee bch ces. redce eeg csm. imved we d wse mgeme.

Reduced CO2 emsss b e ce. Growth in business travel halted in Q4. New travel policy and

cesed cs eve meeg ms. Pilot for green branch oces resulted in increased awareness

d ew des mveme. Reduced water consumption by 15 per cent.

Continue CO2 edc wdsge 45 e ce.

Reduce electricity consumption

wh .5 e ce e m vege, de ech 0e ce edc b 00.

imeme sec ces d ssemes.

icese she ssbe cg,vesmes d he svgs dcs.

Deve w ew sec ces d /s semes.

About 700 client executives participated in training.

CS and policies gradually being included in customer

dges. Dedicated nancing of renewable energy equipment and

ss med SEK 7b. Launch of Green Leasing in each of the Baltic banks.

No new sector policies, focus on implementation.

Implementation to continue. All

eev ces Mech Bk-g be ssessed b ed 0.

Sustainable nancing solutions

bsed csme sghs. Savings and investment solutions

eec csme sgh deeeces.

Social responsibility

Develop action plan on result of Voice

emee sve. Improve employee engagement.

Implement employer value proposition.

Voice survey indicated improvements in all major areas.

ac s deveed ech d dvs. Roll out of You are SEB programme to increase employee

eggeme. Collaboration platform, Connect, launched in May 2011.

e chs wh CEo d he se mges. Four internal career days held.

Further employee engagement.

Increased focus on diversity, e.g

edesh g. Strengthen strategic focus on

heh d sd wkce. Retain and develop SEBs talent

.

$

New initiatives to fur ther facilitate accessibil- , d vb , SEBs sevces, bsed csme sghs.

Sharing expertise: on average our experts were quoted or

evewed 3 mes/week Swede 0. Several new mobile applications developed.

SEB in Lithuania and Latvia assisted 50 000 customers of

he bk Ss Bk d Kjbk s h he cdccess he me.

Continue to share expertise and

kwedge mkes. Initiatives to further facilitate

ccessb , d vb SEBs sevces.

Harmonise community investments and social

eshs. Further develop cooperation with Mentor.

Decide upon applicable KPIs to track progress.

Focus on next generation, but mapping of community

vveme e cmee. Additional mentoring programmes launched. Support to em-

ees s es vded hgh eces d sems. Increased scope for data gathering, targets still to be developed.

Strategy for community invest-mes d sssh beccded.

Objectives Status Perormance Objectives

OUR ROLE AND APPRO


10/28


A structure is in place to implementthe corporate sustainability strategy

throughout SEB. We have specicprocesses or addressing environ-mental, social and governance as-

pects in our risk management. Eachmanager and employee is ultimately

responsible to make the right deci-sion and to be accountable.

Dg 0, he me Chm heCS Cmmee, Hed G S dBsess S, hded ve he e he Hed G Cmmcs.the Chm he CS Cmmee s

essbe Ce Ssb he G Execve Cmmee, be-h he pesde d Che Execveoce (CEo).

Sme ke ssb ves hvesecc gvece sces shem. a Sec pc Cmmee veseeshe deveme d meme sec ces d s semes.a Cb Chsg Cmmee vesees hewk edce SEBs evme -. i dd, seve he bsessdvss d ces hve esbshedhe w c CS ccs d dedced

CS-cds dve he ssbged d ce he eg evme, sc d gvececs he bsess.

SeveralpoliciesupdatedDg he e, bh he Ce Ss-b pc d he Evmepc wee ded eec SEBs ewsec ces d s semes.the CS pc, whch ws ded b heBd Decs, ws s ded c essb wk gsc d esec hm ghs.

the ded Evme pc ces Evme Mgeme Ssems we s cmmme eves d sdds.

RiskmanagementSEBs bsess sccess s dec eed

b desd csm-es s d eeds d eve,mge d ce he es dsks h we ece. o vess, cs-mes, emees d he skehdesexec s ke essbe ch ce d edg cves. Cedsk s he ms sgc SEBs sks.

SEB ms c esces dhs dg d qd s mch. ths ebes s ws be hee csmes d mee eseeeves. Wh eed ce e c 3.7 e ce (.) e-ed

0, SEB begs he g Eesbes csed bks.We bs mewk

sk mgeme d hve g sceesbshed deede sk c,ced ss d ced v c-s sed b bx dvcede mdes.

the ceses SEBs sk dc mgeme e bd sev-s, hgh eve sk weess mg

s, exc decs mkg sce,cmm des d ces, d

sec exe dscses.o sk mgeme s csevvg eec he chgg wdd s. Ssb secs e c-ed ssessme ecsmes d e eed he g-em s csmes.

Governance and risk management

OUR ROLE AND APPROACH

The Corporate Governance Report2011 can be viewed at www.sebgroup.com.

Further inormation about corporate

sustainability governance, including the

Corporate Sustainability Policy, is ound

at www.sebgroup.com/sustainability.

ads he Ce Ssb (CS) pc. as cbe,mes e de wh b he Bd b s esbshedcommittees: The Risk and Capital Committee; the Audit andCmce Cmmee d he reme d Hmresces Cmmee.

BoardoDirectors

Mges he bsess wk d bss wh seced dvs, c s c (pceme, reEse, Hr, it, Mkeg, Sec ec).

LocalCSCommittees;Businessandcountrycoordinators;

ProgramManagers

Ech hed dvs, bsess e, g c s es-sbe esg h cves ced d scsded e ccdce wh he CS pc. Emees eexeced c ccdce wh he CS pc.

Managersandemployees

Cdes d dves he ve ssb ged whSEB. ressbe he meme he CS pc s wes eg s gess. Heded b he GHed Ce Ssb d sed b he GEvme Mge.

GroupCorporateSustainability

Gvece, evme d sc sses e vesee bhe CS Cmmee, sb-cmmee he GEC. Ched b heHed G Cmmc. ressbe dvsg heGEC d he execve cmmee. Hs eese m dvss d ke cs.

CorporateSustainability(CS)Committee

Decdes he G ges d SEB's ch Ce Ssb. aves he CS pc. Hed G Cmmc hds he CS essb he GEC.

GroupExecutiveCommittee(GEC)

Governance structure or the corporate sustainability work


11/28


i 009, he deveme secces d s semes wsed. Sx sec ces d hees semes wee m dedb he G Execve Cmmee Feb, 0. the ege vew ke sses d ds secs h esesve m evme d scesecve. the ces hghgh eeve cves, gde-es d sdds h we wshhe cmes we d bsess

wh dhee .B cdg evmed sc cs bsessdecss d dscsss whcsmes, we e bee eqed mge sks d seze -es. o m bjecve s esbsh m cved e-eed dge wh csmes d cmes ss-be deveme we w wkwds mved bsess cces.

Workingwithcustomers

these ces d semes e wbeg memeed hgh SEB. the mkes whee SEB eesd es bsess. the s SEB-bded vesme dsd vesme dcs. the hve beedeveed cs wh ske-hdes, cdg -gvemegss (nGos) d ge cecsmes he ndc d Bc c-es d Gem.

as Je 0, sec ces ds semes e cded heeg bsess evew s we s he ced evew ge dmedm-szed ces. B e-ed,we hve hd e-eed dgeswh me h 30 e ce hsecsmes, d we hve ssessed x-me 60 e ce. i dd we hve

hd ssb dge wh b30 e ce ge SME csmes.

Workingwithsupplierso es sece ssbe sch cde he dc se-

ssessme e d exsgses. We hve s evsed gee se geeme c heessb we exec ses ke egdg evme, sc dgvece secs he bsess.

ImplementationandtrainingDg 0, we deveed secce cse ce execves dbsess dvss he Mech Bk-

g, Bc d re dvss d heke esss. the g d wk-shs m cc he me-me sec ces d ssemes d bsess. ab700 ce execves d he keesss wee cded e-g d/ dedced wkshs,s vvg csmes d nGos.

lkg hed 0 d be-d, w be eseh ces d semes

e hgh eged he bsess, d h bsesses ke secs emxmzed.

Dwd semes d cesat: www.sebgroup.com/sustain-b.

OUR ROLE AND APPRO

B cdg evme d s-

c cs bsess decssd dscsss wh csmes, wee bee eqed mge sksd seze es.

Magnus Carlsson,

Head o Merchant Banking division

Integrating sustainability into our business decisions

Positionstatements

Climate Change Freshwater

Child Labour

Sectorpolicies Arms and Defence

Forestry

Fossil Fuels

Mining and Metals

Renewable Energy

Shipping


12/28


a SEB, we beeve s esse cs csmes eeds d ke -de ch bsess degs.i de be be s csm-es deeg mke evme,we exeded dg d cesed qd bes dg he e. oc s e mg Ees hghes.

SupportingourcustomersSEB sds b s csmes gdmes, d bd. ths ce hs bdmcs, s becme ce whe lh-

s h-ges bk (Ss Bk) ds lv sbsd (Kjbk) weedeced bk. SEB ws chse bhe lh gveme s he sedbk dsbse me h 3b l (SEK7.6b) Ss dess, sed dehe se gee scheme. B ed-e80 e ce he d ws dsbsed. i me h 90,000 czes lvd lh eceved cmes -mes, d SEB wecmed dd50,000 csmes.

i lh, SEB ws seeced b Es& yg d ued ns Deveg

pgmme ce sd bechmk he mc CS bkgcv, g hgh 0. SEB wss ecgsed he ms ssbe bk lv 0.

Evaluatingthecustomerexperience0 mked he secd e g-em Csme Exceece ve whSEB. t mee csmes eeds dexecs ss, we eed cese kwedge he eeds. We

s eed cde seves bee

e.Me h ,000 csme evewswee cdced s sdwh mgge edg d cee edg. nmes gbe s-s mveme, ched deecsme sghs, hve bee deveed.

t mve csme sscd csme sevce we se he nepme , b whch we cdc ve00,000 csme sves . thsgves s bh e wg ssem d se dcs e dec cs he es eqg mveme.

We s g csme sghs hghhe es sves. i Feb 0we ched ew e Csmeisgh p, ce ccess heweh csme m we ghe.

ResponsiblebankingEsg h csmes c d mge he deb s ke cme essbe edg. ths s wh ced decss ws e bsed hecsmes dvd s d e-me bes. o ch es

d ehc mkeg, d we cscs

vd dcs sch s s v mbe

he ex messges.i re Bkg dvs we ced scg mehds d mm ced m geces gsgh he csmes ee cs bee kg decs.

i Swede, hsehd mggeedg gew b SEK 49b. We dvse cs-mes we he sk e d beeed mee sgc hghe e-es es h ds eves. i Swede, wedhee he 85 e ce evege egs, d SEBs csmes cgee bw mxmm ve mes

he hsehd cme. Me h 95 ece he mgge s hve -ves bew 75 e ce. We ce segd csmes eme ccb eqg mss d escs he hsehd deb .

HighstandardsoremployeesF csmes s v h we hvehe b ex he sks vved he degs wh s d h sed ss e e hecsmes eeds d desed sk kgeve. We cs wk wh mvg

sdds emee g, dcdeveme, mkeg d ses s wes e ses sevce cesses.

Wh he Swedsh re dvswe se hghe cmeece eqemes ve dvss h ms ees.theee, dd he eqemeh ve dvss ms hve SwedSec ivesme advss cece (e.g. hhe ms ssess he bsc sks des qes eqed vdedvce he Swedsh seces mke),we vde ve d ce dv-ss wh SEB advs Dm. the

g whch s md sce 00

Responsible selling and marketing

OURPRIORITIESGOVERNANCE

45ce d ve

dvss hve ke g b heSEB advs Dm

What'stheissue?the gb c css hs cesedesse bks be sbe dse d cdc he bsessessb. a SEB, ems es-sb s csmes, m whmhve esed s wh he bsess decdes. We c wh g-em vewhgh bh gd mes d bd. Hghehc sdds e eg he w we d bsess d he behv-s we se.

2011 2010 2009 2008

Emees ed Cde Cdc, e ce 93 93 87 /

Ceed dvss, ve & SME bsess. e ce 00 00 98 90

t csme cms, re bkg Swede 6,348 7,64 / /

Csme cms cmes > Eur 0 000 47 9 65 7

ne Csme ecmmed sce, ve Swe 3.3 .53 7.8 /

ne Csme ecmmed sce, SME Swe .5 6.63 0.58 /

Keyperormanceindicators


13/28


cmses vesmes, eg d xes,

sce, cg d mes. 450dvss k hese gs dg00 d 0.

SEB Es hs ke ed m-vg dvs sevces d csb s 90 ve ce execves. i 0,hs me eggg cmehesvedeveme Fc advs Md-e ce execves, med mv-g he dvs q. the mde w bememeed ce meegs heeBc ces d Swede. i he Bcdvs, ce csme e-shs wee s segheed hgh CS

dvs dge, whee ce execveswee med SEBs CS seg dgCe Execve acdem meegs.

Licenseorinsurancebrokersi e 0, SEB dced cese e sce bkes. the ve s hees cb bewee he mje sce cmes, cdg SEB,d he Swedsh sce emedcmd (Svesk skgsmed-es eg). the se cesgs cese csme ec dsec esec sce

med.

TransparentpricingSEB hs seve es bee he mj Swedsh bk bc dscses dg css e mgges.the ce debe d mss mgcsmes d he gee bc gsbks mkes se cg . We e cs dcg

ce cg mdes d egs sm-

eved e. ths cdes he Ek(Es) cce, whch w cmsesedg, dess, csd, ess dSME bkg.

ManagingcustomercomplaintsWe wecme csmes eedbck,whehe s cmme, sgges cm. We eceve eedbck m csmes hgh ches bhe, e, es, b m, hgh

Fcebk csme sevce d, sce Mch

0, hgh twe csme sevce.We seek esve cm hes, d ed deve hese -cesses he. i we eed dd me ge bck, we vde s essewh 48 hs. i we c esve hecce he s cc, we e-e he cm dedced Csmeres em. Cms e egseed SEBs oe rsk Mgemeim Ssem.

OURPRIORITIESGOVERNA

Code o Business Conduct

SEBs Cde Bsess Cdc, whch

s sed b he Bd Decs,embdes ch bsessdegs, cdg ecs wh cs-mes. the Cde s bsed cevalues: commitment, continuity, mutual

esec d esssm. i hghghsce m sses cveed exs-g exe d e es d scdes secc scs whsebwg cedes, e.g. eg s-sbe vs he Cde.

the Cde s vbe eeve gges

d hs s bee deveed cs-msed e-eg . a SEB emeese execed bde b he Cde hed wk. B e-ed, 93 e ce SEBemees hd cmeed g heCde.

OpennessandmodestBsess gs d eeme e cs-m ws seghe bsess e-shs, d SEB emees e vved

bh he ecevg d gvg ed. i

de ese h we d eceve gve gs eded ece bsessdecs-mkg, he G ExecveCmmee ded ew isc Gs d Bsess Eeme dg0. SEBs behv sh be chce-sed b eess, mde, d bee ms eve be sch e h c shd be see s ecg hebehv he ece meme.


14/28


i s m bee h we- cmesh mge he sks d cse es eed evme,sc d gvece (ESG) sses wcese shehde ve ve me. as essbe we, we sve ceeve cmes we ves b -ecg hem mve he wk whce ssb. We sged heun pces ressbe ivesme(unpri) 008, whch gdes wkwh essbe wesh d vesg.

Howwework

SEB s e Swedes ges sshehdes. as sch, we eded 30aGMs Swede dg 0. i dd, Gem d cm, SEB asseMgeme aG, ced sme40 Gem gee meegs.as ees evme d scsecs, we m execse ecev dges wh cmes, ehedec hgh he ESG em mges, dec v ESG esech vde. i 0, we hd59 dges hs kd.

We sve cbe wh he -

vess whee we hve cmm geds,egdg gvece s we s ev-me d sc secs. ths s e-dm de v unpris EggemeCeghse, whch s m ceedsecc cbve eggemecves.

o excs ce e bsed dheece e cves bs ce es wes. Ex-mes hese e cse ms d-ese dmes. We s vde

Sri ds, whee ESG secs ge

e he seec cmes.

Progressi wk wh essbe weshwe cs eev hemes d cs.i 0, hese hemes wee cmechge, we scc, essbe bs-ess cc zes d -c.Sme exmes wh we dd de herespective topics are:

Climate change: the q d scesg m whe ssessghw we cmes e esdg he cheges m cme chge.

i 0, SEB k he edg e gb pri ve csg mv-g he q cme chge d cmes. tgehe wh 3 hee vess, we cced98 cb esve cmes gbwh bm qe Cb Dsc-se ledesh idex sce (see www.cdjec.e he m) ecge hem mve he cmeeg. the ve sw sgcmvemes he cmes we hddges wh.

Water scarcity: We sed he CDpWe Dscse gmme b c-g he pri ve ecgg

cmes we esve dses

mese d dscse he wemc. ag, he es he vews mesbe mveme hedges.

Responsible business in confict zones:

the SEB ESG em ces exe g wh he un GbCmc d unpri, wkg hwcmes c d bsess cczes d he cmex evmes bee w.

Anti corruption: md-0, he uK

Bbe ac cme ce he uK.ths ecmsses cmes gbed wh he uK. We ccedhe eev cmes Swedshs ssess hw eed hewee he egs. Fheme,we ced pri ve m-g mvg gee secegdg -c meses cmes.

PRIimplementationo vveme he unpri hs -cesed ve he es. We see he pri s

se d m s whe ccgessbe wesh. Fm 00 0, es cesed seve dcs.

Responsible ownership


What'stheissue?Bsesses h cve mge he ev-me, sc d gvece mc he bsess e me be edcesks d css, d c c dseze es. as ge sshehde d e ese ves, SEBseeks egge wh cmes se g-em ve ce. acgessb ms m hemde gve b csmes.

p We w ce ESG sses vesmeses d decs-mkg cesses.

p We w be cve wes d ce ESGsses wesh ces d cces.

p3 We w seek e dscse E SG ssesb he ees whch we ves.

p4 We w me ccece d meme he pces wh he vesme ds.

p5 We w wk gehe ehce eecveess memeg he pces.

p6 We w ech e cves d gesswds memeg he pces.

) the dc whee we hve he ms m mveme s ce , egdg ESG eg,whch s s he ce cs cves.We exec h dc be e wh he hedcs b e-ed 0. We mese esgs sm ss, .e. excdg xed cmed hedge ds sce h s ms eeseve bsess.

2011 2010

Trend Score Median Quartile Score Median Quartile

Governance, policy and strategy () 0.81 0.81 2 0.74 0.79 3

pce () 0.9 0.67 4 0.0 0.6 4pce () 0.80 0.73 0.0 0.70 4pce 3 () 0.87 0.75 0.85 0.75 pce 4 () 0.8 0.59 0.58 0.58 pce 5 () 0.95 0.75 0.73 0.75 3pce 6 () 0.79 0.6 0.55 0.58 3

No. o peers 257 339

SEBUNPRIscore*

*reed M ech e


15/28


Green Real Estate through SEBs German Asset Management business

Responsibleinvestmentmodel

In 2011, we rened our responsible in-

vesting model as a part o the implemen-

tation o SEBs corporate sustainability

strategy. The model consists o ourmain elements:

I. Active dialogue and voting: thed wk wh essbevesmes s cve wesh. ths sdsed he w we wk hgh hem cmmees, hgh vg aGMs, d hgh eggeme whcm mgeme.

II. ESG integration and exclusion: as sg he unpri, we e cmmed ege ESG secs ves-

mes. We d hs pve Eq dpe s, s we s Srieq s. twds he ed 0,we sed jec ege he msm ESG secs msem

eq s, jec, whch w be

gg hgh 0. the SEB secces w vde gdce hs wk.Sce 00 we excde cmes vved he mcg d mkeg cse ms d -ese

dmes m vesmes w bded dcs.

III. Responsible products and sustain-able investments: o ce bse s ged dvese, d we hve cesdgge dcs cmbg he ESGseges excs, sve sceeg,eg d hemc vesmes. omb s cs deve -eg e wh he devemes hedee mkes whee we e ese.

IV. Transparency and reporting: a ce SEBs essbe vesme s-eg s be se skehdes.We e ce gvece

wk d es. o unpri re-g d assessme, descbg wkwh unpri meme, s bcavailable on the UNPRI website (http://

www..g/eg/es.h).

Cme chge d cb mgeg hve dec mc here Ese sec. i s esmed h eese eeses sme seve ece

gb geehse gs emsss, mm ghg, heg d cg, hwe d ve. as cseqece,he sec s cs egss cbmg seges. imved eeg e-cec bdgs s ess cs e-dcs, mkg gee e eevm cmmec s we s egsveesecve.

SEBs Gem asse Mgemebsess s he SEB Gs secsvesme hse e ese ves-me ds. i wks sced w mve ees e wh

ssb ce whe mchg hees eeds d eqemes. Exm-es cves cde cs evewe d ec he s, s wes vesmes evme-edsce. the ecmc bees ece sge bd ve, we e-g css, hghe e cmes d wedeec css.

i 0, Gem asse Mge-me em ched he Cb F

pgmme, whch exmes he heg,cg d eecc csm swe s he cb dxde emss eese ees. the gmme s beed bh exsg e-es d cqs decss.

oe exme he Cb Fpgmme s he e ese Vle rme. the ce bdgws bgh 003, d ws ebshed

cse ce wh he es.as es, he V le s hes bdg i be wded helEED Gd Gee Bdg cece ebshme, dcmeg he bdgsecgc ssb, hgh se cmd w eg css. a exme hs s h we csm ws e-dced b e 80 ece d eegcsm b e 40 e ce.

OURPRIORITIESGOVERNA

1.Activedialoguea

ndvoting

4.

Tra

nspar

ency

andr

eport

ing

3.Resp

onsib

leproductsand

susta

inableinvestm

ents 2.ESGintegratio

nand

excl

usion

Respon

sibleow

nershipandinvesting

Via Laurentina, Rome, Italy (www.sebassetmanagement.de)


16/28


Tackling nancial crime

Fc cme s ge-sce ebem. a SEB, we deve csdebeesces eve s dmgg eecs bsess, csmes d sce.We focus on three key areas: Actions to prevent money laundering and

cg esm. Compliance with government sanctions

gs cm ssecs. Fraud prevention.

Fd eve hs bee SEB ece es, cdg he ch ew d eve seg d

g 9,300 SEB emees 009 0. We e segheg cs cve meses, b evew-g d sses ee he bsesscesses. o ce d cmbg se Sec, Cmce, ie ad,im Sec, Hm rescesd rsk C. the wk gehe seghe d eve mgeme.ths cdes sssg bsess d s- cs bdg d mgd bkg cesses.

FraudpreventionhealthcheckDg 0, evew he gvece

d sks d mgeme whhe Gs m bsess es eses ws deke b ie adem. the evew cded ev he ve deqc he d eve- meses wh SEB. We wed eve he Gs ve gveced mgeme d sk s cm-ed wh bes cce, eg eqe-mes d exe d bechmks.as he d e shwed, sgmeses d eve e ce SEB. the cs e wk cdessegheed gvece ems

ces d cedes s we s e-hceme e-emme sceegcesses.

EmployeeawarenesstrainingEhcg emee weess b deds d cmbg echqes s ke sccess c cme eve. Wevde emees wh gee ded g deedg s. aemees ms ss gee -m-e deg (aMl) e-eg gmme.

KnowYourCustomer(KYC)i de eve d cmb c

cme, e geemes s we scmm meses d es e eces-s. We bde b Ee u egs- aMl d KyC. We ehcedde dgece csmes, dcs dces, whee hee s eceved skh he Bk s sed me degd cg esm.

Financial CoalitionAgainst ChildPornographyWk he Swedsh

Fc C gsChd pgh sbegg ed ess.

accdg he Swedsh ce, hembe cmmec iee ses hsbee edced sgc d hee edcs h he e s becmgcmmec ess eesg cms.the se he C, whch hd0 membes e-ed 0, s jces eve d bsc mes dcmeed sex bse chdehgh he Swedsh c ssem.

Dg he e, we ced

es cese weess b he s-ses. SEB s med scs dseved s he m cc he Swedshce. i nvembe, we hsed he sem- meeg, wh sme 50 gess demees ecevg -deh mm he Swedsh ce, ie, heC seeg g d Ed Chdps d tckg, ECpat. Eec-ve m J 0, we e eeseed he C seeg g hgh Hed G Ce Ssb.


Prevent

Policies andprocedures

Training

ConsultationTargets

Communication and training

Compliance system and audits

Corporate culture, objectives and organisation

Detect Respond Compliance risk

analysis

Whistleblowing

Compliance auditsand due diligence

Investigations

Sanctions

Case management

Remediation

What'stheissue?peveg c cme s hgh bks, gve he mgde hebem d he ssbe cseqeces c d gb ecmes. as mjvde ced, me ssems dhe c sevces, SEB s m e he scees whee weee. i s essb eche ee we seve d he me wehde.

2011 2010 2009 2008

Emees cmeed -me d edc 96 98 89 /

Emees cmeed d eve edc 5 49 43 /

Mkes d ses wh Kw-y-Csme(KyC) cess d scs 9 /

Sscs mke scs (MaD) eed, mbe 35 3 58 43

Bch ce bbees (Swede d he Bc ces) 0 3 /

Cd d css, ndc, SEKm 34. 39 85 0


Fraud prevention model


17/28


i e s ge ce bk d s-se mge we hve csdebe decmc. We w wk gehe wh ces de dve ssbe gwh,ec he evme d cbesve sce. o ew deds semes d sec cesgde emees he dges wh csmes b he e.

Financingalow-carboneconomyWe e cmmed ce he s w-cb ecm wh vve

cg ss. B mvg kw-edge d exese w-cb ech-ges, d b gg he ceh w he bg hese echges mkes sce, we c mke mjcb w-cb e swe s geee ew evees. these ees we ke ses.

oe ms sgc cmecbs s sss ge dsd cmmec e ces hees edce evme .ove he s es we hve esbshedkwedge d cb wh SEB

s w-cb ss d eew-be eeg.

RenewableenergyWe e cmmed cg ew ceech, eeg ecec d eewbeeeg scs. i 0, SEB vdedSEK 7b dedced cg eew-be eeg jecs d mces eewbe eeg eqme. ab80 e ce he cg eewbeeeg eqme mces wee

cceed wd d s eegwhe we ve 90 e ce he cg eewbe we dces wee beeg d wd we.

i 0, SEB ged ve Eur 5m ev s mebdgs Es d lv, esecgeg eeg svgs. o vege,he ced jecs vde 40 e cesvgs eeg cs e bdg. Mebdgs e beg cmee evedwh cmex wk sgc mveeeg ecec.

the mewk smgscees wds w-cb ecmcdes dg cb emss ghsd ceces gee eecc. Wem s ce csmess hs e. We ce vdedvs d sk mgeme s schs wd d e ccs cbemsss ghs d gee eeccceces.

i chsg cb emsss, eve secs. Dg 0, we deveed

( de vbe Swedsh) h vsseshe cb svgs csmes c cheveb sg e-vcg. i dd edcgemsss, hee s s cs svgs cm-ed m hdg vces.

SupportingSMEa sve, emed b BsessEcms dg sg 0, shwedh sm d medm-szed eeses(SME) see ce csme demd evme d sc essbedcs. the beeve hse sses w

becme eve me m hee. these secs ed ec hebsess e d b.

o ce scs wh heSME sec ge m cg eew-be eeg jecs cg deve-me d mcg dcs dechges h ddess wde ge ssb cces. Exmes he cmes we seve e egged cme-ed ege echg,wehe ecsg ss h cb-

Sustainable nance and investments

OURPRIORITIESENVIRONM

What'stheissue?t ddess he m sc d ev-me cheges h he wd ces,ew hkg, vs d csssce e eeded. Bks c m e b ceg css d sssg csmes hessb es. B cdg ev-me d sc cs bsessdecss d dscsss wh csmes,we e bee eqed mge sksd seze es.

2011 2010 2009 2008 2007

Wd Bk Gee Bds me sed scece, uSDb .6 0.3 /

Gee C s, mbe ,500 ,000 ,300 90 /

Gee c s s e ce c s, mbe 50% 50% / / /

Eq pce scs, mbe 0 0 7 6

nmbe Sc ressbe ivesme/ehc ds 5 6 4 4 3

t sses de mgemes Sri/ehc ds,SEKm 4,848 6,008 ,05 6,43 8,38

Sri/ehc ds she sses demgeme, e ce .6% .% 0.87% 0.56% 0.65%


Fcg eewbe eegeqme mces, SEK .b

S %

Wd %

Hd %

Beeg %

Hd %

Wd %

Fcg eewbe wedces, SEK .b

Dedicated nancing o renewable energy projects and equipment


18/28


e edced eeg csm, d

eccg ssems.

ProledoferingsorprivateindividualsF he e mke, SEB es smecme ed dcs. Sce 006 Swede, we e Gee C l cg sbsdsed ees e eves cs h mee evmecec ce. i 0, we vedsme ,500 Gee C ls. i m0, we s ched ew Geelesg dc he Bc mkes,gg vbe esg ems ew

evme ed cs meeg Euevme ce.

GreenBondsi 008, SEB eeed he ssce Gee Bds, wkg cse wh he

Wd Bk s g Gee Bdsse. Sce he, SEB hs sssed heWd Bk d s e he ie- Fce C ssg uSD b Gee Bds (cse 60 e ce gb vesmes uSD 3.4b). these bds d ves-mes ces hgh he wd,d e desged mge cmechge he ee d cmmesd . a he ed 0, 88 vesshd vesed Gee Bds hgh SEB,gg m m pes Fds, leCmes, isce Cmes asse

Mges d Swedsh Mces.Dg he e, we ced

vs eves d sems, mgGee Bds d he evme dsc bees. these cded, mghes, he SSga Gee Bd Smms, heunpri Web Gee bds vbeeve xed cme vess?,he ued ns Gee assemb,d he Evme Fce & CbFce Ceece. i e 0, heGee Bds wee dscssed un

m g, hs me ce wh

inCr, he ives newk Cmersk. Sme 500 se mges muS vess, eeseg sses uSD6, ced. SEB ws eeseed bChshe Fesbg he FcgCe Eeg Sce e. Vs www.sebg.cm/geebds e me.

ResponsibleinvestmentsWe s ssbe deveme beg vesme dcs desged mee ve cces d essbevesme eeeces mg SEBscsmes. asses de mgeme

he 5 ds we e wh scessbe vesme e m ms SEK 5b.

the ds e mged sg cm-b egve sceeg, svesceeg, ESG eg d hemcch. the m-bsed sceeg s hed ms ds, d cmbedwh he ches deedg heeeeces he ces. We s cm eggeme hese dcs,wh he m mvg cm e-mce eed ESG. pese see ge he m.

EquatorPrinciplesi 007, SEB ded he Eq p-ces (Ep), v se gdees

sed b c ss ssess hesc d evme mc gejecs d he he csmes mge hem. Sg c s-s e eqed he pces jec ce des mg me h uSD 0 m.

the pces, whch c cmex ss sch s wes, eees d wse eme

s, hve cbed devegd eg sch ge jecs cc-dce wh gd e cce.

Dg 0, SEB ws vved weve cgs eed de hepces. SEB s ced hecs cess, gehe wh heEq pces assc d hesg bks, egdg ssessme whehe he pces shd s ce s ed seccsses. Shd sch edg eve becded, he mbe SEB scsde he Eps w sgc cese,

de he e SEBs bsess.i ocbe, ed Ep g wsged 30 dvss d ce exec-ves he e em.

OURPRIORITIESENVIRONMENT

USDbnMe sed Wd BkGee Bds sce ce


19/28



Germany:Windenergyto445,householdsSEB ces he cg Gb tech i, e Gems ms

mbs wd m jecs. Gbtech i s e he s cmmecshe wd ms he GemSe, d w hve 80 wd bescbe sevg he eecc e-qemes 445,000 hsehds.

USA:NaturalgasstorageSEB ces he deveme gs sge ed 5mes shwes he o Hb u C, Wmg, uSa. thejec cmses he cves exsg b deeed d gsed sge c, hs e-sg ge she he exsgsce. the se

gs es mbe evme- bees ve he ss es.

3 UK:CroydonstreetlightingSEB hs vded ce pbc pve pesh ece d m 46,000see ghs d see sgs he ld Bghs Cdd lewshm. the ppp jec,whch seches ve 5 es, sexeced cbe beegh se d we cme es he Bghs.

4 Latvia:SolarenergyequipmentproducerSEB hs ced he cmSdbe h hgh vcm

cg echges dceshe sec hvc ve dcg eeg. ths qeme hs bee exed mj eeg cmes.

5 Germany:EnvironmentalapproachinplantexpansionSEB c-ces he exs ew ckg c Heweke K Mesm Dsbg, Gem gehewh KW, gveme-weddeveme bk. De hejecs evme ch, ws be bee m cgv KWs Evme d Eeg

Ecec pgmme. Besdes -cesed eeg ecec, emsss ces, ge xdes ds xdes w be edced.

6 Sweden:GabrielsbergetwindarmSEB hs vded ce bhhe she d he hses he Gbesbege wd mjec h Swede. ocecmeed, he 40 bes hewd m w geee 50 GWh eecc ech e.

7 Lithuania:Gas-powerederrySEB lh hs ssedgees cveg he bgs

uaB Vk Bjs v sk csc he wds gesgs-weed e, MF Bkfd.the es h desg d eceege echg cmbed whchgg m dese gsw edce Co emsss b 5e ce, d eme emsss ces d sh xdes.

8 Sweden:LingboSPWABwindarmi lgb, sed md-Swede,SEB hs vded ce wdm jec cdg hee wdbes wh we 6MW. Fecsed s 0 GWh

.

Finland:IiOlhavawindarmthe i ohv wd m he Fd w sgccbe cese Fshwd eeg dc. SEB hsced egh wd bes he cm tW wh cc 4 MW. the Fsh gv-emes ch ew eed- ssem eewbe eeg sexeced cbe seedebd- wd eeg Fd.

Estonia:Financeboomtoeco-renovationsi 009, SEB Es beg c-e wh he Ced d

Ex Gee Fd Kedex, -vdg ces wh me vbeced cds d we ees me bdg evsh e mmm 5 e ce eeg svgs. the mbe s ved hs cesed m5 s es e 80 0 e. Exeece shwsh eeg svgs 50 ece s chevbe he evs ched hsc.

CleanbusestoMexicoSEB hs bee egged ex cg sme 800 Vvbses Mexc. the ew bses,

he Vv 9700 sees, cmeswh E V exhs eqemesd w ece de, ess ev-me-ed cches.

Estonia:WindenergyinstallationsSEB s mj vde ss-be ce he Bc ces.i he Es mke, SEB cesd 5 e ce he wdeeg ss. i 0, SEBced 9.4 MW ew wdms (wd ks) Es.

Supporting economic progress, environmental protection and social development worldwide


20/28


Reducing our environmental ootprint

i 009, SEB decded edce he Co emsss b 45 e ce, m hebse eve 008. the decs eeced mb ddess bde ge evme sses. Eeg se, ecsm d bsess ve, d heeed geehse gs emsss, ee-se he ms me dec mc es he evme.

SEB dvesed s Gem e bsess e 0. Cseqe, he 008 bse-e hs bee evsed 44,380 esCo, m 50,404 es Co. Cc-e, we hve cmed cmmme

he 45 ece edc cbemsss b 05.

Carbonmanagemento ch ec he evmes bsed he cb mgeme he-ch. We mese cb ,wk edce ve me, cmese he emsss h we c edce

d cce e he m

eqesed b vess, csmes demees.We dw gdce m he Gee-

hse Gs pc cb e-g. We ce cc he Coemsss m es ve whch wehve c, sch s eeg d eeccse w bdgs, e csm- d bsess ve (Sce d 3emsss). We cde he emsss meeve ces, ccg me h90 e ce cme d 98 e ce emees. We e d m- dec evme

qe bss. a secc Cb ChsgCmmee sees d ms he wk edce SEBs emsss.

Carbonemissions:6percento ge 0 ws edce - Co emsss b 5 e ce gshe evsed 008 bsee 44,380es Co. ths ws be cheved bexdg he se eewbe eegsces, chgg veg es dmvg eeg d esce ecechgh SEB. the dvesme Gem e bsess, whch eeseed

e ce he g bsee ems-ss d b 5 e ce he edCo edcs, mde he ge mechegg.

Dese he sgc Co emssedcs h we hve cheved kees, emsss wee e-dced b 6 e ce 0. i , wehve cheved e ce decese

emsss m 008, sgh bew he

ge -5 e ce. ths s exedb ceses bsess ve he Me-ch Bkg d Weh Mgemedvss, whch e exshse d whse cves e cve esve.

F he secd csecve e, SEBws cded he ndc Cb Dsc-se ledesh idex. as he ndcbk, SEB eceved a- s wk whedcg cb emsss.

Energyuseinocesandbranches

Eeg se ces dbches hs decesed b e cesce 008. We hve sccess me-meed wde ge sm eegecec meses bh he cesce h we w e d he dcees h we mge. Cmbed whhe swch eewbe eeg scesmde 009 d 00, cb emsssm eeg csm hve bee e-dced b 5 e ce gs he evsed008 bsee. We w ce wk chge eewbe eeg wheessbe cmbed wh cesg eeg

ecec ces d bches.

Paperconsumptiont e csm wsedced b dd 09

es 0, cesdg ms 7 e ce edc. amg he 0chevemes ges mke Swedec be meed dbe-sded g

OURPRIORITIESENVIRONMENT

What'stheissue?M scess beeve h gb wm-g s e he ms ses hes bh hm d e. Me dme esech emeges, gg h heseed cme chge s cesg dsbs eveve cs s eeded.ahgh he dec evme mc es s med, we hve hebg d d wh wec m .

2011 2010 2009 2008

CO2 emissions by source

Co emsss m eeg csm* ,0 7,545 3,87 3,409Co emsss m bsess ve* 8,76 5,96 ,80 3,547

Co emsss m e csm* ,540 ,5 3, 3,369

Co emsss m cm cs* 3,69 3,74 3,940 4,087

t Co emsss, es 34,590 38,598 47,30 50,404

t Co emsss, es (ese re Gem) 34,590 36,99 4,56 44,380

Co emsss, es / emee** . .3 .5 .3

Eeg csm MWh / emee** 7.3 8.9 7.9 7.

V cb ses chsed, es*** 38,598 47,30 33,388


0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000

50,000

2008 2009 2010 2011

Total CO emissions, tonnes(restate Retail Germany)

* Co m eeg csm hs bee chged m evs es de he se Gem e bsess. Co m veg,e d cs hve , de med emsss. ** Kpis cmbe wh evs CS es de se Gem e.

*** V cb ses chsed he e e emg e. bsee hs bee evsed. oseg des cesd evsed bsee.


21/28


semes csmes,eecc s semes 8,900emees d cesed se he meevme-ed B-s

hsc mgs. these cs cbeSEK 3 m cs svgs, 30 esess e sge d 5 es decese Co. o s eess bch ce wbe ed he sg 0, t.

WaterandwasteSce 00, we hve de-cesed we csm-

b 0 e ce. ths ws m de he se he Gem e bsess,b we s see decese we c-sm e emee. Wse geehs cesed b 36 e ce dg s

e, m de csc wk e m ces. Dg 0, vebch ces beg sd med cesg weess d edce ev-me . ths sd w cedg 0.

GreenITanddatacentresWe Gee it ve sce009, ddessg eeg ece-

c d evme ges ces,

bches d d cees. We see ge mse cs d c-be evme ec whemg sbe it ssems. amgcves 0 ws he s ew, me ece cg eqme m Swedsh d cee.

ths hs cesed we sge e-ecveess, e.g. he she eeg hs c sed cmg eqme he d cee. We s csed cesed seve vs, edcewe d cg css d cb. is eese

echg hs cbed edcghe mbe wed s. SEBsceme cess it ws gded cde Gee it csdes.

BusinesstravelCo emsss m bsessve cesed b 3 e

ce 0. ths ws m de

cesed ve wh he Mech Bk-g d Weh dvss. We e segh-eg es edce cb-e-sve ve. We seek ece vewh wheeve ssbe d cesehe se vde d web ceecg. i0, he se vde d eehe c-eecg cesed b 8 e ce whSEB. Dg he e, mbe sd gdes cese he eve veee meegs hve bee ce.

CompanycarsCo emsss m cm

cs wee edced b 5 ece 0, de he gg s gee cs hgh he c ee. 63.5e ce he c ee wee deemed gee e-ed. the gee c c w be memeed b e-ed 03.


Carbon ofsetting at SEB

SEB s cme cmesed cm- sce 009. We hve se he evses emsss b chsg ceedemsss edcs m jecs de

he K pcs Ce DevemeMechsm emsss edcs ve-ed he V Cb Sdd,VCS d he Cme Cmm dBdves (CCB) Sdd. We seek -jecs h, dd he Co se-g, hve sgc sc d ev-me bees. o vesmes c-b cmes dg 0 med SEK 4 m. ths ws sgcbew 00 vesmes, de he weemsss eve d d he ce emsss ghs. t de, we hve vesedin the following projects:

SolarcookerstotheNingxiaHuiregioninChina(2009and2010)SEBs s cb se jec ws vde s ckes hsehds he ngx H eg he hwes Ch, e he es he c.thgh cb, we sbsdsedsme 7,000 s ckes be sed ckg d we bg, ecg ccsm d me svg 35,000es Co emsss ech e.

TheUchindile-MapandareorestationprojectinTanzania(2010and2011)ths jec, he she hghds tz, vves he ees

degded d seqese cb ems-ss m he mshee. 0 e ce he cb evees m he ess eced ves whch w beehe c cmmes bsed he s es. ths cdes he csc schs d hss d cesedemme eches d dcs. D-g he s mg ed, //00 30//008, he jec veed dssed 39,358 es. o hese ssedes, SEB chsed 36,450 ceds,

b 6 e ce he ssed ceds.

TheMeruandNanyukireorestationprojectinKenya(2011)

the mj Co emsss ses 0 wee mde hgh eesjec ce Ke. the jec e-ges ees seqese cbwh cmm deveme cvesgeg mved ccess d d hece dd sces cmebed sbssece mg. the ev-me bees cde edc s es, cb he mve-me he we cchmes es dehced bdves.


22/28


Valuing our people

lg-em eshs d s cs-e he d bsess, ds he SEB wkg evme. aemees shd ee ved d hveeq deveme. oce ves, cmmme, m esec,esssm d c, gde s d ves, d cse ecmss h ss s wk.

EmployeesurveySEB hs cdced cmehesve em-ee sves me h decde.i 0, d 4,700 emees, ce-

sdg 89 e ce esse e,sweed he Vce sve, cdced he hd me, d he es shwedmvemes mj es cmedwh 009. ths sve ws dee mee sves s vded bee gd-

ce mveme es ked

ve bsess d scecd.thee he ve m es Cs-me es, oe exceeced Ce d ee gehe mke he s ced Vce dex. ths dex hsse m 668 (007), 73 (009) 75(0). the sve ess shwed geweess d cdece he s-eg becme he esh bk he wd. oe exceecews s ce e segh.

Emees ed w emwemed eggeme hgh, d ge mj-, 73 e ce, wd gd ecmmed

ed jb SEB. 79 e cewd ecmmed ed becme SEB csme. ams s m 74 ece vded sve esses essch s ce ce, emee e-ggeme d cdece mgeme.

Roomorimprovementahgh oe exceece ws e segh hee s s m sme mvemes, exme egd-g he se ece s d cesses.as egds csme es, 69 e ce emees se hgh ve sces,

b hs s e mvemes shee e mj deeces bewee sd demes.

n, s h e m hecsme gve we gs whees swkg cse he csmes hve vehgh sces. us h e gd cb- d whee emees cse m ech he s ed ehe csme es hghe.

Increasedengagementthgh he g-wde emee e-ggeme gmme y e SEB we

hve segheed cs csmesgh d cesg he cbmg ee. Dg 0, em-ees d mges wh SEB hve c-ed dges csg ves,hw we mee csme execs dhw we c becme bee cegwh he gs.

i he Bcs, he y e SEB -gmme med s meme he Hme Bk seg hgh sh-g sve exeeces, cmmc-

d ce. a mges SEBEs ssed he g. Hme BkD ws gsed wh ,00 emeescg. the dscssed bsessseg, he e , d ked hebk hgh he ees he csmes.

CustomerinsightportalDg 0, SEB sed cess ce-

e e Csme isgh p, csme sves gheed e ce,whch ebes mges d emees ge cmee vevew he bkscsme sghs. the ws e- e 0.

a e ess cbm, Cec, ws dced M 0. i ebes emees cec wh ceges gb, shekwedge, des d sccess ses.Me h 9,000 ee hve bee cve hs m sce he s d ve3,400 ee ee he se eve mh.

the emee ec wh SEBs mgeme he e s hgheced. i 0 CEo ak Fke-ge hsed chs whee she sweed500 qess gehe wh he membes he G Execve Cmmee.

Cross-collaborationencouragedWe beeve h ee w deve.Emees wh e ecged, ch-eged d ke essb hees deveme, w gw d

OURPRIORITIESSOCIAL

What'stheissue?a eggg, sd d heh wkevme ecges hgh qemce s we s hgh emeessc d . ths s he e-es bh csmes d shehdes.t e s s he eshbk SEB ms c, deve d ehe bes ee s h we c vdehe bes sevce d exeece csmes.

Voice main areas:pecege sve ( ) swes

Customer relations %

Csme cmeece %Bsess cmeece %

Operational excellence %

Cb %Ecec %Seed %

Culture and people %

Mv %accb %resec, vvemed eess %Cmeece & eg %Emee eggeme %

Vision and goals %


23/28


cbe he g-em sccess

bsess. the we-beg emeess esse b em.t seghe css-cb

wh he bk, we ecge em-ees be e ew ss. ide hghgh exsg es, jb vcces e eg bshed SEBs e. add, ecee ds hve bee ged Sck-hm d Gebg dg 0, d sesss e ed 0, Sweded he Bc ces.

SEB hs sced w wkgwh dvd emce d deve-

me. Ech e, emees hve d-ge wh he mge se dvdges, d me deveme, bh whch shd be ged whhe Bks gs d cmeece eeds.ths cess, whch cdes cchg,eedbck d emce evew, s hed dvg dvd e-mce d cmeece deveme. i0, 83 e ce emees sedh he hd hd pemce deve-me dscss d 85 e ce h hehd eceved cscve eedbck he emce.

DevelopmentatalllevelsWe e cmmed cesg he kw-edge d cmeece emees dwe hve -mde gd deveme gmmes d cv-es he dvd, em d gs- eves. We eq d s dvd-s ew ssgmes, sece hghemce edesh ss.

the deveme gmmes cdeg geess, secss dmges dee eves. Dg 0,450 mges wh SEB ced

e he edesh gmmes.i lv, exe g cses weeeded b 3 emees.

OurcompetencemodelWe hgh e cmeeceeeds d we hve sced cess deg d deveg es. Wehve s ce deed wh cmeecemes SEB, d s smmsed cmeece mde (see bve). Dg0, SEB hs memeed Mge

e, descbg seve behv cm-

eeces h hve bee deed s es-se mges hee dee eves.

DiversityenrichesthebusinessWe beeve h dves eches hebsess d ceses he b meevs csme execs. SEB ms ese h eq es dghs e eed evee, egdess gede, ehc g, ge,sex e d h.

a dvese wkce ceses b deve he dcs d sevcesh csmes eed. i s cb-es segheg SEB s cveeme. Dg 0, g ws hed Sckhm 0 Hr ecg secsscsg he ecme cess m dves esecve.

We cve wk de, deved ecge wme ke sess. o ve g s hve

eq dsb bewee gedes

ss, s mge eves. F ss hee ms be es ewm/m mg he cddes. i0, 43 e ce he mges weeeme. 5 e ce cs SEBs bsc edesh devemegmmes wee eme.

Sustainableemployeespes heh, sd wk ev-me d wk-e bce e mcs he we-beg emeesd he b em. the ed ssbe emees, we css d

hece me vbe bsesses.SEB ws ese h we c de-

ve he bes ssbe heh ce sevces emees, whe keeg cssde c he chegg ecmcs we e cg he mme. iSwede, he g-em sckess bsecews dw 0.8 e ce 0; sh-em sckess bsece ws dw .7e ce. ths s he es cve dse ehb cess deve-ed e.

SEB es m dee sevces

d ss emees ded c cds, sch s hme d msevce, e sce, eveveheh ce bees d cm hehsevces. We s d ce sdwk-e bce, exme em-ees Swede wh chde de eghes, d, Gem, emees whede es. i lv, he Ms Wee wded SEB s Fm-edCm.

OURPRIORITIESSO

Mindsetandb

ehaviours

Know

ledge

andskil

ls

Experience

Core

Values

2011 2010 2009 2008 2007

t mbe emees, c -me emees 8,86 0,599 0,835 ,443 ,77

Emee ve, e ce 9.3 0.9 .0 3.8 .

avege egh emme, es . . . 0.9 /

Gede b mgeme e, mges (me/eme) 57/43 56/44 58/4 56/44 60/40

Gede Se mges (me/eme) 77/3 74/6 73/7 75/5 74/6

Sck-eve e, she d wkg hs, Swede .5 .7437 3 3.5 3.9

Emee sve Vce, c e*, e ce 89 / 89 / 87

Emees h wd ecmmed ed wk SEB (Vce), e ce 73 / 73 / 64

Ce Ssb ambssds 640 600 00 / /

* Employee survey perormed every other year



24/28


Investing in communities

SEBs e-eed eggeme ccmmes hs g hs. Sgecmc gwh s wh SEB ees ce bd s bsess. thseqes edced sce d skedwkce vg heh d ss-be evme.

Supportingthenextgenerationo cmm s s deveed mch bd ge egs d c-es. We e deede he we-beg d sks cmg gees; we d s d ee hem

deqe, we m e e.o cmm vesmes cs hemes h we beeve e d-me he deveme heh dsustainable communities: children and

h, eeeesh d ecmcdesdg, evme weess,

d weess. We cmmce es

de he mbe ex gee. Wecs es m mmkes he ndc ces d heBc Se eg.

o cmm vesmes 0 med SEK 54 m xme 0.4 e ce e-x -eg . o dg s vded bhce d m SEBs c bsessesd cdes s eeeesh(SEK 9m).

EngagementthroughpartnershipWe he mj cmm

gmmes esh mde,hgh esbshed eshs. Weee be vved decss wheed hw vesmes c cee ve.the m cmm s sdeced eshs wh bes--css-gveme gss (nGos)d ches sch s he Me Fd-, yg Eeees, SoS ChdeVges, uniCEF d WWF. We m mve he w we mese he mc cb.

SEB ss eeeesh dee eves, m eshs wh

secd schs d veses, seve eeee gss ew sed cmes whch we s- wh deveg d memegbsess des.

SEBNextGenerationSce 006 we e he m ss he Swedsh tes assc. thghhe j jec SEB nex Gee weebe ,000 gs d bs ged 05es he ndc ces devehe e d cee de dcmm wh he s.

a SEB, we ebe emees vee. B eggg c cmmjecs, d ebg emees gevved, we ce SEB s bdcse eshs wh he cmmes whch he ve d wk.

i 0, we ced sme 38 e ce cmm vesmes v

chde d h. We s ecgebh emees d csmes dehgh iee bkg ches db sec ged d-ses.

occs, SEB ces mes hm cshes. We hve se-ecve G ch. o c s -ce ce mes, whe hee s sg k bsess, csmes emees, whe he mgde he dsse s wdesed d hs gbeecs. Exmes cde he sm Es as 004 d he H ehqke 00.

OURPRIORITIESSOCIAL

What'stheissue?Cmes d he cmmes wheehe ee e edeede, s whs gd sce, s gd bsess.We ecgse h hvg sce sv e sccess s bk. idd he e h bsess s he cmmes whee we ee, wes c cmm gss,shg bh me d me d wkggehe wh ce chse esd ee.

Chde d h

Eeeesh

Evme (c. cme cmes)

Weess (ss d ce)

ohe

Economic contribution by theme

%

%

%

%

%

2011 2010 2009

Ecmc cb sc eshs, cdg cme cmesd mgeme css, SEKm 44.8 57.9 30.0

Ecmc cb s eeeesh, SEKm 9.0 5.0 5.5

Ecmc cb sc eshs, she eg 0.4% 0.5% 0.7%

Veeg emees, mbe wkg hs 5,60 / /

Emee c gmme hgh Me, mbe 75 33 380

nmbe chde/h eched b s 30,800 / /



25/28


Our support or the next generation

OURPRIORITIESSO

Strengthening children and youth

OferingyoutharolemodelWe c-ee wh Me, degged -vece d dg-eve- cves mg h. Sce 00,ve 500 hs m Swede, lh,Es d lv hve ced mesh gmme wh 500 mesm SEB. i 0, SEB gsed gehewh Me lh r dsgg whch sed SEK 380,000. SEB em-ees se b 4,800 hs gehewh he meees.

SupportingchildreninsheltersSEB hs bee egged ch es he Bc ces, g sece he ex gee d hewdesed sc bem chdewh e ce. i Es, weded he SEB Ch Fd 005,cmmg ds e es. td s he ges d he c.Fdsg cmgs e gsed wce e. i 0, he cmg H eesed Eur 34,500 vde ew s shes chde shees.

Improvedliteracyandreadinghabitsthe ve rm red ms deve- ec sks d edg hbs mgsch chde deveg ces.i 0, new yk ce ded$,000 hve edg m b m sch Bhw id. Wes he b b vdg bksd g he bs d eches cee eggg e sces. We sged d dewe rm reddse gehe wh csmes dhe bsess es whch geeed

uSD 70,000.

Supporting entrepreneurs and people with aspirations

Anentrepreneurialspiritas he m ss Es & ygSwedes Eeee heye wd, SEB seeks h dvd-s wh hve b sccess bsesseshgh v, ecmc gwh,ge, esevece d hd wk.We hve bee he m ss sce005. SEB s ss he Bsess p

tme lh. the ves me ecge eeeeshmg g ee wh mb deve he sks d s he wbsess.

Youthandbusinessstart-upsi 0, we exded c-ewh ug Fegsmhe (yg ee-eesh) gs h wks ce eeeesh heSwedsh edc ssem. Wh s-, -me s hs bee eced d-g 0 deve es wh schs he Sckhm e. F seve es,

SEB hs bee he m ss ajjh(he B Chse), wde Escme d tV shw d he msvve bsess des d sg eeees. i lv SEB s-ss sm cme d tV shw,Fms nsms (Cms sece).

Promoting environmental awareness

WWFandtheEarthHourCampaignSEB s e wh WWF sce he980s. i 0, we ced he

wdwde Eh H Cmg hehd e. We swched he ghs m bdgs vs mkes dved csmes d he gee bc Eh H gged cce Sckhm, esh wh WWFd the Sckhm Cce H. We sc-gsed he Eh H Ceece Sckhm h csed ssbeces d he bee pve pbcpeshs.

TheOxygeneCampaigntgehe wh lvs Se Fess, weched -lv ee g

cmg 00. ps 800 schs, 30e ce he d he mj SEBs emees, ced d edees. Whe he cmg ws cmeed 0, ve 4.3 m ees hd bee edd me h 500,000 seed gs weeegsed he webse www.skbeks.v.the cmg ged ecg bege he bes ecg d evmeec cmgs Ee (EeExceece awds.)

BalticSeaActionGroupi Fd, he Bc Se ac G(BSaG) hs bee ded ecge

ccee c sve he Bc Se. sveeg ses, sme 60 cmes,gss d dvds e cm-med deve ew gee echg,esbsh esech jecs, he seweess ec. SEB vdes dg BSaGs sece d s d e.the ves he 00 BSaG smmws ceebed SEBs Hesk ce e 0, edce b he Fshpesde d pme Mse.


26/28


Financialliteracythe gee bcs b desdc mes s m. i ws csmes mke me med -c decss d seghes sce.

a SEB, we she exese v-s ws. o Che Ecms, Hsehdecmss d he exes eges he med d egges whcsmes ve ms. SEBseq, xed cme d FX secssec wh csmes d bss.o vege, SEB exes wee qed evewed med hee mes week

Swede 0.We ced mke cesgms sghs vbe hegee bc. oe exme s he ndcok e, bshed mes eb ecmss. Dg he e exes bshed sme 40 es, ge-g ve dvds, exes, med, dhe skehdes sce.

DevelopingourtechnologySEB hs bee e d ew ech-g sch s he iee mke csevces me ded csme

eeds. SEB ws mg he s bks dce iee bkg ve dce csmes.

as evvg c-cess d eg v he iee, we edevg csdebe esces mbeccess. Smhes, mbe hes he me dvced cmg bd cecv h cemhes, e chgg he w csmesw ec wh s.

td, smhes se d

es cmes, d mbe hes

e sh execed be he m c-cess he iee. We e csmes vs ms mbe ccess SEB, hgh phe, pd d addcs.

LaunchoneweaturesWe dced Mbe Bkg s e s00, b he sevce dd e ke 00, whe we ched phe d, e, add . We hves dded mbe ew ees, schs he b sc vces c.Gwh hs bee bed execs,

wh mbe g-s cesg m 6,000e mh 00 m e mh e 0. i M 0, we chedtwe cmmcg wh csm-es Swede, d lv SEB ws he bk whse csmes cd cqee-sge hgh SEBs iee bk.

i Es, we ceed he mbe bk-g s d he ew iee Bk Bsess, dc mvg ccess bkg sevces. Bh ss e c-e edg ems edge echgd ese se, ccdg csmesves.

We hve eeed he se se-sevce bkg ches d e/ee-he csme sevce, mkg ese csmes ech s. i Swede, eehe csme cee mees csm-es me h 0 dee gges,cdg Hd, pjb, pes, tkshd ud.

FinancialservicesorallHsc, SEB hs deveed vss ce bkg csmeswh sec eeds. a gd exme s he

sec dgss, djsed vs- med.

We e vved mbe -

ves mke c sevces vbe ee mkes, egdess ecmc sdg, ehc g, dsb he cs. SEB c-ees whEes ps oce whch cdes me h00 s ces ve Es.

We s eeees wh eg bckgd, hgh cb wh iFS, he ieEeee assc Swede, dalMi, bc cm chged whmg gwh sm d medm-szed bsesses.

Access to nancial services

OURPRIORITIESSOCIAL

$

What'stheissue?access ce s cc ecmccv. a essbe bk mkes s se-vces vbe ee, egdess ecmc sdg, ehc g, dsb he cs. o g s seve csmes wheeve d wheeve hedese. B shg secs kw-edge, we emwe ee mke memed c decss d c-be bee cg scees.

Mobile Bank o the Year

i 0, SEB ws med Mbe Bk he ye b he Swedsh mgze Mb.the bedh SEBs sevce eg dhe ssb c sc vceswee meed he wd mv.the we ws seeced bsed essb se gs.

SEB meeting places and customer interaction 2011

Bch ces 366

iee bk, mbe vss 55 m

Mbe bk, mbe vss 8.4 m

teehe bk Swede, mbe cs .5 m

Fcebk, mbe vss 00,000

le sce emedes d bkes ,00

Exe es ve d SME, Swede 30

resech es ecmc deveme 0



27/28

Cygh skndnvk enkdbnkn AB, 2012. a gh vd.N h ucn y ducd, d n vy, nd, n ny y ny n, cnc,chnc, hcyng,cdng, hw, whuh wn n skndnvk enkd bnkn AB.

Pleaserecycle me!W k u cuncn hvn c n yu u n n h n-vnn. W h cn n d nd .th cd wh cnn 65.4 g Co-quvn nd duc, cn-dng . kg Co quvn . th cd nng cny c cnd nd h iso

4 nvnn ccn. iyu n ng hv u h , cyc .

th FsC g dn ducwhch cnn wd w-ngd cd n cc-dnc wh h u h Fswdh Cunc.

omX Ges suny swdn indx Ndq omX/Ges

omX Ges suny Ndc indx Ndq omX/Ges

Ndc suny s ehx sri adv

Ftse4Gd Ftse

eCpi indc eCpi

stoXX G esG ld indc stoXX

eh eXCelleNCe invn rg Fu eh

CDp W Dcu

Cn Dcu pjc (CDp) 8

pnc rn invn (pri) 8

UN envnn pg Fnnc inv (UNep Fi) 7

UN equ pnc 7

UN G Cc 4

International commitments Adopted/signed

Cc Wdck W Hd Gu C suny

thn: +46 8 763 5

e-: c@.

inn: www.gu.c/uny

Head ofce

p add: se-6 4 sckh, swdn

Vng dd: Kungdgdgn 8, sckh, swdn

C gn nu: 53-98

Contact us

Customers

b nk h y, en, lv nd swdn th bnk

b cn nh nk n swdn p

b Ch mngn n h Ndc nd bc gn euny

sme nk h y n swdn pv af

b pv bnk n h Ndc gn th bnk nd pn Wh mgb nk k ngn, Ndc gn G Fnnc

m d cn cd , en epsi bc

b nk, lv emea Fnnc nd euny

Employees

m cv y, lhun V n & CV l:t

4h y, yung n uvy, swdn Unvu

nd y, yung n uvy, en Unvu

ang t dd y, lv CV mk lv nd Wkngdy lv

t y wd, Gny CrF inu

Sustainability

Ndc Cn pnc ldh indx Cn Dcu pjc

Gd Cgy lv suny indx inu suny nd C. n.

seb en 5h n enn suny indx Fu enn C suny

seb lv, nk wh hgh un n lv tNs tri*m

Awards and recognitions 2011 Awarded by

Sustainability indices Index provider


28/28

About SEBseb nnc vc gu. W f nnc dvc nd vc nd

un n swdn, en, lv nd lhun. in Dnk, Fnnd, Nwy nd

Gny w hv ng cu n c nd nvn nkng. W hv n cv

n cy, ung nnvn nd gwh nc . W n n cun nd

hv u , y. seb gnd h UN G Cc n , hugh whch

w cd ng hun gh nd dcn u ndd, cng h

nvnn nd wkng gn cun.

Our responsibilityW knw h h wy w c fc h wd n whch w . i u ny

k u h w d un n n hc nd un wy, ndng u cu

nd nd cng nd h nvnn. by ng w-ngd nd

cny, w cn u u uc, , ny nd knwdg u cnu

cy.

th n u cny un cv. i cv u nn-nnc

nc : hw w gvn nd ng u un ny c vu

u khd. ou cn n h cu d cx qun nh g un gnd.

Eight priorities guide our work.

W knw h wk w nv nd.

V u: www.gu.c/uny

Cnc u: [email protected]

Documents

SEB's Corporate Sustainability Report for 2011