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Run SAP Implementation Partner Program Guide 2011 ADOPTING THE RUN METHODOLOGY INTO YOUR SAP® IMPLEMENTATIONS
RUN SAP IMPLEMENTATION PARTNER PROGRAM GUIDE 2011
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TABLE OF CONTENT
1 EXECUTIVE SUMMARY ................................................................................................................... 3
2 THE RUN SAP METHODOLOGY ..................................................................................................... 4
3 RUN SAP IMPLEMENTATION CERTIFICATION: WORKSTREAMS ............................................. 5 3.1 Joining the Run SAP Implementation Partner Program ..................................................................... 5 3.2 Train/certify people ................................................................................................................................. 6 3.3 Adoption of Run SAP Methodology ...................................................................................................... 7 3.4 Business Development .......................................................................................................................... 8 3.5 Audit, Certificate & Logo ........................................................................................................................ 9
4 BENEFITS OF THE RUN SAP IMPLEMENTATION PARTNER PROGRAM ............................... 10
5 ANNEX 1 ......................................................................................................................................... 11
6 ANNEX 2 ......................................................................................................................................... 12
Run SAP Implementation Partner Program Guide 2011
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1 EXECUTIVE SUMMARY
The foundation for business process availability is laid in the technical implementation of the solution that
supports the business process and that solution‟s end-to-end operation. Business process availability, however,
is not merely a function of the underlying technology and the application. Availability hinges on how that
technology is first implemented and then supported day in and day out. Functional and technical project teams
must work in concert – not in a vacuum.
The Run SAP methodology provides a proven methodology to enable you to optimize the implementation and
ongoing management of the end-to-end solution operations. End-to-end Solution Operations Standards are the
key to customers‟ success for efficiency, business process availability, transparency, and reduced total cost of
operations. The Run SAP methodology creates a standardized and proven implementation method for end-to-
end solution operations.
In many implementation projects, the technical and functional parts of the implementation operate as two
separate projects. The two parts of a typical implementation and operations project are nearly equal in terms of
complexity, effort, and resources. However, the functional and technical implementation teams have different
target groups; the functional departments and the support organization, respectively.
In many cases, the functional and technical implementations are delivered by different service organizations and
by separate project teams operating with separate budgets. And most organizations do not have a formal plan in
place to guide the handover from the implementation team to the support organization.
SAP has a vested interest in ensuring that every support organization can successfully run the business systems
that support the business processes. With Run SAP, the SAP® Active Global Support organization has taken
steps to define a clear, shared methodology for the ongoing management of the end-to-end solution.
Run SAP Implementation Partner Program Guide 2011
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2 THE RUN SAP METHODOLOGY
The successful implementation of a solution depends on the integration and management of business
processes, as well as software and system components. Today business processes extend across different
systems and components inside the same organization, and across different organizations. This complexity
requires a comprehensive solution management concept with an end-to-end operation for your solution and
processes.
Therefore, you need the SAP standards for solution operations to run SAP solutions, as well as the methodology
for the implementation of those solutions. The Run SAP methodology provides a methodology to enable you to
optimize the implementation and ongoing management of end-to-end solution operations. The focus is on
application management, business process operations, and administration of the SAP NetWeaver® technology
platform.
1. SAP standards for key solution operations within a company‟s business and IT units
2. Road map of Run SAP to implement end-to-end solution operations, including Best Practices of how to
implement end-to-end solution operations for different SAP solutions.
3. End-to-End Training and Certification Program
4. SAP Solution Manager application management solution, acting as a collaboration hub, providing
functional support via role-specific work centers in which workflows, Web-based inboxes and launch
pads are bundled
5. End-to-End Solution Operations services to leverage SAPs experience for the technical set up and
utilize comprehensive knowledge transfer of SAP expertise
The Run SAP Roadmap will enable you to define the scope of the operations to be implemented, prepare a
detailed plan, set up the operations and run your SAP Solution. Moreover, it helps you to find the right strategy
and tools to implement your End-to-End Solution Operations.
With Run SAP you are able to
leverage standardized and proven methodology based on SAP‟s 35 year experience with 95,000 +
customers
ensure a high level of standardization and quality for support and operations procedures
benefit from up-skilling and comprehensive knowledge transfer on how to „run‟ SAP centric solutions
Ensure the successful implementation of your solution operations end-to-end to realize its invaluable
benefits
Run SAP Implementation Partner Program Guide 2011
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3 RUN SAP IMPLEMENTATION CERTIFICATION: WORKSTREAMS
3.1 Joining the Run SAP Implementation Partner Program
In order to become a member of the Run SAP Implementation Partner program you must be an SAP Services Partner. The next step in the process is to contact your Active Global Support Partner Manager or send your inquiry to the Active Global Support Partner mailbox @ SAPAGSRunSAPpartner@sap.com. Once you have expressed interest to participate, an Active Global Support Partner Manager will contact you to develop the certification path and further explain the necessary criteria for partner organizations to become certified in the Run SAP methodology. For the period of certification no costs will be applicable. Consultant training required for this program and associated costs will not be waived and will be delivered through SAP Education.
Run SAP Implementation Partner Program Guide 2011
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3.2 Train/certify people
Partner must have SAP certified Support Consultants in their SAP Practice in accordance with the general
applicable certification standard and requirements set by SAP. There are a specific number of certified Support
Consultants required for each partner, depending on the planned Run SAP Implementation Partner status. A
global certification requires the partner organization to be locally certified in three countries across three regions.
To view the current trainings scheduled for the E2E courses, please visit the SAP Education site at
www.sap.com/services/education. To provide an alternative for certification, consultants can take the exam
only portion of these classes at Pearson Vue centers located around the world. To locate a test center near you,
schedule an exam, or to view all available tests, please visit www.pearsonvue.com/sap.
The partner is also required to develop their own Run SAP practice and to develop/maintain the skills associated
with the Run SAP methodology. Training plans are required to be present at the time of the certification audit to
adequately define the up-skilling of existing partner resources on the latest releases of the SAP Solution
Manager application and the Run SAP roadmap. The Run SAP certification process will examine how each
partner defines their success in developing their Run SAP practice. Each partner will provide their own metrics
on defining what will make their Run SAP practice a success with the exception of the customer reference
targets.
Run SAP Implementation Partner Program Guide 2011
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3.3 Adoption of Run SAP Methodology
The goal of the Run SAP Implementation Partner program is to ensure the widespread adoption and
implementation of the Run SAP methodology and its end-to-end solution operations standards. The
implementation of end-to-end solution operations project should be managed as any other implementation
project, including the functional and technical aspects. The partners will be required to demonstrate their
capabilities of incorporating the Run SAP methodology into their own implementation standards. Each partner
will utilize the Run SAP roadmap when adopting the Run SAP methodology. The roadmap for Run SAP is
structured on a time axis and guides SAP professionals in key phases. Key phases are the scope definition of
the future operations processes, the preparation of a detailed project plan, the implementation of the processes,
and finally the operation and optimization of your SAP solution. The Run SAP roadmap includes work packages
similar to the ASAP methodology, each containing best practices, accelerators, and guides to implement the
end-to-end solution operations standards. Each partner will be required to strategically integrate the key phases
of the latest version of the Run SAP roadmap into their own implementation phases of an SAP solution. The
assigned Partner Manager will share best practices with the partner, which explain how the adoption can be
done
Below are the primary phases of the solution operation standards to be implemented as part of the Run SAP
methodology.
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3.4 Business Development
The third element of the certification criteria includes business development activities. To ensure alignment of
the Run SAP message to the market, partners will need to present their service offerings based on Run SAP.
The goal is to ensure our partners are successful in positioning Run SAP effectively to the market. Our partners
will need to present their business development strategies and how they will go to market with Run SAP. These
strategies can include target market, industry segments, and communication channels. Communication channels
are an important vehicle to understand how our partners will message Run SAP. Such channels can be webinar
sessions, presentations at ASUG meetings, or SAPHHIRE presentations. The partners should be able to identify
how they will position Run SAP and the channels they utilize. Additionally, the partners should provide targets
they plan to utilize for measuring the sales activities involving Run SAP. Targets to be reviewed can include
revenues, number of customer wins, and pipeline growth.
Run SAP Implementation Partner Program Guide 2011
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3.5 Audit, Certificate & Logo
All partners must pass the Run SAP Implementation Partner certification audit as summarized in Annex 1 hereto
and any re-certification audit conducted by SAP. A first audit shall be carried out after the partner has certified
the required number of role based SAP Support Consultants as described in this Program Guide. A checklist will
be provided to the partner to document how it has satisfied the criteria relevant for the certification.
The partner manager will use the completed checklist as a guideline for questions and feedback during the audit.
Typically, an audit web session will be scheduled, one for each of the three work streams. For the Adoption work
stream, for example, the partner is expected to show how it has adopted the Run SAP methodology into its
existing implementation methodology. The partner would show this from the actual system, pulling up real
documents and describing how they are used in their implementation projects. PowerPoint slides may be used to
guide the web session, but will not be enough for demo purposes. In case of incomplete information or
outstanding questions, the partner manager may request that the partner provide missing information and/or
updates to partner documents within a certain timeframe.
After passing the audit, the Run SAP addendum will be executed and the certificate, logo, and branding/usage
guidelines will be sent to the partner. SAP will ask that the partner complete a reference slide and the partner
name and logo will be added to the relevant SAP partner websites.
The date of the audit will be the relevant date for the certification period. Certification in Run SAP implementation
is granted for one year. If the partner becomes initially certified in the first half of a calendar year, the certification
period lasts until June 30, year + 1. If the partner is initially certified in the second half of a calendar year, the
certification period lasts until December 31, year + 1. Subsequent certification period (“recertification”) is one
year, ending on either June 30 or December 31. Please refer to Annex 2 for additional details on this process.
SAP reserves the right to update the (re-)certification criteria and requirements. SAP will conduct a
(re)certification audit yearly after initial certification. The partner and SAP will agree to specified dates and times
of when a (re)certification audit will occur.
Run SAP Implementation Partner Program Guide 2011
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4 BENEFITS OF THE RUN SAP IMPLEMENTATION PARTNER PROGRAM
To ensure the continuous operation of your applications, you must provide comprehensive support that manages
complexity, risk, costs, and resources. Given the complexity of today‟s IT environment, typically running
heterogeneous software in a highly distributed landscape, managing individual applications has become
increasingly difficult.
By implementing SAP end-to-end solution operations, IT organizations and business process experts will
achieve greater efficiency, transparency and security in their application management.
Run SAP provides a proven methodology to optimize the implementation and ongoing management of End-to-
end Solution Operations with focus on application management, business process operations and SAP
NetWeaver administration.
The Run SAP Implementation Partner program may enhance the partners existing SAP implementation services
portfolio by offering these exemplary services:
SAP Solution Manager Assessment and Scoping
Design of Operations
Change Request Management services
SAP Solution Manager Diagnostics
Business Process Automation
Consultants who are certified in the end-to-end solution operation standards will provide the necessary support
strategy concepts customers are seeking to standardize their processes and lower their TCO. Participation in the
Run SAP Implementation Partner program includes best practices and training and certification to help your IT
and business process experts manage complex IT landscapes and better implement enterprise service-
orientated architecture strategies to optimize the performance of SAP solutions end-to-end. Members of the Run
SAP Implementation Partner program will be invited to the Active Global Support Run SAP Partner
Communication sessions. These sessions provide insight to the latest developments on Run SAP and SAP
Solution Manager content provided by SAP experts.
In addition to the benefits outlined above, once the partner satisfies the requirements to become a Run SAP
Implementation Partner, the partner will be able to carry the Run SAP certification logo for their marketing
collateral.
Run SAP Implementation Partner Program Guide 2011
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5 ANNEX 1
Run SAP Implementation Partner – Certification Criteria & Audit
Run SAP Practice Development
Obtaining the required number of SAP certified Support Consultants
Obtaining the required number of local certifications (in case of a global certification)
Develop Training Plans
o Partners to provide training plans to ensure consultants are trained on the latest SAP Solution
Manager release and Run SAP roadmaps
o Increase the amount of certified consultants within partner Run SAP practice
Develop Run SAP services portfolio to ensure services are aligned with the Run SAP methodology
Determine Key Performance Indicators to manage Run SAP practice development
o Partners to develop and provide metrics to ensure the success of the practice
Run SAP Business Development
Partner will develop business development content and materials for review
o Ensure proper alignment of the Run SAP messaging to the market
Provide target markets and revenue goals for the Run SAP practice
Provide communication methods on positioning Run SAP
o ASUG, SAPPHIRE, webinars, customer success stories
Run SAP Adoption
Partner to demonstrate ability to strategically incorporate the Run SAP methodology into their
implementation methodology/standards via their own tool or database that contains their implementation
methodologies.
o On site demonstration or remote demonstration provided by partner to review the incorporation
of the Run SAP methodology into partner‟s SAP implementation methodology.
Develop additional content to support the Run SAP methodology, particularly the end-to-end solution
operation standards
Partner to provide documentation of demonstration
Run SAP Implementation Partner Program Guide 2011
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6 ANNEX 2
Run SAP Implementation Partner – Re-Certification Process
Run SAP Implementation Partners who will have their certification expire in 2011 will need to go through another
certification process in order to maintain their certification status. The existing Services Partners certified in the
Run SAP methodology will need to satisfy the requirements as outlined in Annex 1 of this Program Guide.
Global Partners
Partners, which have to be re-certified as Global Run SAP Implementation partners need to fulfill the
requirements for the initial (global) certification:
o 3 local certifications across 3 different regions
o min.120 trainings/certificates
In addition to those requirements, partner will also be required to provide
– 2 new customer external value statements
– or 2 success stories
o can be based on the Run SAP methodology,
o the end-to-end solution operations standards and/or SAP Solution Manager
o success stories/quotes should contain measurable improvements in your customers‟ operation
efficiencies
– or 2 Webinars organized by the Run SAP team with partner and one customer presenting
o can be on the Run SAP methodology,
o the end-to-end solution operations standards and/or SAP Solution Manager
for every local re-certification. Global partners have to provide the same for every of the 3 locally certified
countries even if they were initially certified in 2011.
Your Active Global Support Partner Manager will provide you with the exact guidelines for this requirement.
Existing Partners will need to satisfy the certified resource requirements before any audit will occur on the
adoption of the Run SAP methodology.
A Review of the Business Development Plan including the evaluation of KPI achievement and a review of Go-to-
market activities (Partner to provide Marketing material, overview on events etc.) will also be part of the re-
certification process.
The re-certification process should be coordinated at least two months in advance to the date of your expiration
of existing certification.
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