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R I S K M A N A G E M E N T

H U M A N R E S O U R C E S

B U S I N E S S D E V E L O P M E N T & P R O C U R E M E N T S E R V I C E S

9/17/2012 Budget, Finance & Audit Committee Briefing

FY 2010-11 ICMA Benchmarking Results

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ICMA Center for Performance Measurement

9/17/2012 Budget, Finance & Audit Committee Briefing

Purpose: To help local government improve the effectiveness and efficiency of public services through the collection, analysis and application of performance information

150+ local governments in US and Canada 5 largest participating jurisdictions: Miami-Dade County,

Phoenix, Nassau County NY, San Antonio & Dallas ICMA outlines specific measures in data collection

templates and annual reports Dallas has full access to all participants’ data after it has

been reviewed and approved by ICMA staff

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City of Dallas & ICMA Benchmarking

9/17/2012 Budget, Finance & Audit Committee Briefing

Departments compiled and submitted data in 16 of the 19 service area templates Areas Include: Code Compliance, Library Services, Parks and

Recreation, Permits Land Use and Plan Review, Police Services, Procurement, Risk Management, Solid Waste, Facilities Management, Fire and EMS, Fleet Management, Highway and Road Maintenance, Housing, Human Resources, Information Technology

Areas not reported: Sustainability, Youth Services, Obesity

Today’s presentation covers results of departments that fall under Budget, Finance & Audit Council Committee Results of Dallas performance over time Results of how Dallas compares with other participating jurisdictions

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R I S K M A N A G E M E N T

ICMA Benchmarks

9/17/2012 Budget, Finance & Audit Committee Briefing

5

Dallas: FY10 - FY11

Total Property Losses versus Average Expenditure per Loss

9/17/2012 Budget, Finance & Audit Committee Briefing

532 536

$9,772.84

$12,009.11

$0

$5,000

$10,000

$15,000

$20,000

$25,000

$30,000

500

510

520

530

540

550

560

570

580

590

600

FY 2010 FY 2011

Av

era

ge

Ex

pe

nd

iture

Pe

r Lo

ss

Nu

mb

er

of

Pro

pe

rty

Lo

sse

s

6

Dallas: FY10 - FY11

Number of Workers Compensation Claims versus Expenditure per Claim

9/17/2012 Budget, Finance & Audit Committee Briefing

2046

1823

$5,132.19

$5,439.91

$0

$1,000

$2,000

$3,000

$4,000

$5,000

$6,000

0

500

1,000

1,500

2,000

2,500

FY 2010 FY 2011

Ex

pe

nd

iture

pe

r Cla

im

Nu

mb

er

of

Wo

rke

rs C

om

pe

nsa

tio

n C

laim

s

7

Dallas: FY 10-11 Comparative: FY 11

9/17/2012 Budget, Finance & Audit Committee Briefing

15.54

15.18

14.6

14.7

14.8

14.9

15

15.1

15.2

15.3

15.4

15.5

15.6

FY 2010 FY 2011

10.73

11.71

12.37

13.05

15.18

0.00

2.00

4.00

6.00

8.00

10.00

12.00

14.00

16.00

Workers Compensation Claims Per 1,000 Residents

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Dallas: FY 10 - 11 Comparative FY 11

9/17/2012 Budget, Finance & Audit Committee Briefing

$10.50

$9.92

$9.60

$9.70

$9.80

$9.90

$10.00

$10.10

$10.20

$10.30

$10.40

$10.50

$10.60

FY 2010 FY 2011

Mil

lio

ns

$7.52

$9

.92

$12.33

$12.58

$16

.22

$0.00

$2.00

$4.00

$6.00

$8.00

$10.00

$12.00

$14.00

$16.00

$18.00

Mil

lio

ns

Workers Compensation Claim Expenditures

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Safety & Loss Control – Training Hours Provided (FY 11)

9/17/2012 Budget, Finance & Audit Committee Briefing

51,072

8,571

1,245

0 10,000 20,000 30,000 40,000 50,000 60,000

Dallas

Fairfax

San Antonio

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H U M A N R E S O U R C E S

Budget, Finance & Audit Committee Briefing 9/17/2012

ICMA Benchmarks

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Dallas: FY 09 - 11

Number of Jurisdictional Employees (June 30)

13,478

14,004

13,338

13,000

13,200

13,400

13,600

13,800

14,000

14,200

FY 2009 FY 2010* FY 2011

9/17/2012 Budget, Finance & Audit Committee Briefing

* FY 2010 Employee count is higher due to summer programs which increased the number of temporary workers

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Dallas: FY 10 - 11

Turnover Rate 7.34%

6.32%

0.00%

1.00%

2.00%

3.00%

4.00%

5.00%

6.00%

7.00%

8.00%

9.00%

10.00%

FY 2010 FY 2011

9/17/2012 Budget, Finance & Audit Committee Briefing

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Dallas: FY 09-11 Comparative: FY 11

9/17/2012 Budget, Finance & Audit Committee Briefing

460

430 430

200

250

300

350

400

450

500

FY 2009 FY 2010 FY 2011

430 496

867 906 1,004

1,249

0

200

400

600

800

1,000

1,200

1,400

Number of Job Classifications

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Ratio of Centralized HR FTEs to Total FTEs

9/17/2012 Budget, Finance & Audit Committee Briefing

1.14%

0.81%

0.69%

0.64%

0.53%

0.53%

0.53%

0.51%

0.00% 0.20% 0.40% 0.60% 0.80% 1.00% 1.20%

Portland

Kansas City

Fairfax

Austin

Arlington

Oklahoma City

Phoenix

Dallas

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Average Sick Leave Usage Per 1,000 Scheduled Work Hours – All Employees

9/17/2012 Budget, Finance & Audit Committee Briefing

29.32

32.01 32.02

34.38

35.51 35.64

20

22

24

26

28

30

32

34

36

38

Austin Portland Dallas Arlington Oklahoma City Phoenix

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B U S I N E S S D E V E L O P M E N T & P R O C U R E M E N T S E R V I C E S

ICMA Benchmarks

9/17/2012 Budget, Finance & Audit Committee Briefing

17

Dallas: FY 09 - 11 Comparative: FY 2011

Budget, Finance & Audit Committee Briefing

$19

1.26

$10

4.0

8

$112

.14

$0

$50

$100

$150

$200

$250

Dallas San Antonio Fairfax

Mil

lio

ns

Dollars awarded to M/WBE Businesses

$177.5

4

$15

4.4

7

$19

1.26

$0

$50

$100

$150

$200

$250

FY 2009 FY 2010 FY 2011

Mil

lio

ns

9/17/2012

18

Dallas: FY 09 - 11 Comparative: FY 2011

Budget, Finance & Audit Committee Briefing

2,834 3,218

6,570

7,999

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

9,000

San Antonio

Phoenix Fairfax Dallas

Number of Purchase Orders

19,534

11,355

7,999

0

5,000

10,000

15,000

20,000

25,000

FY 2009 FY 2010 FY 2011

9/17/2012

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Q U E S T I O N S

9/17/2012 Budget, Finance & Audit Committee Briefing