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Presented by:-Presented by:- Anshul GoyalAnshul Goyal
Karan SachdevaKaran Sachdeva Nitin BansalNitin Bansal Rohit KumarRohit Kumar
Presented toProf. Gautam Bansal
ConflictConflict
Conflict exists when individuals who depend on each other express different views, interests, or goals and perceive their views as incompatible or oppositional.
What is Conflict?What is Conflict?
Conflict is not…•Sign of a bad relationship •Negative experience•Mistake •Struggle between right and wrong
Conflict is…•Perceived difference • needs, values and goals
•Part of a relationship•Consequence of• growth • change
• Natural
• Inevitable
• Potentially constructive
Conflict isConflict is
Why Conflict Arises
Type “A” Personality
Vs.
Type “B Personality
Type ”A” PersonalityType ”A” Personality
• Highly Competitive• Strong Personality• Restless when inactive• Seeks Promotion Punctual • Thrives on deadlines• Maybe jobs at once
Type “B” PersonalityType “B” Personality
• Works methodically• Rarely competitive• Enjoys leisure time• Does not anger easily• Does job well but doesn’t
need recognition• Easy-going
• Within an individual • Between two individuals• Within a team of individuals• Between two or more teams within an organization
Types of ConflictTypes of Conflict
Types of ConflictTypes of Conflict
Being late to work…
Types of ConflictTypes of Conflict
Personal phone usage at work… Minor Conflict
Types of ConflictTypes of Conflict
Personal phone usage at work… Major Conflict!
Types of ConflictTypes of Conflict
Fighting in the workplace…
• Conflict of aims- different goals• Conflict of ideas- different interpretations• Conflict of attitudes - different opinions• Conflict of behavior- different behaviors are unacceptable
Causes of conflict Causes of conflict
Sources of ConflictSources of Conflict
• Fear• Dishonesty • Boundaries• Negligence• Need to be right• Miscommunication
• Mishandling conflict in the past
• Hidden agenda• Revenge• Fighting the “last war”
Levels and TypesLevels and Typesof Conflictof Conflict
Individual
Group
Organization
Type of conflictLevel of conflict
Within and between organizations
Within and between groups
Within and between individuals
Types of ConflictTypes of Conflict
Intrapersonal Interpersonal
Intragroup Intergroup
• Conflict of aims- different goals• Conflict of ideas- different interpretations• Conflict of attitudes - different opinions• Conflict of behavior- different behaviors are unacceptable
Causes of conflict Causes of conflict
Personalities who cause Personalities who cause conflictconflict
• Aggressor• Passive• Absentee• Error prone• Negative attitude• Chatterbox• Do nothing
Personalities who cause Personalities who cause conflictconflict
• Unreliable• Time waster• Resentful person
A -What do you want to Ask the person to do?
WAC methodWAC method
What’s bothering you?
Check in to see if what you’ve asked for can happen
• Time consuming • Disrupts progress/ problem solving• Detracts from job at hand • Keeps people apart; if unresolved • Poor quality, lowers productivity• Reduces team effectiveness
Disadvantages of ConflictDisadvantages of Conflict
• Attack the problem not the person: • Define the problem • Explore each person's perception of the problem • Try to understand and respect each point of view without
judging
CONFLICT RESOLUTION CONFLICT RESOLUTION
TECHNIQUESTECHNIQUES
• Concentrate on interests, not positions • The position is the outcome you are interested in
getting • The interest is why you want that outcome
• Come up with options in which both sides can win (Win-Win options)
• Cooperate together to solve the problem fairly • A fair solution respects the interests of both sides
Cont.Cont.
• PROBLEM SOLVING• FACE TO FACE MEETING OF CONFLICTING PARTIES.• SUPERORDINATE GOALS• CREATING A SHARED GOAL.
• EXPANSION OF RESOURCES• WHEN A CONFLICT IS CAUSED BY SCARCITY OF A RESOURCE –
EXPANSION OF RESOURCES CAN CREATE A WIN-WIN SOLUTION.
• Overview• Lose-lose methods: parties to the conflict episode do not
get what they want• Win-lose methods: one party a clear winner; other party a
clear loser• Win-win methods: each party to the conflict episode gets
what he or she wants
Reducing ConflictReducing Conflict
• Lose-lose methods• Avoidance• Compromise• Similarities
Reducing Conflict (cont.)Reducing Conflict (cont.)
• Win-lose methods• Dominance• Authoritative command: • Majority rule
Reducing Conflict (Cont.)Reducing Conflict (Cont.)
• Win-win methods• Problem solving• Integration• Superordinate goal
Reducing Conflict (Cont.)Reducing Conflict (Cont.)
• Summary• Lose-lose methods: compromise• Win-lose methods: dominance• Win-win methods: problem solving
Reducing Conflict (Cont.)Reducing Conflict (Cont.)
• Identify and clearly define the real problem.• Brainstorm solutions.• Evaluate the solutions.• Choose the best win/win solution.• Implement this solution.• Choose a follow up date to evaluate.• Celebrate your success!
The Seven Steps to Effective The Seven Steps to Effective Conflict Resolution Conflict Resolution
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