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Report on Transportation
Mr. Charles L. Patillo, Executive Director, Business Services Operations
Dr. Jess Grim, Director, Office of Transportation
September 24, 2019
The mission of the Office of Transportation is to provide safe and efficient school transportation servicesin an environment that fosters positive social interaction and allows students to be successful learners.
Office of Transportation
Mission Statement
2
Who We Are Today25th largest district-owned school bus fleet in the U.S.
Maintain 857 buses on 11 bus lots
Transport over 84,000 students twice a day
Travel 81,899 miles each day (14M+ annually)
3
Who We Are Today786 daily routes - 543 general education routes, 386 BCPS, 157 contracted, and 243 special education routes
Field trips, magnet transportation, special events, displaced students, etc...
3 full-service maintenance facilities
Over 1,200 employees – including fleet, drivers/attendants, and support staff
4
Tonight’s Discussion
Climate and Customer
Service
Recruitment and Retention
Professional Learning
Communication
5
Climate and Customer Service
Lot Visits Exit Interviews Bus Loop Visits
Call Center Area Structure
6
Southwest Arbutus Inwood
Northwest Windsor Mill Wabash
Central Cockeysville Providence Parkton
Northeast Kenwood Rosedale
Southeast North PointHopkins
Creek
Sr. Operations Supervisor
Dispatcher
Field Representative
Routing Assistant
Customer Service & Communications
Clerk
Area Operating StructureArea Breakdown Staff Responsibility
7
Climate and Customer Service
AttendanceLeaves
Vacancies
Call OutsEmployee
Attendance Monitoring
Program
Incentives
Professional Learning
8
9
Traffic Breakdowns Attendance
Why are buses late?
10
Field Representative
Dispatcher
Routing Assistant
What’s happening at 6:00 a.m.?
Bus Driver Recruitment Locations:
• Eastpoint Workforce Development Center
• Hunt Valley Workforce Development Center
• Randallstown Workforce Development Center
• Mondawmin Mall
• Catonsville High School
• Dundalk / Sollers Point High Schools
• Perry Hall High School
• Perry Hall Public Library
• Rosedale Public Library
Recruitment and Retention
11
Recruitment and Retention
12
Recruitment and Retention
13
Recruitment and Retention
14
Recruitment and Retention
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Recruitment and Retention79
70
67
72
77
66
55
60
65
70
75
80
FY17 FY18 FY19
Driver Hires Driver Separations
16
Recruitment and Retention
5249
46
12
1816
810
4
0
10
20
30
40
50
60
FY17 FY18 FY19
Bus Driver Separations by Reason
Resigned Retired Terminated
17
18
• Acting on feedback from drivers.• Improved compensation for bus drivers
and fleet mechanics.• Training that focuses on the behavioral
needs of students.• Professional learning related to social-
emotional needs of students, drivers, and attendants.
Focus on Retention
Proactive and Reactive Behavior Management Strategies
ALICE Active Assailant Training
CPR
"Stop the Bleed"
Route Finder Pro
Safety
Professional Learning
19
Training Supervisor
Leadership and Management
Building Capacity, Knowledge, and Skill of Personnel
Equity
Students with Special Needs
Professional Learning
20
Communication
Area Drop-In Meetings
School Admin Meetings
School Visits
Area Advisory Meetings
Transportation Advance
21
Stakeholder Bus Tracking
Bus Radios Lot Visits
Call CenterLabor
Management Meetings
Data Monitoring and
Analysis
Communication
22
Support to SchoolsHow we support
school leaders?
23
The mission of the Office of Transportation is to provide safe and efficient school transportation services in an environment that fosters positive social interaction and allows students to be successful learners.
Office of Transportation
Mission Statement
24
Questions
25
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