Re-commerce Creating an Eco-System for PRODUCT OWNERSHIP · • IT Re-Commerce –Trade in &...

Re-commerce –Creating an Eco-System

for PRODUCT OWNERSHIP

life cycle

To learn and analyze consumer behavior after their purchases through big data analysis (AI), so as to provide relevant services to the correct consumer.

To develop re-commerce vertically (C to B business, Pre-owned sales, DOA sales, repair services and Extended Warranty and Accidental Warranty services)

To develop and integrate to the value chain for all IT partners

To be the leader in Re-commerce Service provider in Singapore and SEA in 3 years

To exceed customer’s expectations in our services

ISO 9001:2015 & 27001:2013 Certified

Core Business Activities PC Dreams Group:Established in 2007, the company has evolved into being a complete one-stop IT solution provider with a rich background of experience, technical expertise and customer service.

• IT Re-Commerce – Trade in & Recycling Service Provider

• Repair service for IT gadgets and devices laptops

• AD & EW warranty service provider – Insurance Provider for Courts

• Sales of pre-owned products to consumers

https://pcdreams.com.sg/

Data Processing Equipment

(Seagate Data Recovery Centre)

Repair & Servicing

Trading of Second Hand IT Hardware

Repair & Servicing

Trade-in & Recycling

Our Partners

Work with most of Major

Service Provider

in Singapore

:

:

:

:

Experienced Trade in

& Recycling Partner

in major IT Trade Shows

Proven

Track Record

Best Denki, Challenger, Courts,Gain City and Harvey Norman

Trustworthy Partner

Our programswith partners

Trade in collaboration with Samsung

Trade in Program

Trade in collaboration with Lazada

Lazada

Trade in Program

Intel

Trade in collaboration with Microsoft

E-Commerce Trade in Program

Major IT Show

Trade In at Suntec

We are SPH exclusive partners

https://pcdreams.com.sg/itshow2019-tradein-recycling-corporate/

Guru by Courts

We are Courts exclusive partners :• AD & Extended Warranty Provider• Repair and maintenance services

such as mobile and laptop repair

COURTS Guru Counter at : ✓ Tampines Mega Store✓ Causeway Point✓ Jurong Point✓ Ang Mo Kio

Courts AD & EW provider

Help Desk Service

Guarantee Trade In

No question asked exchange program

Accident damage protection/Extended Warranty

Data Migration

Data Erasure

Data Recovery by Seagate

Data ShieldServices

Data Migration by Digital Hospital

Online Data backup 50GB by Acronis

Free Kaspersky Internet Security 1 user, 3 license

SPH Data Security Programs

Data Shield

Asus/Acer/Dell/Lenovo/MSI

ASUS

LENOVO

MSI

DELLACER

Working Partner with Government Agencies

NEA e-WasteCollection partnerhttp://www.nea.gov.sg/energy-waste/3rs/collection-centres-for-used-goods

Singapore Police Forcesecond-hand dealer License

E-Waste Recycling Programs

Working Partner with South West CDC

Southwest CDC

Clean up and Eco Day

https://pcdreams.com.sg/it-assets-recycling-corporate/

Collected more than 1 tonneof e-waste in 2 days

E-Waste Recycling Programs

Charity

Working with Charity for donation

Our BusinessAdvantages

Data analysis

on product

ownership cycle

Data analysis on trade in data to predict trade in value for next 2 years -> Leasing Programs

Data analysis on repair failures and cost to identify scalable and affordable service packages for consumers and businesses

Providing

Exceptional Services

through automation• Semi-automation through apps development

Gig economyUsing of Free Lancer Repairs/Evaluators to renderon-demand productized services

• Automated Quotation Online to Offline (O2O) systems for repair and trade in

• Adaptive Business Process with automation

Trade in Program

Key to

Successful

Trade in

Price competitiveness

O2O Consistency

Convenience

Data, Risk Management & Control

Our trade inAdvantages

Trade in

Advantages

In-House proprietary calculations• Based on repair data, market value, demand & supply, and risk

management data. • Flexible and adaptable for quick improvements

Scalability -> new business processes can be integrated within 3 days

ISO 27001 Data Security Management Certified

API for system integrations

Price competitiveness

Future prices prediction

AI analysis on customer responses

Paperless System

Summary

Current Trade in Prices in the market are opportunistic. There are no systematic, scalable way of deriving prices

Re-commerce is a huge untapped market.

Trade in Service providers are typically Traders. They lack repair capabilities and consumer resell capabilities

Consumer Trade in is a Risk & Data Management Business

Prices, Consistency, Convenience, Data Security

THANK YOU!

Jan 2020

PC Dreams Group

1) Trade in2) Sales3) Service & Repair

Mar 2020

Launching of Apps for in-

store

Ensure evaluation

consistency

Jun 2020

Launching of Apps for

consumers

Improved process for better CX

Jul 2020

Telco collaboration

Sep 2020

Launching 3-way

collection

1) In-store2) Onsite3) O2O

Oct 2020

In depth collaboration with Online Partners

Jan 2021

Recycling ATMS

THANK YOU!