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Re-commerce –Creating an Eco-System
for PRODUCT OWNERSHIP
life cycle
To learn and analyze consumer behavior after their purchases through big data analysis (AI), so as to provide relevant services to the correct consumer.
To develop re-commerce vertically (C to B business, Pre-owned sales, DOA sales, repair services and Extended Warranty and Accidental Warranty services)
To develop and integrate to the value chain for all IT partners
To be the leader in Re-commerce Service provider in Singapore and SEA in 3 years
To exceed customer’s expectations in our services
ISO 9001:2015 & 27001:2013 Certified
Core Business Activities PC Dreams Group:Established in 2007, the company has evolved into being a complete one-stop IT solution provider with a rich background of experience, technical expertise and customer service.
• IT Re-Commerce – Trade in & Recycling Service Provider
• Repair service for IT gadgets and devices laptops
• AD & EW warranty service provider – Insurance Provider for Courts
• Sales of pre-owned products to consumers
https://pcdreams.com.sg/
Data Processing Equipment
(Seagate Data Recovery Centre)
Repair & Servicing
Trading of Second Hand IT Hardware
Repair & Servicing
Trade-in & Recycling
Our Partners
Work with most of Major
Service Provider
in Singapore
:
:
:
:
Experienced Trade in
& Recycling Partner
in major IT Trade Shows
Proven
Track Record
Best Denki, Challenger, Courts,Gain City and Harvey Norman
Trustworthy Partner
Our programswith partners
Trade in collaboration with Samsung
Trade in Program
Trade in collaboration with Lazada
Lazada
Trade in Program
Intel
Trade in collaboration with Microsoft
E-Commerce Trade in Program
Major IT Show
Trade In at Suntec
We are SPH exclusive partners
https://pcdreams.com.sg/itshow2019-tradein-recycling-corporate/
Guru by Courts
We are Courts exclusive partners :• AD & Extended Warranty Provider• Repair and maintenance services
such as mobile and laptop repair
COURTS Guru Counter at : ✓ Tampines Mega Store✓ Causeway Point✓ Jurong Point✓ Ang Mo Kio
Courts AD & EW provider
Help Desk Service
Guarantee Trade In
No question asked exchange program
Accident damage protection/Extended Warranty
Data Migration
Data Erasure
Data Recovery by Seagate
Data ShieldServices
Data Migration by Digital Hospital
Online Data backup 50GB by Acronis
Free Kaspersky Internet Security 1 user, 3 license
SPH Data Security Programs
Data Shield
Asus/Acer/Dell/Lenovo/MSI
ASUS
LENOVO
MSI
DELLACER
Working Partner with Government Agencies
NEA e-WasteCollection partnerhttp://www.nea.gov.sg/energy-waste/3rs/collection-centres-for-used-goods
Singapore Police Forcesecond-hand dealer License
E-Waste Recycling Programs
Working Partner with South West CDC
Southwest CDC
Clean up and Eco Day
https://pcdreams.com.sg/it-assets-recycling-corporate/
Collected more than 1 tonneof e-waste in 2 days
E-Waste Recycling Programs
Charity
Working with Charity for donation
Our BusinessAdvantages
Data analysis
on product
ownership cycle
Data analysis on trade in data to predict trade in value for next 2 years -> Leasing Programs
Data analysis on repair failures and cost to identify scalable and affordable service packages for consumers and businesses
Providing
Exceptional Services
through automation• Semi-automation through apps development
Gig economyUsing of Free Lancer Repairs/Evaluators to renderon-demand productized services
• Automated Quotation Online to Offline (O2O) systems for repair and trade in
• Adaptive Business Process with automation
Trade in Program
Key to
Successful
Trade in
Price competitiveness
O2O Consistency
Convenience
Data, Risk Management & Control
Our trade inAdvantages
Trade in
Advantages
In-House proprietary calculations• Based on repair data, market value, demand & supply, and risk
management data. • Flexible and adaptable for quick improvements
Scalability -> new business processes can be integrated within 3 days
ISO 27001 Data Security Management Certified
API for system integrations
Price competitiveness
Future prices prediction
AI analysis on customer responses
Paperless System
Summary
Current Trade in Prices in the market are opportunistic. There are no systematic, scalable way of deriving prices
Re-commerce is a huge untapped market.
Trade in Service providers are typically Traders. They lack repair capabilities and consumer resell capabilities
Consumer Trade in is a Risk & Data Management Business
Prices, Consistency, Convenience, Data Security
THANK YOU!
Jan 2020
PC Dreams Group
1) Trade in2) Sales3) Service & Repair
Mar 2020
Launching of Apps for in-
store
Ensure evaluation
consistency
Jun 2020
Launching of Apps for
consumers
Improved process for better CX
Jul 2020
Telco collaboration
Sep 2020
Launching 3-way
collection
1) In-store2) Onsite3) O2O
Oct 2020
In depth collaboration with Online Partners
Jan 2021
Recycling ATMS
THANK YOU!