Quality update

Quality updatePlanning and Performance

Ambition in Action

www.sit.nsw.edu.au

Harriet Blankevoort

Manager Quality

Ambition in Action

www.sit.nsw.edu.au

Agenda

Continuous Improvement Framework - overview Sample Quality Tools

IQANET OverviewImprovement Request (IR) Overview

Ambition in Action

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Continuous Improvement Framework

What is continuous improvement?

ISO 9001:2000 AQTF 2007

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Some definitions:

ISO: 9001:2000‘Recurring activity to increase the ability to fulfil requirements’

AQTF 2007 Integral part of AQTF 2007 (1.1, 2.1, 3.1)

Planned, ongoing process to systematically review and improve policies, procedures, products and services

ADRI model

Ambition in Action

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ADRI CycleImprovementlearning andadapting

Approachthinking and

planning

Resultsmonitoring and evaluation

Deploymentimplementing

and doing

Ambition in Action

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Continuous improvement Framework

Key principles:

Continuous improvement integral to Institute’s QMS

range of accessible quality tools aimed at assisting in improving the quality of products and services

ADRI model as basis for continuous improvement activities

Ambition in Action

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Policies and procedures

Continuous Improvement Framework

Client Satisfaction

Awards

Audits:

internal, AQTF, ISO

Surveys, Training Briefings

Quality tools IRS/IQANET

AQTF Implementation Framework

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Sample Quality tools

Under ‘Tools’ function IQANETImprovement Request

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What is IQANET? The TAFE NSW – Sydney Institute Audit Application Integral part of Institute’s Quality Management

System Conduct of /preparation for Internal Quality Audits Three levels of access:

Administrator Auditors All staff

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ObjectivesThe objectives of the IQANET are to:

Facilitate an understanding of the Institute’s Internal Quality Audit process

Provide a tool to assist the Internal Quality Audit process and support internal quality auditors and auditees

Ensure quality assurance of our systems and processes

Ambition in Action

www.sit.nsw.edu.au

Let’s try it…

Go to ‘Tools’ function and find:

Internal Quality Audits

(IQANET)

http://sitwww.tafensw.edu.au/internalaudit/EServices/CAR_01/CA_Index.asp

Ambition in Action

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What is Improvement Request (IR)?

Mechanism for all staff to contribute their suggestions for improvements

Types of improvements include, new policy, new procedure, review of procedure

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What are the key principles of IR?Key principles of IR system are:

Address improvements that cannot be addressed through a phone call/face to face/ email

The request has not been lodged before (Search) The request is within control of the Institute

Ambition in Action

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Let’s try it… Go to ‘Tools’ function and find:

Improvement Requests

(IRs)

http://sitwww.tafensw.edu.au/InternalAudit/eServices/IRF_01/IR_Default.asp

Ambition in Action

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Training Opportunities

For information sessions contact:

Brenda Cleaver

Manager Planning & Performance Reporting TAFE NSW – Sydney Institute, Ultimo College, Building

A, Mary Ann St, Ultimo NSW 2007P: (02) 9217 4218 | F: (02) 9217 4966 E:

brenda.cleaver@tafensw.edu.au | www.sit.nsw.edu.au

Ambition in Action

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Thank You