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Quality update. Planning and Performance. Harriet Blankevoort Manager Quality. Agenda. Continuous Improvement Framework - overview Sample Quality Tools IQANET Overview Improvement Request (IR) Overview. Continuous Improvement Framework. What is continuous improvement? ISO 9001:2000 - PowerPoint PPT Presentation
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Quality updatePlanning and Performance
Ambition in Action
www.sit.nsw.edu.au
Harriet Blankevoort
Manager Quality
Ambition in Action
www.sit.nsw.edu.au
Agenda
Continuous Improvement Framework - overview Sample Quality Tools
IQANET OverviewImprovement Request (IR) Overview
Ambition in Action
www.sit.nsw.edu.au
Continuous Improvement Framework
What is continuous improvement?
ISO 9001:2000 AQTF 2007
Ambition in Action
www.sit.nsw.edu.au
Some definitions:
ISO: 9001:2000‘Recurring activity to increase the ability to fulfil requirements’
AQTF 2007 Integral part of AQTF 2007 (1.1, 2.1, 3.1)
Planned, ongoing process to systematically review and improve policies, procedures, products and services
ADRI model
Ambition in Action
www.sit.nsw.edu.au
ADRI CycleImprovementlearning andadapting
Approachthinking and
planning
Resultsmonitoring and evaluation
Deploymentimplementing
and doing
Ambition in Action
www.sit.nsw.edu.au
Continuous improvement Framework
Key principles:
Continuous improvement integral to Institute’s QMS
range of accessible quality tools aimed at assisting in improving the quality of products and services
ADRI model as basis for continuous improvement activities
Ambition in Action
www.sit.nsw.edu.au
Policies and procedures
Continuous Improvement Framework
Client Satisfaction
Awards
Audits:
internal, AQTF, ISO
Surveys, Training Briefings
Quality tools IRS/IQANET
AQTF Implementation Framework
Ambition in Action
www.sit.nsw.edu.au
Sample Quality tools
Under ‘Tools’ function IQANETImprovement Request
Ambition in Action
www.sit.nsw.edu.au
What is IQANET? The TAFE NSW – Sydney Institute Audit Application Integral part of Institute’s Quality Management
System Conduct of /preparation for Internal Quality Audits Three levels of access:
Administrator Auditors All staff
Ambition in Action
www.sit.nsw.edu.au
ObjectivesThe objectives of the IQANET are to:
Facilitate an understanding of the Institute’s Internal Quality Audit process
Provide a tool to assist the Internal Quality Audit process and support internal quality auditors and auditees
Ensure quality assurance of our systems and processes
Ambition in Action
www.sit.nsw.edu.au
Let’s try it…
Go to ‘Tools’ function and find:
Internal Quality Audits
(IQANET)
http://sitwww.tafensw.edu.au/internalaudit/EServices/CAR_01/CA_Index.asp
Ambition in Action
www.sit.nsw.edu.au
What is Improvement Request (IR)?
Mechanism for all staff to contribute their suggestions for improvements
Types of improvements include, new policy, new procedure, review of procedure
Ambition in Action
www.sit.nsw.edu.au
What are the key principles of IR?Key principles of IR system are:
Address improvements that cannot be addressed through a phone call/face to face/ email
The request has not been lodged before (Search) The request is within control of the Institute
Ambition in Action
www.sit.nsw.edu.au
Let’s try it… Go to ‘Tools’ function and find:
Improvement Requests
(IRs)
http://sitwww.tafensw.edu.au/InternalAudit/eServices/IRF_01/IR_Default.asp
Ambition in Action
www.sit.nsw.edu.au
Training Opportunities
For information sessions contact:
Brenda Cleaver
Manager Planning & Performance Reporting TAFE NSW – Sydney Institute, Ultimo College, Building
A, Mary Ann St, Ultimo NSW 2007P: (02) 9217 4218 | F: (02) 9217 4966 E:
[email protected] | www.sit.nsw.edu.au
Ambition in Action
www.sit.nsw.edu.au
Thank You
