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8/8/2019 PTS Services Catalog FY11Q2
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Services Catalog
Autumn 2010
© 2010 Microsoft Corporation. All rights reserved.
Partner Technical Services
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The information in this document is provided to you under the terms and conditions of your Microsoft Partner
Program membership agreement, including the confidentiality section therein.
This document may not be distributed or shared outside of your organization. If you become aware that this
information has been shared outside of your organization please notify your Microsoft representative and take
appropriate steps to prevent further distribution.
Microsoft retains all copyright and other intellectual property rights in this document. No part of this document may
be reproduced, amended, or transmitted in any form by any means, electronic or mechanical, or stored in any
information retrieval system, without Microsoft’s prior written consent.
This document is provided to you ―as is,‖ and Microsoft does not warrant or represent that this document, or any
other written or oral communication made in the course of your evaluation of this document, is complete or
accurate.
Some of the information contained in this document may have been provided for the purposes of promoting
particular Microsoft products. The products may not have been the subject of independent reviews. Some of thestatements made in this document are based purely on Microsoft’s op inion of the strengths and/or weaknesses of
the respective products resulting from a review undertaken by Microsoft of the respective products, and those
statements should be taken in that context.
Microsoft and its officers, agents, employees and advisors disclaim all liability, cost and damage (direct or indirect)
incurred by you, whether arising at law, by statute, in equity or otherwise as a result of the relationship between you
and Microsoft or you and any of the people that Microsoft is responsible for, in respect of anything contained
(whether expressly or impliedly) in or omitted from, or otherwise relating to, this document.
©2010 Microsoft Corporation. All rights reserved.
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Contents
Frequently Asked Questions ................................................................................................................................................................................ 4
About Microsoft Partner Technical Services .................................................................................................................................................. 6
ENABLE ..................................................................................................................................................................................................................... 6
SELL ............................................................................................................................................................................................................................ 6
SERVICE .................................................................................................................................................................................................................... 6
Deliver .................................................................................................................................................................................................................. 6
Solve ..................................................................................................................................................................................................................... 7
Partner Technical Services Offerings ................................................................................................................................................................. 7
Practice Accelerator ................................................................................................................................................................................................. 8
Practice Accelerator for Microsoft SharePoint Server 2010 ................................................................................................................ 9Practice Accelerator for Microsoft Server Virtualization with Advanced Management (SVAM) ........................................ 10
Practice Accelerator for Desktop Optimization with Windows and the Microsoft Office System (DOWO) .................. 10
Solution Alignment Offerings ............................................................................................................................................................................ 11
Windows® Azure™ ........................................................................................................................................................................................... 11
Business Productivity Online Suite (BPOS)............................................................................................................................................... 12
Microsoft® Exchange Server 2010 ............................................................................................................................................................. 12
Windows® Internet Explorer® 8 ................................................................................................................................................................. 13
Microsoft® Office 2010 ................................................................................................................................................................................... 14
Microsoft® Office Communications Server 2007 R2 .......................................................................................................................... 14
Microsoft® SharePoint® 2010 .................................................................................................................................................................... 15
Microsoft® SQL Server® 2008 .................................................................................................................................................................... 16
Microsoft® Virtualization ............................................................................................................................................................................... 17
Windows® 7 ........................................................................................................................................................................................................ 17
Windows Server® 2008 R2 ............................................................................................................................................................................ 18
Microsoft Dynamics® ...................................................................................................................................................................................... 19
Contact and Location Information
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Frequently Asked QuestionsHow can I access the services
mentioned in this Services
Catalog?
Contact us by emailing askpts@microsoft.com. Include your Partner ID and
details of your request. A Microsoft services specialist or Partner Technical
Consultant (PTC) will follow up with you.
Is there a phone number where
I can reach Partner Technical
Services?
Yes. In the United States and Canada, you can call 1-800-MPN-SOLVE (1-800-
676-7658). Outside the United States and Canada, please refer to our list of
global telephone numbers to find a Partner Technical Consultant in your region
What are Advisory Hours, and
what are they used for?
Advisory Hours are used as a form of currency and can be redeemed for Partne
Technical Services (PTS) assistance, such as:
Migration Assistance
Deployment Guidance
Development Guidance
Optimization Guidance
Design & Implementation
Solution Guidance
Scenario Guidance Architecture Guidance
Advisory Hours are provided to you as a Microsoft Partner Network (MPN)
benefit or can be purchased separately.
How can I use my Advisory
Hours?
Advisory Hours can be used for service requests and any advisory service from
Partner Technical Services. Whenever you contact us about a consultative
advisory service, you will be assigned a support reference number to track the
number of Advisory Hours used to provide case resolution, including the amou
of time required for the PTC to understand the issue and research the solution.
The time used is then deducted from your available hours.
What happens to my TAS hourswith the change to PTS? How
do I use them for PTS?
Partners’ current allocation of TAS hours can be used to take advantage of thenew offerings under Partner Technical Services. Additional Advisory Hours can b
purchased using the current process. Partners will only see a change to their
advisory hour benefits when they enroll, re-enroll, or qualify to upgrade after
October 2010. Until then, Partners can continue to use their existing hours to
take advantage of our services. We will continue to refer to the hours as
―advisory hours‖ until the official changeover to MPN in October 2010.
How can I find out about
Advisory Hours used on a
specific issue?
You can ask your Partner Technical Consultant (PTC) who is working with you to
provide an estimate of the Advisory Hours required to resolve the issue. At any
point, you can request your PTC to provide you with the exact total time spent
on the case.
How do I purchase additionalAdvisory Hours?
If you have questions about purchasing Advisory Hours and how many hours yomight need to purchase, please contact your PTC. If you are a registered partne
or do not have an assigned PTC, please email tassales@microsoft.com.
How do I determine my balance
of TAS Advisory Hours?
If you have questions about your Advisory Hours balance, please contact your
PTC or email askpts@microsoft.com.
In what languages will the
offering be delivered?
All offerings will be available in English. Other language availability will vary by
regional demand and ability.
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What is a packaged solution vs.
a custom solution?
A packaged solution is a bundle of related components combined into a single
offering. A custom solution is any variation of related components used to
respond to your particular business needs.
How do I know if I need a
packaged or custom solution?
If you do not find an exact solution in this catalog to fit your needs, contact PTS
at askpts@microsoft.com to request a custom solution, as you would do today.
Consultants can then guide you to the right selections to create a package orgenerate a custom solution to fit your business needs.
What happened to the TSA and
TAS services?
TSA and TAS are being retired as we move to a new structure that provides
services throughout the business cycle. Offerings you are familiar with under th
TAS and TSA brands will still be available under the new structure.
What happens to TAS hours in
October 2010?
Starting in October 2010 when a partner enrolls, re-enrolls, or qualifies to
upgrade, partners will receive Partner Advisory Hours allocated to their
organization based on their membership/competency level. Partner Advisory
Hours provide a single currency (hours) to use for Partner Technical Services
packaged and custom solutions. A full catalog of services will be provided to
present solutions relating to each phase of the business cycle.
How do I know how many
hours a packaged or custom
solution will cost?
The catalog sets the delivery time as equal to the bill time for each packaged
solution. Custom solutions will be billed based on the time required to deliver
the solution.
How do I know how many
hours I will receive based on the
new membership/competency
levels starting October 2010?
Learn more about the benefits partners will receive at our Benefits Page (this
page will go live on July 5).
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About Microsoft Partner Technical ServicesEnabling Partners Throughout Their Business Cycle
Partner Technical Services (PTS) is a benefit provided to members in the Microsoft Partner Network to ensure
success throughout the business cycle. PTS includes services offerings with packaged and custom solutions that can
help increase revenue, accelerate the sales cycle, win more deals, beat competitors, expand a skill set, provide morereliable deployments, and increase customer satisfaction. PTS Technical Consultants have the latest product,
technical sales, and delivery expertise and are committed to partner enablement via knowledge transfer. Through
delivery of effective guidance, our consultants share best practices empowering partners to continually deliver high-
quality engagements to customers.
Starting in October 2010 when a partner enrolls or re-enrolls, they will receive Partner Advisory Hours allocated to
their organization based on membership/competency level. Partner Advisory Hours provide a single currency
(hours) to use in attaining PTS packaged and custom solutions. A full catalog of services will be provided to present
solutions relating to each phase of the business cycle. Some of these solutions are provided today under the
Technical Sales Assistance (TSA) and Technical Advisory Services (TAS) benefits, and new solutions will be made
available throughout FY11.
For more information, visit us here, or email us at askpts@microsoft.com.
ENABLEOptimize your business by gaining knowledge and increasing your capacity to successfully service customers. PTS
service offerings help your organization broaden your readiness and enhance your methodologies to further yourreach in the marketplace.
Service Offerings Include: Practice Accelerator
SELLAccelerate the sales cycle, increase wins against the competition, and expand your business in any economy with
Partner Technical Services. With service offerings from PTS, you will be able to proficiently convey the functionalities,
value propositions, and key benefits of Microsoft products and solutions. Use our best practices and guidance to
help grow your market share.
Service Offerings Include: Competitive Assistance, Feature Overview & Comparison, Business Value, Proof of
Concept, and Solution Architecture
SERVICE
Deliver
Ensure IT services are developed effectively and successfully with a more reliable result. Sharing our best practices,
PTS service offerings will empower you to perform operative deployments with minimal risk.
Service Offerings Include: Migration Assistance, Deployment Guidance, Development Guidance, Optimization
Guidance, Design & Implementation Guidance, Solution Guidance, Scenario Guidance, and Architecture Guidance.
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Solve
In addition to Partner Advisory Hours to be used on PTS, partners will also receive unlimited Online Technical
Communities (OTC) support (now based on forum technology), Business Critical Phone Support, and, based on
membership/competency level, up to 5 incidents of break/fix support.
Partner Technical Services Offerings
•Practice AcceleratorEnable
•Competitive Assistance
•Feature Overview & Comparison
•Business Value
•Proof of Concept
•Solution Architecture
•Technical Licensing
•Test Environment Support
Sell
(TSA)
•Migration Assistance
•Deployment Guidance
•Development Guidance
•Optimization Guidance
•Design & Implementation
•Solution Guidance
•Scenario Guidance
•Architecture Guidance
Service:Deliver
(TAS)
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Practice AcceleratorFast-Track Your Business
Identify customer requirements and project scope, analyze customer needs, and deploy a solution with Practice
Accelerator. Designed to help you build a services practice around Microsoft technology solutions, Practice
Accelerator is a comprehensive set of reusable tools and best practices delivered through Microsoft Office Live
Meeting sessions. Get details about upcoming sessions, so you can increase your capacity and provide consistent
customer experiences.
Key Components of Practice Accelerator
Practice Accelerator provides a detailed framework, covering pre-engagement to post-delivery, and includes:
A series of reusable tools, templates, best practices, Hands-On Labs, and guides.
Materials to help you with architecture design, along with post-deployment maintenance and monitoring
recommendations.
Easily customizable reference architecture documents for you to design and leave with your customers.
Project guidance, including templates for planning and managing your customers’ projects.
Planning and design guides to help you provide pre-deployment recommendations.
Registration Details
To register for a Practice Accelerator engagement, visit the Practice Accelerator website.
Cost – Practice Accelerator is available using Partner Advisory Hours (based on number of delivery hours per
offering).
Attendees – Up to 4 consultants per partner organization can participate. Participants should have basic to
intermediate (100-200) technical level in the solution, but we recommend a 200 level to get the most out of
Practice Accelerator.
Delivery method – Practice Accelerator is presented by Microsoft experts via Microsoft Office Live Meeting(for example - 4 hours per day over 4 consecutive days totaling 16 hours).
Initially, Practice Accelerator sessions will be available in international English. Offerings will also be made available
in French, German, Portuguese, Spanish, and simplified Chinese. For more information, send an email to the Practice
Accelerator sales team.
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Practice Accelerator for Microsoft SharePoint Server 2010With more than 85 million licensed users, Microsoft Office SharePoint Server 2007 is the market’s leading portal and
collaboration server. Take the SharePoint 2010 Practice Accelerator to ensure you are prepared to offer solutions
that will help your customers plan and deploy their transition to SharePoint 2010.
Day One Platform services
Establishing the core SharePoint 2010
platform to support the functionality of
the additional workloads
Platform services
Technology planning
Day Two Platform services
Deployment and governance
Platform services
Upgrade and migration
Day Three
Enterprise Portals
Intranet, line-of-business integration
Search
Intranet Search
Day Four
Web Content Management
Internet-facing websites
Social Computing
Intranet social networking withSharePoint 2010
Business Intelligence Reporting and Analysis
Self-service BI with PowerPivot, SQL
Reporting Services, and
PerformancePoint Services
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Practice Accelerator for Microsoft Server Virtualization with Advanced
Management (SVAM)Virtualization is a key technology for reducing the cost and complexity of IT management. Learn how Microsoft
virtualization technologies and an integrated set of products can reduce customers’ IT cost of ownership, while
improving efficiency.
Day One
Introduction
Delivery management
Component walk-through
Best practices —discovery phase
Day Two
Best practices—architecture, including Microsoft
Hyper-V™ Server, clustering, high availability
Best practices—subsystem architecture
Day Three
Best practices —management
Best practices —advanced management
Day Four
Best practices —security and performance
Tips for success
Ensuring value
Question and answer session
Practice Accelerator for Desktop Optimization with Windows and the
Microsoft Office System (DOWO)This Practice Accelerator is intended to guide organizations in creating a more secure and reliable desktop
environment, as well as help them to improve productivity and agility.
Day One
Introduction
Overview of Deployment
Envision
Vision and Scope
Discovery and Assessment
Day Two
Envision Continued
Communications Plan
Risk Assessment
Day Three
Plan
Architecting a Microsoft Deployment Toolkit
deployment
Architecting Configuration Manager 2007 for
deployment
Labs
Day Four
Build
Image Engineering
Image Creation
Image Deployment
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Solution Alignment OfferingsAll of the Partner Technical Services Solution Alignment Offerings listed below can bring you up to speed on the
most current Microsoft technologies, and are completely customizable to meet your specific business needs.
To order one or more of these Solution Alignment Offerings: email us at askpts@microsoft.com, or call 1-800-
MPN-SOLVE (1-800-676-7658) inside the United States and Canada. Outside the United States and Canada, pleaserefer to our list of global telephone numbers to find a Partner Technical Consultant in your region. Please have your
Microsoft Partner ID number ready. Your Partner Technical Consultant (PTC) will talk with you about the event
details and any need for customization before scheduling delivery.
Windows® Azure™ Topic Title Windows Azure and Cloud Computing Business Impact Description Level Delivery ModeBusiness cycle phase:
Sell, Service
IO model: APO
Enable presales engineers, developers, and architects to
move into cloud computing and utilize it to the fullest
potential by using the Windows Azure Services Platform.
Implement the skills and concepts in this series to provide
answers for your customers regarding cloud computing,
give solutions catered to their needs, and build demos
and “Proof of Concept” documents on the Azure Services
Platform. This series is covered in three levels, which can
be specially customized for your specific business needs.
1. Presales:
Introduction to Azure Services Platform
2. Basic:
Introduction to Azure Services Platform
Introduction to Windows Azure
Introduction to SQL Azure
Introduction to Azure AppFabric
3. Advanced:
Introduction to Azure Services Platform
Introduction to Windows Azure
Building Web and Worker Roles
Developing Against Azure Services Portal
Introduction to SQL Azure
Introduction to Azure AppFabric
Building Applications Using the .NET Service Bus
Access Control Service Drilldown
Introduction to Dallas (optional)
300 1:1 Live Meeting
Engagement
Delivery time varies
based on selected
modules*
1. Presales: 1 hour
2. Basic: 4 hours
3. Advanced: 12
hours
NOTE: Only the Primary Contact for your company can approve orders of these services. If you are not the Primary
Contact, please forward your orders to the Primary Contact for approval; ask them to send the approved,
com leted order to our PTC.
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Business Productivity Online Suite (BPOS)
Microsoft® Exchange Server 2010
Topic Title BPOS 9.1 Package Business Impact Description Level Delivery Mode
Business cycle phase:
Enable, Sell
IO model: BPIO
Streamline your business communication by using high
availability, comprehensive security, and simplified IT
management. Microsoft® Business Productivity OnlineSuite (BPOS) technologies are always up-to-date and are
deployed rapidly, thus maximizing your valuable IT
resources and reducing your need for infrastructure
investments. This series will enable you to utilize BPOS to
expand the reach of your business and offer more
opportunities and solutions for your customers. You will
also be ready to position BPOS to your end customers and
give them guidance while delivering a structured
approach to support implementation projects.
Business Productivity with Microsoft Online -
Overview
Directory Synchronization and Co-existence
Exchange Online - Overview
Mail Migration
Microsoft Online Services Competing
Migration from Hosted Services
Office Communications Online and Live Meeting -
Overview
SharePoint Online - Overview
Security in the Business Productivity Online Suite
Implementing Directory Synchronization -
Scenario Guidance Document
Migrating from Exchange On-Premise to Exchange
Online - Scenario Guidance Document
200-
300
1:1 Live Meeting
Engagement
Delivery time
12 hours
Topic Title Exchange 2010 Workshop Series
Business Impact Description Level Delivery Mode
Business cycle phase:
Enable, Service
IO model: BPIO
Find new solutions with Exchange Server 2010, the next
major version of Exchange, redesigned to enhance the
information worker’s experience as well as make
administration easier. It also includes new email features
with rights management protection, better inbox
navigation, more powerful retention policies, and calendar
sharing with people outside your organization for better
collaboration.
By using the training modules provided in this seminar,
you will be able to articulate the core scenarios and
architectural requirements for Exchange Server 2010,
install and deploy an Exchange Server 2010 server, and
understand the integration of Exchange Server 2010 with
other applications. You will also see how Exchange Server
200 1:1 Live Meeting
Engagement
Delivery time
4 days, but
modules can be
delivered
individually
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Windows® Internet Explorer® 8
2010 includes a single platform for high availability and
disaster recovery, role-based administration with user self-
service, and that it can either be run on premise or in a
hosted environment.
Overview
Setup, Deployment, and Server Role Configuration
Upgrade and Coexistence
Planning, Sizing, and Performance
Client Access Server
End User IW Experience
Exchange 2010 Federation
Transport and Routing
Information Leakage Protection and Control
Compliance - Archiving and Retention
Unified Messaging
Storage
High Availability
Management Tools and RBAC
Exchange Online Overview
Topic Title Internet Explorer 8: Developers
Business Impact Description Level Delivery Mode
Business cycle phase:
Service
IO model: APO
Build your websites and web-based applications
efficiently and up to the latest standards with this session
on Internet Explorer 8. You will learn all of its new
innovative features such as Accelerators, Web Slices, and
Visual Search, while mastering all the tools you can utilize
while building your sites and applications.
200 1:1 Live Meeting
Engagement
Delivery time
2 hours
Topic Title Internet Explorer 8: IT Professionals
Business Impact Description Level Delivery Mode
Business cycle phase:
Service
IO model: Core IO
Master the many new features in Internet Explorer 8 and
use it to help make a trusted customer connection. Learn
about the manageability, compatibility, and
interoperability of Internet Explorer 8 across a wide range
of websites, and how it protects your customer’s PC
security. This seminar will also discuss the other general
deployment benefits, safety, reliability and usage of
Internet Explorer 8.
200 1:1 Live Meeting
Engagement
Delivery time
2 hours
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Microsoft® Office 2010
Microsoft® Office Communications Server 2007 R2
Topic Title Office 2010 Workshop Series
Business Impact Description Level Delivery Mode
Business cycle phase:
Sell
IO model: BPIO
Get help driving conversations with TDMs, IT Pros, and
end users to renew EAS, sell Office 2010 earlier in the sales
cycle, and win new EA business. In this web seminar youwill receive a BPIO execution package that launches Office
2010 to Enterprise Business. It includes a complete set of
selling strategies and marketing materials that give you
the tools you need to demonstrate the value of Office
2010 in the BPIO framework.
100-
200
1:1 Live Meeting
Engagement
Delivery time:
Variable*
Topic Title Office Communications Server 2007 R2 Workshop Series
Business Impact Description Level Delivery Mode
Business cycle phase:Service
IO model: BPIO
Increase your knowledge and skills on OfficeCommunications Server 2007 R2 in this three-day
instructor-led workshop. This series focuses on
understanding scenarios regarding Office
Communications Server 2007, Office Communicator, and
integration with Microsoft Exchange 2007. After this
course, you will be able to apply the core scenarios for
Office Communications Server 2007 R2 as well as know
the architectural requirements of Office Communication
Server 2007 R2; create steps for, install, and deploy a pilot
for Office Communications Server 2007 R2; and
understand the integration of Exchange 2007 SP1 Unified
Messaging. Welcome and Overview
Architecture, Planning, and Deployment
IM and Presence
Conferencing
Remote Access
Troubleshooting
Voice Architecture
Voice Deployment Scenarios
Unified Messaging
Developer Platform Overview
100 1:1 Live MeetingEngagement
Delivery time
3 days, but
modules can be
delivered
individually
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Microsoft® SharePoint® 2010Topic Title SharePoint 2010 Advanced Developer Training Workshop Series
Business Impact Description Level Delivery Mode
Business cycle phase:
Service
IO model: APO
Engage in business solutions by utilizing the new
developer-oriented features of SharePoint 2010. Enroll in
this technical training web seminar to upgrade your skillsand learn how to build custom applications with
SharePoint 2010, create solutions for your customers, and
respond to their business needs.
Introduction to SharePoint 2010 Development
Developing Custom Application for SharePoint
2010 on Windows 7
SharePoint 2010 & Access Service
Sandbox Solution
Data Technologies and Business Connectivity
Services in SharePoint 2010
Workflow Enhancements
Silverlight & Client Services in SharePoint 2010
SharePoint 2010 and InfoPath 2010
SharePoint 2010 UI Development
Microsoft Office SharePoint Server 2007 to SP2010
– Custom Code Upgrade
200-
300
1:1 Live Meeting
Engagement
Delivery time
1 week but
modules can be
delivered
individually
Topic Title SharePoint 2010 Advanced IT Pro Training Workshop Series
Business Impact Description Level Delivery Mode
Business cycle phase:
Service
IO model: BPIO
Utilize all of the enhancements provided by SharePoint
2010 by enrolling in this deeply technical web seminarseries. Upon completion, you will be able to understand all
the new features of SharePoint 2010, and be able to
successfully install and configure the program to best suit
your company’s needs. SharePoint 2010 offers solutions to
drive productivity, has a scalable, unified infrastructure,
and flexible deployment, making it a valuable upgrade.
Applying Updates in SharePoint 2010 Server Farm
Environments
Business Connectivity Services in SharePoint 2010
and Office 2010
Business Continuity Management Features in
SharePoint 2010
Document Management Capabilities and Features
in SharePoint 2010
Governing Content Types, Policies, and Taxonomy
Services in SharePoint 2010
IT Pro Tools for Customizing SharePoint 2010
Managing SharePoint 2010 Customizations
Office 2010 New Features, Deployment, and
Volume Activation Overview
200-
300
1:1 Live Meeting
Engagement
Delivery time
5 days, although
modules can be
delivered
individually
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Microsoft® SQL Server® 2008
Planning and Using SharePoint 2010 Service
Applications
Records Management in SharePoint 2010
Search Capabilities and Features
SharePoint + Office 2010 Better Together
SharePoint + Office 2010 How to Compete
SharePoint 2010 Why Upgrade Overview
SharePoint 2010 New Features Overview
SharePoint 2010 Online Overview
Understanding SharePoint 2010 Topology
Upgrade Cycle - Implement - Testing Upgraded
SharePoint 2010 Solutions
Upgrade Cycle - Learn - SharePoint 2010 Upgrade
Overview
Upgrade Cycle - Prepare - Preparing to Upgrade
to SharePoint 2010
Upgrade Cycle - Validate - Testing Upgraded
SharePoint 2010 Solutions
Using Social Capabilities in SharePoint 2010
Using the SharePoint 2010 Security Model
Topic Title SQL Server 2008 Performance Tuning and Optimization Series
Business Impact Description Level Delivery Mode
Business cycle phase:
Service
IO model: APO
Learn about performance tuning and optimization for
SQL Server 2008. You will build your knowledge base on
dynamic management views, performance tools and
monitoring, table and index structure, locking and
concurrency, query optimization, programming
efficiency, and scalability. There will also be detailed
demos and labs to provide real-world examples for
performance management.
Architecture
Dynamic Management Views
Performance Tools and Monitoring
Table and Index Structure
Locking and Concurrency
Query Optimization Programming Efficiency
Scalability
Resource Governor
200 -
300
1:1 Live Meeting
Engagement
Delivery time
Variable*
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Microsoft® Virtualization
Windows® 7
Topic Title Microsoft Virtualization Workshop Series
Business Impact Description Level Delivery Mode
Business cycle phase:
Sell, Service
IO model: Core IO
Gain experience working with Microsoft Virtualization
which will enable you to win more deals and deploy
Virtualization to your customers. By applying theknowledge in this seminar, you will understand how
Virtualization solutions can lower the total cost of
ownership (TCO), improve server availability, and simplify
IT management. Because this seminar focuses on the
capabilities and building of actual Virtualization systems,
you will have a real deployment experience of Microsoft
Server, Desktop, and Application Virtualization solutions
as well as experience in Virtualization Management.
Virtualization Overview
Solutions and Scenarios Design Deployment
Microsoft Virtualization Licensing Model
Virtualization Competition
Microsoft Virtualization IT Consolidation and Case
Studies
Microsoft Virtualization Common Issues and
Proven Solutions
300 1:1 Live Meeting
Engagement
Delivery time
12 hours
Topic Title Fast-Track to Windows 7: For Developers
Business Impact Description Level Delivery Mode
Business cycle phase:
Service
IO model: Core IO,
APO
Learn how to successfully migrate and install Windows 7
in small and large enterprises to ease your transition as
well as your customer’s. In this seminar, you will gain
experience in how to use the SUA tool to test and mitigate
non-compatible apps, apply the migration tools, and run
compatibility diagnostics with ACT 5.5. You will also have
real deployment experience of Microsoft Windows 7 and
learn to plan and manage the whole life cycle of the OS
and its applications.
Why Apps Are Not Compatible
USMT Migration for Windows 7
How to Do Compatibility Diagnostics with ACT Enterprise deployment options and tool
200-
300
1:1 Live Meeting
Engagement
Delivery time
6 hours
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Windows Server® 2008 R2
Topic Title Fast-Track to Windows 7: Scenarios
Business Impact Description Level Delivery Mode
Business cycle phase:
Service
IO model: Core IO,
APO
Use scenarios and demos to migrate and deploy Windows
7. By taking this seminar, you will see examples of
migration scenarios in both large and small business
deployment and determine which solution of ―Existing
User Data Migration‖ to apply when deploying Windows
7. You will also be guided in determining which solution
of Windows 7 Enterprise Deployment to use when
working with enterprises of differing sizes and see
walkthroughs from each perspective.
Deploy Windows 7 in Small Business
Using ACT 5.5 to collect and analyze compatibility
data
Deploy Windows 7 in Middle Business
Using SUA tool to test and mitigate UAC-related
issues
Windows 7 Installation Upgrade and Migration
200-
300
1:1 Live Meeting
Engagement
Delivery time
6 hours
Topic Title Windows Server 2008 R2 Workshop Series
Business Impact Description Level Delivery Mode
Business cycle phase:
Enable, Service
IO model: Core IO
Gain confidence and experience using Windows Server
2008 R2. In this workshop series, you will learn how to
optimize your infrastructure, make improvements to your
user interface, save money, and reduce deployment
costs. You will also receive information on utilizing
Windows Server 2008 R2 with Windows 7, ActiveDirectory® Domain Services, Remote Desktop Services,
and technical and policy overviews.
Active Directory Domain Services in Windows
Server 2008 R2
How Windows Server 2008 R2 Affects Your IT
Infrastructure
Infrastructure Optimization with Microsoft
Assessment and Planning Solution Accelerator
NAP and NPS in Windows Server 2008 R2 and
Windows 7
Saving IT Costs with Windows Server 2008 andVirtualization Technology
Server Migration and Server Manager
Functionality in Windows Server 2008 R2
Windows Server 2008 R2 Technical Overview
Windows Server 2008 R2 and Windows 7 Group
Policy Changes
Windows Server 2008 R2 Remote Desktop
Services Technical Overview
200 1:1 Live Meeting
Engagement
Delivery time
Variable*
8/8/2019 PTS Services Catalog FY11Q2
http://slidepdf.com/reader/full/pts-services-catalog-fy11q2 19/23
Microsoft Dynamics®Topic Title Architecture Assessment for Microsoft Dynamics®
Business Impact Description Level Delivery Mode
Business cycle phase:
Service
IO model: ERP/CRM
Architecture Assessment for Microsoft Dynamics will help
you set up your Microsoft Dynamics solution with the
recommended technologies and hardware best suited tomeet your client’s strategic objectives. This service is most
useful:
In the analysis or design phase before
implementation.
During an upgrade to evaluate a newly proposed
architecture.
Before an anticipated increase in user adoption.
200 1:1 Live Meeting
Engagement
Delivery time
33 or more hours
Topic Title Design and Development Strategies for Microsoft Dynamics®
Business Impact Description Level Delivery Mode
Business cycle phase:
Service
IO model: ERP/CRM
Design and Development Strategies for Microsoft
Dynamics offers consulting with experienced engineers on
development strategies and architectural decisions that
will help you improve customer satisfaction, reduce
maintenance and support costs, and prepare for future
opportunities.
200 1:1 Live Meeting
Engagement
Delivery time
Variable*
Topic Title General Ledger Year-End Open for Microsoft Dynamics® GP
Business Impact Description Level Delivery Mode
Business cycle phase:
Service
IO model: ERP/CRM
General Ledger Year-End Open for Microsoft Dynamics GP
enables your customers to reverse a closed year inMicrosoft Dynamics GP to complete all necessary account
adjustments and updates. Through the General Ledger
Year-End Open service, you can help your customers
quickly resolve urgent accounting challenges while
ensuring maximum data integrity throughout the account
open and reconciliation process.
200 1:1 Live Meeting
Engagement
Delivery time
3 or more hours
Topic Title Inventory Valuation Method Change for Microsoft Dynamics® GP
Business Impact Description Level Delivery Mode
Business cycle phase:
Service
IO model: ERP/CRM
Enable customers to change the method they use to value
their inventory in the Inventory module of Microsoft
Dynamics GP. This service is particularly useful when the
customer has not been able to use the Change Valuation
Utility in Microsoft Dynamics GP to change the inventory
valuation method successfully or when the customer is
changing many or all items.
200 1:1 Live Meeting
Engagement
Delivery time
3 or more hours
8/8/2019 PTS Services Catalog FY11Q2
http://slidepdf.com/reader/full/pts-services-catalog-fy11q2 20/23
Topic Title Microsoft Forecaster Budget Transfer Service for Microsoft Dynamics® GP and
Microsoft Dynamics SL
Business Impact Description Level Delivery Mode
Business cycle phase:
Service
IO model: ERP/CRM
Microsoft Forecaster Budget Transfer Service for Microsoft
Dynamics GP and Microsoft Dynamics SL enables
customers to quickly and easily link Microsoft Forecaster
budget data to Budget Records in Microsoft Dynamics GP
and Microsoft Dynamics SL. By eliminating the need for
manual formatting to generate side-by-side actual versus
budget account reports, this service can save customers a
substantial amount of time and help drive improved
accuracy in reporting tasks.
200 1:1 Live Meeting
Engagement
Delivery time
Variable*
Topic Title Microsoft Forecaster Implementation for Microsoft Dynamics®
Business Impact Description Level Delivery Mode
Business cycle phase:
Service
IO model: ERP/CRM
Microsoft Forecaster Implementation for Microsoft
Dynamics assists partners and their customers in
deploying Microsoft Forecaster to exacting businessrequirements. Through this service, partners can gain
assistance on new or complex projects, while building the
skills and knowledge around Microsoft Forecaster needed
to carry out future engagements.
Microsoft Forecaster Implementation for Microsoft
Dynamics is valuable to partners that:
Are new to deploying Microsoft Forecaster.
Need to deploy Microsoft Forecaster for a
customer with unfamiliar business requirements
or industry focus.
Are handling a particularly complex deploymentand need assistance and expertise.
Need to mitigate the risk of deploying Microsoft
Forecaster.
200 1:1 Live Meeting
Engagement
Delivery time
Variable*
Topic Title Performance Review for Microsoft Dynamics®
Business Impact Description Level Delivery Mode
Business cycle phase:
Service
IO model: ERP/CRM
Performance Review for Microsoft Dynamics can help
resolve customer issues proactively when customers are:
Expecting seasonal increases in volumes.
Introducing new functionalities.
Preparing for increases in the volume of users or
transactions.
The service can resolve issues reactively when customers are:
Experiencing performance slowdowns in key areas
of the business.
Experiencing higher-than-expected server
response times.
200 1:1 Live Meeting
Engagement
Delivery time
31 or more hours
8/8/2019 PTS Services Catalog FY11Q2
http://slidepdf.com/reader/full/pts-services-catalog-fy11q2 21/23
Topic Title Proof of Concept Benchmark Service for Microsoft Dynamics® CRM
Business Impact Description Level Delivery Mode
Business cycle phase:
Sell, Service
IO model: ERP/CRM
Proof-of-Concept Benchmark Service for Microsoft
Dynamics CRM helps you make informed decisions about
the correct hardware and infrastructure to deploy before
installing Microsoft Dynamics CRM.
With this service, view a reproduction of your environment
to evaluate application performance against specific
business requirements to minimize the risk of downtime
or user frustration. A Proof-of-Concept Benchmark Service
engagement is valuable when:
Deploying more than 250 concurrent Microsoft
Dynamics CRM users.
Upgrading or bringing on substantial volumes or
users.
Worrying about network bandwidth for
applications.
Deploying globally. Planning to leverage a very large dataset.
200 1:1 Live Meeting
Engagement
Delivery time
Variable*
Topic Title QuickBooks Migration for Microsoft Dynamics® GP
Business Impact Description Level Delivery Mode
Business cycle phase:
Service
IO model: ERP/CRM
QuickBooks Migration for Microsoft Dynamics GP helps
your customers migrate select master records and
transaction types to Microsoft Dynamics GP. This service is
designed to help minimize downtime, reduce data
integrity issues, and lower costs. Customers can upgrade
to Microsoft Dynamics GP without reentering informationor losing valuable historical data.
The migration is done by senior technicians who:
Understand upgrade and migration paths and the
implication of applying service packs and hotfixes.
Have access to known issues and software quality
reports.
Understand the underlying upgrade and
migration processes for a faster diagnosis.
Can facilitate escalation points for access to
development.
Have experience with complex and large datasets.
200 1:1 Live Meeting
Engagement
Delivery time
10 or more hours
8/8/2019 PTS Services Catalog FY11Q2
http://slidepdf.com/reader/full/pts-services-catalog-fy11q2 22/23
Topic Title Reporting Design Hands-On Lab for Microsoft Dynamics
Business Impact Description Level Delivery Mode
Business cycle phase:
Service
IO model: ERP/CRM
This engagement will help you learn how to expand your
business intelligence capabilities and build effective
reporting scorecards.
200 1:1 Live Meeting
Engagement
Delivery time
Variable*
Topic Title Reporting Strategy and Infrastructure for Microsoft Dynamics
Business Impact Description Level Delivery Mode
Business cycle phase:
Service
IO model: ERP/CRM
This engagement will help you understand, design, and
deploy the right business intelligence platform for your
business needs. The service will also outline the
infrastructure needed to support the recommended
solution.
200 1:1 Live Meeting
Engagement
Delivery time
Variable*
Topic Title Upgrade Readiness for Microsoft Dynamics
Business Impact Description Level Delivery Mode
Business cycle phase:
Service
IO model: ERP/CRM
This engagement will provide you with a practical upgrade
guide that’s tailored to your environment. It is the easiest
way to ensure your upgrade of Microsoft Dynamics is
done according to best practices and leads to a supported
environment.
200 1:1 Live Meeting
Engagement
Delivery time
Variable*
Topic Title Upgrades and Migrations for Microsoft Dynamics® GP
Business Impact Description Level Delivery Mode
Business cycle phase:
Service
IO model: ERP/CRM
Upgrades and Migrations for Microsoft Dynamics GP is a
great fit for customers and partners who need data
upgraded or migrated to a supported version of a
Microsoft Dynamics solution. This service helps minimize
downtime, reduce data integrity issues, and lower costs.
The service is completed by senior technicians who:
Understand upgrade and migration paths and the
implication of applying service packs and hotfixes.
Have access to known issues and software quality
reports.
Understand the underlying upgrade and
migration processes for quick diagnosis and
execution.
Can facilitate escalation by coordinating access to
development resources.
200 1:1 Live Meeting
Engagement
Delivery time
5 or more hours
for migrations
13 or more hours
for upgrades
8/8/2019 PTS Services Catalog FY11Q2
http://slidepdf.com/reader/full/pts-services-catalog-fy11q2 23/23
* Many offerings can be tailored to your exact business specifications—you can pick and choose which modules
pertain to your business needs—and are therefore of variable duration. Your Partner Technical Consultant can give
you a better idea of how many Advisory Hours will be used by any specific offering.
Understand database schema to ensure data
integrity.
Have experience working with large and complex
datasets.
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