PTS Services Catalog FY11Q2

8/8/2019 PTS Services Catalog FY11Q2

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Services Catalog

Autumn 2010

© 2010 Microsoft Corporation. All rights reserved.

Partner Technical Services



The information in this document is provided to you under the terms and conditions of your Microsoft Partner

Program membership agreement, including the confidentiality section therein.

This document may not be distributed or shared outside of your organization. If you become aware that this

information has been shared outside of your organization please notify your Microsoft representative and take

appropriate steps to prevent further distribution.

Microsoft retains all copyright and other intellectual property rights in this document. No part of this document may

be reproduced, amended, or transmitted in any form by any means, electronic or mechanical, or stored in any

information retrieval system, without Microsoft’s prior written consent.

This document is provided to you ―as is,‖ and Microsoft does not warrant or represent that this document, or any

other written or oral communication made in the course of your evaluation of this document, is complete or

accurate.

Some of the information contained in this document may have been provided for the purposes of promoting

particular Microsoft products. The products may not have been the subject of independent reviews. Some of thestatements made in this document are based purely on Microsoft’s op inion of the strengths and/or weaknesses of

the respective products resulting from a review undertaken by Microsoft of the respective products, and those

statements should be taken in that context.

Microsoft and its officers, agents, employees and advisors disclaim all liability, cost and damage (direct or indirect)

incurred by you, whether arising at law, by statute, in equity or otherwise as a result of the relationship between you

and Microsoft or you and any of the people that Microsoft is responsible for, in respect of anything contained

(whether expressly or impliedly) in or omitted from, or otherwise relating to, this document.

©2010 Microsoft Corporation. All rights reserved.



Contents

Frequently Asked Questions ................................................................................................................................................................................ 4

About Microsoft Partner Technical Services .................................................................................................................................................. 6

ENABLE ..................................................................................................................................................................................................................... 6

SELL ............................................................................................................................................................................................................................ 6

SERVICE .................................................................................................................................................................................................................... 6

Deliver .................................................................................................................................................................................................................. 6

Solve ..................................................................................................................................................................................................................... 7

Partner Technical Services Offerings ................................................................................................................................................................. 7

Practice Accelerator ................................................................................................................................................................................................. 8

Practice Accelerator for Microsoft SharePoint Server 2010 ................................................................................................................ 9Practice Accelerator for Microsoft Server Virtualization with Advanced Management (SVAM) ........................................ 10

Practice Accelerator for Desktop Optimization with Windows and the Microsoft Office System (DOWO) .................. 10

Solution Alignment Offerings ............................................................................................................................................................................ 11

Windows® Azure™ ........................................................................................................................................................................................... 11

Business Productivity Online Suite (BPOS)............................................................................................................................................... 12

Microsoft® Exchange Server 2010 ............................................................................................................................................................. 12

Windows® Internet Explorer® 8 ................................................................................................................................................................. 13

Microsoft® Office 2010 ................................................................................................................................................................................... 14

Microsoft® Office Communications Server 2007 R2 .......................................................................................................................... 14

Microsoft® SharePoint® 2010 .................................................................................................................................................................... 15

Microsoft® SQL Server® 2008 .................................................................................................................................................................... 16

Microsoft® Virtualization ............................................................................................................................................................................... 17

Windows® 7 ........................................................................................................................................................................................................ 17

Windows Server® 2008 R2 ............................................................................................................................................................................ 18

Microsoft Dynamics® ...................................................................................................................................................................................... 19

Contact and Location Information



Frequently Asked QuestionsHow can I access the services

mentioned in this Services

Catalog?

Contact us by emailing [email protected]. Include your Partner ID and

details of your request. A Microsoft services specialist or Partner Technical

Consultant (PTC) will follow up with you.

Is there a phone number where

I can reach Partner Technical

Services?

Yes. In the United States and Canada, you can call 1-800-MPN-SOLVE (1-800-

676-7658). Outside the United States and Canada, please refer to our list of

global telephone numbers to find a Partner Technical Consultant in your region

What are Advisory Hours, and

what are they used for?

Advisory Hours are used as a form of currency and can be redeemed for Partne

Technical Services (PTS) assistance, such as:

Migration Assistance

Deployment Guidance

Development Guidance

Optimization Guidance

Design & Implementation

Solution Guidance

Scenario Guidance Architecture Guidance

Advisory Hours are provided to you as a Microsoft Partner Network (MPN)

benefit or can be purchased separately.

How can I use my Advisory

Hours?

Advisory Hours can be used for service requests and any advisory service from

Partner Technical Services. Whenever you contact us about a consultative

advisory service, you will be assigned a support reference number to track the

number of Advisory Hours used to provide case resolution, including the amou

of time required for the PTC to understand the issue and research the solution.

The time used is then deducted from your available hours.

What happens to my TAS hourswith the change to PTS? How

do I use them for PTS?

Partners’ current allocation of TAS hours can be used to take advantage of thenew offerings under Partner Technical Services. Additional Advisory Hours can b

purchased using the current process. Partners will only see a change to their

advisory hour benefits when they enroll, re-enroll, or qualify to upgrade after

October 2010. Until then, Partners can continue to use their existing hours to

take advantage of our services. We will continue to refer to the hours as

―advisory hours‖ until the official changeover to MPN in October 2010.

How can I find out about

Advisory Hours used on a

specific issue?

You can ask your Partner Technical Consultant (PTC) who is working with you to

provide an estimate of the Advisory Hours required to resolve the issue. At any

point, you can request your PTC to provide you with the exact total time spent

on the case.

How do I purchase additionalAdvisory Hours?

If you have questions about purchasing Advisory Hours and how many hours yomight need to purchase, please contact your PTC. If you are a registered partne

or do not have an assigned PTC, please email [email protected].

How do I determine my balance

of TAS Advisory Hours?

If you have questions about your Advisory Hours balance, please contact your

PTC or email [email protected].

In what languages will the

offering be delivered?

All offerings will be available in English. Other language availability will vary by

regional demand and ability.

mailto:[email protected]



https://partner.microsoft.com/global/40011365














What is a packaged solution vs.

a custom solution?

A packaged solution is a bundle of related components combined into a single

offering. A custom solution is any variation of related components used to

respond to your particular business needs.

How do I know if I need a

packaged or custom solution?

If you do not find an exact solution in this catalog to fit your needs, contact PTS

at [email protected] to request a custom solution, as you would do today.

Consultants can then guide you to the right selections to create a package orgenerate a custom solution to fit your business needs.

What happened to the TSA and

TAS services?

TSA and TAS are being retired as we move to a new structure that provides

services throughout the business cycle. Offerings you are familiar with under th

TAS and TSA brands will still be available under the new structure.

What happens to TAS hours in

October 2010?

Starting in October 2010 when a partner enrolls, re-enrolls, or qualifies to

upgrade, partners will receive Partner Advisory Hours allocated to their

organization based on their membership/competency level. Partner Advisory

Hours provide a single currency (hours) to use for Partner Technical Services

packaged and custom solutions. A full catalog of services will be provided to

present solutions relating to each phase of the business cycle.

How do I know how many

hours a packaged or custom

solution will cost?

The catalog sets the delivery time as equal to the bill time for each packaged

solution. Custom solutions will be billed based on the time required to deliver

the solution.

How do I know how many

hours I will receive based on the

new membership/competency

levels starting October 2010?

Learn more about the benefits partners will receive at our Benefits Page (this

page will go live on July 5).











About Microsoft Partner Technical ServicesEnabling Partners Throughout Their Business Cycle

Partner Technical Services (PTS) is a benefit provided to members in the Microsoft Partner Network to ensure

success throughout the business cycle. PTS includes services offerings with packaged and custom solutions that can

help increase revenue, accelerate the sales cycle, win more deals, beat competitors, expand a skill set, provide morereliable deployments, and increase customer satisfaction. PTS Technical Consultants have the latest product,

technical sales, and delivery expertise and are committed to partner enablement via knowledge transfer. Through

delivery of effective guidance, our consultants share best practices empowering partners to continually deliver high-

quality engagements to customers.

Starting in October 2010 when a partner enrolls or re-enrolls, they will receive Partner Advisory Hours allocated to

their organization based on membership/competency level. Partner Advisory Hours provide a single currency

(hours) to use in attaining PTS packaged and custom solutions. A full catalog of services will be provided to present

solutions relating to each phase of the business cycle. Some of these solutions are provided today under the

Technical Sales Assistance (TSA) and Technical Advisory Services (TAS) benefits, and new solutions will be made

available throughout FY11.

For more information, visit us here, or email us at [email protected].

ENABLEOptimize your business by gaining knowledge and increasing your capacity to successfully service customers. PTS

service offerings help your organization broaden your readiness and enhance your methodologies to further yourreach in the marketplace.

Service Offerings Include: Practice Accelerator

SELLAccelerate the sales cycle, increase wins against the competition, and expand your business in any economy with

Partner Technical Services. With service offerings from PTS, you will be able to proficiently convey the functionalities,

value propositions, and key benefits of Microsoft products and solutions. Use our best practices and guidance to

help grow your market share.

Service Offerings Include: Competitive Assistance, Feature Overview & Comparison, Business Value, Proof of

Concept, and Solution Architecture

SERVICE

Deliver

Ensure IT services are developed effectively and successfully with a more reliable result. Sharing our best practices,

PTS service offerings will empower you to perform operative deployments with minimal risk.

Service Offerings Include: Migration Assistance, Deployment Guidance, Development Guidance, Optimization

Guidance, Design & Implementation Guidance, Solution Guidance, Scenario Guidance, and Architecture Guidance.

https://partner.microsoft.com/supportsecurity









Solve

In addition to Partner Advisory Hours to be used on PTS, partners will also receive unlimited Online Technical

Communities (OTC) support (now based on forum technology), Business Critical Phone Support, and, based on

membership/competency level, up to 5 incidents of break/fix support.

Partner Technical Services Offerings

•Practice AcceleratorEnable

•Competitive Assistance

•Feature Overview & Comparison

•Business Value

•Proof of Concept

•Solution Architecture

•Technical Licensing

•Test Environment Support

Sell

(TSA)

•Migration Assistance

•Deployment Guidance

•Development Guidance

•Optimization Guidance

•Design & Implementation

•Solution Guidance

•Scenario Guidance

•Architecture Guidance

Service:Deliver

(TAS)



Practice AcceleratorFast-Track Your Business

Identify customer requirements and project scope, analyze customer needs, and deploy a solution with Practice

Accelerator. Designed to help you build a services practice around Microsoft technology solutions, Practice

Accelerator is a comprehensive set of reusable tools and best practices delivered through Microsoft Office Live

Meeting sessions. Get details about upcoming sessions, so you can increase your capacity and provide consistent

customer experiences.

Key Components of Practice Accelerator

Practice Accelerator provides a detailed framework, covering pre-engagement to post-delivery, and includes:

A series of reusable tools, templates, best practices, Hands-On Labs, and guides.

Materials to help you with architecture design, along with post-deployment maintenance and monitoring

recommendations.

Easily customizable reference architecture documents for you to design and leave with your customers.

Project guidance, including templates for planning and managing your customers’ projects.

Planning and design guides to help you provide pre-deployment recommendations.

Registration Details

To register for a Practice Accelerator engagement, visit the Practice Accelerator website.

Cost – Practice Accelerator is available using Partner Advisory Hours (based on number of delivery hours per

offering).

Attendees – Up to 4 consultants per partner organization can participate. Participants should have basic to

intermediate (100-200) technical level in the solution, but we recommend a 200 level to get the most out of

Practice Accelerator.

Delivery method – Practice Accelerator is presented by Microsoft experts via Microsoft Office Live Meeting(for example - 4 hours per day over 4 consecutive days totaling 16 hours).

Initially, Practice Accelerator sessions will be available in international English. Offerings will also be made available

in French, German, Portuguese, Spanish, and simplified Chinese. For more information, send an email to the Practice

Accelerator sales team.

https://partner.microsoft.com/global/40114791#tab



https://partner.microsoft.com/practiceaccelerator













Practice Accelerator for Microsoft SharePoint Server 2010With more than 85 million licensed users, Microsoft Office SharePoint Server 2007 is the market’s leading portal and

collaboration server. Take the SharePoint 2010 Practice Accelerator to ensure you are prepared to offer solutions

that will help your customers plan and deploy their transition to SharePoint 2010.

Day One Platform services

Establishing the core SharePoint 2010

platform to support the functionality of

the additional workloads

Platform services

Technology planning

Day Two Platform services

Deployment and governance

Platform services

Upgrade and migration

Day Three

Enterprise Portals

Intranet, line-of-business integration

Search

Intranet Search

Day Four

Web Content Management

Internet-facing websites

Social Computing

Intranet social networking withSharePoint 2010

Business Intelligence Reporting and Analysis

Self-service BI with PowerPivot, SQL

Reporting Services, and

PerformancePoint Services



Practice Accelerator for Microsoft Server Virtualization with Advanced

Management (SVAM)Virtualization is a key technology for reducing the cost and complexity of IT management. Learn how Microsoft

virtualization technologies and an integrated set of products can reduce customers’ IT cost of ownership, while

improving efficiency.

Day One

Introduction

Delivery management

Component walk-through

Best practices —discovery phase

Day Two

Best practices—architecture, including Microsoft

Hyper-V™ Server, clustering, high availability

Best practices—subsystem architecture

Day Three

Best practices —management

Best practices —advanced management

Day Four

Best practices —security and performance

Tips for success

Ensuring value

Question and answer session

Practice Accelerator for Desktop Optimization with Windows and the

Microsoft Office System (DOWO)This Practice Accelerator is intended to guide organizations in creating a more secure and reliable desktop

environment, as well as help them to improve productivity and agility.

Day One

Introduction

Overview of Deployment

Envision

Vision and Scope

Discovery and Assessment

Day Two

Envision Continued

Communications Plan

Risk Assessment

Day Three

Plan

Architecting a Microsoft Deployment Toolkit

deployment

Architecting Configuration Manager 2007 for

deployment

Labs

Day Four

Build

Image Engineering

Image Creation

Image Deployment



Solution Alignment OfferingsAll of the Partner Technical Services Solution Alignment Offerings listed below can bring you up to speed on the

most current Microsoft technologies, and are completely customizable to meet your specific business needs.

To order one or more of these Solution Alignment Offerings: email us at [email protected], or call 1-800-

MPN-SOLVE (1-800-676-7658) inside the United States and Canada. Outside the United States and Canada, pleaserefer to our list of global telephone numbers to find a Partner Technical Consultant in your region. Please have your

Microsoft Partner ID number ready. Your Partner Technical Consultant (PTC) will talk with you about the event

details and any need for customization before scheduling delivery.

Windows® Azure™ Topic Title Windows Azure and Cloud Computing Business Impact Description Level Delivery ModeBusiness cycle phase:

Sell, Service

IO model: APO

Enable presales engineers, developers, and architects to

move into cloud computing and utilize it to the fullest

potential by using the Windows Azure Services Platform.

Implement the skills and concepts in this series to provide

answers for your customers regarding cloud computing,

give solutions catered to their needs, and build demos

and “Proof of Concept” documents on the Azure Services

Platform. This series is covered in three levels, which can

be specially customized for your specific business needs.

1. Presales:

Introduction to Azure Services Platform

2. Basic:


Introduction to Windows Azure

Introduction to SQL Azure

Introduction to Azure AppFabric

3. Advanced:


Introduction to Windows Azure

Building Web and Worker Roles

Developing Against Azure Services Portal

Introduction to SQL Azure

Introduction to Azure AppFabric

Building Applications Using the .NET Service Bus

Access Control Service Drilldown

Introduction to Dallas (optional)

300 1:1 Live Meeting

Engagement

Delivery time varies

based on selected

modules*

1. Presales: 1 hour

2. Basic: 4 hours

3. Advanced: 12

hours

NOTE: Only the Primary Contact for your company can approve orders of these services. If you are not the Primary

Contact, please forward your orders to the Primary Contact for approval; ask them to send the approved,

com leted order to our PTC.











Business Productivity Online Suite (BPOS)

Microsoft® Exchange Server 2010

Topic Title BPOS 9.1 Package Business Impact Description Level Delivery Mode

Business cycle phase:

Enable, Sell

IO model: BPIO

Streamline your business communication by using high

availability, comprehensive security, and simplified IT

management. Microsoft® Business Productivity OnlineSuite (BPOS) technologies are always up-to-date and are

deployed rapidly, thus maximizing your valuable IT

resources and reducing your need for infrastructure

investments. This series will enable you to utilize BPOS to

expand the reach of your business and offer more

opportunities and solutions for your customers. You will

also be ready to position BPOS to your end customers and

give them guidance while delivering a structured

approach to support implementation projects.

Business Productivity with Microsoft Online -

Overview

Directory Synchronization and Co-existence

Exchange Online - Overview

Mail Migration

Microsoft Online Services Competing

Migration from Hosted Services

Office Communications Online and Live Meeting -

Overview

SharePoint Online - Overview

Security in the Business Productivity Online Suite

Implementing Directory Synchronization -

Scenario Guidance Document

Migrating from Exchange On-Premise to Exchange

Online - Scenario Guidance Document

200-

300

1:1 Live Meeting

Engagement

Delivery time

12 hours

Topic Title Exchange 2010 Workshop Series

Business Impact Description Level Delivery Mode


Enable, Service

IO model: BPIO

Find new solutions with Exchange Server 2010, the next

major version of Exchange, redesigned to enhance the

information worker’s experience as well as make

administration easier. It also includes new email features

with rights management protection, better inbox

navigation, more powerful retention policies, and calendar

sharing with people outside your organization for better

collaboration.

By using the training modules provided in this seminar,

you will be able to articulate the core scenarios and

architectural requirements for Exchange Server 2010,

install and deploy an Exchange Server 2010 server, and

understand the integration of Exchange Server 2010 with

other applications. You will also see how Exchange Server


Engagement

Delivery time

4 days, but

modules can be

delivered

individually



Windows® Internet Explorer® 8

2010 includes a single platform for high availability and

disaster recovery, role-based administration with user self-

service, and that it can either be run on premise or in a

hosted environment.

Overview

Setup, Deployment, and Server Role Configuration

Upgrade and Coexistence

Planning, Sizing, and Performance

Client Access Server

End User IW Experience

Exchange 2010 Federation

Transport and Routing

Information Leakage Protection and Control

Compliance - Archiving and Retention

Unified Messaging

Storage

High Availability

Management Tools and RBAC

Exchange Online Overview

Topic Title Internet Explorer 8: Developers



Service

IO model: APO

Build your websites and web-based applications

efficiently and up to the latest standards with this session

on Internet Explorer 8. You will learn all of its new

innovative features such as Accelerators, Web Slices, and

Visual Search, while mastering all the tools you can utilize

while building your sites and applications.


Engagement

Delivery time

2 hours

Topic Title Internet Explorer 8: IT Professionals



Service

IO model: Core IO

Master the many new features in Internet Explorer 8 and

use it to help make a trusted customer connection. Learn

about the manageability, compatibility, and

interoperability of Internet Explorer 8 across a wide range

of websites, and how it protects your customer’s PC

security. This seminar will also discuss the other general

deployment benefits, safety, reliability and usage of

Internet Explorer 8.


Engagement

Delivery time

2 hours



Microsoft® Office 2010

Microsoft® Office Communications Server 2007 R2

Topic Title Office 2010 Workshop Series



Sell

IO model: BPIO

Get help driving conversations with TDMs, IT Pros, and

end users to renew EAS, sell Office 2010 earlier in the sales

cycle, and win new EA business. In this web seminar youwill receive a BPIO execution package that launches Office

2010 to Enterprise Business. It includes a complete set of

selling strategies and marketing materials that give you

the tools you need to demonstrate the value of Office

2010 in the BPIO framework.

100-

200

1:1 Live Meeting

Engagement

Delivery time:

Variable*

Topic Title Office Communications Server 2007 R2 Workshop Series


Business cycle phase:Service

IO model: BPIO

Increase your knowledge and skills on OfficeCommunications Server 2007 R2 in this three-day

instructor-led workshop. This series focuses on

understanding scenarios regarding Office

Communications Server 2007, Office Communicator, and

integration with Microsoft Exchange 2007. After this

course, you will be able to apply the core scenarios for

Office Communications Server 2007 R2 as well as know

the architectural requirements of Office Communication

Server 2007 R2; create steps for, install, and deploy a pilot

for Office Communications Server 2007 R2; and

understand the integration of Exchange 2007 SP1 Unified

Messaging. Welcome and Overview

Architecture, Planning, and Deployment

IM and Presence

Conferencing

Remote Access

Troubleshooting

Voice Architecture

Voice Deployment Scenarios

Unified Messaging

Developer Platform Overview

100 1:1 Live MeetingEngagement

Delivery time

3 days, but

modules can be

delivered

individually



Microsoft® SharePoint® 2010Topic Title SharePoint 2010 Advanced Developer Training Workshop Series



Service

IO model: APO

Engage in business solutions by utilizing the new

developer-oriented features of SharePoint 2010. Enroll in

this technical training web seminar to upgrade your skillsand learn how to build custom applications with

SharePoint 2010, create solutions for your customers, and

respond to their business needs.

Introduction to SharePoint 2010 Development

Developing Custom Application for SharePoint

2010 on Windows 7

SharePoint 2010 & Access Service

Sandbox Solution

Data Technologies and Business Connectivity

Services in SharePoint 2010

Workflow Enhancements

Silverlight & Client Services in SharePoint 2010

SharePoint 2010 and InfoPath 2010

SharePoint 2010 UI Development

Microsoft Office SharePoint Server 2007 to SP2010

– Custom Code Upgrade

200-

300

1:1 Live Meeting

Engagement

Delivery time

1 week but

modules can be

delivered

individually

Topic Title SharePoint 2010 Advanced IT Pro Training Workshop Series



Service

IO model: BPIO

Utilize all of the enhancements provided by SharePoint

2010 by enrolling in this deeply technical web seminarseries. Upon completion, you will be able to understand all

the new features of SharePoint 2010, and be able to

successfully install and configure the program to best suit

your company’s needs. SharePoint 2010 offers solutions to

drive productivity, has a scalable, unified infrastructure,

and flexible deployment, making it a valuable upgrade.

Applying Updates in SharePoint 2010 Server Farm

Environments

Business Connectivity Services in SharePoint 2010

and Office 2010

Business Continuity Management Features in

SharePoint 2010

Document Management Capabilities and Features

in SharePoint 2010

Governing Content Types, Policies, and Taxonomy

Services in SharePoint 2010

IT Pro Tools for Customizing SharePoint 2010

Managing SharePoint 2010 Customizations

Office 2010 New Features, Deployment, and

Volume Activation Overview

200-

300

1:1 Live Meeting

Engagement

Delivery time

5 days, although

modules can be

delivered

individually



Microsoft® SQL Server® 2008

Planning and Using SharePoint 2010 Service

Applications

Records Management in SharePoint 2010

Search Capabilities and Features

SharePoint + Office 2010 Better Together

SharePoint + Office 2010 How to Compete

SharePoint 2010 Why Upgrade Overview

SharePoint 2010 New Features Overview

SharePoint 2010 Online Overview

Understanding SharePoint 2010 Topology

Upgrade Cycle - Implement - Testing Upgraded

SharePoint 2010 Solutions

Upgrade Cycle - Learn - SharePoint 2010 Upgrade

Overview

Upgrade Cycle - Prepare - Preparing to Upgrade

to SharePoint 2010

Upgrade Cycle - Validate - Testing Upgraded

SharePoint 2010 Solutions

Using Social Capabilities in SharePoint 2010

Using the SharePoint 2010 Security Model

Topic Title SQL Server 2008 Performance Tuning and Optimization Series



Service

IO model: APO

Learn about performance tuning and optimization for

SQL Server 2008. You will build your knowledge base on

dynamic management views, performance tools and

monitoring, table and index structure, locking and

concurrency, query optimization, programming

efficiency, and scalability. There will also be detailed

demos and labs to provide real-world examples for

performance management.

Architecture

Dynamic Management Views

Performance Tools and Monitoring

Table and Index Structure

Locking and Concurrency

Query Optimization Programming Efficiency

Scalability

Resource Governor

200 -

300

1:1 Live Meeting

Engagement

Delivery time

Variable*



Microsoft® Virtualization

Windows® 7

Topic Title Microsoft Virtualization Workshop Series



Sell, Service

IO model: Core IO

Gain experience working with Microsoft Virtualization

which will enable you to win more deals and deploy

Virtualization to your customers. By applying theknowledge in this seminar, you will understand how

Virtualization solutions can lower the total cost of

ownership (TCO), improve server availability, and simplify

IT management. Because this seminar focuses on the

capabilities and building of actual Virtualization systems,

you will have a real deployment experience of Microsoft

Server, Desktop, and Application Virtualization solutions

as well as experience in Virtualization Management.

Virtualization Overview

Solutions and Scenarios Design Deployment

Microsoft Virtualization Licensing Model

Virtualization Competition

Microsoft Virtualization IT Consolidation and Case

Studies

Microsoft Virtualization Common Issues and

Proven Solutions


Engagement

Delivery time

12 hours

Topic Title Fast-Track to Windows 7: For Developers



Service

IO model: Core IO,

APO

Learn how to successfully migrate and install Windows 7

in small and large enterprises to ease your transition as

well as your customer’s. In this seminar, you will gain

experience in how to use the SUA tool to test and mitigate

non-compatible apps, apply the migration tools, and run

compatibility diagnostics with ACT 5.5. You will also have

real deployment experience of Microsoft Windows 7 and

learn to plan and manage the whole life cycle of the OS

and its applications.

Why Apps Are Not Compatible

USMT Migration for Windows 7

How to Do Compatibility Diagnostics with ACT Enterprise deployment options and tool

200-

300

1:1 Live Meeting

Engagement

Delivery time

6 hours



Windows Server® 2008 R2

Topic Title Fast-Track to Windows 7: Scenarios



Service

IO model: Core IO,

APO

Use scenarios and demos to migrate and deploy Windows

7. By taking this seminar, you will see examples of

migration scenarios in both large and small business

deployment and determine which solution of ―Existing

User Data Migration‖ to apply when deploying Windows

7. You will also be guided in determining which solution

of Windows 7 Enterprise Deployment to use when

working with enterprises of differing sizes and see

walkthroughs from each perspective.

Deploy Windows 7 in Small Business

Using ACT 5.5 to collect and analyze compatibility

data

Deploy Windows 7 in Middle Business

Using SUA tool to test and mitigate UAC-related

issues

Windows 7 Installation Upgrade and Migration

200-

300

1:1 Live Meeting

Engagement

Delivery time

6 hours

Topic Title Windows Server 2008 R2 Workshop Series



Enable, Service

IO model: Core IO

Gain confidence and experience using Windows Server

2008 R2. In this workshop series, you will learn how to

optimize your infrastructure, make improvements to your

user interface, save money, and reduce deployment

costs. You will also receive information on utilizing

Windows Server 2008 R2 with Windows 7, ActiveDirectory® Domain Services, Remote Desktop Services,

and technical and policy overviews.

Active Directory Domain Services in Windows

Server 2008 R2

How Windows Server 2008 R2 Affects Your IT

Infrastructure

Infrastructure Optimization with Microsoft

Assessment and Planning Solution Accelerator

NAP and NPS in Windows Server 2008 R2 and

Windows 7

Saving IT Costs with Windows Server 2008 andVirtualization Technology

Server Migration and Server Manager

Functionality in Windows Server 2008 R2

Windows Server 2008 R2 Technical Overview

Windows Server 2008 R2 and Windows 7 Group

Policy Changes

Windows Server 2008 R2 Remote Desktop

Services Technical Overview


Engagement

Delivery time

Variable*



Microsoft Dynamics®Topic Title Architecture Assessment for Microsoft Dynamics®



Service

IO model: ERP/CRM

Architecture Assessment for Microsoft Dynamics will help

you set up your Microsoft Dynamics solution with the

recommended technologies and hardware best suited tomeet your client’s strategic objectives. This service is most

useful:

In the analysis or design phase before

implementation.

During an upgrade to evaluate a newly proposed

architecture.

Before an anticipated increase in user adoption.


Engagement

Delivery time

33 or more hours

Topic Title Design and Development Strategies for Microsoft Dynamics®



Service

IO model: ERP/CRM

Design and Development Strategies for Microsoft

Dynamics offers consulting with experienced engineers on

development strategies and architectural decisions that

will help you improve customer satisfaction, reduce

maintenance and support costs, and prepare for future

opportunities.


Engagement

Delivery time

Variable*

Topic Title General Ledger Year-End Open for Microsoft Dynamics® GP



Service

IO model: ERP/CRM

General Ledger Year-End Open for Microsoft Dynamics GP

enables your customers to reverse a closed year inMicrosoft Dynamics GP to complete all necessary account

adjustments and updates. Through the General Ledger

Year-End Open service, you can help your customers

quickly resolve urgent accounting challenges while

ensuring maximum data integrity throughout the account

open and reconciliation process.


Engagement

Delivery time

3 or more hours

Topic Title Inventory Valuation Method Change for Microsoft Dynamics® GP



Service

IO model: ERP/CRM

Enable customers to change the method they use to value

their inventory in the Inventory module of Microsoft

Dynamics GP. This service is particularly useful when the

customer has not been able to use the Change Valuation

Utility in Microsoft Dynamics GP to change the inventory

valuation method successfully or when the customer is

changing many or all items.


Engagement

Delivery time

3 or more hours



Topic Title Microsoft Forecaster Budget Transfer Service for Microsoft Dynamics® GP and

Microsoft Dynamics SL



Service

IO model: ERP/CRM

Microsoft Forecaster Budget Transfer Service for Microsoft

Dynamics GP and Microsoft Dynamics SL enables

customers to quickly and easily link Microsoft Forecaster

budget data to Budget Records in Microsoft Dynamics GP

and Microsoft Dynamics SL. By eliminating the need for

manual formatting to generate side-by-side actual versus

budget account reports, this service can save customers a

substantial amount of time and help drive improved

accuracy in reporting tasks.


Engagement

Delivery time

Variable*

Topic Title Microsoft Forecaster Implementation for Microsoft Dynamics®



Service

IO model: ERP/CRM

Microsoft Forecaster Implementation for Microsoft

Dynamics assists partners and their customers in

deploying Microsoft Forecaster to exacting businessrequirements. Through this service, partners can gain

assistance on new or complex projects, while building the

skills and knowledge around Microsoft Forecaster needed

to carry out future engagements.

Microsoft Forecaster Implementation for Microsoft

Dynamics is valuable to partners that:

Are new to deploying Microsoft Forecaster.

Need to deploy Microsoft Forecaster for a

customer with unfamiliar business requirements

or industry focus.

Are handling a particularly complex deploymentand need assistance and expertise.

Need to mitigate the risk of deploying Microsoft

Forecaster.


Engagement

Delivery time

Variable*

Topic Title Performance Review for Microsoft Dynamics®



Service

IO model: ERP/CRM

Performance Review for Microsoft Dynamics can help

resolve customer issues proactively when customers are:

Expecting seasonal increases in volumes.

Introducing new functionalities.

Preparing for increases in the volume of users or

transactions.

The service can resolve issues reactively when customers are:

Experiencing performance slowdowns in key areas

of the business.

Experiencing higher-than-expected server

response times.


Engagement

Delivery time

31 or more hours



Topic Title Proof of Concept Benchmark Service for Microsoft Dynamics® CRM



Sell, Service

IO model: ERP/CRM

Proof-of-Concept Benchmark Service for Microsoft

Dynamics CRM helps you make informed decisions about

the correct hardware and infrastructure to deploy before

installing Microsoft Dynamics CRM.

With this service, view a reproduction of your environment

to evaluate application performance against specific

business requirements to minimize the risk of downtime

or user frustration. A Proof-of-Concept Benchmark Service

engagement is valuable when:

Deploying more than 250 concurrent Microsoft

Dynamics CRM users.

Upgrading or bringing on substantial volumes or

users.

Worrying about network bandwidth for

applications.

Deploying globally. Planning to leverage a very large dataset.


Engagement

Delivery time

Variable*

Topic Title QuickBooks Migration for Microsoft Dynamics® GP



Service

IO model: ERP/CRM

QuickBooks Migration for Microsoft Dynamics GP helps

your customers migrate select master records and

transaction types to Microsoft Dynamics GP. This service is

designed to help minimize downtime, reduce data

integrity issues, and lower costs. Customers can upgrade

to Microsoft Dynamics GP without reentering informationor losing valuable historical data.

The migration is done by senior technicians who:

Understand upgrade and migration paths and the

implication of applying service packs and hotfixes.

Have access to known issues and software quality

reports.

Understand the underlying upgrade and

migration processes for a faster diagnosis.

Can facilitate escalation points for access to

development.

Have experience with complex and large datasets.


Engagement

Delivery time

10 or more hours



Topic Title Reporting Design Hands-On Lab for Microsoft Dynamics



Service

IO model: ERP/CRM

This engagement will help you learn how to expand your

business intelligence capabilities and build effective

reporting scorecards.


Engagement

Delivery time

Variable*

Topic Title Reporting Strategy and Infrastructure for Microsoft Dynamics



Service

IO model: ERP/CRM

This engagement will help you understand, design, and

deploy the right business intelligence platform for your

business needs. The service will also outline the

infrastructure needed to support the recommended

solution.


Engagement

Delivery time

Variable*

Topic Title Upgrade Readiness for Microsoft Dynamics



Service

IO model: ERP/CRM

This engagement will provide you with a practical upgrade

guide that’s tailored to your environment. It is the easiest

way to ensure your upgrade of Microsoft Dynamics is

done according to best practices and leads to a supported

environment.


Engagement

Delivery time

Variable*

Topic Title Upgrades and Migrations for Microsoft Dynamics® GP



Service

IO model: ERP/CRM

Upgrades and Migrations for Microsoft Dynamics GP is a

great fit for customers and partners who need data

upgraded or migrated to a supported version of a

Microsoft Dynamics solution. This service helps minimize

downtime, reduce data integrity issues, and lower costs.

The service is completed by senior technicians who:

Understand upgrade and migration paths and the

implication of applying service packs and hotfixes.

Have access to known issues and software quality

reports.

Understand the underlying upgrade and

migration processes for quick diagnosis and

execution.

Can facilitate escalation by coordinating access to

development resources.


Engagement

Delivery time

5 or more hours

for migrations

13 or more hours

for upgrades



* Many offerings can be tailored to your exact business specifications—you can pick and choose which modules

pertain to your business needs—and are therefore of variable duration. Your Partner Technical Consultant can give

you a better idea of how many Advisory Hours will be used by any specific offering.

Understand database schema to ensure data

integrity.

Have experience working with large and complex

datasets.

Documents

PTS Services Catalog FY11Q2