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Project Management Plan
40
The scoring matrix used in this process in outlined below.
Table 8.2 : Scoring matrix used in stakeholder consultation
Interest Level
InfluenceLevel
Low Medium High
Low 2 4 6
Medium 3 6 9
High 4 8 12
The scoring matrix uses a standard multiplier to develop a total score which combines the overall in influenceand interest the stakeholder has in regards to the project. For example, a stakeholder with a low influence andinterest level would receive a score of 2.
The higher the score the more importance and rank that was associated with the particular stakeholder for theproject.
Project Management Plan
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8.3 Stakeholder Engagement Plan
The following Stakeholder Engagement Plan (SEP) table has been developed. Table 3: Stakeholder Engagement Plan (SEP)
Rank Stakeholderentity
Contact Name Interestlevel(H,M,L)
Influencelevel(H,M,L)
Score Proposedmechanism andactions
EngagementPlan(frequency andtiming)
Risk of notconsulting (or riskof consulting)
Risk management strategies
=1 Department ofInfrastructure,RegionalDevelopmentand Cities
TBC H H 12 · Formal updatesandpresentationsat monthlymeetingRegular directcommunication
· Invites to publicmeetings andother keydiscussions
· FormalmonthlyupdatesAd hocdiscussionson keymatters
· Disruption toproject delivery
· Rework anddelays tomilestones
· Misinformationabout theproject
· Misalignment ofprojectexpectations
· Ongoing constructive communication
· Share initial findings and seek feedback
=1 Project SteeringCommittee(TBC)
TBC H H 12 · Weeklytelephoneupdate
· Provision ofdraft chapters
· Invited to one-on-onestakeholdermeetings &workshops
· Weeklyupdates
· Draftchapters asper projectplan
· Disruption toproject delivery
· Rework anddelays tomilestones
· Misinformationabout theproject
· Misalignment ofprojectexpectations
· Ongoing constructive communicationShare initial findings and seek feedback on draft DBCby chapter
=1 StakeholderReferenceGroup
TBC H H 12 · Formal updatesandpresentations
· Semi-Regularmeetings to
· Disruption toproject delivery
·
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Rank Stakeholderentity
Contact Name Interestlevel(H,M,L)
Influencelevel(H,M,L)
Score Proposedmechanism andactions
EngagementPlan(frequency andtiming)
Risk of notconsulting (or riskof consulting)
Risk management strategies
· Invites to publicmeetings andother keydiscussions
brief thegroup and toreceivefeedback
· Unable toreceive supportfor project
· Misinformationabout theproject
=1 Councils Townsville CityCouncil
H H 12 · Regularcommunicationand meetingswith seniorexecutives andCouncillors withSteeringCommitteeChair andProjectManager
· Offer of projectbriefings
· Monthly ormorefrequent ifrequired onparticularmatters
· Disruption toproject delivery
· Unable toreceive Councilsupport forproject
· Misinformationabout theproject
· Regular contact with senior executives andCouncillors
· Promote the community benefits and positive impactto the region of the project
=1 Landholders Directly affectedlandholders
H H 12 ·
· Regular contactwith updates ofthe project andpotentialimpacts toproperty
· Regular bi-monthlycontact ormorefrequentwhenrequired
· Disruption toproject delivery
· Potential to beobstructivetowards theproject,including refusalof site access
· Regular and honest engagement on the process andpotential property impacts
· Recognising the significant impact on landowners
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Rank Stakeholderentity
Contact Name Interestlevel(H,M,L)
Influencelevel(H,M,L)
Score Proposedmechanism andactions
EngagementPlan(frequency andtiming)
Risk of notconsulting (or riskof consulting)
Risk management strategies
· Misinformationabout theproject
=1 Potentialcustomers
Parties that couldreceive water from theproject
H H 12 · Regularcommunicationthroughinformationsessions, face-to-facemeetings andphoneconversations
· Supported withwrittencommunicationthrough e-mailsand overviewdocuments
· Bi-monthlyinformationsessions
· Continuedengagementthrough thedemand anddesignassessment
· Lack of projectsupport
· Not delivering aproject meetingcustomerrequirements
· Misinformationabout theproject
· Regular engagement on the opportunity of the project
· Recognising the significant impact on landowners
=1 Traditionalowners /Aboriginalcultural heritage
2. TBC H H 12 · A face-to-facemeeting withtraditionalownerrepresentativesand projectstaff
· Specificcommunicationand site visit forspecific projectevents (e.g.
· Regularupdates
· Specificengagementduringspecificproject tasks
·
· Disruption toproject delivery
· Potential to beobstructivetowards theproject
· Misinformationabout theproject
· Regular and meaningful engagement
· Engaging during potential sensitive stages of theproject
Project Management Plan
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Rank Stakeholderentity
Contact Name Interestlevel(H,M,L)
Influencelevel(H,M,L)
Score Proposedmechanism andactions
EngagementPlan(frequency andtiming)
Risk of notconsulting (or riskof consulting)
Risk management strategies
below groundinvestigations)
=7 Federaldepartments andauthorities
· Department of theEnvironment andEnergy
· InfrastructureAustralia
·
H/M H 10 · Regularupdates onproject statusvia Queenslanddepartments
· Specific anddirectengagement onmatters ofinterest and/orareas requiringfeedback andguidance
· Regularprojectupdates
· On an as-needs basisfor specificmatters
· Disruption toproject delivery
· Rework anddelays tomilestones
· Misinformationabout theproject
· Misalignment ofprojectexpectations
· Providing regular updates and presenting anunderstanding of the opportunities and challenges ofthe project
=7 Statedepartments,authorities andcorporations
· QueenslandTreasury
· Department ofNaturalResources, Minesand Energy
· Department ofStateDevelopment,Manufacturing,Infrastructure andPlanning(including theOffice of the
H/M H 10 · Regularupdates onproject status
· Specific anddirectengagement onmatters ofinterest and/orareas requiringfeedback andguidance
· Regularprojectupdates
· On an as-needs basisfor specificmatters
· Disruption toproject delivery
· Rework anddelays tomilestones
· Misinformationabout theproject
· Misalignment ofprojectexpectations
· Providing regular updates and presenting anunderstanding of the opportunities and challenges ofthe project
Project Management Plan
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Rank Stakeholderentity
Contact Name Interestlevel(H,M,L)
Influencelevel(H,M,L)
Score Proposedmechanism andactions
EngagementPlan(frequency andtiming)
Risk of notconsulting (or riskof consulting)
Risk management strategies
Coordinator-General)
· Department ofAgriculture andFisheries
· Department ofEnvironment andScience
· SunWater
=9 FederalDepartmentalMinisters
· Minister forAgriculture andWater Resources
· Minister for theEnvironment andEnergy
· Minister forInfrastructure andTransport
M H 8 · Specific anddirectengagement onmatters ofinterest and/orareas requiringfeedback andguidance
· Regularprojectupdates
· On an as-needs basisfor specificmatters
· Disruption toproject delivery
· Misinformationabout theproject
· Misalignment ofprojectexpectations
· Providing regular updates and presenting anunderstanding of the opportunities and challenges ofthe project
=9 Federal electedrepresentatives
· Federal Membersfor Townsville area
M H 8 · Specific anddirectengagement onmatters ofinterest and/orareas requiringfeedback andguidance
· Regularprojectupdates
· On an as-needs basisfor specificmatters
· Disruption toproject delivery
· Misinformationabout theproject
· Misalignment ofprojectexpectations
· Providing regular updates and presenting anunderstanding of the opportunities and challenges ofthe project
=9 State Premierand
· Premier andMinister for Trade
M H 8 · Specific anddirectengagement onmatters of
· Regularprojectupdates
· Disruption toproject delivery
· Providing regular updates and presenting anunderstanding of the opportunities and challenges ofthe project
Project Management Plan
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Rank Stakeholderentity
Contact Name Interestlevel(H,M,L)
Influencelevel(H,M,L)
Score Proposedmechanism andactions
EngagementPlan(frequency andtiming)
Risk of notconsulting (or riskof consulting)
Risk management strategies
DepartmentalMinisters
· QueenslandTreasurer
· Minister for StateDevelopment,Manufacturing,Infrastructure andPlanning
· Minister forNaturalResources, Minesand Energy
· Minister forAgriculturalIndustryDevelopment andFisheries
· Minister forEnvironment andthe Great BarrierReef
interest and/orareas requiringfeedback andguidance
· On an as-needs basisfor specificmatters
· Misinformationabout theproject• Misalignmentof projectexpectations
=9 State electedrepresentatives
· State Members forTownsville area
M H 8 · Specific anddirectengagement onmatters ofinterest and/orareas requiringfeedback andguidance
· Regularprojectupdates
· On an as-needs basisfor specificmatters
· Disruption toproject delivery
· Misinformationabout theproject
· Misalignment ofprojectexpectations
· Providing regular updates and presenting anunderstanding of the opportunities and challenges ofthe project
Project Management Plan
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Rank Stakeholderentity
Contact Name Interestlevel(H,M,L)
Influencelevel(H,M,L)
Score Proposedmechanism andactions
EngagementPlan(frequency andtiming)
Risk of notconsulting (or riskof consulting)
Risk management strategies
=9 Media · Townsville Bulletin
· Other local media
· The Courier Mail
· The Australian
· ABC Radio
M M 8 · • Regularupdates onproject status• Specificupdates onprojectmilestones andmatters ofinterest
· Bi-monthlyupdates
· On an as-needs basison specificmatters
· Misinformationabout theprojectMisalignment ofprojectexpectations
· Providing regular updates and presenting anunderstanding of the opportunities and challenges ofthe project
=15 Potentialcontractors
· Parties that couldtender for theproject if it isapproved andfunded
M M 6 · Specific anddirectengagement onmatters ofinterest and/orareas requiringfeedback andguidance
· On an as-needs basison specificmatters
· Lack of interestor readiness forproject• Disruption toproject delivery
· • Misinformationabout theproject
· Engagement at specific stages of the project
· Providing a clear understanding of the relevantexpectations and opportunities with the project
=15 Communitygroups
· Townsville WaterSecurity Taskforce
· Other CommunityGroups (TBC)
M M 6 · Specific anddirectengagement onmatters ofinterest and/orareas requiringfeedback andguidance
· On an as-needs basison specificmatters
· Misinformationabout theproject• Misalignmentof projectexpectations
· Engagement at specific stages of the project
=17 Environmentalgroups
· TBC M L 4 · Specific anddirectengagement onmatters ofinterest and/or
· On an as-needs basison specificmatters
· Misinformationabout theprojectMisalignment of
· Engagement at specific stages of the project
Project Management Plan
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Rank Stakeholderentity
Contact Name Interestlevel(H,M,L)
Influencelevel(H,M,L)
Score Proposedmechanism andactions
EngagementPlan(frequency andtiming)
Risk of notconsulting (or riskof consulting)
Risk management strategies
areas requiringfeedback andguidance
projectexpectations
=17 Business · TownsvilleChamber ofCommerce
· Others TBC
M L 4 · Specific anddirectengagement onmatters ofinterest and/orareas requiringfeedback andguidance
· On an as-needs basison specificmatters
· Disruption toproject delivery
· Lack of interestor readiness forproject
· Misinformationabout theproject
· Engagement at specific stages of the project
· Providing a clear understanding of the relevantexpectations and opportunities with the project
=17 Industry peakbodies
· TBC M L 4 · Specific anddirectengagement onmatters ofinterest and/orareas requiringfeedback andguidance
· On an as-needs basison specificmatters
· Misinformationabout theproject
· Misalignment ofprojectexpectations
· Engagement at specific stages of the project
· Providing a clear understanding of the relevantexpectations and opportunities with the project
20 Utility serviceproviders
· Vodaphone
· Ergon Energy
· Telstra
· Optus
· Others TBC
L M 3 · Specific anddirectengagement onmatters ofinterest and/orareas requiringfeedback andguidance
· On an as-needs basison specificmatters
· Lack of interestor readiness forproject
· Misinformationabout theproject
· Engagement at specific stages of the project
· Providing a clear understanding of the relevantexpectations and opportunities with the project
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