[PPT]PowerPoint Presentation · Web viewWorking parents need “systematic ways to find...

Consumer Education: Online Inspection Reports

Regional Webinar

National Center on Child Care Quality Improvement 2

Outline

Requirements

Sample Web sites

Case Studies

3National Center on Child Care Quality Improvement

Website characteristicsWebsite content

Requirements

National Center on Child Care Quality Improvement 4Child Care and the Overwhelmed Parent, Courtney E. Martin, The New York Times, The Opinion Pages (July 24, 2014)

Child Care and the Overwhelmed Parent, Courtney E. Martin, The New York Times, The Opinion Pages (July 24, 2014)

Working parents need “systematic ways to find and afford safe, local child care options for their kids.”

National Center on Child Care Quality Improvement 5

“Many parents don’t have time to read [inspection reports], and those who do can find them difficult to understand.”

Child Care and the Overwhelmed Parent, Courtney E. Martin, The New York Times, The Opinion Pages (July 24, 2014)

National Center on Child Care Quality Improvement 6

National Center on Child Care Quality Improvement 7

CCDBG Act of 2014 FAQ

Making available a website with easy-to-understand, basic information about how child care is regulated and monitored, as well as the results of monitoring and inspections for individual child care providers, can improve transparency for families. 

(OCC, 2015)

National Center on Child Care Quality Improvement 8

CCDBG Act of 2014 FAQ

In order for a website to be a useful tool for parents, it should be free, easy to navigate, searchable, and in plain language.

(OCC, 2015)

National Center on Child Care Quality Improvement 9

Website Characteristics

CCDBG Act of 2014 Requirements

What This Might Look Like

Consumer friendly Easily accessible, searchable, easy to navigate, plain language, easy to understand

Easily accessible • Ranking of search engine results• Mobile website

Searchable Search by variety of elements

Easy to navigate • Pictures, clear text, not too busy

Plain language Avoidance of regulatory jargon and wordiness

Easy to understand • Definition of terms or FAQs• Differentiation between violations based on risk to

children• Explanation of types of care

National Center on Child Care Quality Improvement 10

Website Content

CCDBG Act of 2014 Requirements What This Might Look Like• Results of inspections, including

those due to major substantiated complaints

• History of violations• Last date of inspection• Information on corrective actions

taken

• May include a summary of inspection, with option to view full report

• Note how many years of inspection reports are accessible

• Last inspection date is clear• Corrective actions: enforcement

actions and/or onsite corrective actions

Aggregate information on annual number of deaths, serious injuries, and incidences of substantiated child abuse

Include state definitions of deaths, serious injuries, and substantiated abuse

National Center on Child Care Quality Improvement 11

Website Content

CCDBG Act of 2014 Requirements What This Might Look LikeInformation about processes for the following:• Licensing child care providers;• Conducting monitoring and

inspections of child care providers; and

• Conducting background checks and the offenses that would keep a provider from being allowed to care for children.

• Definition of types of care;• Information on licensing threshold;• Process for becoming licensed;• Number and types of inspections• Contact information for questions;

and• Criminal background check

process.

12National Center on Child Care Quality Improvement

UtahOhioWashingtonTexas

Sample Websites

National Center on Child Care Quality Improvement 13

Utah

Easily accessible

Easy to navigate

Searchable

Plain language

Easy to understand

National Center on Child Care Quality Improvement 14

Utah Department of Workforce ServicesCare About Childcare®

Easily accessible

Easy to navigate

National Center on Child Care Quality Improvement 15

Utah Department of Workforce ServicesCare About Childcare®

Searchable

National Center on Child Care Quality Improvement 16

Utah Department of Workforce ServicesCare About Childcare®

National Center on Child Care Quality Improvement 17

Utah Department of Workforce ServicesCare About Childcare®

Easy to navigate

National Center on Child Care Quality Improvement 18

Utah Department of Workforce ServicesDepartment of Health Child Care Licensing

Plain language

Easy to understand: types of rule

violations

National Center on Child Care Quality Improvement 19

Ohio

Searchable

Inspection date and results

Information on processes

Easy to understand

Plain language

Corrective actions

National Center on Child Care Quality Improvement 20

Ohio Job and Family ServicesInspection Report Search

Searchable

National Center on Child Care Quality Improvement 21

Ohio Job and Family ServicesInspection Report Listing

National Center on Child Care Quality Improvement 22

Ohio Job and Family ServicesProgram Details

National Center on Child Care Quality Improvement 23

Inspection date and results of

inspectionsFull inspection

report and summary of

non-compliances

Information on inspection

processes

Ohio Job and Family ServicesProgram Details

National Center on Child Care Quality Improvement 24

Easy to understand:

risk level

Ohio Job and Family ServicesProgram Details

National Center on Child Care Quality Improvement 25

Plain language

Information on

corrective actions

Ohio Job and Family ServicesProgram Details

National Center on Child Care Quality Improvement 26

Washington

Information on processes

Easy to understand

Valid complaints

Corrective actions

National Center on Child Care Quality Improvement 27

Information on inspection processes

Washington Department of Early Learning

National Center on Child Care Quality Improvement 28

Washington Department of Early LearningChild Care Check

Easy to understand: definition of

terms

National Center on Child Care Quality Improvement 29

Washington Department of Early LearningChild Care Check

Results of valid

complaints

National Center on Child Care Quality Improvement 30

Washington Department of Early LearningChild Care Check

Corrective actions

National Center on Child Care Quality Improvement 31

Texas

Easily accessible

Easy to understand

Information on processes

List of prohibiting offenses

National Center on Child Care Quality Improvement 32

Easily accessible

Texas Department of Family and Protective ServicesGoogle Search Results

National Center on Child Care Quality Improvement 33

Texas Department of Family and Protective ServicesMobile Search

Easily accessible

National Center on Child Care Quality Improvement 34

Texas Department of Family and Protective ServicesInspection Results

Easy to understand:

weighted violations

National Center on Child Care Quality Improvement 35

Texas Department of Family and Protective ServicesFAQ

Information about

inspection processes

National Center on Child Care Quality Improvement 36

Information about types

of care

Texas Department of Family and Protective ServicesFAQ

National Center on Child Care Quality Improvement 37

Texas Department of Family and Protective ServicesBecoming a Provider

Licensing process

National Center on Child Care Quality Improvement 38

Texas Department of Family and Protective ServicesBackground Check Information

Background check

process and prohibited

convictions

National Center on Child Care Quality Improvement 39

Prohibiting convictions

Texas Department of Family and Protective ServicesCriminal Conviction Charts

40National Center on Child Care Quality Improvement

UtahOhio

Case Studies

National Center on Child Care Quality Improvement 41

Utah

Structure

Website Development

Posting Inspection Reports

Recommendations

National Center on Child Care Quality Improvement 42

Structure

Shared

data

Quality Improvement System

Professional Developme

nt

CCR&R

Subsidy eligibility

Subsidy payment

Licensing status

Inspection reports

Utah Department of HealthUtah Department of Workforce ServicesUtah State University

National Center on Child Care Quality Improvement 43

Structure

Linked

Websites

Care About Childcare®

Child Care

Subsidy

Child Care

Licensing

Utah Department of HealthUtah Department of Workforce ServicesUtah State University

National Center on Child Care Quality Improvement 44

Website Development

Internal contracted programmers • 100 percent focused on Licensing and Care About Childcare® (CAC),respectively

Close collaboration between departments• Look and usability of Care About Childcare®

Advertising firm and focus groups

Two years for CAC website development

National Center on Child Care Quality Improvement 45

Posting ReportsTiming

Updated in real time

• 30 days to appeal• Providers, licensing staff, and managers review

30-day period before cited findings are posted

National Center on Child Care Quality Improvement 46

Posting ReportsFindings Shared with Public

Every substantiated complaint

• All level 1 findings• Level 2 and 3 (TA findings) not corrected after two opportunities

Inspections

Approximate addresses for home-based child care

National Center on Child Care Quality Improvement 47

Posting ReportsPlain Language

Statements of findings are simple, accurate, and grammatically correct

• Training• Managers review findings

National Center on Child Care Quality Improvement 48

Posting ReportsNegotiation with Providers

Only show “cited findings”

• Level 1 findings and levels 2 and 3 if not corrected after two opportunities

30 days to appeal and results only posted if appeal is upheld

Only display 2 years of findings

National Center on Child Care Quality Improvement 49

Recommendations

Take your time, do it right, and get an in-house programmer

Good leadership puts everyone on the same page

National Center on Child Care Quality Improvement 50

Ohio

Website Development

Posting Inspection Reports

Recommendations

National Center on Child Care Quality Improvement 51

Website Development

Developed internally

• Small team focused on child care IT

Current system• Inspection tool through vendor• Several databases

New system• Department of Education programs added• Categorizing risk differently• Internally developed, Web-based inspection tool

National Center on Child Care Quality Improvement 52

Posting ReportsTiming

Inspection report is posted 24 hours after the visit• Providers sign inspection report before it is posted• Seven days to appeal non-compliances• Non-compliances are flagged online to indicate that

they are under appealProvider review and appeals

• Supervisors review reports after posting

Licensing staff review

National Center on Child Care Quality Improvement 53

Posting ReportsFindings Shared with Public

Providers and the public see the same level of detail

Important to Ohio to ensure transparency and give the full picture of compliance

National Center on Child Care Quality Improvement 54

Posting ReportsPlain Language

Inspection tool has standardized findings• Standard text auto-populates• Staff can add text to standardized findings, but are

encouraged to limit additional text

Training for new staff

• 4th/5th grade reading level

Strict agency guidelines

National Center on Child Care Quality Improvement 55

Posting ReportsNegotiation with Providers

Brought proposed changes to advisory council early in process

• Standard text sometimes doesn’t convey the full context

Providers have asked if a clearer picture can be conveyed

National Center on Child Care Quality Improvement 56

Recommendations

Check website frequently, as if using as a parent

• Appeal process will be streamlined

Categorize non-compliances by levels of risk

Streamline processes

National Center on Child Care Quality Improvement 57

Resources

• National Center for Child Care Quality Improvement. (2014b). Contemporary issues in licensing: Reporting, tracking and responding to serious injuries and fatalities in child care. Washington, DC: Office of Child Care. Retrieved from https://childcareta.acf.hhs.gov/resource/contemporary-issues-licensing-reporting-tracking-and-responding-serious-injuries-and

• National Center for Child Care Quality Improvement. (2014a). Building support for licensing. Washington, DC: Office of Child Care. Retrieved from https://childcareta.acf.hhs.gov/sites/default/files/building_support_licensing.pdf.

• National Center for Child Care Quality Improvement. (2013). Licensing information posted on the internet. Washington, DC: Office of Child Care. Retrieved from https://childcareta.acf.hhs.gov/resource/licensing-information-posted-internet.

• National Center for Child Care Quality Improvement. (2014). Use of technology to enhance licensing administration. Washington, DC: Office of Child Care. Retrieved from https://childcareta.acf.hhs.gov/resource/use-technology-enhance-licensing-administration-0.

• National Center on Child Care Quality Improvement (2015). Consumer education: Information on provider monitoring and oversight. Coming Soon.

Thank You

National Center on Child Care Quality ImprovementNCCCQI does not endorse any non-Federal organization, publication, or resource.

Phone: 877-296-2250Email: OCCQualityCenter@icfi.com