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Focusing on bringing together customer channels
Worldwide Operations in New Jersey (US),Warsaw(Europe) and Chennai, India (Asia)
16 years in Contact Center Industry as Managed Services Provider
Expertise in Genesys and Cisco Contact Center, Enterprise Application, Mobility, Data Center, Support & Maintenance
Proven ability to ramp up capabilities to meet customer’s ever-expanding demands.
Worked with Fortune 500/2000 customers across the United States, Europe & APAC region
CMMi level 3 and ISO 9001:2008 Certified Company
Founded in 1999
16 years of business experience in the Software Industry
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Edison, New Jersey, USA
Tidel Park, Chennai, India
Warsaw, Poland, Europe
Healthcare
Banking
Finance
Credit Union
Insurance
Pharmaceutical
Conglomerate
Utility
Retail
Government
Real Estate
Consulting Services
Technology Services
Software Product Engineering
Contact Center Platform
Enterprise Mobility
Enterprise Business Solutions
Infrastructure as a service
CRM/CTI Consulting
Contact Center Transformation
Customer Experience Consulting
Digital Transformation
Infrastructure Management
• Application Development
• Application Migration
• Microsoft Frameworks
• Java Frameworks
• Open Source Frameworks
• Multimedia Technologies
• Managed Services
• CRM
• Testing
Pointel’s Contact Center Services
1. Pointel’s Professional Services
2. Pointel’s Managed Services
3. Pointel’s CX Tools
4. Pointel’s - Genesys Care
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