Focusing on bringing together customer channels

Worldwide Operations in New Jersey (US),Warsaw(Europe) and Chennai, India (Asia)

16 years in Contact Center Industry as Managed Services Provider

Expertise in Genesys and Cisco Contact Center, Enterprise Application, Mobility, Data Center, Support & Maintenance

Proven ability to ramp up capabilities to meet customer’s ever-expanding demands.

Worked with Fortune 500/2000 customers across the United States, Europe & APAC region

CMMi level 3 and ISO 9001:2008 Certified Company

Founded in 1999

16 years of business experience in the Software Industry

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Edison, New Jersey, USA

Tidel Park, Chennai, India

Warsaw, Poland, Europe

Healthcare

Banking

Finance

Credit Union

Insurance

Pharmaceutical

Conglomerate

Utility

Retail

Government

Real Estate

Consulting Services

Technology Services

Software Product Engineering

Contact Center Platform

Enterprise Mobility

Enterprise Business Solutions

Infrastructure as a service

CRM/CTI Consulting

Contact Center Transformation

Customer Experience Consulting

Digital Transformation

Infrastructure Management

• Application Development

• Application Migration

• Microsoft Frameworks

• Java Frameworks

• Open Source Frameworks

• Multimedia Technologies

• Managed Services

• CRM

• Testing

Pointel’s Contact Center Services

1. Pointel’s Professional Services

2. Pointel’s Managed Services

3. Pointel’s CX Tools

4. Pointel’s - Genesys Care