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September 2013
PCM Consulting an SAP partner
SAP’s mobile solutions - industry’s most comprehensive portfolio
SAP Business Suite Databases 3rd Party Applica6ons
Mobile Enterprise Applica6on Pla:orm (MEAP)
Mobile Device Management
Mobile Consumer Applica6on Pla:orm (MCAP)
LoB/Industry Apps Customer Apps Analy6cs Apps
SAP Store
SAP Mobility Pla:orm
Support for All Popular Devices
Instant Mobiliza6on
Full-‐Service Pla:orm
Support for SAP & Third Party Apps/Databases
Implem
enta6o
n and Ho
s6ng Services
Afaria Mobile Device Management
SAP Mobility Platform Unified B2E + B2C Platform + Mobile Device Mgmt + Related Services
SAP/Sybase Build Ecosystem
B2C Apps
Platform
Sybase 365 Messaging Infrastructure
Partner
Banking Retail
Travel & Hosp Media & Ent
Telco
Automotive
Industry LoB Analytics Partner Custom
SAP’s mobile portfolio – build, buy and partner strategy 1 Platform, 1000s of Applications, 1M+ Developers
Mobility Development Tools/SDK
B2E Apps
On-Premise Cloud
WHY A CONSUMER MOBILE SERVICE
• Improved Customer Engagement
• Personalize Customer Communica6ons
• Enhanced Customer Care and Self Service
• Anywhere transac6ons
• Call Center to Mobile
• From Pull to Push
• Smartphone Apps, SMS, Mobile Web, Web
• Purchase, Pay, transfer via mobile
MOBILE COMMERCE PORTFOLIO
Support for all mobile channels Integrated mobile marketing
Adaptable Mobile Apps
Solutions
Customer Success
Banking Wallet Utilities
Telco Utilities
Embedded business intelligence
Interoperability Business consulting
Finance CP
Consumer Products
Retail
Retail
REQUIREMENTS
End User � Account balances � Transac6on history � Account details � Card management � PIN management � Complaints management � No6fica6ons/alerts � User preferences such as languages or limits
Back office func1ons
� Reports, etc.
End User � AirTime TopUp � P2P, Bill Pay, Int’l RemiVance � Merchant Payment
Agents � KYC details/collec6on � Cash in/cash out Merchant � Merchant portal, fee tracking � Merchant on-‐boarding
Back office � SeVlement, Clearing, Fee distribu6on
Customer Support � Blocking, enabling, reversals
End User � Balance, statement ,bill pay � Transfer ,cash in/cash out � Merchant payment, micropayments, loan repayments
Agents � KYC details/collec6on � Cash in/cash out Merchant � Merchant portal � Merchant reports, fee tracking Back office � GL, seVlement, clearing, interest rate calcula6on, bulk payments
Customer Support � Blocking, enabling, reversals
Mobile Banking Mobile Payments Mobile Money
Cost Savings New Services New Value
REQUIREMENTS
End User � Mul6 channel access. � Account Management Usage History, meter readings
� Bill Payment � Move-‐in Move out � Bill Payment loca6ons � Call before you dig � Web customer registra6on and self service portal
Back office func1ons � Outage no6fica6on management
� User lifecycle management
� Customer Care Portal
Mobile Utilities Mobile Retail
Shopper -‐ End User � Omni channel shopping � Credit Account Management � Loyalty � Small payments � Stored Value � Help me tex6ng Store Associate / Manager – End User � Incen6ve and rewards Back office func1ons
� Targeted marke6ng and real-‐6me offers � Payment due no6ce alerts
� Delivery no6ce and rescheduling � Call centre alterna6ve – consumer help via text messaging
End User � Primarily access via smart phone or SMS � Smart phone registra6on and self-‐service � Account Management, History, Balances, Tier aVainment
� Reward catalog / selec6on � Get points through ac6vi6es: scanning product code, upload picture, tweet, etc.
� Use points: get coupons, select from catalog � Get informa6on on marke6ng campaigns, text messages on nearest availability, etc.
Back office func1ons � Link to/maintenance of rewards system � Track rewards and tweets � Automa6c rewards with 6er aVainment � Back Office link for inquiries /correc6ons
Mobile CP
SUMMARY
Common Pla:orm • For Mobile, Web & SMS • Op6mal user experience based on channel capability – SMS,
Mobile Web or Rich Client
Scalability & Resilience • Proven high volume support • Hot swap capability in pla:orm for adding new func6onality
Configurability and Adaptability • Easily adapt new or exis6ng use cases to func6on across
mul6ple channels • Easily adaptable portals for customer care and customer self
service experience • Build once deploy mul6ple for smartphone app.
GLOBAL FOOTPRINT OF DEPLOYMENTS
USA
Peru
Mexico
Germany Austria
Egypt
Kenya Nigeria
South Africa
Singapore Malaysia
Qatar
Russia
Albania
Bangladesh Barbados
Indonesia
Argentina
Pakistan Spain
Chile
Guatemala Dom Republic
Poland
Canada
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