September 2013

PCM Consulting an SAP partner

SAP’s mobile solutions - industry’s most comprehensive portfolio

SAP  Business  Suite   Databases   3rd  Party  Applica6ons  

Mobile  Enterprise    Applica6on  Pla:orm  (MEAP)  

Mobile  Device    Management  

Mobile  Consumer    Applica6on  Pla:orm  (MCAP)  

LoB/Industry  Apps   Customer  Apps   Analy6cs  Apps  

SAP  Store  

SAP  Mobility  Pla:orm  

Support  for  All  Popular  Devices  

Instant    Mobiliza6on  

Full-­‐Service  Pla:orm  

Support  for  SAP  &  Third  Party  Apps/Databases  

Implem

enta6o

n  and  Ho

s6ng  Services  

Afaria Mobile Device Management

SAP Mobility Platform Unified B2E + B2C Platform + Mobile Device Mgmt + Related Services

SAP/Sybase Build Ecosystem

B2C Apps

Platform

Sybase 365 Messaging Infrastructure

Partner

Banking Retail

Travel & Hosp Media & Ent

Telco

Automotive

Industry LoB Analytics Partner Custom

SAP’s mobile portfolio – build, buy and partner strategy 1 Platform, 1000s of Applications, 1M+ Developers

Mobility Development Tools/SDK

B2E Apps

On-Premise Cloud

WHY A CONSUMER MOBILE SERVICE

•  Improved  Customer  Engagement  

•  Personalize  Customer  Communica6ons  

•  Enhanced  Customer  Care  and  Self  Service  

•  Anywhere  transac6ons  

•  Call  Center  to  Mobile  

•  From  Pull  to  Push  

•  Smartphone  Apps,  SMS,  Mobile  Web,  Web  

•  Purchase,  Pay,  transfer  via  mobile  

MOBILE COMMERCE PORTFOLIO

Support for all mobile channels Integrated mobile marketing

Adaptable Mobile Apps

Solutions

Customer Success

Banking Wallet Utilities

Telco Utilities

Embedded business intelligence

Interoperability Business consulting

Finance CP

Consumer Products

Retail

Retail

REQUIREMENTS

End  User  �  Account  balances  �  Transac6on  history  �  Account  details    �  Card  management  �  PIN  management  �  Complaints  management  �  No6fica6ons/alerts  �  User  preferences  such  as  languages  or  limits  

Back  office  func1ons  

�  Reports,  etc.  

End  User  �  AirTime  TopUp  �  P2P,  Bill  Pay,  Int’l  RemiVance  �  Merchant  Payment  

Agents  �  KYC  details/collec6on  �  Cash  in/cash  out  Merchant  �  Merchant  portal,  fee  tracking  �  Merchant  on-­‐boarding  

Back  office  �  SeVlement,  Clearing,  Fee  distribu6on  

Customer  Support  �  Blocking,  enabling,  reversals  

End  User  �  Balance,  statement  ,bill  pay  �  Transfer  ,cash  in/cash  out  �  Merchant  payment,  micropayments,  loan  repayments  

Agents  �  KYC  details/collec6on  �  Cash  in/cash  out  Merchant  �  Merchant  portal    �  Merchant  reports,  fee  tracking  Back  office  �  GL,  seVlement,  clearing,  interest  rate  calcula6on,  bulk  payments  

Customer  Support  �  Blocking,  enabling,  reversals  

Mobile Banking Mobile Payments Mobile Money

Cost  Savings     New  Services   New  Value  

REQUIREMENTS

End  User  �  Mul6  channel  access.    �  Account  Management  Usage  History,  meter  readings  

�  Bill  Payment  �  Move-­‐in  Move  out  �  Bill  Payment  loca6ons  �  Call  before  you  dig  �  Web  customer  registra6on  and  self  service  portal  

Back  office  func1ons  �  Outage  no6fica6on  management  

�  User  lifecycle  management  

�  Customer  Care  Portal  

Mobile Utilities Mobile Retail

Shopper  -­‐  End  User  �  Omni  channel  shopping  �  Credit  Account  Management  �  Loyalty  �  Small  payments  �  Stored  Value  �  Help  me  tex6ng  Store  Associate  /  Manager  –  End  User  �  Incen6ve  and  rewards  Back  office  func1ons  

�  Targeted  marke6ng  and  real-­‐6me  offers  �  Payment  due  no6ce  alerts  

�  Delivery  no6ce  and  rescheduling  �  Call  centre  alterna6ve  –  consumer  help  via  text  messaging  

End  User  �  Primarily  access  via  smart  phone  or  SMS    �  Smart  phone  registra6on  and  self-­‐service  �  Account  Management,  History,  Balances,  Tier  aVainment  

�  Reward  catalog  /  selec6on  �  Get  points  through  ac6vi6es:  scanning  product  code,  upload  picture,  tweet,  etc.  

�  Use  points:  get  coupons,  select  from  catalog  �  Get  informa6on  on  marke6ng  campaigns,  text  messages  on  nearest  availability,  etc.  

Back  office  func1ons  �  Link  to/maintenance  of    rewards  system  �  Track  rewards  and  tweets  �  Automa6c  rewards  with  6er  aVainment  �  Back  Office  link  for  inquiries  /correc6ons  

Mobile CP

SUMMARY

Common  Pla:orm  •  For  Mobile,  Web  &  SMS  •  Op6mal  user  experience  based  on  channel  capability  –  SMS,  

Mobile  Web  or  Rich  Client  

Scalability  &  Resilience  •  Proven  high  volume  support    •  Hot  swap  capability  in  pla:orm  for  adding  new  func6onality  

Configurability  and  Adaptability  •  Easily  adapt  new  or  exis6ng  use  cases  to  func6on  across  

mul6ple  channels  •  Easily  adaptable  portals  for  customer  care  and  customer  self  

service  experience    •  Build  once  deploy  mul6ple  for  smartphone  app.  

GLOBAL FOOTPRINT OF DEPLOYMENTS

USA

Peru

Mexico

Germany Austria

Egypt

Kenya  Nigeria

South Africa

Singapore Malaysia

Qatar

Russia

Albania

Bangladesh Barbados

Indonesia

Argentina

Pakistan Spain

Chile

Guatemala Dom Republic

Poland

Canada