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PaulMichaelLopez1015N.UnruhAvenue.Unit2LaPuente,CA91744 | 626-543-0958 | PM2LOPEZ@YAHOO.COM
ObjectiveExperiencedHelpDeskSupervisorseekinganopportunitytobetterutilizemyacquiredskillsetinachallengingofficeorfieldposition.SeekingtojoinacompanywhereIcangrowinternally,asanindividualorwithateam,tofurtherenhancemycustomerserviceandtechnicalknowledge,butalsoacquirenewskillstoadvanceprofessionally.
EducationHIGHSCHOOLDIPLOMA |CLASSOF1995 | SCHURRHIGH,MONTEBELLO,CAATTENDED SOME COMMUNITY COLLEGE, NO DEGREE | 1995 - 1999 | RIO HONDO CC, MTSAC CC, ELA CC
Skills & Abilities· GoodLeadership· TeamOriented/GoalDriven· AboveAverageComputerSkillsandKnowledge· GreatCustomerService· GreatCommunication· GreatAdaptability/FlexibilityInNewEnvironments· StrongMultitasker· StrongWorkEthic· ProblemSolver· TrainingandDevelopment
ExperienceHELP DESK BUSINESS ANALSYT - SUPERVISOR | HEWLETT PACKARD ENTERPRISE | 02/2009 - PRESENT
· HelpDeskAnalystsfrom02/2009–03/2015
· PromotedtoSupervisor/RepinApril2015
· ProvidedClientSupportviaTelephoneandEmail,OccasionalIn-Person
· Level1Escalation–Created,Responded,Transferred,ClosedTroubleTickets
· Troubleshooting,Diagnosing,ResolvingIssuesRelatedtoHardware,WebApplications,andUserProfileAccounts
· QueueManagement
· ExperienceOutintheField(TechnicalSupport)
· MultitaskedDutiesfor3Accounts
· ExperienceConductingMeetingsandTrainingsforSmallorLargeGroups
· SchedulingStaff
RECREATION SERVICE LEADER | LOS ANGELES COUNTY DEPT PARKS AND RECREATION | 06/1996 – 07/2007
· DayCampcoordinator(allyear)
· Sportcoordinator
· Specialeventcoordinator
· PublicSpeaking
· HeavyLiftingandFieldWork
· ObtainingandSubmittingQuotesforPurchases
· CashHandling
ReferencesAVAILABLE UPON REQUEST
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