‍‍Paul‍Michael‍Lopez1015‍N.‍Unruh‍Avenue.‍Unit‍2‍La‍Puente,‍CA‍91744 | 626-543-0958 | PM2LOPEZ@YAHOO.COM

ObjectiveExperienced‍Help‍Desk‍Supervisor‍seeking‍an‍opportunity‍to‍better‍utilize‍my‍acquired‍skill‍set‍in‍a‍challenging‍office‍or‍field‍position.‍Seeking‍to‍join‍a‍company‍where‍I‍can‍grow‍internally,‍as‍an‍individual‍or‍with‍a‍team,‍to‍further‍enhance‍my‍customer‍service‍and‍technical‍knowledge,‍but‍also‍acquire‍new‍skills‍to‍advance‍professionally.

EducationHIGH‍SCHOOL‍DIPLOMA |‍CLASS‍OF‍1995 | SCHURR‍HIGH,‍MONTEBELLO,‍CAATTENDED SOME COMMUNITY COLLEGE, NO DEGREE | 1995 - 1999 | RIO HONDO CC, MTSAC CC, ELA CC

Skills & Abilities· Good‍Leadership· Team‍Oriented/Goal‍Driven· Above‍Average‍Computer‍Skills‍and‍Knowledge· Great‍Customer‍Service· Great‍Communication· Great‍Adaptability/Flexibility‍In‍New‍Environments· Strong‍Multitasker· Strong‍Work‍Ethic· Problem‍Solver· Training‍and‍Development

ExperienceHELP DESK BUSINESS ANALSYT - SUPERVISOR | HEWLETT PACKARD ENTERPRISE | 02/2009 - PRESENT

· Help‍Desk‍Analysts‍from‍02/2009‍–‍03/2015‍

· Promoted‍to‍Supervisor‍/‍Rep‍in‍April‍2015

· Provided‍Client‍Support‍via‍Telephone‍and‍Email,‍Occasional‍In-Person

· Level‍1‍Escalation‍–‍Created,‍Responded,‍Transferred,‍Closed‍Trouble‍Tickets

· Troubleshooting,‍Diagnosing,‍Resolving‍Issues‍Related‍to‍Hardware,‍Web‍Applications,‍and‍User‍Profile‍Accounts

· Queue‍Management

· Experience‍Out‍in‍the‍Field‍(Technical‍Support)

· Multitasked‍Duties‍for‍3‍Accounts

· Experience‍Conducting‍Meetings‍and‍Trainings‍for‍Small‍or‍Large‍Groups

· Scheduling‍Staff

RECREATION SERVICE LEADER | LOS ANGELES COUNTY DEPT PARKS AND RECREATION | 06/1996 – 07/2007

· Day‍Camp‍coordinator‍(all‍year)

· Sport‍coordinator

· Special‍event‍coordinator

· Public‍Speaking

· Heavy‍Lifting‍and‍Field‍Work

· Obtaining‍and‍Submitting‍Quotes‍for‍Purchases

· Cash‍Handling

ReferencesAVAILABLE UPON REQUEST