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Patient Participation Group
First Meeting
Wed. 7th December 2011
Introductions
Doctor : Dr Andrew Maurice
Practice Manager – Jill Hampson
And now over to you !
Welcome to The Schoolhouse Surgery
• 4600 Patients
• 3 GP Partners (1 full time and 2 part time) plus a Registrar and an FY2 doctor
• 2 Practice Nurses, 1 Health Care Assistant,1 Phlebotomist
• 12 Administration Staff (mainly part time)
Attached Staff
• 3 District Nurses & 1 Nurse Auxiliary
• 1 Health Visitor & 1 Nursery Nurse
• Midwifery Team
• Physiotherapist
• Optometrist
• Podiatrist
• Medicines Management Team
Some Figures• The GPs provided 14801 appts. Nov 2010 - Nov 2011(face to face,home
visits & telephone). An appointment is 10 mins.
• The nurses provided 3577 appts. Nov 2010–Nov 2011 (face to face and telephone). An appointment varies from 10-30 mins
• There were 743 DNAs ( patients who “Did Not Attend” their booked appt ) between Nov 2010 and Nov 2011
• We prescribed 79,056 items in one year 2010-11 (282 items each working day) at a cost of £729,429
• Our prescribing budget for 2010-11 was £656,985 which means we were overspent by £72,444
• Our referral budget for 2010 – 2011 was £1,793,119. We spent £2,158,445, which means we were overspent by £365,336 ( 20.37% )
In Addition
• We are a GP training practice
• We spent £23,000 of our own money on extra doctors last year to help provide a better, quicker service.
• We are open 8am to 7.30pm on Mondays (for booked appointments, prescriptions and appointment booking) & 8am to 6.30pm Tuesday to Friday.
• We are actively involved in the new Commissioning Group for Eastern Cheshire which includes Bollington Medical Centre, Priorslegh & Mcilvride in Poynton.
What is a PPG?
• Patient Participation Group, PPG is a group of volunteers looking to support the practice to provide the best services possible for the whole patient population.
• The main functions for this group are– Run by patients to both inform the practice and the patients– Looking at issues in a way that finds solutions– Support and get involved in information gathering and
understanding eg. surveys– Fund raising for items outside of the NHS remit– Provide patient support advice and services
• The role can have some, all or more responsibility, it is up to you
Ground Rules
• This meeting is not a forum for individual complaints and single issues, nor is it a “doctors’ fan club “
• We advocate open and honest communication and challenge between individuals.
• We will be flexible, listen, ask for help and support each other.
• We will demonstrate a commitment to delivering results, as a group.
• Silence indicates agreement – speak up, but always go through the chair.
• All views are valid and will be listened to.• No phones or other disruptions.• We will start and finish on time and stick to the agenda.
Today
• Look at the Terms of Reference & Code of Conduct ( handouts )
• Volunteers for posts of Chairperson, Vice Chair, Secretary.
• Open to all registered patients to observe, comment or join us as a member
• Communication to the practice population ?
• A practice survey
Practice Survey 2011 ?
• A practice assessment questionnaire ?• Continuity of results• Approx 100 anonymous questionnaires• Handed to patients before appts. by PPG
members• Early Jan 2012 - am/pm sessions to be decided
by PPG members• Advertise the sessions• Collate results & set priorities to move forward
Meetings ?
• The best way forward ?
• When & where ?
• How often ?
• Length of meeting ?
Resources to Help
• The practice
• National Association of Patient Participation, NAPP (www.napp.org.uk)
• Possibility of integrated working with the PPGs in Bollington and Poynton
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