Patient Participation Group

First Meeting

Wed. 7th December 2011

Introductions

Doctor : Dr Andrew Maurice

Practice Manager – Jill Hampson

And now over to you !

Welcome to The Schoolhouse Surgery

• 4600 Patients

• 3 GP Partners (1 full time and 2 part time) plus a Registrar and an FY2 doctor

• 2 Practice Nurses, 1 Health Care Assistant,1 Phlebotomist

• 12 Administration Staff (mainly part time)

Attached Staff

• 3 District Nurses & 1 Nurse Auxiliary

• 1 Health Visitor & 1 Nursery Nurse

• Midwifery Team

• Physiotherapist

• Optometrist

• Podiatrist

• Medicines Management Team

Some Figures• The GPs provided 14801 appts. Nov 2010 - Nov 2011(face to face,home

visits & telephone). An appointment is 10 mins.

• The nurses provided 3577 appts. Nov 2010–Nov 2011 (face to face and telephone). An appointment varies from 10-30 mins

• There were 743 DNAs ( patients who “Did Not Attend” their booked appt ) between Nov 2010 and Nov 2011

• We prescribed 79,056 items in one year 2010-11 (282 items each working day) at a cost of £729,429

• Our prescribing budget for 2010-11 was £656,985 which means we were overspent by £72,444

• Our referral budget for 2010 – 2011 was £1,793,119. We spent £2,158,445, which means we were overspent by £365,336 ( 20.37% )

In Addition

• We are a GP training practice

• We spent £23,000 of our own money on extra doctors last year to help provide a better, quicker service.

• We are open 8am to 7.30pm on Mondays (for booked appointments, prescriptions and appointment booking) & 8am to 6.30pm Tuesday to Friday.

• We are actively involved in the new Commissioning Group for Eastern Cheshire which includes Bollington Medical Centre, Priorslegh & Mcilvride in Poynton.

What is a PPG?

• Patient Participation Group, PPG is a group of volunteers looking to support the practice to provide the best services possible for the whole patient population.

• The main functions for this group are– Run by patients to both inform the practice and the patients– Looking at issues in a way that finds solutions– Support and get involved in information gathering and

understanding eg. surveys– Fund raising for items outside of the NHS remit– Provide patient support advice and services

• The role can have some, all or more responsibility, it is up to you

Ground Rules

• This meeting is not a forum for individual complaints and single issues, nor is it a “doctors’ fan club “

• We advocate open and honest communication and challenge between individuals.

• We will be flexible, listen, ask for help and support each other.

• We will demonstrate a commitment to delivering results, as a group.

• Silence indicates agreement – speak up, but always go through the chair.

• All views are valid and will be listened to.• No phones or other disruptions.• We will start and finish on time and stick to the agenda.

Today

• Look at the Terms of Reference & Code of Conduct ( handouts )

• Volunteers for posts of Chairperson, Vice Chair, Secretary.

• Open to all registered patients to observe, comment or join us as a member

• Communication to the practice population ?

• A practice survey

Practice Survey 2011 ?

• A practice assessment questionnaire ?• Continuity of results• Approx 100 anonymous questionnaires• Handed to patients before appts. by PPG

members• Early Jan 2012 - am/pm sessions to be decided

by PPG members• Advertise the sessions• Collate results & set priorities to move forward

Meetings ?

• The best way forward ?

• When & where ?

• How often ?

• Length of meeting ?

Resources to Help

• The practice

• National Association of Patient Participation, NAPP (www.napp.org.uk)

• Possibility of integrated working with the PPGs in Bollington and Poynton