PATH TOWARDS OPEN GOVERNANCE - e-Governance Academy · By Riadh OUESLATI, ... In Tunisia,...

E-GOVERNMENT UNIT

E-GOVERNMENT IN TUNISIA A PATH TOWARDS OPEN GOVERNANCE

By Riadh OUESLATI,

Head of E-services Department of the

E-government Unit

“From e-Government to Open Governance”

Tallinn on May 16th, 2013

Independence From France : March 20, 1956

Jasmin revolution : January 14, 2011

Population: 10.732.900 (2012)

Main activity :

Agriculture

Tourism

Industry: textile is the main activity

The country is one of the world's leader

phosphates producer

Surface (km²): 162, 155 km²

In Tunisia, e-government program is a part of the portfolio of the presidency of

Government.

The E-Government Unit :

• Operational since 2005,

• Primarily responsible for coordinating and monitoring implementation of

decisions, recommendations and projects under the e-government program,

• in charge of coordination between Stakeholders.

A Ministerial Committee on communicative administration and technical committee on

communicative administration were established to manage the eGov program.

Coordinators are appointed in each ministrial department with the aim of facilitating

the implementation of e-government programme at the Sectoral level.

Tunisia e- Gov programme management

• Introduction of computing within the administration.

• Several National computer applications were created. such as the applications relating to:

• The management of the administrative affairs of the State personnel (INSAF)

• The process of Budgetary decision-making (ADEB)

80-00

05-00

08-05

14-09 An action plan or a white paper was prepared aiming at : Reinforcing the e-communication and exchange within public administration at the central, regional and local levels (inter-administrative network ). Extending the scope of e-services provided to citizens and businesses and to ensure their effectiveness

•e-strategy This strategy will include a new generation of public services based on the idea of services integration and interoperability between information systems belonging to administrative structures.

Tunisia e- Gov phases

• Administration

opened on the Internet with the objective to provide faster, cheaper and more effective administrative services. •system of remote taxation, • Procedures for foreign Trade, • Civil Status System, • online university registration

Tunisia e-Gov strategy

“The citizen at the heart of the Government’s concerns”

The strategy was achieved at the end of the year 2009

The Main goals of the strategy were to :

• Enhance Service quality oriented to citizen satisfaction

• Improve performance of private sector

• Setup an appropriate ecosystem

• Define a roadmap for the next period

The ultimate objective is to obtain for all citizen : • A simplification of the relationship with government structures. • The development of value added online services for the benefit of the user.

E-services success Stories

“integrated and transparent administration at the service of its citizen”

Centralized single one-Stop-Shop : (www.tunisie.gov.tn)

180 public services are available online

"Madania", National civil status system

Madania service allows any citizen to get instant civil status documents:

birth, marriage, divorce or death certificates... in any municipality

regardless of the place of registration.

The Electronic Single Window of Foreign Trade

The service allows different operators (exporters and importers, freight forwarders, customs brokers, carriers and shipping agents) to treat formalities of import and export online.

• It is a secure service that allows taxpayers to prepare and pay their taxes.

• It proposes a simulation for calculating the payable amount of tax.

• The service also provides a database of tax laws, codes, bills, etc.

• The Ministry of Finance equipped tax collection agencies with electronic payment terminals (EPT) to allow taxpayers to pay taxes by credit card.

Electronic Tax Payement:

From e-government to open governance

“Making our government more transparent, participatory and collaborative”

• The major shift in e-government paradigm in Tunisia post revolution was the focus on promoting transparency, e-participation and e-democracy through ICT usage.

• Indeed, as citizen engagement is the cornerstone of every democracy, it was natural that the public administration aligns its efforts to this aim.

From e-government to open governance

The Establishment of a legal framework that allows disclosure of

public information and data.

• The promulgation of the decree-law n° 2011-41 dated 26 May 2011 concerning access to administrative documents (freedom of information act).

• A circular n°25 dated 05 may 2012 giving more clarifications about use of government data

The Open Data portal seeks to improve the ability of the public to

access, download and use Government data

Proactive disclosure : Open Data portal

Enhancing public participation : PUBLIC CONSULTATION Portal

A central portal where all citizen, private sector, civil society can collaborate

with government, submit proposals and evaluate the different policies and

decision concerning the public sector.

Portal of anti corruption petition

•Allows citizens to report cases of administrative corruption and professional aberration. • Every citizen who has information or documents to prove the case of administrative corruption can report it via the reconstruction of "reporting form" securely and without requiring him to disclose his identity. •8000 reclamations were received since the launch of this portal in May 2012.

Promoting an e-participation plate-forme

Tunisia Facebook Statistics

• 3.5 Million Total Number of Facebook Users in Tunisia

• 32.42% compared to the country's population

Source :

http://www.socialbakers.com

Collaborative platform to support sharing of documents, informations, modernization, innovation, and administrative simplification of Public Administration

TRANSPARENCY AND COLLABORATION

Social Networks

Future challenges

• Developing citizen access to online public services

• Enhancing goverment openness, transparency, and citzen

engagement

Developing the use of the mobile phone to provide remote services

The mobile is the best channel to provide online services especially for countries with low levels of Internet penetration

The mobile penetration rate in Tunisia is very high : 95.38%

Project: Creation of a platform to offer m-Government services:

federation of existing public SMS platform, Development of Administrative services via mobile

Developing citizen access to online public services

Developing the Interoperability

1. Common Framework of Interoperability: is a set of recommendations

classifying norms and standards which facilitate the interoperability within the Information Systems of the administrations;

2. Interoperability plateform: facilitate secure exchange of informations

between the the Information Systems of the administrations.

The principal goals of this plateforme:

Promote online services by reducing the time of implementation;

Controlling the costs of development and maintenance ; Adopt a language and a common semantics in information exchange

Developing citizen access to online public services

Enhancing goverment openness, transparency, and

citizen engagement

Development of new version of open data portal and e-participation portal to enhance public transparency, public access to government data and citizen engagement.

Acheiving of the membership of Tunisia in the Open government partnership initiative.

Thank You

Riadh OUESLATI

Head of E-services Department of the E-government Unit

E-mail : riadh.oueslati@pm.gov.tn