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Issues and Challanges

Implementing E-Government and e-Governance In Bosnia and Herzegovina

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Global ContextE-Government originated in late seventiesHuge expansion in early nineties with the

advent of

IC! have tremendous potential"mnipresence of !echnology and internet

access on of the de#ning feature of$eveloped countries

Computer became essential tool

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$e#ning e-Government$e#nition of the or0ing Group on E-

government in the $eveloping orld,www*paci#ccouncil*org/()E-government is the use of information and

communication technologies ,IC!s/ to promote

more e2cient and e1ective government%facilitate more accessible government services%allow greater public access to information% andma0e government more accountable to citizens*

E-government might involve delivering servicesvia the Internet% telephone% community centers,self-service or facilitated by others/% wirelessdevices or other communications systems*+

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4ey features of e-GovernmentInvolves using the IC! ,especially internet/Improvement of Government services

delivery

Enables interaction"pen 56h37days

8educes costs

9ess time consuming

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$e#ning e-GovernanceE-governance% meaning :electronic governance; is using

information and communication technologies ,IC!s/ atvarious levels of the government and the public sectorand beyond% for the purpose of enhancing governance*

4eohane and 'ye ,5

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$e#ning e-Governance!he &'E>C" de#nition ,www*unesco*org/ is( )E-governance is the public sector;s use of information and

communication technologies with the aim of improvinginformation and service delivery% encouraging citizenparticipation in the decision-ma0ing process and ma0inggovernment more accountable% transparent and e1ective* E-governance involves new styles of leadership% new ways ofdebating and deciding policy and investment% new ways ofaccessing education% new ways of listening to citizens and newways of organizing and delivering information and services* E-governance is generally considered as a wider concept than e-government% since it can bring about a change in the waycitizens relate to governments and to each other* E-governance can bring forth new concepts of citizenship% bothin terms of citizen needs and responsibilities* Its ob?ective is toengage% enable and empower the citizen*+

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E-Government >ervices!hree main target groupsGovernmentCitizens and

Business3Interest groups

G5C @ Government to CitizenG5C are those activities in which the

government provides one-stop% on-lineaccess to information and services to

citizens* ,taxes% driving licenses% change ofresidence% provide useful information onhealth% tourism% employability% safety%conduct online education% etc*/

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E-Government >ervicesG5B @ Government to BusinessG5B includes two two-way interactions and

transactions( government-to-business and business-to-government ,B5G/* B5G refers to businesses sellingproducts and services to government*

!wo 0ey G5B areas are e-procurementand auctioningof government surpluses*

G5G @ Government to GovernmentG5G deals with those activities that ta0e place

between di1erent government organizations3agenciesAany of these activities are aimed at improving the

e2ciencyand e1ectivenessof overall governmentoperations

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>tatus of e-Government in theorld

&' index of e-government implementationive stage model of e-government

framewor0Emerging resence ,>tage I/

Enhanced resence ,>tage II/Interactive resence ,>tage III/!ransactional resence ,>tage I/'etwor0ed resence ,>tage /

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.ccomplishmentsGovernmental sessions without paperEstablishmnet of uni#ed platform for

document processin of CAofBiH

I$EE. .gency

eI$

eb ortal E->rps0a

Electronic 8egistries

>everal laws related to e-security% e-bussines%

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uture rospectsEstablishment of E-Government ortal ,E-&prava/G5CE-!ax

Car 8egistration

8esidence certi#cate

G5B"ne stop registrationublic announcments!axes

G5GImplementation of Horizontal functioning systems and

services

ublic rocurement

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$irect inFuence of e-Government

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4ey Issues in e-governmentrivacy and >ecurityAisuse and abuse of personal data

!rust

8esistance to Change$igital $ivide

Computer Illiteracy