Overview AdministrationEmployeeCustomerWaiting Screen

MeTech Intelligent Queuing System

About Metech IQIt’s a Customer Flow Management system

IQ can be used to:

Reception of clients or visitors

Managing waiting lines

Handling multiple services queues

Transferring clients between queues

IQ is Suitable for:

Financial institutions

Public sectors

Retail stores

OverviewIQ is the software that manages the queue in any customer interaction point

smartly. The process starts with a customer who just pops in the customer care

center. The customer will have to select the service he/she is looking for by

pressing the options at the touch screen monitor. Once the service type is

selected, the system will calculate the number of persons waiting in the queue

and their expected service time and will generate a token.

The customer service officer will get the list of pending customers waiting in

their group at his workstation with the description. They will pick the customer

in a predefine order and as soon as they serve the current customer, the

system will display and announce with voice prompt the token number of next

customer who is supposed to be served. The center supervisor will be able to

monitor the queue status from his/ her desktop online. The management will

get the data and summary of information about the number of customers and

service matrix, time and other special reports.

Queuing System Structure

Administration

Employee

Customer

Waiting Screen

System Structure

ENTER

Queuing System Structure

Administration

Employee

Customer

Waiting Screen

Administration

Features Screens

Administration Features

Assign different waiting areas.

IQ can direct visitors to the suitable waiting area.

Services monitoring display number of waiting client and

services status .

Real time monitoring view real time information about the

current load on services .

Balancing loads Virtually before real applying .

Assignments of windows and employees to services.

Administration Features

Multimedia ads (video –images –flash – news ticker ).

Reporting performances and statistics .

Allocation of reception points.

Static allocation to single service.

Dynamic allocation according to services’ loads.

Calling the customer via voice files.

PC based configuration.

Editable graphical ticket.

Arabic / English number display swap support.

Real time monitoring of waiting queues.

Administration Features

Add new services.

Upload picture to service to be shown in kiosk.

Edit service picture.

Remove service from system.

service management (assign employees , windows to services in

runtime).

Up to many services in the system.

Assign ticket code prefix for each service.

Window Management(add/edit/delete/active-inactive).

User Management(add/edit/delete/reset Password/assign To

Role).

Administration Features

Password Encryption in Database.

Role Management (add/edit/delete/assign roles to

modules).

Sound Management(user can choose between rings/human

voice).

Many languages supported in human voice calling.

Many rings available to choose between.

video Control(Upload video to library/delete video).

Video Playlist Management

Advertising Scrolling Text Control.

Admin Screen Home

Services Control Screen

Windows Control Screen

User Admin Screen

Reports Screen

Video Ads Control Screen

Roles Admin Screen

Sound Control Screen

Text Ads Screen

Queuing System Structure

Administration

Employee

Customer

Waiting Screen

Employee

Features Screens

Employee Features Voice calling.

Support multi language voice calling.

Display number of waiting client.

Display current customer number.

Display estimated service time for the employee.

User Login/logout.

Sound Management(user can choose between rings/human voice).

Many languages supported in human voice calling.

Many rings available to choose between.

video Control(Upload video to library/delete video).

Video Playlist Management.

Advertising Scrolling Text Control.

Employee login Screen

Employee Control Screen

Queuing System Structure

Administration

Employee

Customer

Waiting Screen

Customer

Features Screens

Customer Features• Voice calling.

• Support multi language voice calling.

• Ticket info.

• Display estimated waiting time for the client.

• Display number of waiting client.

• Display company logo.

• Display the ticket number.

• Print advertising or a welcome message on the ticket in Arabic or English.

• Up to many tasks on kiosk.

• Touch screen kiosk.

• Printing with extra fast printer.

• Task's name on the ticket.

• Size of the queue on ticket.

Kiosk Screen

Client Ticket

Queuing System Structure

Administration

Employee

Customer

Waiting Screen

Waiting Screen

Features Screens

Waiting Screen Features

• Supports multiple services management.

• Generates the audio alerts (voice) and displays the

information.

• Categorizes the customers with prioritizing the services.

• Waiting area display functions on a 19" or more.

• News and announcements scrolling ticker.

• Picture and movies ads on waiting area display.

Main Waiting Screen

Service Waiting Screen

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