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MeTech Intelligent Queuing System
About Metech IQIt’s a Customer Flow Management system
IQ can be used to:
Reception of clients or visitors
Managing waiting lines
Handling multiple services queues
Transferring clients between queues
IQ is Suitable for:
Financial institutions
Public sectors
Retail stores
OverviewIQ is the software that manages the queue in any customer interaction point
smartly. The process starts with a customer who just pops in the customer care
center. The customer will have to select the service he/she is looking for by
pressing the options at the touch screen monitor. Once the service type is
selected, the system will calculate the number of persons waiting in the queue
and their expected service time and will generate a token.
The customer service officer will get the list of pending customers waiting in
their group at his workstation with the description. They will pick the customer
in a predefine order and as soon as they serve the current customer, the
system will display and announce with voice prompt the token number of next
customer who is supposed to be served. The center supervisor will be able to
monitor the queue status from his/ her desktop online. The management will
get the data and summary of information about the number of customers and
service matrix, time and other special reports.
Queuing System Structure
Administration
Employee
Customer
Waiting Screen
System Structure
ENTER
Queuing System Structure
Administration
Employee
Customer
Waiting Screen
Administration
Features Screens
Administration Features
Assign different waiting areas.
IQ can direct visitors to the suitable waiting area.
Services monitoring display number of waiting client and
services status .
Real time monitoring view real time information about the
current load on services .
Balancing loads Virtually before real applying .
Assignments of windows and employees to services.
Administration Features
Multimedia ads (video –images –flash – news ticker ).
Reporting performances and statistics .
Allocation of reception points.
Static allocation to single service.
Dynamic allocation according to services’ loads.
Calling the customer via voice files.
PC based configuration.
Editable graphical ticket.
Arabic / English number display swap support.
Real time monitoring of waiting queues.
Administration Features
Add new services.
Upload picture to service to be shown in kiosk.
Edit service picture.
Remove service from system.
service management (assign employees , windows to services in
runtime).
Up to many services in the system.
Assign ticket code prefix for each service.
Window Management(add/edit/delete/active-inactive).
User Management(add/edit/delete/reset Password/assign To
Role).
Administration Features
Password Encryption in Database.
Role Management (add/edit/delete/assign roles to
modules).
Sound Management(user can choose between rings/human
voice).
Many languages supported in human voice calling.
Many rings available to choose between.
video Control(Upload video to library/delete video).
Video Playlist Management
Advertising Scrolling Text Control.
Admin Screen Home
Services Control Screen
Windows Control Screen
User Admin Screen
Reports Screen
Video Ads Control Screen
Roles Admin Screen
Sound Control Screen
Text Ads Screen
Queuing System Structure
Administration
Employee
Customer
Waiting Screen
Employee
Features Screens
Employee Features Voice calling.
Support multi language voice calling.
Display number of waiting client.
Display current customer number.
Display estimated service time for the employee.
User Login/logout.
Sound Management(user can choose between rings/human voice).
Many languages supported in human voice calling.
Many rings available to choose between.
video Control(Upload video to library/delete video).
Video Playlist Management.
Advertising Scrolling Text Control.
Employee login Screen
Employee Control Screen
Queuing System Structure
Administration
Employee
Customer
Waiting Screen
Customer
Features Screens
Customer Features• Voice calling.
• Support multi language voice calling.
• Ticket info.
• Display estimated waiting time for the client.
• Display number of waiting client.
• Display company logo.
• Display the ticket number.
• Print advertising or a welcome message on the ticket in Arabic or English.
• Up to many tasks on kiosk.
• Touch screen kiosk.
• Printing with extra fast printer.
• Task's name on the ticket.
• Size of the queue on ticket.
Kiosk Screen
Client Ticket
Queuing System Structure
Administration
Employee
Customer
Waiting Screen
Waiting Screen
Features Screens
Waiting Screen Features
• Supports multiple services management.
• Generates the audio alerts (voice) and displays the
information.
• Categorizes the customers with prioritizing the services.
• Waiting area display functions on a 19" or more.
• News and announcements scrolling ticker.
• Picture and movies ads on waiting area display.
Main Waiting Screen
Service Waiting Screen
Thank you
