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OTISLINE
• ALOK || ANSHAT || MOHIT || VIDISHA
STRATEGY EXTERNAL ENVIRONMENT
IT STRATEGY
IT APPLICATIO
N/INFRA
TWO WAY RELATIONSHIP
ORGANISATIONS
INFORMATION
TECHNOLOGY
MEDIATING FACTORS1. Environment2. Culture 3. STRUCTURE4. Business Process5. Politics6. Management
Decisions
TRANSACTION COST THEORY
TR
AN
SA
CT
ION
AL
CO
ST
FIRM SIZE
AGENCY COST THEORY
AG
EN
CY
CO
ST
FIRM SIZE
VALUE CHAIN MODEL
Marketing Service
Reliability
Responsiveness
Innovation
Communication
Teamwork
Customer Satisfaction
Remote Elevator Monitoring
In Car Phones
Handheld Terminals
New Equipment Ordering
Contract Management
Telemarketing Of Services
Dispatching and Control Of Service Mechanics
Prior to Otisline •Field Offices dispatch Service Mechanics to field •Service Mechanics send written reports after Call back
Otis Line •Service Mechanics call the OTISLINE and give description •They also maintain a notebook
•Reporting became accurate and maintained by a Central Server
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