OTISLINE

• ALOK || ANSHAT || MOHIT || VIDISHA

STRATEGY EXTERNAL ENVIRONMENT

IT STRATEGY

IT APPLICATIO

N/INFRA

TWO WAY RELATIONSHIP

ORGANISATIONS

INFORMATION

TECHNOLOGY

MEDIATING FACTORS1. Environment2. Culture 3. STRUCTURE4. Business Process5. Politics6. Management

Decisions

TRANSACTION COST THEORY

TR

AN

SA

CT

ION

AL

CO

ST

FIRM SIZE

AGENCY COST THEORY

AG

EN

CY

CO

ST

FIRM SIZE

VALUE CHAIN MODEL

Marketing Service

Reliability

Responsiveness

Innovation

Communication

Teamwork

Customer Satisfaction

Remote Elevator Monitoring

In Car Phones

Handheld Terminals

New Equipment Ordering

Contract Management

Telemarketing Of Services

Dispatching and Control Of Service Mechanics

Prior to Otisline •Field Offices dispatch Service Mechanics to field •Service Mechanics send written reports after Call back

Otis Line •Service Mechanics call the OTISLINE and give description •They also maintain a notebook

•Reporting became accurate and maintained by a Central Server